McDonalds On Skyway In Chicago / worms in coffee cup
We are looking for someone to help us with the incident at the McDonalds Skyway restaurant.
On Saturday, April 11, 2009 my husband and I were traveling to Michigan to visit parents for Easter. Stopped at McDonalds on the Skyway for something to eat and coffee. We stopped there for convenience and knowing that the McDonalds name has a good reputation - we would have no problems.
Driving along my husband swallows something in his coffee and hands to me to look at. There were two worms in the inch or so of coffee left. Pictures attached.
Calls to Corporate and Franchisee have been to no avail. A complete run around. Corporate refers calls to Franchisee and he has a younger girl call that tells us she is not admitting to putting any worms in our coffee. We never implied that - we would only hope that the employees did not spend all day putting worms in coffee cups. My husband and I are middle aged professionals; he has been with major hotels as GM for 30 years and now management with Boys and Girls Club, I am in marketing and training with a non profit. We know the importance of customer service and am appalled number one that this happened and number two that nobody responds or cares.
We do not know what the worms are - could be tape worms. Husband went to doctor and doctor gave him s mptoms to look for. We cannot afford to have the worms tested.
We did not want anything from McDonalds and at that time was just trying to let them know about the worms so the issue could be recitified before anyone else was affected. This is not acceptable by any means and should not happen to anyone. McDonalds Corp tells us they are not responsible it is the franchisee. Franchisee does not call. They even told us the Regional would call, that never happened either. How do we get t heir attention that this is not a game. I think we speak for many other people that have been mistreated.
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