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McDonald's / service

1 KINGSPORT, TN, United States

On November 14th I went to the McDonalds on East Stone Drive in Kingsport Tennessee, and I ordered a caramel macchiato. I always go there because of the great service and they make their macchiatos very tasty. Upon leaving (I ordered at the window) I took a drink and it tasted like cold coffee with a strong coffee taste. Thinking I just need to stir it up I waited until I got home and stirred it up and tasted it. It was horrible! They had forgotten to put the caramel in, and all I tasted was a strong iced coffee taste, I called McDonalds and a young man by the name of Tyler I believe, told me he would write my name down, and I could come pick it up the next day. I didn't make it the next day because I was sick, but on the 16th I drove by to pick up my macchiato, and the man in the window (I could not see his name and he did not tell me) told me my name was not there and "I was not getting a macchiato for free" This infuriated me because I never want anything for free, I always pay for my items when I order there. It was their mistake and I just wanted what they promised. So I drove away and here I am. Please take care of your rude workers there, because otherwise you will lose many customers. I for one do not want to go back. Lynn Garden is a lot closer to me anyway. Paula Weldon

  • Updated by Paula Weldon, Nov 17, 2018

    On November 14th I went to the McDonalds on East Stone Drive in Kingsport Tennessee, and I ordered a caramel macchiato. I always go there because of the great service and they make their macchiatos very tasty. Upon leaving (I ordered at the window) I took a drink and it tasted like cold coffee with a strong coffee taste. Thinking I just need to stir it up I waited until I got home and stirred it up and tasted it. It was horrible! They had forgotten to put the caramel in, and all I tasted was a strong iced coffee taste, I called McDonalds and a young man by the name of Tyler I believe, told me he would write my name down, and I could come pick it up the next day. I didn't make it the next day because I was sick, but on the 16th I drove by to pick up my macchiato, and the man in the window (I could not see his name and he did not tell me) told me my name was not there and "I was not getting a macchiato for free" This infuriated me because I never want anything for free, I always pay for my items when I order there. It was their mistake and I just wanted what they promised. So I drove away and here I am. Please take care of your rude workers there, because otherwise you will lose many customers. I for one do not want to go back. Lynn Garden is a lot closer to me anyway. Paula Weldon

Pa
Nov 17, 2018

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