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McDonald's Complaints 2871

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3:02 am EDT
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McDonald's rude service and wrong order!

We made a simple order of a double cheese burger combo only ketchup and mayo and a 6 piece chicken McNuget order both with frutopia both no ice. The girl at the window was so rude it was descusting! My girl friend had to ask for our change because we didnt get it back and when we got it the girl slammed the chang in to her hand with a nasty frown on her face. We got a frutopia with ice and a coke with ice. When we got are food we asked for some ketchup sweet and sour sauce and salt. All we got was sweat and and sour sauce. When we asked again for the ketchup and salt all we got was the ketchup. So we asked again for the salt. "Only because the fries had no salt at all on them." The girl then said "For F**K sakes" and stomed off and then cambe back gaveing us an obscean amount of salt, so we just left. when we got home to eat our food the double cheese burger was made normal, there was no bill, the fries were actualy half full and the nuggets were so stale i wouldn't even feed them to my dog! I will honestly NEVER go back to mcdonalds I am actualy descusted with that place! DONT EAT AT MCDONALDS!

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Lieana
Essex, GB
May 31, 2009 4:39 am EDT

I went through drive through once and my Mate asked for a Happy meal for her 6 year old daughter. The person serving was nice to begin with but then My mates daughter, being really chatty started to talk to the server person, just casual things like whats your name, are you happy. The server was quite a fat woman with greasy hair and chubby fingers. My mate's daughter said 'are you going to eat my food before me'. I couldn't stop laughing! The server started screaming abuse at me, even though it was clear it was only a joke. When we got the food, She sneezed on the bag while she was closing it and smiled evilly! I couldn't believe it! when we got back to my mate's There was about 10 chips that were not even cooked properly and the chicken nuggets were covered in grease! I think McDonalds should really start upping its social and hygeine factors.

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blahlbhal
US
May 31, 2009 3:07 am EDT

The problem was your girlfriend, women are not like guys. Two women can meet and form an vehement dislike of each other within 20 seconds. They were having a 'who can be a bigger ###' contest.

You should meet this kind of behavior with amusement, really. Unless you really did care and were all wrapped up in it, in which case i suggest testoterone pills, and to stop watching chick flicks with her, your estrogen levels are getting dangerously high

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5:08 pm EDT
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I would like to complaint a branch of Mc donalds (the address is 12602 Alondra Blvd. Norwalk, CA 90650 and the incident happened on May 28, 2009 in the afternoon) for poor service and disrespectful employees particularly the cashier who served me. I have a "buy 5 Mc cafe coffees, get the 6th one free" card. I ordered one iced hazelnut coffee which is served...

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8:53 am EDT
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There are already online delivery for McDonalds in the Philippines but only some areas. It does not include a large area Iloilo City where I live. I wanted to avail of online ordering of McDonalds in Iloilo but the service is not available in Iloilo the reason why I complaint and the reason I lose interest in McDonalds because there is no online ordering in...

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1:37 am EDT
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McDonald's customer service/ theft

I ordered two large shakes and paid$6.76. I was handed two shakes and straws, no holder, no bag, nothing. I asked if I could have something to carry them in, as the ice cream was dripping down the sides. I was told "we're out". I asked how I could drive and not have these all over my upholstery. It was not her problem as she shut the window. The shakes fell to the pavement. I called the store when I got home to complain to the manager, who also hung up. It is not their problem, HOWEVER, THEY WILL KEEP THE MONEY. I called again to ask for a complaint line, and was hung up on again. Now THAT is customer service.

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GIllman
Harrisburg, US
Oct 09, 2009 2:17 pm EDT

I ordered the two Sussage McMuffin special for $3.00 breakfast from McDonalds yesterday and noticed two things on my receipt. The first was that the receipt said $3.90 instead of $3.00. When I asked the manager she said that was tax. The tax in PA is 6% which is .18 not .90 cents.

Then onm top of that I noticed that McDonalds charges a Take Out Tax of .28 when you don't eat in. This is an outrageous ripping off of the consumer

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10:51 am EDT
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McDonald's poor service and product availability

May 23, 2009
9:30pm

May 23, 2009
9:30 pm

Me and my family are regular customers of Mc Donald's Katipunan. We love spending time together and eating together at the said place. However, it is becoming apparent that the product availability specifically the chicken parts would only be wings and legs. The portion is really small that you cannot taste the chicken anymore, but just the breading and gravy. The managers on duty are lousy. It seems they lack training in dealing with customers. Contrary to the advertisement that they serve with a smile and welcome the customers, I noticed one of the managers (most probably the counter manager) rolled her eyes, turned her back, and even hide at their office when we are about to inquire regarding the availability of thigh. This was the only time we had such a very horrible experience from a fast food restaurant. Previous managers way back from 1998 up to 2007, had an excellent customer relations. What has happend to the management team of McDonald's? Rather spending money on commercials, maybe the managers of MCDONALDS KATIPUNAN should learn first what they are advocating. How can the customers say 'Love ko 'to' when the managers are very poor in managing the store. How can they effectively train their crews, when they themselves need customer service training.

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nope
PH
Jun 02, 2009 4:50 am EDT

we are the applicants of mcdonalds, for the managerial position/ MT i'm not saying this to distroy the reputaion of the company we just want to leave comment to what we've experienced to the branch we're very disapointed to their branches specially makati they treat us like a crew, we can say WORSE. the hr said that we can chose our meal even if we're still trainee, we can eat what we want to eat, unfortunatelly it didn't happen they are the one who chose the food and give it to us and the food/chicken that they gave is like a cold water then they saying that we eat too much...ha! that is way we didn't continue our application we do want to get stock to this kind of management.. goodluck sa mga mag-aaply p.we hope it won't happen to you

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10:18 am EDT
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McDonald's poor & slow service

We recieved absolutely pathetic and unacceptable service from McDonalds! They are suppose to be a fast food outlet but instead its more like a resturant where they take long to make your food. we waited over 15 minutes for our food and that too our english muffins were burnt! the reason i stopped at Mcdonalds was becuase i was rushing to work and needed to get some breakfast at a FAST FOOD outlet. To put the cherry on the top, the scrambled eggs were tasteless and McDonald's did not have salt in stock!

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Jess31
ZA
Feb 15, 2018 12:44 am EST
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Yesterday i had ordered two cajun chicken meals and a chicken family share. I was charged for the cajun chicken meals and a beef family share, however i only received two cajun burgers and the cokes with no chips and they had given me the chicken family share when i paid for beef. this s not the first time i have received this pathetic serive at mac donalds. its ridiculious ( Malibongwe Mac Donalds)

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9:38 am EDT
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McDonald's not on time delivery

grabe ang tagal ng delivery nila almost an hour na wala pa din ang food.. sigurado lamog na yun burger at yun drinks hindi na malamig.
ang ganda ng commercial ni sharon cuneta tapos palpak naman ang staff and delivery boy nila. sayang lang ang 10% delivery charge. kakainis hindi na kami oorder promise!

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Almonde
PH
Jun 03, 2011 11:46 am EDT

graaaaabeh! ako 2 hrs na wala pa rin! i had to disconnect from the internet para matawagan ang 8mcdo! only to be placed on hold para daw maicheck nila ang order ko online?!?!?! i spoke to 5 people sa 8mcdo and my issue never got resolved! all i wanted was to get my food delivered!

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1:45 pm EDT
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McDonald's restrooms closed & v. p. belittling people

I have had two major problems with caspers mcdonalds, 1st one being about two weeks ago when I went to the mcdonalds on bush blvd in tampa fla, I went to use the rest rooms and was told by the manger that they were closed, how can a major restaurant close its restrooms and stay open this would seem to be a volation of health and saffty as you can not go to the bathroom or wash your hands, I was not offered antoher solution and left to go elsewhere. Today may 19, 2009 I went to another caspers mcdonalds in valrico fla, I went through drive through and ordered when I got to the window I told them I have to pay half cash and half on my debit card as I only had so much money in my acct, they said they couldent do that so I ask for a manger as was told by him it couldent be done, this is a major restaurant I would have thought that a manager would be smart enough, to split the order in two and take two payments but no I was turned away with out my food or mcdonalds gettting any of my money, I called caspers and tryed to get someone to return my calls after 3 or 4 calls I told them I need to speak with some one as I was very dispointed in the way caspers runs its restanurants and handles its health and saffty and how it people treat there customers, I was put on the phone with the vice pres. Bob conigliaro"spelling might be wrong" his title is frendly marketing manager his remark to me was "what do you want me to do makr your car payment for you"... I cant believe the the vice president of caspers would say such a thing! He did offer me two lunch vouchers and I said at this point I dont want them and he said we are done with you and hung up! So I called caspers headquarters back up and told the person answering the phone ithink her name was carla and told her I dident think the smart # coment that her. V. P. Of caspers made to me was right! She said you dont have to talk to me like that, I didnt say any thing wrong, I dident cuss her all I was saying was that her v. P. Bob conigliaro had made smart # remarks to me, I was put on hold and told if I called back to make complaints I would have a reverse trace put on my phone and I would be arrested for harrasement... Can you beleave that mcdonalds v. P would say these kind of things, I think they can keep there two meals that they were going to give me for my problems at there restaurants, if you had also had problems with caspers mcdonalds please let others know like I am doing as they make millions of dollers off of people like you and me, thank you eric

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neill finkel
US
Nov 06, 2015 7:01 pm EST

thats ok, I won an r. v. on a raffle from the ronald mcdonald house in pensacola. after paying all the taxes on the 35, 000. I gave the tampa bay ronald mcdonald's house, a 35, 000 dollar r.v., and they didn't want to fool with marketing it, so the sold it for 2000.00, basicaly had it towed off! you couldn't put tires on it for that! the tires were new! I wonder if the owner of the mcdonald there in tamps, was the one that bought? hmmmmmm

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ziesha ibrahim
Tampa, US
Mar 21, 2015 5:58 pm EDT
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the caspers mcdonalds on n. florida ave tampa is the worste mcdonalds i have come accross, my family & i ordered chicken nuggets before & found hair in the chicken but we have also dealt with plent of harrassment from staff here at the mcdonalds as well as seen other customers being treated badly & harrassed by the staff & managers here but yet they let people that are on drugs come in here & be loud & ask everyone in here for money but the customers that do nothing wrong & are quite get treated bad. i just walked in mcdonalds again this evening to get a drink & get on laptop to talk to my mother & father back home on ther side of the country & one the staff members came up to me & informed me customers only alowed a half hour in here. i told her i just got here & she proseeded to let me know only customers that make purchases can come in here & that i not made a purchase that i supposedly braught in a outside cup to fill so i would have to leave when i had purchased the drink

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shadajah hoston
Saint Petersburg, US
Jan 19, 2013 10:59 am EST

Hello, I am a customer that loves to eat at McDonald's 3 times a day and 7 days a week, But i had a problem today with a white male that only sits in McDonald's just to use the Wifi. Everyday he sits at the table next to the women's restroom and doesn't buy anything that we as me and my boyfriend know of. But on this particular day my boyfriend and i were buying our normal 3 breakfast sandwiches, We happen to sit where this white male normally sits at when he's there. But when he got there he complain about us sitting in his spot when we were there first. As we were just about ready to leave he chased us out the restaurant and started yelling at us and using fowl language and told us that he would get the manger to trespass us if we didn't give up his seat. He also told us that the manger of McDonald's trespass us from there already but no one not even the manger told us that at all. But as we were leaving he told us that he would have to carve his name at this particular table. And i told him that would be vandalism. And also he threaten to call the police on us. And when i complain to the manger named mike there he said " this guy told us the complete opposite, and there's nothing we can do" McDonald's is my favorite restaurant and i don't want to get trespass for any reason at all, I rather eat there and buy there then any other restaurants. The address to this particular restaurant is Tyrone Blvd and 22nd Avenue North Saint Peters burg Florida. Thank you for taking the time to read my complaint and God bless to all and have a nice day.

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Ed McCloskey
Scaly Mtn., US
Jul 25, 2012 3:26 pm EDT
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My son-in- law was without notice let go by Casper's. This was several weeks ago and his final check is being withheld without explanation. I'm told there was no severance offered. After living in Tampa for 32 years, this is not the reputation I recall.
Who in their HR Department should my daughter and Son-in-Law contact to resolve this matter?
Thanks for your prompt response.
Ed McCloskey
PO Box 274
Scaly Mtn., NC 28775
[protected]
Re: Virgil Brownlee

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Denise Newcomb
Brandon, US
Jun 16, 2012 5:05 pm EDT
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I went to the McDonald's in Brandon on Hwy 60 (502 W. Brandon Blvd.) and ordered two 20 piece chicken mcnuggets, when I got home I only had half the order. By that time I had already changed my clothes and was getting ready to sit down to eat. I called the manager and told him I was very pissed and I did not want to waste my gas that day to go back to get the other half of the order. He said come back and I will make worth it. I went back through the drive thru, but some young boy tried to give me the other half and I told him no that the manager was going to take care of it. Well, I guess someone else took care of it so I drove all the was back just to get the other half of the order when I could have done that on another day. I WAS REALLY PISSED! Gas is expensive! I do not have time and money to go back and forth for there mistakes. Also while I was waiting in the drive thru someone in front of me was giving there food back also. I think someone needs to have a meeting with them! I live in Brandon, Florida and my phone number is [protected]. and my email is ndenise54@gmail.com. Thank you

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Kerry_Dunn
Tampa, US
Mar 16, 2012 8:57 pm EDT

Just had the worse service possible at the McDonalds in Tampa at Bearss and Florida. Got to the window to pay for 2 McDoubles, 2 medium fries, got waited on super fast taking the order and money when I reached the 2nds window at 11:15 PM. Then the problem started, it took 15 minutes to get the order and when we did, even though we ordered fresh fries, they were stone cold, not warm, not even close, cold. I could have understood if they were packed, they weren't. They had me pull up for the two cars behind mine. By the temperature of the bag, I knew someone fixed it and someone else forgot to bring it out. No receipt either at the time I paid or in the bag. Someone needs to go straighten those people out, they are super disorganized on this shift.

Kerry Dunn

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Hallena_Hinkle
Valrico, US
May 02, 2011 1:57 am EDT

Sorry. I have no idea who typed that.

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Hallena_Hinkle
Valrico, US
May 02, 2011 1:56 am EDT

You're an idiot. If you didn't notice that your money was being taken out, you don't deserve the cash. Might I suggest you be more aware next time?

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Mary Nof
Odessa, US
Feb 08, 2011 2:29 am EST

I as well use to work as a manager for Caspers. They pay thier management well over normal fast food restraunts as due to they expect their managers to always go above and beyond. I also know Bob I worked with him as an asst manager when he was a store manager and he taught me alot about customer service so I know that customers are always right is his Motto and I have never seen him do anything but go out of his way to make sure the customer is happy. He was so good at it that they made him in charge of public relations where he has worked for years giving donations and working with many charities as well as working with the Ronald McDonald house. I am sure he was unable to please you since there was nothing that could be done about the system they use and nothing was going to make you happy. As far as the restroom if you would have called the office and reported that they would have contacted the supervisor and called him to go to that store to see what was going on IMMEDIATLY as that was not tolerarated 10 years ago so I am sure its not tolerated now. Caspers is so dedicated to sanitation that the crew must stop and wash their hands every 30 minutes when the crew uses the restrooms they must wash their hands in the bathroom for show (so a customer does not see an employee leave the restroom without washing their hands) however when they return they are not allowed to go past the wash area and return to thier station until they wash their hands for 60 seconds and then sanitize and yes a timer is used. I know that Caspers is dedicated to sanitation and customer service and will do whatever it takes to make sure they do their best to satisfy the customer however even though they do try to acheive 100% customer satisfaction not everyone is going to be satisfied since they cannot do some things like change their payment system or cook breakfast at lunchtime and vice versa however they will do what they can. The reason I don't work there anymore is due to I had two heart attacks and couldn't keep up with the demands and responsibilities of the job. However I worked side by side with Bob as well as Robby Adams (Son in Law and owner of some of the stores) and they are dedicated to their customers and employees. If I had the energy I would still be working for them.

Mary N

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CaspersMnger
Valrico, US
Jan 17, 2011 5:28 pm EST

Dear Sir,

I am a manager at a Caspers Company Mcdonalds and I just wanted to address a few things with you.

First off, being unable to split a bill into half card and half cash has nothing to do with intelligence. Our machines, which are official Mcdonald's operation systems, will not allow split payments on our end. There is nothing we can do to fix this. If you needed to pay separately you should have said so before ordering so that we could have prevented you the annoyance of taking time to order and driving through. Next time might I suggest you dividing your order into two separate orders to pay with cash and card.

Secondly, for the many, many years I've worked at Caspers and have known Bob, he has been nothing more than the polite sort. Every day he goes out of his way to pacify customer complaints. He sends out Be Our Guest Cards and sends out people to investigate claims of unfair treatment. I find it hard to believe that he would be so rude to you. But then again, anything can happen given the right circumstances.

I find it funny that when something happens to a person, that person's mind will build up the event and depict the person who slighted them as a villain far more than they should. It's human nature. Everyone is guilty of it.

People also assume that everyone who works at a fast food restaurant is an idiot. It's usually the first insult we hear. "Are you stupid?" I assure you not all of us are stupid. I hold a double Bachelors in Business and I can guarantee that I have more education than most who come through. I'm not the only one. We are not beneath you because we work at a fast food restaurant, just like you aren't beneath anyone else for holding a different position in the work force.

As for the rest room issue, I can see the problem in that and it should be looked into.

I think you need to ask yourself what you did to receive the response that you did. Did you approach the situation with a level head? Did you raise your voice when you weren't getting your way, or did you talk over the issue like an adult?

How would you like it if someone drove up to your window and became militant with you over something you had no control over such as split bill ability?

Think about that before you call someone stupid. What complaints do you get at your place of business that are out of your control?

- A Caspers Company Manager

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12:45 pm EDT
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i was with my wife this morning in mcdonald located at 898 s. bascom ave san jose ca 95128 store#843 i had bac egg ch bagel and decaf coffee and my wife small senior coffee unfortunitly i am poisoned by this sandiwicth by the way your employee was holding few pound cheese without glowse in there hand employee was female with a blue shirt this is terrible...

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12:23 pm EDT
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To who it may concern, On May 15, 2009, I went to your Follansbee location to inquire about a letter that I needed for a H.U.D review. I asked to speak with the manager named Twyla. When I told her that all I needed was a letter stating that I no longer work there. she said that the person in charge of the H.U.D program would have to submit a letter to...

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McDonald's coffee lids

I stopped in at the DRIVE through on my way to work and ordered coffee with my meal. When I received my coffee I put it down on the floor then reached to receive the rest of the meal. As I was going to drive off I picked up the coffee and the lid was off, I spilled some, I then put it back down on the floor and pushed the lid down and again tried to pick it up, the lid was not staying down. I then pulled the car over to a parking stall with the coffee in my hand as I have no holder and spilled the coffee on my hand and clothes. I went into the restaurant and the girl snapped the lid down and showed my how you can pick it up by the lid and it doesn't come off. If it had been done like that before it was handed to me in my car I wouldn't have had a problem. I now have coffee on my clothes and a burn't thumb and all she could say is " I am sorry have a nice day". Their customer service needs to change making sure lids are on and that they have a sleeve on their VERY hot coffee.

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helen32
Toronto, CA
Oct 14, 2014 8:12 am EDT

Same thing happened to me. I go to their drivethru every morning and today they did not lid my large coffee properly. Half of the cup spilled all over my car and the girl at the drivethru just starred at me. I handed her back the coffee and asked her to give me some napkins, instead she just pushed back the lid and gave me back the same cup! When I asked to speak to the manager, she did even do anything. The customer service is horrible and Im not letting this go, because my car is damage because of Mcdonald's employees not putting their coffee lids properly.

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Citizen in GA
US
Nov 10, 2010 3:28 pm EST
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Coffee cup plastic lids. The problem is that pieces of the plastic separate from lid and consumer unknowingly drink material.

kelz76
kelz76
Melbourne, AU
Sep 08, 2011 12:55 am EDT

First of all i have to say mcdonalds make the best coffee, and I want to keep comming back to drink your coffee, but a number of times i have gone to this McDonalds and others in the area and bought my morning coffee, when i take my first sip i nearly gag from the smell of perfume or aftershave on the lids, it happened as recent as this morning, I asked her to change the lid, she did, but that one also smelt the same, she was quite rude about it to! Maybe you need to tell your workers not to put perfume anywhere near there hand area.. kind regards!

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Chad F
Sammamish, US
Mar 16, 2012 11:42 am EDT

I spilled a large coffee all over my car. Luckily I was still in the parking lot so I could run inside and get napkins. Cleaning the leather seats was no problem, but it got all over the carpet in-between the seat and center console and under the seat. They gave me a free new coffee, but seriously, the lids pop off with the slightest touch! I hope my car doesn't smell like nasty coffee now, but I am pretty sure it does. Very dissatisfied. Also I got it all over my pants and sweatshirt.

kelz76
kelz76
Melbourne, AU
Sep 08, 2011 1:15 am EDT

I also have spoken to one of the managers previously regarding this matter before I have made a complaint on here, obviously it wasn't addressed to his staff..

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Paula Neill
Richmond Hill, CA
Jul 22, 2011 9:39 pm EDT

I've had it with McDonald's coffee cup lids! I was once told by an employee that they were redesigning the lid so it doesn't leak out from under the lid. This has yet to be implemented. It spills on me and has ruined blouses of mine. I changed to McDonalds coffee because I felt it was better than Tim Hortons but am now boycotting McDonald until they fix their darn lids. How hard can this be, millions of companies have successfully designed coffee cup lids...why not McDonalds?

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Melanie
Dieppe, CA
May 19, 2011 12:32 pm EDT

I order about 3 coffees a day and everytime i go to take a drink, the coffee leaks from under the lid. I got coffee stains on my shirts, dresses and sticky cup holders in my car due to this. Please change the lids.

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m8french
Penticton, CA
Nov 18, 2009 9:39 am EST

Yes, they are terrible I have ruined 4 shirts and have to clean my truck at least 1/2 doz times, they should change back or fix it. Matt, Penticton B.C

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nicholas248
nfvcnwei, AU
Aug 15, 2009 6:43 am EDT

u probably knocked the lid off! its suprising you have a job if u cant figure out how to put a coffee lid on!

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McDonald's terrible I hate them, they don't allow freedom

Ok i was in mcdonalds, and i had to use the restroom really bad. so i placed my order, which i didn't receive at all. i had to take a number 2, and i pulled down my pants and ### on the floor and the manager proceeded to get mad and alert security.

what was the problem?i felt as if i could not rush to the bathroom, plus the fact, that i make 80 thousand dollars a year meant nothing to them i make more money than all of the employees combine, so he needed to back up off me. my taxes help keep this company a float

after i was detained i decided to speak to this manager and proceeded to yell at him and tell him i demand to get better service next time and a free meal.

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jjjjj1111
Monroeville, US
Sep 02, 2010 12:17 pm EDT

You are a lowlife and I think you are lying about how much money you make. If you really made $80k a year, you would have more class and respect for other people's property. Since you supposedly make so much money, how about you invite the McDonald's manager over to your house and let him [censor] on your floor and see how you like it! You are a disgusting human being. You probably make so little you live in [censor] and are used to it.

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ajmike
Warriors Mark, US
Jul 29, 2010 2:25 pm EDT
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hahahahahahahahhaha

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Dimitrius19
60 Tamarac Drive, US
Jun 30, 2010 12:38 am EDT

What I find odd is that this post has generated more reaction than any serious problems other people posted. I agree with some of the comments, but why can SOME of us not take the time to respond to others problems that are serious yet post in response to some thirteen year old who obviously needs attention.

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rodney2008
Peterborough, CA
Apr 13, 2010 10:54 am EDT
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ha ha ha I agree thanks

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rodney2008
Peterborough, CA
Apr 13, 2010 10:31 am EDT
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whos ### me or the one who did this?

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rodney2008
Peterborough, CA
Apr 13, 2010 9:49 am EDT
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lmao sounds like a jack ### to me and if I was manager there ud be banned for hells life

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HooHah
Pittsburgh, US
Sep 17, 2009 5:29 pm EDT

$80, 000 a year? Like to come wash my Lambo, [censored]bag?

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smarterthanthatone
US
Jul 11, 2009 7:04 pm EDT

ur a [censored], [censored]!

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copernicus2009
US
May 28, 2009 4:03 am EDT

Thank you. This was possibly the funniest thread I've read so far (aside from the neurotic RN who likes to harass Walmart employees).
:D

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Billydude15
Atlanta, US
May 08, 2009 5:33 pm EDT

I love fake threads too, kim if you don't than don't insult the person atleast they make us laugh.

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I went to the Silver Hill Road Mcdonalds in Suitland yesterday evening to purchase dinner. The service was very poor. There when two cashier at their cashier that had people in line waiting for them to take there order. Instead of them taken the orders, they both were talking to each other, joking and playing around. There was a manager there as well that...

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McDonald's big mac meal large

We drove 13km to treat our 4 children & ourselves dinner we went through the drive through & recived oyr meals drove 20 metres to sit & eat meals in car park & the big Mac Meal was cold & every time you go inside to complain about the meals that you have recived they just replace it with another cold meal.
From Anthony Smith contact details: [protected]@bigpond.com

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I have Went to this Location A number of times, and every other time I go they Phuck up my order No matter How Clearly I tell them what it is I want They still manage to Screw it up, The Last time I went there Was Sunday April 19th at 4:47pm I orderd 2 Chrispy Chicken Burgers an Extra Large Fries 1 Quaorter pounder with Chese and Tamato only 2...

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I must question why was my manager Jessica (4/21/09) throwing things around like a container holding cheese on the floor instead of placing it into the sink. I must question when I see my manager ignore her employees when she is asked a question. Why is this unprofessional person a manger again? If a person is not happy with their job why make everyone else...

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McDonald's not receiving food

I took my niece and nephew to the city 15/4/09 and we wanted breakfast, so we went to the crown casino, my nephew ordered an double bacon muffin with no bbq sause, and a coke, my niece ordered egg and bacon muffin with no cheese, and a hash brown, and I ordered a mcvalue meal which encudes a egg and bacon muffin a hash brown and a latte, when we received our meals, my nephew did not get bacon in his muffin plus it had the bbq sauce, my niece got cheese in hers and I just received the latte with no food, I tried to explain to the lady that the mcvalue meal comes in a meal pack not just coffee (latte), she didn't understand and didn't know what I was taking about, she said that the $5.95 I paid was just for coffee, I was trying to make her understand that the mcvalue meal comes with food, she said it was just pictures on the wall, and told me that the meal dosen't come with food and refused to give my meal, I don't think that I would be the only person who will order that meal, don't know how her job will last.
Plus it took another 10 minutes to recieve the correct food for my niece and nephew.
she wouldn't give me my money back for the macvalue meal, and she said if I wanted food I would have to pay extra. I left Macdonalds very angry It wasn't a good start to the day.
Lucy Ascenzo

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McDonald's stopped serving breakfast at 10:30

I took a five year old who child services temporary gave me to take care of to Mcdonalds to get breakfast. He was really excited about the breakfast. It was ten forty five, and I was told that they only served breakfast until 10:30. The five year old was very disappointed and started to cry. Mcdonalds used to serve breakfast until 11:00. They said that they stopped serving breakfast at 10:30 now. I admit this really upset me so I yelled out "horse ###". A customer behind me made a sarcastic comment. "Nice Parent" This was after I apologized to Jullian for swearing in front of him. Can someone give this kid a free happy meal.

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Update by Billydude15
Apr 25, 2009 1:39 pm EDT

thank you ncjasminegem, but he right now only eats ketchup. Actually he sucks it out of a straw. Whenever we go to Mcdonalds he orders 20 packages of ketchup. I like letting this kid dress himself and make his own image.

Update by Billydude15
Apr 19, 2009 8:34 pm EDT

But they don't have a Sausage Mcmuffin which is what Jullian was craving.

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chevypride98
sand point, US
Jan 20, 2011 12:57 am EST

lol, why would u post a movie scene as a complaint ? funny though :P

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kobuu
Leominster, US
Jan 04, 2010 2:41 pm EST

at ro8...actually, what's disappointing is the fact that you didn't read the other comments. this is the plot line of a scene in "Big Daddy"...a MOVIE. omfg...get a grip. to billydude14 or 13..don't care...KUDOS! love it.

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ro8
Centralia, US
Nov 13, 2009 2:32 pm EST

honestly..its sad that you wrote this in the first place..if the child cried thats a sign of a to spoiled child..u could at least explain that its lunch and there is nothing you can do about the timing..or suggest to them that we can always have breakfast at home..u know..the old fashion way..or if u REALLy want to go out..suggest another place..these blogs are disappointing

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Trevor is now a proud father a baby boy
Markham, CA
May 28, 2009 12:34 am EDT
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No thanks he wrote another letter from Big Daddy. Something about peeing outiside because the restaurant would not let them use the washrooms unless they bought something.

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Trevor is now a proud father a baby boy
Markham, CA
May 28, 2009 12:31 am EDT
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No, mrsquigles, complaint's letters are all bragging about how much money she makes and how better she is than everyone else. She brags that she makes more money than every living person in North America combined, and is racist. Billydude just makes troll letters for the fun of it. Big difference.

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mrsquigles
North Platte, US
May 06, 2009 5:39 pm EDT
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That's it, I'm convinced. Billydude13 = complain265.

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ashleycates
Stewiacke, CA
May 06, 2009 5:36 pm EDT

didn't you say in a comment you made that you were 13 ?

little young to be a parent, don't ya think ?

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ncjasminegem
Conover, US
Apr 24, 2009 8:57 pm EDT

Wow...it's been a long time since you've had breakfast at McD's, huh? They've stopped serving breakfast at 10:30 for YEARS now!

I understand the fascination with the Egg McMuffin -- my family loves them -- which is why I make them at home now. Perhaps you can make Jullian one at home as a surprise. Five year olds are easily amused by things like that.

As far as a Happy Meal, I really don't think it is McDonald's responsibility to give Jullian one. I think YOU should get him one for the language you used in front of him!

I'm not judging your parental skills, but just know that if a young child wants a certain thing to eat that they can't get, you have a potential "temper fit" arising. Don't make a situation worse by throwing out explatives and attitude yourself ! Kids pick up on your anger and next thing you know, you have an inconsolable child on your hands.

Good Luck to you and Jullian. I hope your next McD's visit is a pleasant one!

binder
binder
US
Apr 19, 2009 6:41 pm EDT

For furture reference, if you're looking for an unhealthy, crappy breakfast via drive thru, Jack in Box serves it 24/7.

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McDonald's glue found in happy meal

I went through the drive in in mcdonalds to get two mcnugget happy meals for my children, at the bottom of the box was a hardened piece of glue which could of been mistaken for a chip as it is white. Never will I get them a happy meal or any thing else from mcdonalds again.

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Update by dareena quinn
Apr 20, 2009 1:51 pm EDT

Twitter where did i say that i feed my children regularly macdondalds, and are you a dietician or just a twit who thinks he/she is a know it all?

Update by dareena quinn
Apr 18, 2009 7:04 am EDT

TWITTER YOU ARE AS BAD AS MICKYD YOU ARE ALSO SPECULATING ON HOW I RAISE MY CHILDREN. YOU DONT KNOW ME OR MY KIDS.

Update by dareena quinn
Apr 18, 2009 7:02 am EDT

I AM NOT DOING ANY SUCH THING, IM JUST DISGUSTED AT THE CUSTOMER CARE FROM MACDONALDS.

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niblets1980
Wolcott, US
Mar 11, 2011 12:00 am EST

Who cares if it was glue? Pat attention to what your kid is eatting. Also, there is nothing wrong with an occasional Happy Meal. When your kid hits 18 he's going to go on a Happy Meal binge because mommy never let him have one, then his weak, soy filled body is going to give out from not being used to digesting it. Either that of he's going to grow up to be a stuffy, old fun ruiner like his mommy. Screw this, I'm gonna go get me some fries.

pugface
pugface
Clyde, US
Oct 11, 2009 1:42 pm EDT

What up the the damn toys? cheap dumb toys from china! what ever happen to the cool toys like hot wheels? i went to mcdonalds last week with my son and bought him a chicken nugget happy meal with an extra large fry, inside the happy meal was a stupid plastic mexican with a sombrero that pops off. now if it would turn in to a top then it would be kinda cool. but noooo it has no purpose and my poor son had a confused look on his face. lip started to tremble and then threw a fit for 5 hours! 5 HOURS! I suggest who ever is deciding on what the toys are should be fired.. and another thing... mcdonalds is an AMERICAN restaurant, our native tongue is ENGLISH! print ENGLISH on the bags and directions!

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Trevor is now a proud father a baby boy
Markham, CA
Apr 18, 2009 12:39 pm EDT
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twitter, what is wrong with feeding her child Mcdonalds. I am sure that your parents took you to Mcdonalds from time to time becauase they were too tired to cook, or because you wanted a treat.

Darenna Quinn, Jason Tillo is a troll and just posting that to get you worked up.

Mickeyd I very doubt that you are a manager at Mcdonalds. (perhaps you are) or perhaps you just read this letter and posted that. If you were my guess is that you would write about every complint about Mcdonalds.

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mickeyd
Apr 17, 2009 5:14 pm EDT

As a manager of a quite successful McDonalds, let me say first I am very sorry for your experience with us. We take our customers' complaints very seriously.

In this case, what you thought was a white glue chip is actually an dried, unprepared McNugget. During the preparation process, we soak the freeze-dried nuggets in water overnight which softens them up and then we fry them in oil for serving. Unfortunately one of these unprepared nuggets must have fallen into your box during the packaging of your order.

Please don't worry as even if you had eaten the chip, it would not have caused any health issues as it is not poison. But, your teeth would have gotten quite a workout!

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McDonald's manager takes young girls number from computer system

I have an issue where it has come to my attention that my daughter as well as other girls (ages range from 15 to 20). Have several sexual assault claims plus evidence proving that a married McDonalds staff member takes the number of these girls off the management to staff contact list (Staff computer), and then uses their numbers of coarse to contact them outside of work, even in my daughters case... Asking about her personal relationship with her boyfriend, suggesting she had gone around work saying her and her boyfriend had broken up.
As you can imagine, my daughter now feels quite weary of returning to work.

Why does Mcdonalds not require their Management staff to hold a Blue-Card (Australia's way of not putting pedophiles in positions that have children, such as child-care, after school care, youth support groups).

I ask those of you who have dealt with something similiar or know someone who has to simply suggest what they believe the "right" coarse of action in a situation like this.

I find myself driving through when I eat at McD's and have to fight that inner devil that keeps suggesting I pin him against a wall everytime I see him.

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Update by Mr. LeaveHerAlone! ;)
Apr 17, 2009 1:18 am EDT

If Mcdonalds hires children because of cheaper pay rates, Shouldn't McDonalds find it important their "young" staff FEEL SAFE AND THAT THEY ACTUALLY ARE SAFE.

Worse Is - McDonalds won't comment on why staff are still getting away with Sexual Abuse at work.

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a_fair_go
Noosaville, AU
Apr 13, 2010 12:26 am EDT

I was one of these girls! I know exactly the manager you are talking about. When I first began working at Nambour McDonalds I began to receive messages on my personal mobile from this manager. He began simply asking me how I was enjoying working. As this man was my boss, and not knowing whether it was common practice for managers to contact new staff to see how things were going I replied. However shortly after, his messages became more personal asking about my "love life" etc. At this point I ceased replying.

Although at the time, I did not do anything about it, I feel now that I should have notified someone. People like this should not be allowed to work in a place with access to people’s personal records, let alone young girls.

Nambour McDonald’s, seems however, to have little concerns with sexual assault matters such as this. On one occasion I was working on drive-thru in the morning and a man came through with his genitals fully exposed. When I notified the managers they told me to forget about it, and that this man does it all the time. Surely a matter such as indecent exposure to young girls is something of a concern, and should be dealt with in order to prevent it from happening again, or more serious matters progressing.

Nambour McDonald's should seriously review both their managers intentions and staff policies, and wake up to the dangers they are putting their staff through.

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About McDonald's

Screenshot McDonald's
McDonald's is a global fast-food chain that is known for its iconic golden arches and its delicious burgers, fries, and shakes. The company was founded in 1940 by Richard and Maurice McDonald in San Bernardino, California, and has since grown to become one of the largest and most recognizable brands in the world.

With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.

McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.

In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.

McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.

Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

Overview of McDonald's complaint handling

McDonald's reviews first appeared on Complaints Board on Oct 18, 2006. The latest review Customer Service 800 244 6227 was posted on Aug 13, 2024. The latest complaint General Management was resolved on Feb 27, 2023. McDonald's has an average consumer rating of 2 stars from 2917 reviews. McDonald's has resolved 401 complaints.
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    +63 28 635 490
    +63 28 635 490
    Click up if you have successfully reached McDonald's by calling +63 28 635 490 phone number 2 2 users reported that they have successfully reached McDonald's by calling +63 28 635 490 phone number Click down if you have unsuccessfully reached McDonald's by calling +63 28 635 490 phone number 15 15 users reported that they have UNsuccessfully reached McDonald's by calling +63 28 635 490 phone number
    Philippines
    +27 860 000 040
    +27 860 000 040
    Click up if you have successfully reached McDonald's by calling +27 860 000 040 phone number 4 4 users reported that they have successfully reached McDonald's by calling +27 860 000 040 phone number Click down if you have unsuccessfully reached McDonald's by calling +27 860 000 040 phone number 40 40 users reported that they have UNsuccessfully reached McDonald's by calling +27 860 000 040 phone number
    South Africa
    +66 26 964 900
    +66 26 964 900
    Click up if you have successfully reached McDonald's by calling +66 26 964 900 phone number 2 2 users reported that they have successfully reached McDonald's by calling +66 26 964 900 phone number Click down if you have unsuccessfully reached McDonald's by calling +66 26 964 900 phone number 4 4 users reported that they have UNsuccessfully reached McDonald's by calling +66 26 964 900 phone number
    Thailand
    +1 (312) 291-9224
    +1 (312) 291-9224
    Click up if you have successfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number
    United States
    8800 707 4499
    8800 707 4499
    Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number
    32%
    Confidence score
    Russia
    More phone numbers
  3. McDonald's emails
  4. McDonald's address
    110 N Carpenter St., Chicago, Illinois, 60607, United States
  5. McDonald's social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2024
McDonald's Category
McDonald's is ranked 1 among 60 companies in the Fast Food Chains category

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