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1.6 2904 Reviews

McDonald's Complaints Summary

401 Resolved
2459 Unresolved
Our verdict: With McDonald's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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McDonald's reviews & complaints 2904

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1:45 pm EDT
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McDonald's restrooms closed & v. p. belittling people

I have had two major problems with caspers mcdonalds, 1st one being about two weeks ago when I went to the mcdonalds on bush blvd in tampa fla, I went to use the rest rooms and was told by the manger that they were closed, how can a major restaurant close its restrooms and stay open this would seem to be a volation of health and saffty as you can not go to the bathroom or wash your hands, I was not offered antoher solution and left to go elsewhere. Today may 19, 2009 I went to another caspers mcdonalds in valrico fla, I went through drive through and ordered when I got to the window I told them I have to pay half cash and half on my debit card as I only had so much money in my acct, they said they couldent do that so I ask for a manger as was told by him it couldent be done, this is a major restaurant I would have thought that a manager would be smart enough, to split the order in two and take two payments but no I was turned away with out my food or mcdonalds gettting any of my money, I called caspers and tryed to get someone to return my calls after 3 or 4 calls I told them I need to speak with some one as I was very dispointed in the way caspers runs its restanurants and handles its health and saffty and how it people treat there customers, I was put on the phone with the vice pres. Bob conigliaro"spelling might be wrong" his title is frendly marketing manager his remark to me was "what do you want me to do makr your car payment for you"... I cant believe the the vice president of caspers would say such a thing! He did offer me two lunch vouchers and I said at this point I dont want them and he said we are done with you and hung up! So I called caspers headquarters back up and told the person answering the phone ithink her name was carla and told her I dident think the smart # coment that her. V. P. Of caspers made to me was right! She said you dont have to talk to me like that, I didnt say any thing wrong, I dident cuss her all I was saying was that her v. P. Bob conigliaro had made smart # remarks to me, I was put on hold and told if I called back to make complaints I would have a reverse trace put on my phone and I would be arrested for harrasement... Can you beleave that mcdonalds v. P would say these kind of things, I think they can keep there two meals that they were going to give me for my problems at there restaurants, if you had also had problems with caspers mcdonalds please let others know like I am doing as they make millions of dollers off of people like you and me, thank you eric

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neill finkel
, US
Nov 06, 2015 7:01 pm EST

thats ok, I won an r. v. on a raffle from the ronald mcdonald house in pensacola. after paying all the taxes on the 35, 000. I gave the tampa bay ronald mcdonald's house, a 35, 000 dollar r.v., and they didn't want to fool with marketing it, so the sold it for 2000.00, basicaly had it towed off! you couldn't put tires on it for that! the tires were new! I wonder if the owner of the mcdonald there in tamps, was the one that bought? hmmmmmm

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ziesha ibrahim
Tampa, US
Mar 21, 2015 5:58 pm EDT
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the caspers mcdonalds on n. florida ave tampa is the worste mcdonalds i have come accross, my family & i ordered chicken nuggets before & found hair in the chicken but we have also dealt with plent of harrassment from staff here at the mcdonalds as well as seen other customers being treated badly & harrassed by the staff & managers here but yet they let people that are on drugs come in here & be loud & ask everyone in here for money but the customers that do nothing wrong & are quite get treated bad. i just walked in mcdonalds again this evening to get a drink & get on laptop to talk to my mother & father back home on ther side of the country & one the staff members came up to me & informed me customers only alowed a half hour in here. i told her i just got here & she proseeded to let me know only customers that make purchases can come in here & that i not made a purchase that i supposedly braught in a outside cup to fill so i would have to leave when i had purchased the drink

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shadajah hoston
Saint Petersburg, US
Jan 19, 2013 10:59 am EST

Hello, I am a customer that loves to eat at McDonald's 3 times a day and 7 days a week, But i had a problem today with a white male that only sits in McDonald's just to use the Wifi. Everyday he sits at the table next to the women's restroom and doesn't buy anything that we as me and my boyfriend know of. But on this particular day my boyfriend and i were buying our normal 3 breakfast sandwiches, We happen to sit where this white male normally sits at when he's there. But when he got there he complain about us sitting in his spot when we were there first. As we were just about ready to leave he chased us out the restaurant and started yelling at us and using fowl language and told us that he would get the manger to trespass us if we didn't give up his seat. He also told us that the manger of McDonald's trespass us from there already but no one not even the manger told us that at all. But as we were leaving he told us that he would have to carve his name at this particular table. And i told him that would be vandalism. And also he threaten to call the police on us. And when i complain to the manger named mike there he said " this guy told us the complete opposite, and there's nothing we can do" McDonald's is my favorite restaurant and i don't want to get trespass for any reason at all, I rather eat there and buy there then any other restaurants. The address to this particular restaurant is Tyrone Blvd and 22nd Avenue North Saint Peters burg Florida. Thank you for taking the time to read my complaint and God bless to all and have a nice day.

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Ed McCloskey
Scaly Mtn., US
Jul 25, 2012 3:26 pm EDT
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My son-in- law was without notice let go by Casper's. This was several weeks ago and his final check is being withheld without explanation. I'm told there was no severance offered. After living in Tampa for 32 years, this is not the reputation I recall.
Who in their HR Department should my daughter and Son-in-Law contact to resolve this matter?
Thanks for your prompt response.
Ed McCloskey
PO Box 274
Scaly Mtn., NC 28775
[protected]
Re: Virgil Brownlee

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Denise Newcomb
Brandon, US
Jun 16, 2012 5:05 pm EDT
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I went to the McDonald's in Brandon on Hwy 60 (502 W. Brandon Blvd.) and ordered two 20 piece chicken mcnuggets, when I got home I only had half the order. By that time I had already changed my clothes and was getting ready to sit down to eat. I called the manager and told him I was very pissed and I did not want to waste my gas that day to go back to get the other half of the order. He said come back and I will make worth it. I went back through the drive thru, but some young boy tried to give me the other half and I told him no that the manager was going to take care of it. Well, I guess someone else took care of it so I drove all the was back just to get the other half of the order when I could have done that on another day. I WAS REALLY PISSED! Gas is expensive! I do not have time and money to go back and forth for there mistakes. Also while I was waiting in the drive thru someone in front of me was giving there food back also. I think someone needs to have a meeting with them! I live in Brandon, Florida and my phone number is [protected]. and my email is ndenise54@gmail.com. Thank you

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Kerry_Dunn
Tampa, US
Mar 16, 2012 8:57 pm EDT

Just had the worse service possible at the McDonalds in Tampa at Bearss and Florida. Got to the window to pay for 2 McDoubles, 2 medium fries, got waited on super fast taking the order and money when I reached the 2nds window at 11:15 PM. Then the problem started, it took 15 minutes to get the order and when we did, even though we ordered fresh fries, they were stone cold, not warm, not even close, cold. I could have understood if they were packed, they weren't. They had me pull up for the two cars behind mine. By the temperature of the bag, I knew someone fixed it and someone else forgot to bring it out. No receipt either at the time I paid or in the bag. Someone needs to go straighten those people out, they are super disorganized on this shift.

Kerry Dunn

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Hallena_Hinkle
Valrico, US
May 02, 2011 1:57 am EDT

Sorry. I have no idea who typed that.

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Hallena_Hinkle
Valrico, US
May 02, 2011 1:56 am EDT

You're an idiot. If you didn't notice that your money was being taken out, you don't deserve the cash. Might I suggest you be more aware next time?

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Mary Nof
Odessa, US
Feb 08, 2011 2:29 am EST

I as well use to work as a manager for Caspers. They pay thier management well over normal fast food restraunts as due to they expect their managers to always go above and beyond. I also know Bob I worked with him as an asst manager when he was a store manager and he taught me alot about customer service so I know that customers are always right is his Motto and I have never seen him do anything but go out of his way to make sure the customer is happy. He was so good at it that they made him in charge of public relations where he has worked for years giving donations and working with many charities as well as working with the Ronald McDonald house. I am sure he was unable to please you since there was nothing that could be done about the system they use and nothing was going to make you happy. As far as the restroom if you would have called the office and reported that they would have contacted the supervisor and called him to go to that store to see what was going on IMMEDIATLY as that was not tolerarated 10 years ago so I am sure its not tolerated now. Caspers is so dedicated to sanitation that the crew must stop and wash their hands every 30 minutes when the crew uses the restrooms they must wash their hands in the bathroom for show (so a customer does not see an employee leave the restroom without washing their hands) however when they return they are not allowed to go past the wash area and return to thier station until they wash their hands for 60 seconds and then sanitize and yes a timer is used. I know that Caspers is dedicated to sanitation and customer service and will do whatever it takes to make sure they do their best to satisfy the customer however even though they do try to acheive 100% customer satisfaction not everyone is going to be satisfied since they cannot do some things like change their payment system or cook breakfast at lunchtime and vice versa however they will do what they can. The reason I don't work there anymore is due to I had two heart attacks and couldn't keep up with the demands and responsibilities of the job. However I worked side by side with Bob as well as Robby Adams (Son in Law and owner of some of the stores) and they are dedicated to their customers and employees. If I had the energy I would still be working for them.

Mary N

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CaspersMnger
Valrico, US
Jan 17, 2011 5:28 pm EST

Dear Sir,

I am a manager at a Caspers Company Mcdonalds and I just wanted to address a few things with you.

First off, being unable to split a bill into half card and half cash has nothing to do with intelligence. Our machines, which are official Mcdonald's operation systems, will not allow split payments on our end. There is nothing we can do to fix this. If you needed to pay separately you should have said so before ordering so that we could have prevented you the annoyance of taking time to order and driving through. Next time might I suggest you dividing your order into two separate orders to pay with cash and card.

Secondly, for the many, many years I've worked at Caspers and have known Bob, he has been nothing more than the polite sort. Every day he goes out of his way to pacify customer complaints. He sends out Be Our Guest Cards and sends out people to investigate claims of unfair treatment. I find it hard to believe that he would be so rude to you. But then again, anything can happen given the right circumstances.

I find it funny that when something happens to a person, that person's mind will build up the event and depict the person who slighted them as a villain far more than they should. It's human nature. Everyone is guilty of it.

People also assume that everyone who works at a fast food restaurant is an idiot. It's usually the first insult we hear. "Are you stupid?" I assure you not all of us are stupid. I hold a double Bachelors in Business and I can guarantee that I have more education than most who come through. I'm not the only one. We are not beneath you because we work at a fast food restaurant, just like you aren't beneath anyone else for holding a different position in the work force.

As for the rest room issue, I can see the problem in that and it should be looked into.

I think you need to ask yourself what you did to receive the response that you did. Did you approach the situation with a level head? Did you raise your voice when you weren't getting your way, or did you talk over the issue like an adult?

How would you like it if someone drove up to your window and became militant with you over something you had no control over such as split bill ability?

Think about that before you call someone stupid. What complaints do you get at your place of business that are out of your control?

- A Caspers Company Manager

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12:45 pm EDT
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McDonald's food poisioning

i was with my wife this morning in mcdonald located at 898 s. bascom ave san jose ca 95128 store#843 i had bac egg ch bagel and decaf coffee and my wife small senior coffee unfortunitly i am poisoned by this sandiwicth by the way your employee was holding few pound cheese without glowse in there hand employee was female with a blue shirt this is terrible experience for me and my wife to had breakfast today 05-19-2008 at 07:37 am my next step will send email to news and media

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binder
, US
May 20, 2009 4:00 am EDT

(Convulsing in agony from food poisoning:)
"Must...post...experience...on...the internet...!"

Did anyone actually go to the hospital or get checked out by a doctor?

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worried bout mcdonalds
Los Angeles, US
May 19, 2009 1:37 pm EDT

My sister in law took my disabled nephew to mcdonalds in louisville kentucky keep in mind hes on multiple seizure meds among other meds to keep him from bleeding out or going into a seizure and resp. distress they ordered the egg n cheese biscut when they got home russell (my nephew ) took a few bites out of his sandwich and bit into a hard object when they opened his sandwich to their amazement it was a pill of some sort they immediately called mcdonalds to notify the manager and they were told they probably put the pill in his food to get their money back so they contacted the police to turn in the pill and they took it saying they would do tests to find out what it was even the local police and health dept took it with a grain of salt thank god russell wasnt hurt but still things like this need publication

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12:23 pm EDT
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McDonald's managment

To who it may concern,
On May 15, 2009, I went to your Follansbee location to inquire about a letter that I needed for a H.U.D review. I asked to speak with the manager named Twyla. When I told her that all I needed was a letter stating that I no longer work there. she said that the person in charge of the H.U.D program would have to submit a letter to her. When I told her that I needed the letter by next week, she started to belittle me, not only in front of the staff but also in front of other customers. Then I asked to speak with the owner, she said that that she was the manager and that I left the job without notice. Which in fact the owner Karen and I spoke the day we both decided that it was for the best for myself to leave because of health reasons. Then Twyla started ranting and raving something I could not understand by the cooking station. Finally, Karen came up and I explained what I needed and went to the back office to write me up what I needed and the whole time Twyla is fuming and still telling Karen that I had no right to go over her head, that she was in charge and I needed to go through her. All the while, as I was standing up by the counter, I saw other customers rolling their eyes and the tirad.
Not only was this embarassing to me and the other customers, but the tone she used with me, in front of the other customers was needless to say humilating to me.
So as of today, I and my family will never go o the Follansbee West Virginia McDonalds ever again, which is sad because I love McDonalds food, but with managment like that, I will never have the trust that I once had.
Thank you for letting me write you, and hope to hear from you.

Lisa Chuma
321 BRowning alley
Follansbee W.V. 26037
[protected]

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3:03 pm EDT
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McDonald's coffee lids

I stopped in at the DRIVE through on my way to work and ordered coffee with my meal. When I received my coffee I put it down on the floor then reached to receive the rest of the meal. As I was going to drive off I picked up the coffee and the lid was off, I spilled some, I then put it back down on the floor and pushed the lid down and again tried to pick it up, the lid was not staying down. I then pulled the car over to a parking stall with the coffee in my hand as I have no holder and spilled the coffee on my hand and clothes. I went into the restaurant and the girl snapped the lid down and showed my how you can pick it up by the lid and it doesn't come off. If it had been done like that before it was handed to me in my car I wouldn't have had a problem. I now have coffee on my clothes and a burn't thumb and all she could say is " I am sorry have a nice day". Their customer service needs to change making sure lids are on and that they have a sleeve on their VERY hot coffee.

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helen32
Toronto, CA
Oct 14, 2014 8:12 am EDT

Same thing happened to me. I go to their drivethru every morning and today they did not lid my large coffee properly. Half of the cup spilled all over my car and the girl at the drivethru just starred at me. I handed her back the coffee and asked her to give me some napkins, instead she just pushed back the lid and gave me back the same cup! When I asked to speak to the manager, she did even do anything. The customer service is horrible and Im not letting this go, because my car is damage because of Mcdonald's employees not putting their coffee lids properly.

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Citizen in GA
, US
Nov 10, 2010 3:28 pm EST
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Coffee cup plastic lids. The problem is that pieces of the plastic separate from lid and consumer unknowingly drink material.

kelz76
kelz76
Melbourne, AU
Sep 08, 2011 12:55 am EDT

First of all i have to say mcdonalds make the best coffee, and I want to keep comming back to drink your coffee, but a number of times i have gone to this McDonalds and others in the area and bought my morning coffee, when i take my first sip i nearly gag from the smell of perfume or aftershave on the lids, it happened as recent as this morning, I asked her to change the lid, she did, but that one also smelt the same, she was quite rude about it to! Maybe you need to tell your workers not to put perfume anywhere near there hand area.. kind regards!

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Chad F
Sammamish, US
Mar 16, 2012 11:42 am EDT

I spilled a large coffee all over my car. Luckily I was still in the parking lot so I could run inside and get napkins. Cleaning the leather seats was no problem, but it got all over the carpet in-between the seat and center console and under the seat. They gave me a free new coffee, but seriously, the lids pop off with the slightest touch! I hope my car doesn't smell like nasty coffee now, but I am pretty sure it does. Very dissatisfied. Also I got it all over my pants and sweatshirt.

kelz76
kelz76
Melbourne, AU
Sep 08, 2011 1:15 am EDT

I also have spoken to one of the managers previously regarding this matter before I have made a complaint on here, obviously it wasn't addressed to his staff..

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Paula Neill
Richmond Hill, CA
Jul 22, 2011 9:39 pm EDT

I've had it with McDonald's coffee cup lids! I was once told by an employee that they were redesigning the lid so it doesn't leak out from under the lid. This has yet to be implemented. It spills on me and has ruined blouses of mine. I changed to McDonalds coffee because I felt it was better than Tim Hortons but am now boycotting McDonald until they fix their darn lids. How hard can this be, millions of companies have successfully designed coffee cup lids...why not McDonalds?

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Melanie
Dieppe, CA
May 19, 2011 12:32 pm EDT

I order about 3 coffees a day and everytime i go to take a drink, the coffee leaks from under the lid. I got coffee stains on my shirts, dresses and sticky cup holders in my car due to this. Please change the lids.

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m8french
Penticton, CA
Nov 18, 2009 9:39 am EST

Yes, they are terrible I have ruined 4 shirts and have to clean my truck at least 1/2 doz times, they should change back or fix it. Matt, Penticton B.C

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nicholas248
nfvcnwei, AU
Aug 15, 2009 6:43 am EDT

u probably knocked the lid off! its suprising you have a job if u cant figure out how to put a coffee lid on!

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2:59 pm EDT
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McDonald's terrible I hate them, they don't allow freedom

Ok i was in mcdonalds, and i had to use the restroom really bad. so i placed my order, which i didn't receive at all. i had to take a number 2, and i pulled down my pants and ### on the floor and the manager proceeded to get mad and alert security.

what was the problem?i felt as if i could not rush to the bathroom, plus the fact, that i make 80 thousand dollars a year meant nothing to them i make more money than all of the employees combine, so he needed to back up off me. my taxes help keep this company a float

after i was detained i decided to speak to this manager and proceeded to yell at him and tell him i demand to get better service next time and a free meal.

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jjjjj1111
Monroeville, US
Sep 02, 2010 12:17 pm EDT

You are a lowlife and I think you are lying about how much money you make. If you really made $80k a year, you would have more class and respect for other people's property. Since you supposedly make so much money, how about you invite the McDonald's manager over to your house and let him [censor] on your floor and see how you like it! You are a disgusting human being. You probably make so little you live in [censor] and are used to it.

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ajmike
Warriors Mark, US
Jul 29, 2010 2:25 pm EDT
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hahahahahahahahhaha

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Dimitrius19
60 Tamarac Drive, US
Jun 30, 2010 12:38 am EDT

What I find odd is that this post has generated more reaction than any serious problems other people posted. I agree with some of the comments, but why can SOME of us not take the time to respond to others problems that are serious yet post in response to some thirteen year old who obviously needs attention.

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rodney2008
Peterborough, CA
Apr 13, 2010 10:54 am EDT
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ha ha ha I agree thanks

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rodney2008
Peterborough, CA
Apr 13, 2010 10:31 am EDT
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whos ### me or the one who did this?

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rodney2008
Peterborough, CA
Apr 13, 2010 9:49 am EDT
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lmao sounds like a jack ### to me and if I was manager there ud be banned for hells life

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HooHah
Pittsburgh, US
Sep 17, 2009 5:29 pm EDT

$80, 000 a year? Like to come wash my Lambo, [censored]bag?

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smarterthanthatone
, US
Jul 11, 2009 7:04 pm EDT

ur a [censored], [censored]!

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copernicus2009
, US
May 28, 2009 4:03 am EDT

Thank you. This was possibly the funniest thread I've read so far (aside from the neurotic RN who likes to harass Walmart employees).
:D

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Billydude15
Atlanta, US
May 08, 2009 5:33 pm EDT

I love fake threads too, kim if you don't than don't insult the person atleast they make us laugh.

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3:48 pm EDT
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McDonald's poor service

I went to the Silver Hill Road Mcdonalds in Suitland yesterday evening to purchase dinner. The service was very poor. There when two cashier at their cashier that had people in line waiting for them to take there order. Instead of them taken the orders, they both were talking to each other, joking and playing around. There was a manager there as well that was also joking along with them and playing around. When I did get the food, the double filet of fish sandwick was burnt and had a lot of grease on the bun, it I had looked at the sandwich before leaving the resturant, I would have asked for a refund. There need to be a better Manger on the weekends and the ones that are working now needs to be fired. There are good reliable people out there that need a job. I will never go there again.

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jules
Maumee, US
Apr 27, 2009 5:12 pm EDT

Please take a writing class before you post a complaint here. Your lack of proper writing skills makes you come across as someone who has chosen to disregard education and common sense. How do you get by without the ability to even communicate with the written word? Our schools are obviously inefficient, and this 'complaint' is a very clear example.

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3:27 am EDT
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McDonald's big mac meal large

We drove 13km to treat our 4 children & ourselves dinner we went through the drive through & recived oyr meals drove 20 metres to sit & eat meals in car park & the big Mac Meal was cold & every time you go inside to complain about the meals that you have recived they just replace it with another cold meal.
From Anthony Smith contact details: [protected]@bigpond.com

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McDonald's mcdonalds services sucks

I have Went to this Location A number of times, and every other time I go they Phuck up my order

No matter How Clearly I tell them what it is I want They still manage to Screw it up,

The Last time I went there Was Sunday April 19th at 4:47pm I orderd 2 Chrispy Chicken Burgers an Extra Large Fries 1 Quaorter pounder with Chese and Tamato only 2 Strawberry Pies and One Crispy Chicken Salad

I got everything but my Chrispy Chicken Salad, the trip before that They Put [censored] on my Burger That I did not order

When I phoned them and Complained, and Told me I should come in and they would relpace the order
WHen I asked them if I came in would they pay my transportation, they said no
(it Cost me $25 to go from my place to McDonalds)

Nor would they Send it to me

The the only thing they have been doing is getting my Name and address and sending me a free meal Coupon (Wich they have done in the past)

Their way of handling Their Consent Mistakes unacceptable, they should be required to Bring My replacmeant order to me Or pay for my Taxi there and back

The Owner of the 385 Wellingon Road Location In London Ontiaro should step in and do somthing,

They have Screwed up my order at least 10 times in the past 3 months (I do eat out a lot)

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Update by Satan-Handy
May 28, 2009 8:21 pm EDT

deadbeat john your a dumb @ss, , , , The topic is not about a few type 'O's or missing words

It is about the ### services I have been getting at the McDonald's ..

IF you do not have any useful information then Shut your mouth .

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Richard R Cook
, US
Aug 03, 2015 10:40 am EDT

I have not been to one in years. I stopped going when they stopped providing adequate customer service and quality. The same for all other fast food establishments. These places, like so much of corporate America, cut back on customer service as a way to increase profits. It backfired since they lost much of their customers. So then they cry to the government for tax credits to cover their losses. If they want to increase their business as they claim then they need to return to providing the service and quality they started with.

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BoredddDude
London, CA
Apr 26, 2011 7:29 am EDT
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Some people just love McDonald's enough to pay $25 to get there...who are we to judge? Maybe this person lives in the county and (unfortunately) the Wellington and Commissioners McD's in London is the closest one to them. That isn't the point. The point is - if you work for a chain as popular as McDonald's, you damn well better make sure the service you are providing is the best there is, otherwise, you will be looked at under a microscope (as is what is happening on this site apparently.) If you are the richest person in the country, or the scummiest of the ###, you get to judge McDonald's. I worked there...it's not that hard to provide proper customer service...trust me. If you have a bad McDonald's experience, you get to ### about it. So ### the people who are judging on this site, and ### the people that can't do their minimum wage jobs properly.

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Marge Gunderson
Fargo, US
Feb 16, 2011 12:43 am EST
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Well, looking at this sloppy mess, I can only thank the heavens you don't drive a car!

The bizarre, random capitalization was just too obnoxious and annoying to waste any more time trying to untangle. Until you learn to respect yourself and your thoughts to express yourself professionally and clearly, no one is ever, EVER going to start respecting you!

You also want to calm down, grow up and get all of the shrill emotion and histrionics out of your complaint, along with the pathetically unrealistic whining that you actually spent $25 to travel to McDonalds, much less that you are too stupid to even check your order before you leave!

Act like a man, respect yourself enough to write properly, don't make up pathetic lies to weasel extra money out of people and businesses - man up and pay your way in life, boy!

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drmoses
Winnipeg, CA
Jan 17, 2011 10:02 pm EST

So basically the complaint is that they won't pay your transportation costs or deliver the food? Pathetic. They shouldn't have to and they aren't in the delivery business anyway. I would love to know exactly how it costs you $25.00 to get from your home to a McDonald's in London. London does have buses after all.

You know, since you are hellbent on scraping every last dollar that you can from them, they should have rejected your complaint unless you return the wrong order. I bet you ate it though didn't you?

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xsara123
, US
Sep 16, 2010 8:44 pm EDT

After all the times they "messed up" you still managed to go back .. nothing to say but to LAUGH .

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sunday visit
London, CA
Jan 24, 2010 8:18 pm EST

This location is ###.. I googled complaints for McDonald resturants in London and found this... How funny is that. lolol.. I was there today at 4 30pm. The managers there which I seen at least two of on my visit share a brain I sware.If there is more than 10 people in one line dont you think the right thing to do is maybe yourself or one of the the other 3 staff members a seen walking around like they were at a funeral should step up and take charge to see that there is customers that have been waiting way to long to order. There claim was that they were under staffed. ITS ARE YOU SERIOUS you dont need two people on the fryer and you certainly shouldnt be doing a invatory count when you have that kind of a line up with paying customers... lol... I waited over 20 minutes in line with my 4 year old because SHE loves Mcdonalds happy meals so thats what i get her every Sunday for the last year and half. Ill never go to this location again. The employees are not at fault there only sheep they dont have a clue whats happening on a good day. The owner or who ever is in charge of the placement of these managers needs to interview what they have in charge again if you dont want to see more comments like this one..
Im a very vocal person that will praise when happy with the service I am given, on the other hand I assure you, when asked or if I get a chance to say how ### of a visit I had I will not hold back.

Cheers D.G.

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lilvixen69
Sometown, CA
Dec 01, 2009 2:24 pm EST

Crispy is spelled wrong (not "chrispy").
Ordered is not spelled "orderd"
Which is not "wich"
Ontario is not spelled "Ontiaro"
Replacement is not spelled "replacmeant"
And several other words are capitalized when they do not require it.
Plenty of spelling mistakes there, louisstevenson.

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nortonch
gwd, US
Oct 27, 2009 2:47 am EDT

hahahahahahaha IT'S MCDONALDS. NOT A FIVE STAR RESTAURANT. HAAHAHAHAHHAHA

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MC.sucks
, CA
Aug 12, 2009 8:17 pm EDT

Looks McDonald's has a lot of fans.

O well If your gonna sick up for a low class place the more power to Ya .

I will save my complements for a place that has class like The Horse and Hound .

O that's right most of you low class bums don't know what the Horse and Hound is, , , Because you could not afford the tip .

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lilvixen69
Sometown, CA
Aug 11, 2009 7:01 pm EDT

If you speak like you write, no wonder they can't get your order right--they can't understand you! And your complaint isn't just "a few type 'O's or missing words"--it's a complete and utter lack of regard for the English language. It's painful to read!
Second of all, it's ridiculous to spend $25.00 to get to McDonalds. Stay at home and eat, it's much cheaper and much healthier for you.

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McDonald's work rage by the manager jessica

I must question why was my manager Jessica (4/21/09) throwing things around like a container holding cheese on the floor instead of placing it into the sink. I must question when I see my manager ignore her employees when she is asked a question. Why is this unprofessional person a manger again? If a person is not happy with their job why make everyone else miserable? Go work for Burger King. I have also seen this same manager standing around and doing nothing and refusing to pick up or answer the phone and even order other assistant managers to not pick it up. At the time on duty their were 4 blue shirts, we were not busy. So why could no one answer the business phone again? Mr. Short HELP! Make sure Jessica gets her anger under control. This is work rage!

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1:45 am EDT
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McDonald's not receiving food

I took my niece and nephew to the city 15/4/09 and we wanted breakfast, so we went to the crown casino, my nephew ordered an double bacon muffin with no bbq sause, and a coke, my niece ordered egg and bacon muffin with no cheese, and a hash brown, and I ordered a mcvalue meal which encudes a egg and bacon muffin a hash brown and a latte, when we received our meals, my nephew did not get bacon in his muffin plus it had the bbq sauce, my niece got cheese in hers and I just received the latte with no food, I tried to explain to the lady that the mcvalue meal comes in a meal pack not just coffee (latte), she didn't understand and didn't know what I was taking about, she said that the $5.95 I paid was just for coffee, I was trying to make her understand that the mcvalue meal comes with food, she said it was just pictures on the wall, and told me that the meal dosen't come with food and refused to give my meal, I don't think that I would be the only person who will order that meal, don't know how her job will last.
Plus it took another 10 minutes to recieve the correct food for my niece and nephew.
she wouldn't give me my money back for the macvalue meal, and she said if I wanted food I would have to pay extra. I left Macdonalds very angry It wasn't a good start to the day.
Lucy Ascenzo

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6:12 pm EDT
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McDonald's stopped serving breakfast at 10:30

I took a five year old who child services temporary gave me to take care of to Mcdonalds to get breakfast. He was really excited about the breakfast. It was ten forty five, and I was told that they only served breakfast until 10:30. The five year old was very disappointed and started to cry. Mcdonalds used to serve breakfast until 11:00. They said that they stopped serving breakfast at 10:30 now. I admit this really upset me so I yelled out "horse ###". A customer behind me made a sarcastic comment. "Nice Parent" This was after I apologized to Jullian for swearing in front of him. Can someone give this kid a free happy meal.

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Update by Billydude15
Apr 25, 2009 1:39 pm EDT

thank you ncjasminegem, but he right now only eats ketchup. Actually he sucks it out of a straw. Whenever we go to Mcdonalds he orders 20 packages of ketchup. I like letting this kid dress himself and make his own image.

Update by Billydude15
Apr 19, 2009 8:34 pm EDT

But they don't have a Sausage Mcmuffin which is what Jullian was craving.

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chevypride98
sand point, US
Jan 20, 2011 12:57 am EST

lol, why would u post a movie scene as a complaint ? funny though :P

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kobuu
Leominster, US
Jan 04, 2010 2:41 pm EST

at ro8...actually, what's disappointing is the fact that you didn't read the other comments. this is the plot line of a scene in "Big Daddy"...a MOVIE. omfg...get a grip. to billydude14 or 13..don't care...KUDOS! love it.

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ro8
Centralia, US
Nov 13, 2009 2:32 pm EST

honestly..its sad that you wrote this in the first place..if the child cried thats a sign of a to spoiled child..u could at least explain that its lunch and there is nothing you can do about the timing..or suggest to them that we can always have breakfast at home..u know..the old fashion way..or if u REALLy want to go out..suggest another place..these blogs are disappointing

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Trevor is now a proud father a baby boy
Markham, CA
May 28, 2009 12:34 am EDT
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No thanks he wrote another letter from Big Daddy. Something about peeing outiside because the restaurant would not let them use the washrooms unless they bought something.

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Trevor is now a proud father a baby boy
Markham, CA
May 28, 2009 12:31 am EDT
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No, mrsquigles, complaint's letters are all bragging about how much money she makes and how better she is than everyone else. She brags that she makes more money than every living person in North America combined, and is racist. Billydude just makes troll letters for the fun of it. Big difference.

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mrsquigles
North Platte, US
May 06, 2009 5:39 pm EDT
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That's it, I'm convinced. Billydude13 = complain265.

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ashleycates
Stewiacke, CA
May 06, 2009 5:36 pm EDT

didn't you say in a comment you made that you were 13 ?

little young to be a parent, don't ya think ?

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ncjasminegem
Conover, US
Apr 24, 2009 8:57 pm EDT

Wow...it's been a long time since you've had breakfast at McD's, huh? They've stopped serving breakfast at 10:30 for YEARS now!

I understand the fascination with the Egg McMuffin -- my family loves them -- which is why I make them at home now. Perhaps you can make Jullian one at home as a surprise. Five year olds are easily amused by things like that.

As far as a Happy Meal, I really don't think it is McDonald's responsibility to give Jullian one. I think YOU should get him one for the language you used in front of him!

I'm not judging your parental skills, but just know that if a young child wants a certain thing to eat that they can't get, you have a potential "temper fit" arising. Don't make a situation worse by throwing out explatives and attitude yourself ! Kids pick up on your anger and next thing you know, you have an inconsolable child on your hands.

Good Luck to you and Jullian. I hope your next McD's visit is a pleasant one!

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binder
, US
Apr 19, 2009 6:41 pm EDT

For furture reference, if you're looking for an unhealthy, crappy breakfast via drive thru, Jack in Box serves it 24/7.

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McDonald's glue found in happy meal

I went through the drive in in mcdonalds to get two mcnugget happy meals for my children, at the bottom of the box was a hardened piece of glue which could of been mistaken for a chip as it is white. Never will I get them a happy meal or any thing else from mcdonalds again.

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Update by dareena quinn
Apr 20, 2009 1:51 pm EDT

Twitter where did i say that i feed my children regularly macdondalds, and are you a dietician or just a twit who thinks he/she is a know it all?

Update by dareena quinn
Apr 18, 2009 7:04 am EDT

TWITTER YOU ARE AS BAD AS MICKYD YOU ARE ALSO SPECULATING ON HOW I RAISE MY CHILDREN. YOU DONT KNOW ME OR MY KIDS.

Update by dareena quinn
Apr 18, 2009 7:02 am EDT

I AM NOT DOING ANY SUCH THING, IM JUST DISGUSTED AT THE CUSTOMER CARE FROM MACDONALDS.

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niblets1980
Wolcott, US
Mar 11, 2011 12:00 am EST

Who cares if it was glue? Pat attention to what your kid is eatting. Also, there is nothing wrong with an occasional Happy Meal. When your kid hits 18 he's going to go on a Happy Meal binge because mommy never let him have one, then his weak, soy filled body is going to give out from not being used to digesting it. Either that of he's going to grow up to be a stuffy, old fun ruiner like his mommy. Screw this, I'm gonna go get me some fries.

pugface
pugface
Clyde, US
Oct 11, 2009 1:42 pm EDT

What up the the damn toys? cheap dumb toys from china! what ever happen to the cool toys like hot wheels? i went to mcdonalds last week with my son and bought him a chicken nugget happy meal with an extra large fry, inside the happy meal was a stupid plastic mexican with a sombrero that pops off. now if it would turn in to a top then it would be kinda cool. but noooo it has no purpose and my poor son had a confused look on his face. lip started to tremble and then threw a fit for 5 hours! 5 HOURS! I suggest who ever is deciding on what the toys are should be fired.. and another thing... mcdonalds is an AMERICAN restaurant, our native tongue is ENGLISH! print ENGLISH on the bags and directions!

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Trevor is now a proud father a baby boy
Markham, CA
Apr 18, 2009 12:39 pm EDT
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twitter, what is wrong with feeding her child Mcdonalds. I am sure that your parents took you to Mcdonalds from time to time becauase they were too tired to cook, or because you wanted a treat.

Darenna Quinn, Jason Tillo is a troll and just posting that to get you worked up.

Mickeyd I very doubt that you are a manager at Mcdonalds. (perhaps you are) or perhaps you just read this letter and posted that. If you were my guess is that you would write about every complint about Mcdonalds.

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mickeyd
,
Apr 17, 2009 5:14 pm EDT

As a manager of a quite successful McDonalds, let me say first I am very sorry for your experience with us. We take our customers' complaints very seriously.

In this case, what you thought was a white glue chip is actually an dried, unprepared McNugget. During the preparation process, we soak the freeze-dried nuggets in water overnight which softens them up and then we fry them in oil for serving. Unfortunately one of these unprepared nuggets must have fallen into your box during the packaging of your order.

Please don't worry as even if you had eaten the chip, it would not have caused any health issues as it is not poison. But, your teeth would have gotten quite a workout!

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McDonald's manager takes young girls number from computer system

I have an issue where it has come to my attention that my daughter as well as other girls (ages range from 15 to 20). Have several sexual assault claims plus evidence proving that a married McDonalds staff member takes the number of these girls off the management to staff contact list (Staff computer), and then uses their numbers of coarse to contact them outside of work, even in my daughters case... Asking about her personal relationship with her boyfriend, suggesting she had gone around work saying her and her boyfriend had broken up.
As you can imagine, my daughter now feels quite weary of returning to work.

Why does Mcdonalds not require their Management staff to hold a Blue-Card (Australia's way of not putting pedophiles in positions that have children, such as child-care, after school care, youth support groups).

I ask those of you who have dealt with something similiar or know someone who has to simply suggest what they believe the "right" coarse of action in a situation like this.

I find myself driving through when I eat at McD's and have to fight that inner devil that keeps suggesting I pin him against a wall everytime I see him.

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Update by Mr. LeaveHerAlone! ;)
Apr 17, 2009 1:18 am EDT

If Mcdonalds hires children because of cheaper pay rates, Shouldn't McDonalds find it important their "young" staff FEEL SAFE AND THAT THEY ACTUALLY ARE SAFE.

Worse Is - McDonalds won't comment on why staff are still getting away with Sexual Abuse at work.

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a_fair_go
Noosaville, AU
Apr 13, 2010 12:26 am EDT

I was one of these girls! I know exactly the manager you are talking about. When I first began working at Nambour McDonalds I began to receive messages on my personal mobile from this manager. He began simply asking me how I was enjoying working. As this man was my boss, and not knowing whether it was common practice for managers to contact new staff to see how things were going I replied. However shortly after, his messages became more personal asking about my "love life" etc. At this point I ceased replying.

Although at the time, I did not do anything about it, I feel now that I should have notified someone. People like this should not be allowed to work in a place with access to people’s personal records, let alone young girls.

Nambour McDonald’s, seems however, to have little concerns with sexual assault matters such as this. On one occasion I was working on drive-thru in the morning and a man came through with his genitals fully exposed. When I notified the managers they told me to forget about it, and that this man does it all the time. Surely a matter such as indecent exposure to young girls is something of a concern, and should be dealt with in order to prevent it from happening again, or more serious matters progressing.

Nambour McDonald's should seriously review both their managers intentions and staff policies, and wake up to the dangers they are putting their staff through.

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McDonald's worms in coffee cup

We are looking for someone to help us with the incident at the McDonalds Skyway restaurant.

On Saturday, April 11, 2009 my husband and I were traveling to Michigan to visit parents for Easter. Stopped at McDonalds on the Skyway for something to eat and coffee. We stopped there for convenience and knowing that the McDonalds name has a good reputation - we would have no problems.

Driving along my husband swallows something in his coffee and hands to me to look at. There were two worms in the inch or so of coffee left. Pictures attached.

Calls to Corporate and Franchisee have been to no avail. A complete run around. Corporate refers calls to Franchisee and he has a younger girl call that tells us she is not admitting to putting any worms in our coffee. We never implied that - we would only hope that the employees did not spend all day putting worms in coffee cups. My husband and I are middle aged professionals; he has been with major hotels as GM for 30 years and now management with Boys and Girls Club, I am in marketing and training with a non profit. We know the importance of customer service and am appalled number one that this happened and number two that nobody responds or cares.

We do not know what the worms are - could be tape worms. Husband went to doctor and doctor gave him s mptoms to look for. We cannot afford to have the worms tested.

We did not want anything from McDonalds and at that time was just trying to let them know about the worms so the issue could be recitified before anyone else was affected. This is not acceptable by any means and should not happen to anyone. McDonalds Corp tells us they are not responsible it is the franchisee. Franchisee does not call. They even told us the Regional would call, that never happened either. How do we get t heir attention that this is not a game. I think we speak for many other people that have been mistreated.

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Update by Loree Shriver
Apr 22, 2009 7:36 pm EDT

Your comment about the worms coming out of the coffee machine ensures us that you are not very savy in the restaurant business. Any normal person knows that worms WOULD not come out of the coffee machine. It is not our business how they got there; that is the problem of the franchisee and McDonalds. We were travelling from WI to MI and highly doubt we were carrying worms with us in our luggage. We were not hurt; it is a matter of courtesty and professionalism in the franchisee handling complaints, In a service oriented business that is what you do. They are not taking us seriously as they are non professional owners. That is what I am taking seriously to get out to the public and I will not stop until it is done. What goes around comes around.

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Moochie
, US
Apr 23, 2009 9:38 pm EDT

You made it seem as though the worms came out of the coffee machine. That's why I said the whole thing about the coffee pumps. And if you clearly know they DIDN'T come out of their machines, HOW can you blame them for worms BEING in YOUR cup? It's not their fault that worms are in your coffee. You don't know if you had worms with you or not. Did you check your bags, hair, clothes to be SURE you didn't carry any worms? I doubt it. So you can't say that the worms didn't come from you. There are no other logical solutions since we all know worms can't come out of coffee machine. And since you KNOW this, that means either they fell in your cup OR someone put them there.

There are some very unprofessional people who run businesses. I know this, but at the same time, anyone can see that this was deliberate. To be honest, I think that someone is out for some money. That is a health hazard, and I think that if you were really serious about it, you would have had the worms sent off to be tested. That way they can tell IF indeed the did come from the coffee at McDonald's.

And FYI, I actually AM very well versed in terms of the restuarant business. :)

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Moochie
, US
Apr 20, 2009 10:27 pm EDT

Ok I see your pictures, but honetly, HOW would the worms have come out of the coffee? Most chains us a pump machine for their coffees. I think either you or your husband either PUT the worms in the coffee OR they fell in the cup. I don't buy your story, and that's why they aren't taking you serious. I agree with the above poster, WHY are you attaching yourself like you were hurt?

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wellno
, US
Apr 16, 2009 6:45 pm EDT

You won't get an apology because then, it would make it look like they admitted fault in the incident. If for whatever reason it ended up in court later, that letter would make them unable to claim they didnt have anything to do with it, and you are just a crank who slipped them into it later.

Also, you kept saying "we" like you were an injured party -- You mention your husband went to the doctor, not yourself. This set up a red flag with them that they have a busybody attaching themselves to the incident and taking control. They have no reason to talk with *you* at all.

i hope whoever reads this thinks about worms in their coffee before they get their next order from mcdonalds, that place is gross

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McDonald's wasted time

My wife stopped here for supper and got tired of waiting on employee's playing around inside and outside the building, she stopped there for supper after church and stood in line for 30mins. then left without ordering nothing, this is not the first time this has happened here we just left and went somewhere else to eat, it seems to me if they wanted customers to keep coming back they would do something about the horseplaying, I was in the food change business myself and these problems arrived they were stopped even if I had to cover someones shift maybe all mcdonald's see's now is dollar signs and not customer's, it will be awhile before me and wife visit this store again, a disatified cutomer gooodbye

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McDonald's sausage biscuit

I went through the drive through expecting to get a few sausage biscuits for a dollar cause I was low on cash and needed something quick for breakfast I ordered 5 of them cause I had my 3 kids with me imagine my surprise when I got to the window and she said my total was 11 89 I was charged 2. 19 for one sausage biscuit when they normally cost 1 dollar are they that broke that they need to jack up their prices I am never going there again ever.

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charles
Galveston, US
May 08, 2009 7:28 am EDT

They run an ad claiming they are a dollar, but I have never seen a McD that charges only a dollar. Customer service claims that one somewhere in Houston does, but they could not tell me where. My guess is that none sell them that cheap and they are running a scam ad.

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McDonald's cold chips and burgers

Me and my wife and my god daughter went to mcdonald's by the coldra rountabout A48 newport road. We went inside ordered two big mac meals and a chicken mc sandwich. We got given our meals we sat down my wife and my god daughter started complaing that the burger and chips were cold this is the third time this has happened! This spolit our end to the day! We will not be using mcdonald's again as it an expensive way to waste food!.

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nicholas248
nfvcnwei, AU
Aug 15, 2009 6:16 am EDT

stop crying

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McDonald's rude employees and manager/ horrible service

About a month ago, my mother and I went to this McDonald's one morning after she came home from work. When we went in and ordered from the counter, my mother asked the cashier, who barley spoke a word of english, what was on their breakfast burrito the McSkillet . The cashier told her eggs, sausage and cheese. So my mother and I both ordered the McSkillet breakfast combo. When our order was ready, I went up to the counter and got the tray and sat back down with my mother. When my mother unwrapped the McSkillet burritos she saw it has onions and peppers on it. She told me she was not able to eat it because of the peppers. So while I ate mine she went back up to ask for a sausage McMuffin instead of the burrito. When she came back and sat down she was very upset, on the verge of crying. I ask her what happened and she told me when she told the cashier, who served us about the peppers on the burrito, the cashier said she should of ordered something else. My mom told her that she had asked her what was on it and the cashier had told her only eggs, sausage and cheese. The cashier told my mom that she should have looked up at the menu and seen what was on it in the picture. Mind you its about 3ft back and 6ft up from the front counter and my mom's legally blind. So after the cashier gave my mother an attitude my mother asked to speak to the manager. The manager told my mother the same thing the cashier told her, and when my mom told her that she was not able to tell what was on the burrito based on the picture, the manager, Sharon, gave her an attitude as well. Then the manager stopped the cashier from throwing my mom's burrito away, telling her not to waste it, when it already had a bite out of it. The worst part was they yelled at her infront of a line of customers that were behind my mom waiting to order and a room full of customers that were sitting there eating, and when we called the main office and complained, they didn't call us back for a week. My mom had to call them back and all they did was tell the manager and cashiers to explain the menu better. We will NEVER eat here again. I suggest no one else in Pasadena eats here either.

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Update by marebear2406
Jun 13, 2010 10:24 pm EDT

@ heatherbirdlady Thank you for seeing my point. I don't have issues with the company itself, just this store location and the way they handled the situation. I don't know why people are taking it so personally. Unless they work for them and are upset because they think I'm bad mouthing every McDonald's, which I'm not. I appreciate all of you who see my point, being that I've been on both ends of this problem as a customer and a employee, I try to treat everyone who comes into any restaurant I've worked at, with respect and make sure I don't mess up their orders. To anyone who disagrees please refer to the picture I've posted with this comment. ;-)~

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Update by marebear2406
Jun 13, 2010 11:18 am EDT

That comment for Kevin Richards is also relevant to you Stealth Pilot

Update by marebear2406
Jun 13, 2010 11:11 am EDT

@ Stew Pees Himself I'm ignorant, but your making remarks about me, which aren't even true, and have nothing to do with what actually happened? Whatever you say hypocrite. Speak for yourself. Your a [censor] and you know nothing about me, my family or what actually happened. Talk about ignorant and stupid. It must make you feel high and mighty talking trash on the internet to people you don't know and will never meet huh? Kinda sad and pathetic if you ask me.

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Update by marebear2406
Jun 09, 2010 6:10 pm EDT

Really? Um first off, I worked for McDonald's in 2002, the breakfast burrito wasn't even on the menu at the time, and a burrito isn't a sandwich. Are you really that stupid? Please think of an intelligent argument before you, or anyone else who wishes to respond, waste my time, the next time you have something to say. Now go be a [censored] somewhere else. Goodbye.

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Update by marebear2406
Jun 09, 2010 5:49 pm EDT

First of all, you don't know me and secondly, my story is true. I think it's really amusing for you to sit there and talk [censor] like you know for sure, when you obviously don't, and those pics were posted on photobucket. I choose to include them in my post, because I am pissed about the way McDonald's treats it's customers and employees. I used to work at this same location and I quit because of the same manager's attitude. This complaint is just further proof, why the [censor] got fired. She deserved it. I'm glad she's not working there, and I hope that this restaurant and any other restaurant that chooses to treat it's employees and customers like this gets shut down. I've seen other places I've worked at (where they treated employees like [censor]) that are no longer open, just vacant buildings sitting there, and as I drive past them, it makes me smile. I never had any issue with McDonald's or anywhere else I've eaten at, until I actually worked at some of them, and now I see why people hate them. [censor] management + rude customers + crappy pay = job from hell. Thanks for responding and further proving how ignorant some people in the world are.

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Update by marebear2406
Jun 09, 2010 4:24 pm EDT

UPDATE: THE [censor] MANAGER WHO GAVE ME [censor] OVER THE BREAKFAST BURRITOS IS NO LONGER WORKING AT THIS LOCATION. APPARENTLY SHE PISSED OFF ANOTHER CUSTOMER AND THAT CUSTOMER THREATENED TO DRAG HER OUTSIDE INTO THE PARKING LOT AND BEAT HER [censor]. SO THE MANAGER WAS FIRED. LOOKS LIKE KARMA WAS A BIGGER [censor] THEN THE MANAGER AT THIS LOCATION. LMFAO! XD

Update by marebear2406
Jun 03, 2009 7:08 pm EDT

Because if I ever got an attitude with someone while I was on the clock, working, I'd lose my job. That's a great way to get fired or even written up. I've seen it happen to other people I've worked with. I would never have treated a customer that way. I would have apologized and given them the replacement meal they asked for. That's how your trained to handle customer complaints. They weren't enforcing their policy. You don't tell a customer they're wrong, when obviously they can't tell from a picture what's on a burrito, and then give them an attitude, especially infront of other people. And then for the manager to tell the cashier not to throw out a burrito, that has a bite in it, is disgusting, and I'm sure against any health codes they are required to follow. The fact is we don't need incompetent people working in our restaurants, or leaving messages about a situation, where clearly we, not the McDonald's was in the right. Is everyone in Sweden that ignorant to customers and the standard procedures of restaurants?

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mama3
russell, US
Jun 29, 2011 4:34 pm EDT

I found plastic in my mc muffin

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Mad As Heck
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Jun 01, 2008 4:34 pm EDT

Went Store 4616 and I had to wait all most 30 min just to place my order. This is bad service!

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mama3
russell, US
Jul 01, 2011 5:51 am EDT

That's pretty flipping rude of u to make fun of a child. Your a sad sad person.

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jbfirebird
nowhere, US
Jul 01, 2011 4:40 am EDT

oh how cute, sausages for fingers

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jbfirebird
nowhere, US
Jul 01, 2011 4:32 am EDT

if you knew what was allowable by the FDA to be in your food. you would prefer the plastic. and by the contrary, your freaking out over comments that arent directed toward you personally. i said its nothing special. you blew up over that and posted back. i rationally explained my comment and you blew up even more and more and more.
"so ppl can watch where they go" ...a mistake was made yet you make it out to be "dont go here, they put plastic in their food". every restaraunt has had at least one instance where there was something foreign in their food. are you going to be the advocate and outlaw all food places?
no one is denying that there is plastic. and I did not say you planted it. but, whats the point of posting it here? other than to "warn everyone"...just as an fyi, the fda allows so many parts per million of animal feces and bug parts in packaged food.
now what do you have to say about the piddly piece of plastic

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mama3
russell, US
Jul 01, 2011 4:22 am EDT

Sorry but you ppl are freaking out over something that did not happen to you. Im sure it stuck to it from the counter. Go some where else with all the drama. If a child had that im sure if it got into their mouth they would choke. So please get over it I didn't post this for you to rant and rave over. Come om guys really this is just so ppl can watch where they go. Thankyou for your kind words of wisdom I hope you get hair in your food sometime.

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jbfirebird
nowhere, US
Jul 01, 2011 3:40 am EDT

plastic just gives more flavor. i like mine with hair, to tell you the truth

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jbfirebird
nowhere, US
Jul 01, 2011 3:37 am EDT

oh...other things wrapped in plastic. everything that is food that comes in a box will be wrapped in plastic

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jbfirebird
nowhere, US
Jul 01, 2011 3:36 am EDT

yes, its between everything. do you think they recieve the sandwiches already made? and i guarantee that something in mcdonalds is wrapped in plastic such as the sandwich paper that the sandwich is wrapped in. those come in plastic. unless they picked out a completely random stranger to put plastic in their sandwich, for absolutlely no reason at all.
no one said a single thing about you. therefore, you havent been critisized...yet

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mama3
russell, US
Jul 01, 2011 3:30 am EDT

Um fyi its between everything and they dnt wrap their food in clear plastic. Thankyou for your comments but really you dnt have to criticize me I wouldn't fake this also im just letting ppl know not trying to get a lawsuit.

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8:27 pm EDT
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McDonald's 24 hr. drive thru?

Often times after work, I'll go to the McDonalds located at Baseline Rd. and I-30 in Little Rock, Arkansas. However, the last time I went there... the Drive-Thru employee told me that they were unable to take orders for 30 minutes due to a "shift change." Having managed a restaurant in the past, I knew exactly what was going on. Without saying a word, I set the chronograph timer on my watch, and went about a block down the road to Waffle House for a "to go" order. Just so happens, my order from Waffle House took 30 minutes to cook and get out the door. So, in an attempt to call their bluff... I went back through the McDonalds drive-thru, and tried to place an order. Again, I was told by the person at the drive-thru that they were unable to prepare an order for me due to a "shift change..." and it would be 30 minutes. I responded, "Yeah, that's what you told me 30 minutes ago." Stay away from this McDonalds. The attitude of the employees is often reflected in the quality of the food at this location... when they'll serve it to you!

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usnavydk
Jacksonville, US
Apr 23, 2009 9:53 pm EDT

I will say that as a manager of a 24 hour Mcdonald's that we do have to shut our system down at night. This can take anywhere from 20-35 minutes, depending on how early the manager was able to start on his end of the day paperwork. Now this shut down has to be done sometime between 11pm and 2am. So if this was the time that you went there, that is what they were trying to say. They should not have said shift change, but instead closing out the day.

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4:59 am EDT
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McDonald's bad service

Every time I order mcdonalds from this particular mcdonalds I get screwed over. I always ask for a large dbl qtr pounder meal no pickles no onions add small onions. This tim I recieved a burger with bacon and no cheese. Wen I took it back they didnt make me a new burger they just took the bacon off and added cheese. I took it and found a slice of cheese missing... I was a manager woho tried to fix my order.
Every othe mc donalds is fine... They make my order perfectly except for the one in center clayton.
I would like someone to look into the situation.

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Brittney,Dakota, and Maddies Mommy
powell, US
Mar 25, 2009 1:40 am EDT

Mcdonalds is constantly having to hire new people cause they slave drive the ones they have, and they have to start the training over..I worked at one when I was 16 and I remember them making me work alot of 14 hour days with no breaks.Trust me when say this: I agree with you and yes its there choice to work there but have you ever seen there managers yell at the employees? Its horrible ...From now on I would go in and order and check the order b4 you leave...

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Sally Mcclure
, US
Mar 22, 2009 9:11 am EDT

We have a McDonalds in Jasper Georgia Pickens County. They are forever having to ask you what you ordered at both windows. They added a second window and they could not even keep up with one. They just recently got their outside screens fixed so you could see what you were ordering. When you pull up to the second window they start handing you out all this food you did not even order. I hand it back to them and give them the receipt I was given at the first window. Then when we get home with it we either did not get part of what we ordered or we got part of some one elses order. PLEASE PAY ATTENTION TO WHAT YOU ARE DOING. Sometimes the person handing you the order never even speaks to you they sling it out and close the window. We got shorted an order of fries one day when my daughter was with me and I knocked on the window my daughter just told the Mexican girl we needed another order of fries and she told the manager we wanted to speak to her. We told her we had not asked to speak to anyone that we just got shorted an order of fries and had asked for them.

McDonald's Customer Reviews Overview

McDonald's is a globally recognized fast-food chain that has been serving customers for over 75 years. The restaurant is known for its iconic menu items such as the Big Mac, Chicken McNuggets, and the famous fries. The reviews for McDonald's are overwhelmingly positive, with customers praising the restaurant for its convenience, affordability, and delicious food.

One of the most significant positive points of McDonald's is its consistency. Customers can expect the same quality of food and service at any McDonald's location worldwide. The restaurant also offers a wide variety of menu items, catering to different dietary needs and preferences. The fast-food chain has also made efforts to introduce healthier options, such as salads and grilled chicken sandwiches.

Another positive aspect of McDonald's is its affordability. The restaurant offers value meals and promotions that make it accessible to customers on a budget. The fast-food chain also has a mobile app that provides exclusive deals and discounts to its users.

Customers also appreciate the convenience of McDonald's. The restaurant has a drive-thru option, making it easy for customers to grab a quick meal on the go. The fast-food chain also offers delivery through various third-party apps, making it even more accessible to customers.

In conclusion, McDonald's is a beloved fast-food chain that has earned its reputation for providing consistent, affordable, and delicious food. The restaurant's efforts to introduce healthier options and provide exclusive deals through its mobile app have only added to its appeal. With its convenience and accessibility, it's no wonder why McDonald's continues to be a favorite among customers worldwide.

McDonald's In-depth Review

Menu Variety and Quality:

McDonald's offers a wide range of food options to cater to different tastes and preferences. From classic burgers and fries to salads, wraps, and breakfast items, there is something for everyone. The quality of ingredients used is commendable, with fresh produce and high-quality meats being used in their menu items. Additionally, McDonald's provides nutritional information for their menu items, allowing customers to make informed choices. They also offer special dietary options such as vegetarian and gluten-free choices, ensuring that everyone can find something suitable to their needs.

Service Efficiency:

McDonald's excels in providing fast and efficient service. Their staff is trained to work quickly, ensuring that customers receive their orders promptly. The accuracy of order fulfillment is generally high, with minimal errors in getting the right items. The staff members are friendly and professional, creating a positive and welcoming atmosphere. The drive-thru experience is also smooth, with well-organized lanes and efficient order taking and delivery.

Cleanliness and Hygiene:

McDonald's maintains a high standard of cleanliness and hygiene throughout their restaurants. The dining area, restrooms, and play areas (if applicable) are kept clean and well-maintained. The staff follows sanitary practices, including regular handwashing and wearing gloves when handling food. Food handling and preparation standards are strictly adhered to, ensuring the safety and quality of the menu items.

Pricing and Value for Money:

McDonald's offers affordable menu items, making it a budget-friendly option for many. The portion sizes are generous, providing good value for money. The quality of the food justifies the prices, with consistent taste and satisfaction. Additionally, McDonald's frequently runs promotions, discounts, and loyalty programs, allowing customers to save even more while enjoying their favorite meals.

Ambiance and Atmosphere:

The overall atmosphere of McDonald's restaurants is lively and inviting. The seating areas are comfortable and clean, providing a pleasant dining experience. The music, lighting, and decor contribute to a vibrant and enjoyable ambiance. Noise levels are generally well-managed, ensuring a peaceful environment for customers to enjoy their meals.

Accessibility and Convenience:

McDonald's restaurants are conveniently located, making them easily accessible to customers. They provide ample parking facilities, ensuring a hassle-free experience for those dining in. Drive-thru availability is a major convenience, allowing customers to quickly grab their meals on the go. McDonald's also prioritizes accessibility for individuals with disabilities, with ramps and other accommodations in place.

Social Responsibility:

McDonald's demonstrates a commitment to social responsibility through various initiatives. They actively participate in environmental initiatives such as recycling and sustainable sourcing of ingredients. The company is involved in community support and frequently engages in charitable activities. Employee welfare and training programs are given importance, ensuring a positive work environment and growth opportunities for staff members. McDonald's overall corporate social responsibility efforts contribute to their positive impact on society.

Technology and Innovation:

McDonald's embraces technology and innovation to enhance the customer experience. They offer mobile ordering and payment options, allowing customers to conveniently place their orders and pay through their smartphones. Self-service kiosks and digital menu boards are available in some locations, providing a seamless ordering process. Integration with third-party delivery services enables customers to enjoy McDonald's meals at their doorstep. Online customer feedback and support channels are also in place, ensuring that customers can easily reach out and provide their input.

Consistency and Brand Reputation:

McDonald's maintains consistency across its different locations, ensuring that customers can expect a similar experience regardless of where they dine. The brand has a strong reputation for providing quality food and customer satisfaction. With a long history in the fast food industry, McDonald's has established itself as a trusted and reliable choice for millions of customers worldwide.

Customer Feedback and Reviews:

Customer feedback and reviews play a crucial role in shaping McDonald's operations. The analysis of customer reviews and ratings helps the company understand customer preferences and areas for improvement. Common complaints or issues raised by customers are taken seriously and addressed promptly. McDonald's is responsive to customer feedback, constantly striving to enhance the overall customer experience. As a result, customer satisfaction levels remain consistently high.

How to file a complaint about McDonald's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".

4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:

  • The specific location and time of your visit to McDonald's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
  • Describe any transactions, including order numbers, receipts, or any other transactional evidence.
  • Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
  • Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.

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Contact McDonald's customer service

Phone numbers

+1 (800) 244-6227 +1 (888) 424-4622 More phone numbers

Website

www.mcdonalds.com

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