Monro Muffler & Brakeemployee abuse

R
This review was posted by
a verified customer
Verified customer

For the last four years, I have been a mechanic for Monro Muffler & Brake. The company pay plan is based on a percentage commission for work performed. Even though I have proven, (when given the chance), that I could be as productive as most of their other mechanics, I have been blocked from making money by unscrupulous managers, and assistant managers. As it stands right now, I am almost penniless from this unfair company's ridiculous pay plan, and the latest manager I work under, is a loud mouthed, abusive person with delusions of godhood, who threatens to fire almost every employee every day, and today, he robbed me of income. I ask all who read this to go elsewhere for service, if you have used, or considered using Monro for service. Please put this vile company out of business!

Responses

  • Ro
    Robert Aug 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    that's the reason I no longer work there. After being promised $12/hr my first paycheck came with a guarantee of only $10/hr and was paid $9/hr. For some reason the woman in payroll didn't understand that 9 doesn't equal 10 doesn't equal 12! My manager did his best to correct the situation, but it didn't matter. After five weeks of not getting paid what I was promised I was then knocked down to minimum wage ($7.15). I turned in my two weeks notice to give them a chance to correct the situation and was promptly fired by my district manager, the one who promised me the $12/hr to start with.

    2 Votes
  • So
    soon to be ex worker Aug 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I work for them now and could never agree with you they have the pay system so f-up so you dont know if you are getting robbed and they are a cooprate so they hide any problems by fire anyone who complains I have audio of the district manager in ct name ken saying he does not care what a customer thinks it all about the numbers for the share holders I have even gone as far as to complaining to his boss bill wilson and still no results I am now tring to file a law suit the bottom line is this company ripps people off I am looking ofr a new job after ken told us in a managers meeting that we should be selling calipers on every car!(wtf) no matter if bad or not dont give discounts and us the cheapest parts we can get do you really want to bring your car to a place that use the cheapest thing they can find and charge you the most they can?If you want to see how arrogant the guy is call him [protected] ask for ken

    2 Votes
  • Fr
    Frustrated Aug 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have worked for Monro for the past several years. I went to classes for two weeks to become the Assistant Manager. My base pay is only $9 an hour which will never change. Monro doesn't believe in raises. Over a year ago, they hired a new tech who has now stepped in and taken over the Assistant Manager position on me. Even though I am still the Assistant, he never took the classes and was told that I had to do shop work 99.9% of the time. Monro complained that the Assistant was double dipping (working out in shop and running shop). Well this is exactly what is going on with this other guy that is NOT the Assistant (but is working as one) he is double dipping and no one seems to have a problem with him doing it. Time and time again we've had messages on the machines from the district manager KELLER who doesn't give a rats ### about the customer and to try and soak them for every sent we can to get work in the shop. A few times I was even told to LIE to the customer for work that wasn't needed on their vehicle's. I refuse to lie to a customer if the work doesn't need to be done, I refuse to do something that doesn't and they get charged for it. When the manager is on vacation, they refuse to have anyone take their normal day off which the employees are entitled to. I am in the process of finding another job and know that eventually this will all catch up with Monro and they will be going under

    2 Votes
  • Br
    bridetobe Oct 27, 2008

    I agree. Monro Muffler is the most corrupt, dishonest, overcharging repair facility that exists to date! I worked for them for a whole 3 months as a store manager and quit. I have integrity and even though they paid me a lot of money, as in 65k a year, I still couldnt charge customers 500 dollars for a front brake job on a 2000 Lumina. There are 100 dollars in parts there!! They use the same made in china garbage that you buy from Autozone and Advance. You do have a daily sales quota, and you are constantly reminded of that via abusive, threatening morning messages from your district manager, whose name is Rich Keller. I have an entire memory card of these abusive morning messages on my cell phone. He swears, verbally assaults, trashes customers, and talks about performing un-needed repairs just to make money. Just so everyone knows, Monro averages a 72.6% gross profit margin, which means 72.6 cents for every dollar you give them is profit. They average a 92% profit margin on brake jobs, hence the high prices. When they buy a part from another supplier, they are told to mark it up by 3 times what you pay for it!!! So, a 100 dollar starter gets sold to the customer for 400? All shops have parts markups, but that is crazy! He would use scare tactics to motivate his managers, right down the the daily threatening of your job if you dont do this and if you dont do that. When the shop had a slow day, it was the managers fault. When the shop had a slow week, it was the managers fault. Monro will replace the manager in that location 4 times in a year because they really believe that if sales are down it is because of the manager. I would agree to some extent, but changing managers 4 times a year is a great way to cause doubt and lack of confidence in both employees and customers. In addition, you have district managers attempting to physically assault their managers, which I might add didnt go the way one DM planned it and he got his ### kicked in the process. This same manager gets DWI's in company vehicles, and yet still has a job. Avoid monro muffler at all costs!!!

    1 Votes
  • Ca
    Captain U96 Mar 15, 2009

    I just had my car serviced at Monro in Avon Lake, Ohio. I needed a muffler, and new brake lines. The muffler I ended up with was a Dynomax Super Turbo, which cost me $204 plus labor. When I looked it up I found I could get the same muffler for $61 from Summit. I also needed a fuel line replaced. The bill was $1, 394.84, and the muffler isn't even Stainless Steel! And, I didn't like the sound of the Dynomax to start with. Manager claimed he couldn't get me a Stainless Steel performance muffler for a 97 Z-28? I found them all over the net? I never was given a written estimate, but was called and told the price, and agreed before the work was done. But, no matter what, there's no excuse for ripping someone off that much!

    0 Votes
  • Ti
    Tim Apr 01, 2009

    Took my 1982 Mercedes in for a $10 state inspection and two new front tires. Came away with a $325 bill. They charged for an emissions inspection, which is not required for this vehicle since it's > 10 years old. I refused to pay, and they revised my bill. They also charged $10 per tire for a "road hazard fee" which I never agreed to. The salesmen basically said it was beyond his authority to reverse the charge. (But it wasn't beyond his authority to charge me?) They also told me I needed new wiper blades. It's April 1, and I installed brand new wiper blades on this vehicle in November, right before I parked the car for the winter. The wiper blades were never used once. Monro apparently thinks that brand new wiper blades should be replaced. Not only that, but the wiper blades did not fit correctly, so the technician secured them to the wiper arm with nylon zip ties. The charge for the wiper blade replacement was $34, and was completely unnecessary. Monro is horrible. By being dishonest and trying to make money this way, they just lost a customer for life.

    0 Votes
  • Ja
    jamesS Jun 23, 2009

    i was an ###. manager at a monro in checktowaga ny. 155 french rd to be exact. the complates that i have just read about are completely true. monro wants you to sell anything and everything possible. they even say that they have a.s.e certified techs at there stores. i just passed 2 a.s.e's and sense being there for a little over a year i have only met one other person with any. they even hire people who have no experince as a mechanic and dont even have any tools. telling them that they should use someome else's that works there. i have seen young kids(17-19yld) doing oil changes and forget to put any oil in the car, start in up and not know why the oil light was on.. i have also seen them not tightin wheels on cars and let the customer leave with them.that is only a couple things.as far as managers go, they are all a**holes and only try to rip you the customer off. please if you like your car and money go somewhere else.

    0 Votes
  • Un
    Unsure and confused Nov 12, 2009

    I haven't seen any of these experiences but I am taking your advice into careful consideration. I have a start that needs replaced and I am here in Harrisburg, PA. I wish I knew the best move to make. All I know is Monroe lately. I have to fix my car.

    0 Votes
  • Jz
    jza Dec 11, 2009

    I am an employee of Monro Muffler for over a year now. I think this company is really sucks. I' have been working as an auto technician for over 10 years (not in the US). but I got the lowest pay rate in the company even i can do everything at work and have the inspection license. Instead of increase the pay rate after working there for a year, i got pay decrease (twice in a year) for no reason. When asked manager, i was told because of underperformance. but there is no measurement for the perfomance. I was hired for "Full TIme" but never given hours more then 30/hr a week. If I got 30/hr I was lucky. not just that. you can never be able to find a second job because they schedule me in a weekly basis. that's means I don't have a schedule. I work on the different days and hours each day and week. I have complained to the Department of Labor, they brought my pay rate back but again reduced after 6 months. The company made a big profit this year - it is on local news, not easy at todays economy. I know how they make money now. It is on our employee. When I try to call the cooprate office to ask an explain. No one answer me but asking me to leave a voice message. Please don't come to this company to fix your cars. It is the worst place to work!!!

    0 Votes
  • Ji
    jim wallinga Jan 12, 2010

    not to start a rant, but if you offer your customers the 30 day ride gaurantee on all tires sold, and informed the customer we will match or beat any major competetors price as long as they bring in an estimate, or within 30 days of repair with a major competetors estitmate we will reimberse the customer the difference. what is unfair about that!! but i do agree monro should look into revising pay structure for techs and take time to go back to basics and train all personnel to perform their jobs more proficiently aswell. restructuring pricing to help meet the needs of the customers and overwhelm them with service is a must in any business to stay competetive and sustain growth. thanks for reading this. jct

    0 Votes
  • Ba
    bad0761 Apr 14, 2010

    I have been working at several monro locations in ohio for the last year since I have been with the company, I have never seen a company treat their employees the way this company does, they pressure the managers to the point of selling repairs that are not needed just to make their saled budget so they can keep their jobs, I know I have been there myself, and yes the prices for repairs are out of this world, for example a wheel bearing for a chevy impala is 600.00 which you can pick up the same timken bearing from autozone for 100.00, an average strut replacement for a chevy malibu for front and rear struts is 1600.00, no they want the managers to go out to your car as soon as you come in and get your milage so they can sell you an entire list of scheduled maintenance repairs befor your car is even looked at, they advertise dealer quality and a lower price but trust me it will be cheaper to go to the dealer that does not have a labor rate of 97.00 per hour and does not mark there parts up 300%

    1 Votes
  • Go
    Godfather Apr 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Stay away from Monro Muffler in Cary Nc on Chatham St. I took my car there for an oil change and before I could get to the waitng room, they said my car was ready and they had rotated my tires(IMPOSSIBLE)I caught them in 2 lies in less than 10 min. Tires was never rotated and to this day I dont believe they changed my oil. Stay Away from this place.

    0 Votes
  • S1
    S10Guy Apr 29, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I had my worst, and last, experience with Monro Muffler at one of their Ohio locations today. Absolutely disgusting how they try to "gouge" people.

    I took my 1998 Chevy S-10 truck in to have an estimate on exhaust work. I was told it was the catalytic converter, would take about an hour to replace, and I had 2 options: pay $800 for a factory part replacement, or a "cheaper" brand for $450. WTH!

    I left the shop and did some price checking. At the local auto parts store, I found the converter for about $225 and obtained pricing checks later that day for as low as $115.

    When I went back to the shop, with money in hand mind you, to question the $450 estimate, I was told the catalytic converter was $315 and the balance was the labor charge. When I asked what the hourly rate was (they said it would only take about an hour), I was told $80 per hour.

    When I confronted the shop manager with the lower prices on the part, he said they weren't a parts store. He said rudely if I wanted to buy the part and put it on myself, I was free to do that. I asked them how they, in good conscience, could gouge people like they were doing with the parts markup and high labor charges. After some more heated words, I left the shop without letting them perform the work. The manager chased me down in the parking lot, trying to block me in from getting into my truck, threatening to call the Sheriff on me if I showed back up! Don't worry mister, this is one "customer" who will never do business with Monro again, and I will be sure to let EVERYONE I know not to do business with you if you value your money and expect fairness and integrity from a repair shop. Word of mouth is the best form of advertising.

    Oh, I obtained another estimate for the repair work from a local, "non-national" shop, about $300 cheaper, installed and tax included, than the Monro estimate. Thank god for some honest people left in the world.

    0 Votes
  • Sl
    slic May 12, 2010
    This comment was posted by
    a verified customer
    Verified customer

    i agree ive worked for them since 07 and its all about them they dont care about you at all.ive been sick and going to work sick doctors dont know what was up but i was so ill still recovering from it all and at work i would get dizzy and sick and try to get some air next thing i know is the maniger is yelling my name and says if your sick you need to tell me when it happends so i can say go out said man [censor] that im a grown man if i need to [censor] i do with out asking. one day i went to work felling very sick and tryed my best for no reason i really dont make much but still gave it my best and i really needed to go home so i ask if he could call the next shift in early he tells me hes to busy and for me to call now know i cant even sit without getting dizzy its not right. then not one minite latter he comes out and smokes a cigerett [censor] him next car pulls in and he want me to rotate the tires and change the oil and i did give him a hard time cause he had no care if i lived or died.now he trying to be big boss on me i asked to be moved still no one has talk to me about it but my maniger and he says they want us to work it all out ok.since then in 2 weeks ive been getting more and more abused know has a report on me saying im under 35 hrs aweek and what r they going to do with me. this is for an avarge in 6 weeks know i went home sick the week before and called out the next work day witch knock it down under 35 but im really not. get me anyway he acts like you cant get sick [censor] not for notting but somthing will stop them.ill cut this in half i could go on and on but ill stop there

    1 Votes
  • Ma
    Mad in Cheektowaga Aug 10, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Walden Ave, Cheektowaga, NY...I've caught this company lying to me twice, and I'm now officially done with them. First, I was told that I had to use semi-synth oil in my car, or the manufacturer's warranty would be void. For an extra $10.00, I decided not to argue and had them do the oil change. The next day, I called the dealer, and they told me that regular oil was just fine, and that using it would in no way would void any warranty. The other day, I went in for a NY State Inspection. My car is a 2008 with 19, 000 miles, no I wasn't concerned. They failed the car because I needed new rear brakes...they said that due to mechanical failure, the brakes had rust on them, and I had to replace them. I took it to another shop, they did the inspection, passed it, and then laughed out loud when I told them that Monroe had tried to sell me rear brakes. What a bunch of friggin' crooks!

    0 Votes
  • Ad
    adkafdksafj1224q34 Nov 07, 2010

    MONRO MUFFLER BRAKES is a big company, yet they don't pay sh.it to the people who work there. They mark up parts where you can get from any of your auto parts store for cheaper. They mark up the parts so high that they think they can do it like the dealership does. Wrong! There labor rate is the highest of right now which is $116. Rip off. and it's still going to climb. The company doesn't appreciated the hard work that the techs do for the company. As the President of the company gets richer for sitting on his [censor], everyone else suffers because the company rips people off. Customers are right. It wasnt about the customers before it was all about making Bank for the company. The company is shady.

    Be aware people who go to Monro Muffler and brake. One of the news station did a sting on a couple of shops. One included Monro. they sent a car to the shop to get it checked out knowing that the car is in good top order. Monro had told the customers that it need this and that replace. but the car was already inspected before and had nothing wrong with it. The shop had told it need this and that replace trying to scam the customers and they where caught! I read a statement that came from one of those rich people from the company, stating that if any customer ask anyone who works at Monro Muffers and brakes about the incident on the news, they should deney it and say i dont know anything about it. i mean c'mon wtf??? WOW f"ing crooks. Lie to customers to make more money for the guy on top? This company is about our loyal customers blah blah blah. full of BS!! we don't care about the customer we care about that money. well yup thats all folks. this company sucks balls, people work there dont get paid shi.t! they are promised a raise yet they never get it or when they question about it its like 'oh well, i help and try and say something about your raise but they dont care, they only care about their salary.

    2 Votes
  • Th
    The Weave Nov 12, 2010

    I just started working there on Monday. By the end of the day I knew this place was not for me. I am currently looking for another job. Its a complete joke how based on mileage alone, that struts need to be replaced, or something else needs to be replaced. Every car that gets pulled in gets a tire rotation, and a whole slew of other things checked out. You can spend 1 hour going over the car and tearing everything apart and trying to recommend things, then the manager comes out and says " just an oil change", so now I just spent 2 hours waiting to put oil in a car. Then the guy has the nerve to say that "we have to find a way to get you moving". The place is a complete rip-off, theres no way I'm going to lower my morals just to try and make money off nonsense and bogus repairs. These places GAVE auto mechanics a bad name, but it still amazes me how some techs can work there for years. Also they want the techs to make a minimum of $4000 a week in sales, there is no way in hell that i can "Honestly" turn that much up for the volume of cars I've done. Plus the store i'm working at has a bunch of broken equipment, so an alignment that normally takes a half hour turned into over and hour because the machine is broke, AND it doesnt even give you the right number for the toe, so I drive away with the cars and the steering wheel is crooked. These places are really bad, and should be closed down for bad business practices.

    3 Votes
  • Th
    Thieves12 Nov 14, 2010

    At least you didn't get $1, 000 in stuff stolen out of my trunk while getting my tires rotated, and they said they didn't do it. IDIOTS. NEVER GO THERE AGAIN. They messed with the wrong Person I am going to sue them in small claims court for this.

    1 Votes
  • Wh
    whidy41 Nov 24, 2010

    This place is a joke, I saw on TV they were advertising only $20 for an oil change so i'm like cool only a few more $$$ and i won't have to do it myself...

    Well I make an "appointment" at noon I come in and im the first customer yet they take forever to even put my car on the lift then they do all the tests and all i want is an oil change but apparently i'm missing a tie rod, my control arms are all messed up, my transmission fluid is burnt, I need my tires rotated and something they couldn't really explain was wrong with my fuel system. My car is an 04 impala with not that many miles on it and runs perfectly fine yet all I want is a dam oil change and im getting pressured into paying $700 for things i never thought i needed...well lucky me, im young and naive i know but the lady behind me (who i guess knows about them) told me they milked her for every cent and warned me when the guy returned with my estimate i told him i didnt have that kind of money and just wanted the oil change...reluctantly he agreed to just doing that he said i'd fail my inspection for sure but my inspection was 2 months ago and it passed without a problem. Funny he practically begged me to use the "better" oil which was $10 more expensive so i did just to settle him down and get the hell out.

    Oh and the best part is a day or two after this im coming home from work and my car starts shaking...yea sorry i didnt fall for your scam but ya didnt have to wreck my car to oh well ill go to an honest place and they'll get my money you so desperately wanted.

    3 Votes
  • Du
    dupre827 Dec 09, 2010

    i have been working for monro for almost two years. in that time ive worked at two shops. the first shop i was at was awesomely horrible, as in i got the job with a bunch of people that i used to work at sears with and it was fun to work with them, just not the boss. abusive, lazy, disrespectful, douche-bad. a genuine [censor]. everyday was a csreaming match about how i didnt do my job right. FROM DAY ONE he didnt like me because i wasnt a push-over and i actually stood up for myself. after dealing with a year of tyranny i put in for a transfer and wanst granted it. a month later same thing. finally after being in lymbo for 4 mmonths i got told i could transfer and become "shop forman" which means shop [censor]. no pay raise or anything. i make more hourly as a tech with only 2 A.S.E. certs than i do as acting manager. i was promised the world when i transfered and all i got was another lazy, sloppy, abusive, backstabbing [censor] for a boss. i know the mark-up on parts. it i literally 250-350% depending on what the manager thinks he can get away with. i had an elderly women with a 98 lumina that needed brakes lines and calipers and a bunch of stuff for inspection. my "boss" quoted her almost $2800 and she was astounded. he also said she couldnt drive the car home due to its safety issues. while waiting for a ride i talked to the woman and apologized for my boss and told her i would take care of it for about $1000 on the books so i cant get fired for "stealing" and she agreed to do it. that job still had a 72% gross margin coming down from the 99% it was before. i got written up for this and was told if i undermined my boss again i would be terminated. this is a [censor] company who pretends to be your friend and just wants to screw you. they dont care about the techs they just care about money. at an hourly $95 charge for services it is not worth it to waste you money. i have been looking for new jobs so if anyone in rhode island knows of any post it. i work in one of the rhode island monros and i dont care who reads this or if i get fired for it it would be doing me a favor so i dont need to talk to the [censor] manager im putting in my 2 weeks.
    thanks for listening
    jd

    3 Votes
  • My
    my job sucks Jan 08, 2011

    Thanks guys I thought my market 11 was the only one like this I guess the whole company sucks to work for.

    2 Votes
  • J da mechanic Feb 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I GRADUATED FROM MTTI 7/21/2010 BUT I'M A MECHANIC BY BLOOD!!!
    I STARTED WORKING AT MONRO IN RHODE ISLAND ON 8/9/2010 ANYWAY WITHIN THE FIRST
    WEEK I COULD SMELL A SNAKE!!! LISTEN I'M A GROWN MAN TRYING TO CHANGE MY LIFE AROUND . ANYWAY IT WAS THE3RD OR 4TH DAY AND MY MANAGER IS GONNA ASK ME ARE YOU STILL BROKE OR COULD YOU GET 50$ TO TAKETHE EMISSIONS TEST .
    I MEAN LIKE MY MIND HIT A BACK FLIP. SO I LOOK AT HIM LIKE WHAT THE [censor] HE TALKING. THEN I SAID YEAH. OK NOW IN THE NEXT COUPLE OF DAYS I HEARD MY MANAGER TALKING ON PHONE TRYING TO SEE HOW HE COULD GET AN EMPLOYEE FIRED BECAUSE HE WAS GOING TO BE OUT FOR A MONTH OR UNTIL HE GETS BETTER CAUSE HE WAS IN A CAR ACCIDENT . ANYHOW I KNOW FIRST HAND HOW THIS COMPANY IS. NOW I'M TAKING YOU BACK TO THE FIRST DAY BECAUSE I FORGOT TO TELL 1ST DAY ON THE JOB I DIDN'T GET A LUNCHBREAK AND EVERDAY DAY AFTER THAT. PLUS MY SHIFT OFF TOP 10.5 TO 12 HOUR LONG ALSO THE MANAGER TOLD ME I GET PAY HOURLY & COMMISSION. HE SAYS IT'S SOMETHING LIKE FLAT RATE. SO TIME GOES ON AND I FIND OUT THAT I'M WORKING PAST MY SCHEDULE SHIFT WRITTED DOWN ON PAPER . BUT I'M NOT RECEIVING MY HOURLY PAY (MY MANAGER SAID MONRO FEELS AFTER YOU MAKE YOUR GUARANTEE PAY RATE THE CUSTOMER SHOULD BE PAYING YOU ) SO BASICLY I'M WORKING TOWARDS COMMISSION (TRYING TO MAKING 3000$ PLUS A WEEK) AND IF I DON'T MAKE IT THAT MEANS I'M WORKING FOR FREE AND I'M IN WHAT THEY CALL SUBSIDY. AND THE COMPANY DON'T LIKE THAT AT ALL . THIS ISN'T NO WHERE NEAR EVERYTHING I HAVE TO SAY ABOUT THIS [censor]IN ISSUE.BUT I WILL SAY WALMART MAKES MONRO LOOK LIKE A LITTLE COMPANY . AND IF THERE EMPLOYEES FOUGHT BACK AND WON AGAINST WALMART!!! THEN WE THE EMPLOYEES OR FORMER ONES OF MONRO CAN STAND UP AND FIGHT BACK LEGALLY AND DEFEAT MONRO MUFFLER & BRAKES

    2 Votes
  • Ho
    homedepotemployee Feb 08, 2011

    I have been working for this company for a couple of years now at store 576. Me and my coworkers have been treated really crappy. The manager (Chris Allen), is verbally abusive towards us. He destroys property when he gets upset (i.e broom sticks, clipboards, throws things ect.) I have seen people get hired, and a week later they vanish, because of how badly they were treated. I would have quit a long time ago, but it isn't easy to find a job. In the first 6 months i worked, i made the company $80, 000. i got paid crap. I'm always hearing complaining and, I am sick of it, of this company. I'm ready to lawyer up, and i think we all who have these complaints, need to step up, the more we have against them, the better things will change.

    1 Votes
  • Ho
    homedepotemployee Feb 08, 2011

    i have been an employee at this company for a couple of years now. i have seen quite a bit of how this company works. they make us work overtime and have us clock in and out at the time scheduled, because they dont want to pay us over time. they expect us to live at work, to the point people cant pick up their kids when they have to. im a very hard worker, ive worked so many unclocked hours, and days off to try to satisfy the company, and i am the fastest worker in that shop. in the first 6 months i made the company $80, 000... i got paid crap. i've been treated like crap, and same as all my coworkers whom have came and gone, as well as the current ones. ive seen people get hired, and a week later, vanish because of how poorly they were treated. the manager at store 576 (chris allen) is extremely verbally abusive, damages property when hes upset, throws and breaks shop equipment. he was even prescribed medicine to help him stay calm, which seemed to work, but he shortly stopped taking them. I was in a car accident and had a cervical sprain and some other injuries that lead me to be out for a month, and one of my coworkers heard him on the phone asking if there was a way to fire me??? why would someone do that? anyways, a more very recent event, i woke up had a bug bite of some kind. my finger was a little swollen but i was fine. next day i woke up and my entire hand was swollen about 3x its normal size and i could not move it, so i told my manager, that i had to go to the ER. he was mad of course because i was supposed to open. but again i heard from one of my coworkers, he was on the phone trying to find a way to fire me. something needs to be done about all this. me and my coworkers have already considered getting a lawyer(s). it's not right, and i can't just quit because its hard to find a job. ive heard too much complaining and its time to make some changes in this company

    0 Votes
  • Wo
    worst store ever 576 Feb 09, 2011

    i have been employee to monro for almost 7 months have made that company a little over 80, 000 and i have gotten streated like [censor] ever since day one.. im sick with racial comments and being discriminated for my skin color def not right .. The manager at store 576 (chris allen) is extremely verbally abusive, damages property when hes upset, throws and breaks shop equipment. His a selfish brick he doesnt care about any else but himself... he wants to treat you the way he feels like it, something doesnt come out right and yea even if his own [censor]ed up you get blamed for it... since his the manager ( his always right) it isnt fair for me and my cowokers to keep dealing with this but since its hard to find a job right now we have no choice but to deal with it...

    0 Votes
  • Th
    the buzzard Feb 15, 2011

    This company sucks. I agree, ive been with them for 8 months now and hate it. they do not put back into there equipment or really much anything in the store. They treat there techs like crap, who are the ones making them money. they say they encourage ase certs but will not increase your percentage when you get them, and also takes 6 months to get your money back (if you pass them). Hell by then you could of quit or gotten fired. The company is growing and getting larger and still yet they hoard all the money. The biggest one though is they dont invest in their mechanics of any sort. The pay scale is messed up as well. They will drop your pay down to 7.15 an hour . The only way to make money is be the guy getting all the work while others stand around and watch. Assisant managers steal most of the work by being up front dealing with customers. SO THEY GET TO PICK AND CHOOSE. My boss treats people like [censor], hes racist and doesnt like black people and stereo types, and everyone in the shop knows this, yet continous to get away with it. This company only cares about numbers and numbers only, trust mee when i say this to whoever listens. If you come from a goodyear or firestone or dealership you will notice a huge difference shop wise. These guys dont care, trust me.

    0 Votes
  • Rs
    R STAN Feb 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I AGREE COMPLETELY, PROBLEM IS I WORK FOR MONRO, 6 YEARS, DUMB ME, I HAVE 40 YEARS IN AUTOMOTIVE FIELD, AND SOON TO RETIRE, , TAKE YOUR CARS AND TRUCKS TO A TRUSTED INDEPENDENT, OR DEALER, , BELIVE ME DEALERS ARE 1000 TIMES BETTER, I KNOW I WORKED OVER 20 YEARS AT DEALERSHIPS, , MY GOAL IN LIFE NOW IS TO BRING DOWN MONRO AND ALL OF ITS CROOKS

    1 Votes
  • Rs
    R STAN Feb 18, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I completely agree with all that i have read, i still work for a monro, sad but true, i take pride in my work and have 40 years experience, i have a district manager that is verbaly abusive and threatens your job daily, what can we do, , help me destroy monro and its greedy corporate ripoff [censor], i am currently looking for any job, just to get away from this, before i stroke out
    wake up people, join the fight, there is no honesty, at monro, without auto techs there would be no monro
    i cannot believe, that after reading page after page of complaints, nothing gets done, what will it take, people to be injured or killed before action is taking
    working with faulty lifts, charging for upgrade oil and useing regular oil, the list goes on and on
    my goal in life at this time is to destroy monro

    0 Votes
  • Th
    The Weave Mar 17, 2011

    Hey guys its the weave again. Just wanted to say that today was my last day at this dump. I finally found another job after 4 months of looking around. I can only wish the rest of you good luck in getting out of this worthless POS company, who doesn't give a chit about the techs, and tries to rip off the customers at every turn. And always remember that "Nobody beats the Weave" ;)

    0 Votes
  • J da mechanic Mar 20, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I TOTALLY AGREE 576 AND IT S MANAGEMENT TEAM CARE ABOUT THEMSELVES AND THEMSELVES ONLY. WE'
    RE TREATED LIKE WE'RE
    NOT HUMANS (I GUESS AS EMPLOYEES WE ARE CONSIDER ROBOTS ) WE HAVE NO FEELING OUR VIEWS & OPINIONS DON'T MATTER AND WE DON'T NEED A LUNCHBREAK . SO MONRO MUFFLER & BRAKES NEEDS TO BE HELD ACCOUNTABLE FOR IT'S TERRIFYING ACTIONS

    0 Votes
  • Fo
    formermonroslave Mar 29, 2011

    as a former store manager, i have discovered how the CEO, Robert Gross is the 143rd richest person in america...he steals from his employees and makes his employees steal from his customers. How can you justify paying $8.00 for a brake rotor & assigning a list selling price of over $100.00? How can your pay plan provide technician earnings that are roughly 1/3rd of a technician at a dealership or direct competitor? How can stores be allowed to operate with outdated and potentially unsafe equiptment? How can a manager be expected to protect his company's assets when the store does not have a functional alarm system? IT IS ALL ABOUT MINIMIZING COSTS AND MAXIMIZING PROFITS AT THE EXPENSE OF YOUR EMPLOYEES AND CUSTOMERS!!! Monro is the Walmart of the service industry! BBB, Consumer Affairs & OSHA should thorougly investigate Monro and hit Mr. Gross the only place it hurts - his wallet! The man & the monster he has created (including Mr. Tomarchio) is heartless & without concience!

    2 Votes
  • Th
    thela49 Mar 30, 2011

    eddy same thing happened to me and im talking to someone about it.. sent you an email with all the info if you would like to contact him

    1 Votes
  • Jb
    jbe172000 Apr 01, 2011

    I work for them for several years and when i quite they tried to Blsck Ball me with every company I interviewed with and they stole all my stock options that i earn but now took from me because they have no exthics> this the worst company i had ever worked for> they dont care about their employees or customers just the mighty dollar> this company needs a serious wake up call.

    1 Votes
  • Pi
    pissed at tw Apr 25, 2011

    i have worked for Tire warehouse (who was bought out by monro a little more than a year ago) for a year now. i have moved up from tech to key holder in less then a year, where there is no asst manager it means im second in command at the shop, and there are techs that still make more then me. not to mention the fact that i cant get my check on time. i ask my boss why my check is never on time, they blame the mail, or the holidays. its all bs. i hate working for them, they say they care about employees, bull the care about making money and thats it.

    1 Votes
  • Pi
    pissed at tw Apr 25, 2011

    i alao agree with eevery thing that formermonroslave has said, we have post machines that have been in service for 10 and 13 years, multiple people including my self have gotten hurt bad on these machines, boss answer, be careful. all we do is tires, and we work out side with jacks, no lifts, the want us to work as fast as we can, get as many cars in the air, we get written up if we use three jacks on a car yet they dont want to buy us enough jacks to do the damn job.

    1 Votes
  • Bo
    boksh73 May 08, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have a 2005 V6 Ford Mustang and have been driving it for 5 years, the car is in almost perfect condition except a minor problem with handbrake which I noticed 3 years ago – handbrake still woks but is very stiff and difficult to pull up – but this doesn’t affect driving at all. But a month ago my wife asked me to fix the handbrake anyway because she needed it for road test.
    Then I drove my car to Monro in March 2011 to have someone check the handbrake. They told me that the front brake pads need to be replaced, also they will lubricate the handbrake cable to see if that will fix the issue or not. And after the repair I noticed that the handbrake didn’t improve so I brought my car back in April 2011 to have them re-check it. The guy (probably manager) said the handbrake cable should be replaced but the cable is not in stock and will be available by late May. Since I still need my car for daily use I decided to drive it back until the cable is available.
    The day when I took my car back, right after I got into my car I immediately noticed that the handbrake is loosened (no resistance at all) and after just a few minutes’ drive I smelled brake rubber burning, I realized that they had done something wrong to my car and didn’t put everything back properly. I have to stop my car on the road side and called Monro (tel: [protected]):

    Me: ‘what is going on with my car, why rear brake is locked?’
    Monro: ‘brake cables need replacement… I don’t encourage you to drive your car’
    Me: ‘Then why you didn’t tell me in first place’
    Monro: ‘I told you that, your car is not drivable’
    I was pretty SURE that guy didn’t mention anything that my car has become un-drivable either in the phone or at the counter but I didn’t want to waste time quarrelling so I hang up and have it towed back to my garage.
    And the worse part comes – After one month waiting I called Monro wondering if they could provide an update for availability of brake cable, and apparently they have forgotten it at all.

    After reminding him (Manager Ralph?) he told me ‘the cable will be available in end of June’. Me: ‘but you said it should be available in May, I don’t want to wait for another month’

    Monro: ‘I didn’t say that, I said June’
    Me: ‘You said very clearly that the cable is in back order and will be available in May’
    Monro: ‘…I will check with Ford again and call you back’
    Nor surprisingly I never got call back, so I decide to go to the Monro auto repair shop again to talk to them face by face.
    Me: ‘Have you checked with Ford?’
    Monro Manger: ‘yes, it will be available by the end of June’
    Me: ‘I don’t want to have it repaired here anymore, please put everything back in my car and restore it to its original drivable condition’
    Monro Manager: ‘We didn’t do anything to your car, when you brought it here it was un-drivable’
    Me (don’t know how he would be so shameless): ‘I have been driving it for 5 years, when I brought it here it is in perfect drivable condition, the rear brakes are not locked’
    Monro Manager: ‘it was un-drivable’
    Me: ‘This is the second time I am here, the first time you guys replaced the front brake just a month ago, and how could you say it was un-drivable. I drove my car here for repair, not towed it here, and I have to tow it back after your Repair?’
    Monro Manager: ‘you have driven it for a month and put a few hundred mileages on it and it has become un-drivable after that …’
    Well, I gave up, had my car repaired by another Ford dealer, don’t want to talk to this Monro Manager guy who is totally without sense of shame and keep lying to his customers once and once again. He may look friendly but actually is dishonest and doesn’t even acknowledge what he has said to his customer. So be cautious if you ever consider get your car repaired there except very basic maintenance like oil change. They may damage your car and will never confess what they have done.

    0 Votes
  • Mo
    MonroMufflerisAwful May 20, 2011

    I was recently in a Monroe store in Connecticut and had a horrible experience like most here. I had the coupon for oil change, tire rotation, safety check etc. They came out telling me I had an exhaust leak I needed to get fixed, I said I know and that I would take care of it somewhere reputable. Apparently they did not like my denying their service and decided to make the leak worse. Now my car sounds like a go-kart and put puts when you let off the acceleration, this on top of not rotating my tires like I paid for. I went back today to ask about the rotated tires because I had one leaking that was mysteriously in the same place as before. The mgr said he asked me and I declined which is impossible because why would I turn down a service I was paying for. Then I mentioned that he expressed his concern over my exhaust leak and that now it was much worse. My intent was to ask if it was possible that it could deteriorate that fast but before I could ask he immediately said what you think we did something to it? I replied with no not at all, but thinking about it since that was your first reaction to my question it makes me wonder what really goes through their minds. Have they done this before? Is he paranoid because he personally has created a problem so they could fix it? How did he know I wasn't asking him because now I wanted it fixed there. Regardless Monro Muffler in Monroe, CT is now on my boycott list for life along with my entire family.

    Funny side note, while I waiting originally there was a two people in the room with me, the mgr came out and told one he needed a laundry list of things, maybe 5 or 6 different parts which he did not get. After the mgr came to tell me about mine, a young lady next to me says "it's crazy, it's like they always find something wrong I hate cars!" This woman had a relationship with the shop as they knew her by name when she walked in. I wonder if she is aware she has probably been ripped off every time she bought something.

    0 Votes
  • Mo
    MonroMufflerisAwful May 20, 2011

    I was recently in a Monroe store in Connecticut and had a horrible experience like most here. I had the coupon for oil change, tire rotation, safety check etc. They came out telling me I had an exhaust leak I needed to get fixed, I said I know and that I would take care of it somewhere reputable. Apparently they did not like my denying their service and decided to make the leak worse. Now my car sounds like a go-kart and put puts when you let off the acceleration, this on top of not rotating my tires like I paid for. I went back today to ask about the rotated tires because I had one leaking that was mysteriously in the same place as before. The mgr said he asked me and I declined which is impossible because why would I turn down a service I was paying for. Then I mentioned that he expressed his concern over my exhaust leak and that now it was much worse. My intent was to ask if it was possible that it could deteriorate that fast but before I could ask he immediately said what you think we did something to it? I replied with no not at all, but thinking about it since that was your first reaction to my question it makes me wonder what really goes through their minds. Have they done this before? Is he paranoid because he personally has created a problem so they could fix it? How did he know I wasn't asking him because now I wanted it fixed there. Regardless Monro Muffler in Monroe, CT is now on my boycott list for life along with my entire family.

    Funny side note, while I waiting originally there was a two people in the room with me, the mgr came out and told one he needed a laundry list of things, maybe 5 or 6 different parts which he did not get. After the mgr came to tell me about mine, a young lady next to me says "it's crazy, it's like they always find something wrong I hate cars!" This woman had a relationship with the shop as they knew her by name when she walked in. I wonder if she is aware she has probably been ripped off every time she bought something.

    0 Votes
  • Lo
    Lone136 Jun 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I took my 1999 Dodge Ram into Monro Muffler and Brake today to have in inspected and the front end alignment done. I called them 8 hours later and asked if my truck as done and they told me I could pick it up at any time. I should add I had to take a day off work to have my truck worked on, but any way when I got there I asked if the alignment had been done and I was told yes and what a hard job it was. Well on the drive home it was driving just as it had done before I took it there pulling to the right. WHen I did get it home I got under the truck to have a look and it hasn't been worked on at all. The bolts still had the deart in the slip joint nuts on the ball joints and rust on the bolts. You can tell if it has been worked on and it hasn't. I did call and was told they were so sorry and to bring it back tomorrow and the job would be done. This just makes me sick to think that this same thing is being done to people that have no clues about work that is done on there car and or truck and lied too. This also means I have to take another day off of work to make sure the work is done this time around.

    0 Votes
  • Sl
    slinger19859 Jun 06, 2011
    This comment was posted by
    a verified customer
    Verified customer

    We went to monro to get our muffler fixed since it had to leaks in it. They called me and said that our car needed 2 new O2 censors, so i told them to put them in, Well the bill came to 700.00 and 5 minutes after I left our car started jumping and acting like someone learning how to drive a standard for the first time, we took our car back to monro 3 times, and told them your car never did this until you touched it, well we took it to a different auto shop, and they told us that Monro had cut a hole in the bottom of your car to get one of the O2 censors in, and they messed everything up, the O2 censor that we just had monro put in had to be replaced already just 3 weeks later, a new bracket put in, since monro striped the wires on the censor when they put it in, and had to have new plugs since will the O2 censor not firing right they got burnt, and we just had plugs put in 5 months ago, so after going to monro we spent another 1000.00 to get our car fixed from what they did to it so all in all, to total bill came to 1900.00 because of rental cars and all the parts and labor I reported them to the BBB and are in the process of recieving all our money back stay away from them, they wont do anything but make your little problem a huge one.

    0 Votes

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