Maytag

I bought the new Maytag refrigerator from Home Depot 1 year ago. I bought the warranty thank God! I have problems with my ice maker also, it makes alot of noise and a "rattle" I had them come out and the repair man said it was the condensation line that was hitting the back side of the refrigerator, he fixed it or so he said, it continues to make the noise. A $2400.oo nightmare! Still trying to get Maytag to fix it right.

My maytag ice2o does the same thing as one of your other members. I heard incessant clicking and looked and saw the door panel was flashing and the chute kept opening and closing. Nothing in my manual addresses this problem and it is now 3:00am and I still searching for an answer. Does anybody know what is up with this. I tried pressing the alarm buttons without result. I emptied the ice maker, believing it might have been clogged. I turned off the icemaker without result. I unplugged the fridge and replugged it without result. Help!

Maytag works with a third party vendor A&E to repair their refrigerators - no such thing as the "maytag man". No this company doesn't tell you items have been recalled then try to charge you for the parts and then don't order parts to fix the problem and then don't show up for appointments thereby the consumer loses many days from work with a still defective product that they have no interest in repairing even though the ads mislead the public. I am VERY mad and will NEVER EVER buy a maytag product - I expected a lot more. My Refrigerator is still not fixed and I have no idea when it ever will be.

Design of top basket does not allow standard size bowls or desert plates to stand upright they get caught and prevent the basket from sliding out you must place your hand inside to free these items. Bottom baskets will not allow these same items to stand upright they fall over preventing the use of the entire bottom basket therefor the ENERGY SAVINGS DOES NOT EXIST as it is necessary to run a SECOND WASH USING MORE WATER AND DETERGENT I have had a Maytag dishwasher for the past 20 yrs. and never had this problem. In the future I WILL NOT BE CONSIDERING THE PURCHASE OF ANY Maytag appliances.

A VERY UNSATIFIED CUSTOMER

We have had a Maytag french door refrigerator for about 17 months. We have only had problems. They have put on new ice maker. They have checked the shut off value. They have put on new filter. Now we are having 3 sided pieces of ice. When you don't have ice, you have to take the tray out and hit the bar in back to break up the ice. This is stopping it from making anymore ice. The ice maker was replaceed under warranty. Now they are saying it is valve and that is expensive. They are trying to come up with price. I have called Whirlpool at [protected] since they now own Magtag and filled a claim. They show no record of the ice maker being replaced or when we bought the refrigerator. I have contacted another store to try to get help. They have a person that used to work for them and he is very good with refrigeators. He has started his own company. We have little water coming out of the front since we got it. He suggested to get a new filter. Sometimes they can be bad. We have water softner, so we don't have hard water. We got a new 40.00 filter and the problem is solved for now. We have water and ice cubes again. Yeah

Add me to the list of frustrated Maytag owners. Tomorrow will be FOUR weeks since I received the recall notice and immediately contacted the company. Like others I was told that I would receive the replacement parts in about a week.

Last week I phoned Maytag again and they couldn't even tell me whether the parts had been sent. I also e-mailed and have not received any reply. Yes, my dishwasher is 7 years old, but it was working perfectly and $75 toward another (which must be from the same company) is ridiculous.

I'm another who will never buy another Maytag appliance.

Ann.

Bought a Maytag auto sensing washer and dryer about 6 weeks ago. Last weekend, machine would not fill with water. Tried to find some answers on their website (where they want between 16 and 36 bucks for an answer), owners manual was less than helpful. We finally got a number to call for service from our local repair place but when we called for service we were informed that it would be a week before some could come out and fix our machine.
I expected better from a company that advertises based on the reliability and 'sturdiness' of their machines and then to have such slow service repair is unacceptable.
Our last machine lasted us 15 years and never needed any work; it just wore out. We won't purchase any more Maytag products in the future, they're pieces of junk and the company is slow to respond to customer needs.

I have a Admiral...from the division of Maytag...with a burnt out motor. Machine is barley two years old...has been treated very well...not overloaded...and now the motor is burnt up. Since it is out of warranty...the cost to fix it will be the same as buying a new one. No williness from Maytag to give me even a discount on a new motor. Thanks alot Maytag...no wonder the Maytag repairman has nothing to do...its cheaper to buy another appliance than fix current one.

My complaint is that Maytag has declined to honor it's warranty on a dryer purchased in January of 2017 and subsequently failed in September of 2017. Their position is that because my organization purchased it for use in a residential facility it is a commercial use voiding the warranty. The extent of repair was tightening a connection on a control board and cost $132.00.

I am paying the invoice to the repairer because, to be fair, he did the work and should be paid. Should I have to incur the expense on a nine month old dryer purchased on the notion Maytag was a quality product that represented a value to my organization? How can Maytag determine the dryer is used commercially because a non profit organization made the purchase?

Quite honestly I have used these products at other locations based on cost and brand. I have had transmissions, timers and thermal cut offs fail under warranty and repair was made in a reasonable time and were covered. Other than the inconvenience I didn't think much of it. In retrospect the products did fail, within warranty, at a rather high percentage of units purchased. Had I not encountered this issue on the most recent occurrence, I most likely would not have had cause to reach this conclusion nor would it have become a consideration in my next purchase.

I have a large family by today's standards and we do allot of laundry. My wife chose our washer and dryer and they haven't had a problem in almost 6 years, they aren't Maytag. Maybe I'll have her assist in my next purchase. Now watch I'll go home and the washer won't work.

I have 4 Maytag Products all purchased within the last 4 years and I have already had to have service on 3 of them. My stove still is not right. My dryer went out before it was even 1 year old and now my dishwasher which was purchased in June of 2017 and installed in August 2017. It has CHEAP plastic parts and now will cost me 160.86 to repair because, has the repair man put it, Maytag sets the price for labor. I remember the days when the commercials for Maytag were of Mayteg repair men doing nothing and now I have had to have 3 of my 4 Maytag appliances repair all before they were 4 years old. I am discusted and will NEVER buy a Maytag appliance again. I tried to get satisfaction from the people I spoke with on the phone and they were only willing to pay for the parts which are around 75.00. I can not believe to repair 2 PLACTIC parts would be over 240.00 to fix on a dishwasher LESS than 3 years old. I have NEVER felt so ripped off in my life and will NEVER buy another Maytag product.

I truly feel that Maytag's merge is the worst thing you could have done. Maytag used to be such an excellent product and now I have had to have 3 of my 4 Brand New Maytag appliances that I purchased for my new home repair before they were 4 years old... shame on you for selling such inferior plastic crap ! I have been married 21 years and have always had Maytag appliances... but NEVER again !

I totally agree. We have had our Neptune w/d set for several years now. We were also never notified of the lawsuit. My clothes smell bad, the washing machine literally jumps out in the floor and has ripped the linoleum. This set replaced my previous topload that was still working fine after 17 years(whirlpool brand). I will never buy Maytag again. Not sure the front loads are what I bargained for.

March of 2008 I purchased a Signature Series W/D from Home Depot in Lexington SC. I paid for it with a new HD credit card. I paid off my credit card just 2 weeks ago before the intrest was applied and then two days later my Washer stopped working it would not spin/agitate . My clothes where sopping wet and covered in soap. What, was my washer hard wired into my checking account or WHAT.
I went to the Maytag Website and was told when I tried to set up an appointment for a repairman to come to my home to repair it, I was told there were no repairman appintments in my area. WHAT! But they would give me the names of some in my area that I could freaking call myself. WHAT! Is that some kinda service or WHAT! Well it gets better after I called and set up an appointment with a local repairman he came by and took my washer apart told me it was the transmission and that it needed to be replaced. Okay. he also told me that it was caused by washing rugs and quilts/blankets/comforters. Okay the goof at the store told me something different. Well after a week the part was in, PROBABLY CAME FROM MARS. A WEEK. ANOTHER GEOGRAPHICAL ODDITY. Well today my part was placed and I can now wash clothes and not risk my life at the laudry mat. I loaded my washer NO COMFORTERS/BLANKET/ QUILTS NOR RUGS MIND YOU. After the washer stopped. I opened it up ready to get to the bottom of the weeks worth of laundry of a family of four when what to my weary eyes did I see my sopping soapy wet clothes. OKAY NO MORE MAYTAGS FORM ME. GIVE ME A RIVER AND A BLAME ROCK.

maytag SUCKS!

MAYTAG SUCKS! our fridge is doing the same thing!

i here you. my parents bought the same fridge and it happens to them. the dealer would not fix it, said it is out of warranty, one month after boughten. my brother in law was a rep for maytag and they still wont do anything. only one solution, do not buy maytag. you send your work out of the country, find your customers in that country.

Dont Buy Maytag. the service is the worst try to talk to the supervisor Reggy ID 3761 and you will see why.

The worst nightmare with the products of Maytag. we called regarding damaged dishwasher after their recall for the defects, the supervisor - Reggy ID 3761 refuse to send technician, only if we pay. never never buy Meytag!

I bought a series 300 dishwasher 18 mouths ago. Now it won't drain and it is starting to make sounds like the it is shutting off and on while it is running. I think it is going to completely stop working. This thing is JUNK! Don't Buy.

I had the same problem with my dishwasher . I will never ever buy Maytag agin it's a rip off . My best friend got a phone call from maytag they signed a contract for 15 8000$ for a/c heating central system she had 10 days to cancel her contrat with them and she canceled her contract before 10 days cause she found out that the seller was telling all ### lies that she would be saving heating cost that long term in 10 year it should come to the same amount as what she pays for the system. The bad thing is they started the work before 10 days so now she has holes in her ceramics, hardwood floors and basement walls .Now it's 15 days she is still waiting for them to come pick up their boxes and stuff that is taking so much place and to come fix the house as it was before, everytime she calls them they never return her calls now she has to look for a lawyer .it's ridiculous they haven't even called the bank to cancelthe loan all I know I my friend has 3 kids 2 of them babies and she has hardly time for herself and now she has to spend so much time and stress fixing up this hole situation cause maytad is full irresponsible. They are CROOKS

totally agree i bought 300 series dishwasher and self clean oven and both dont work very well says its at 350 degrees and its at 275, another 9 oclock dinner . never another maytag again

I totally agree, it sounds like I have the twin piece of junk to this one.

The handle broke right off my $500 wall mount microwave in less than 2 years. I called Maytag and they took all the information including model number etc. They sent a technician out to have a look. As it turns out you cannot just get the handle, something they could have told me BEFORE coming out. Sure they were willing to replace the door for $300 plus the service call. Maytag should NEVER have sent a tech out to look when they KNEW the handle could not be replaced. Now I am out $120 for the cost of the service call and a microwave with no handle, still works just looks like crap.

Maytag has gone from being one of the best home appliance products to one of the worst piles of garbage that one can spend your hard earned money on, and it is all due to the quality of their after sales service and back up which is non existent, they simply do not care at all about the poor suckers that are stupid enough to buy the products that they build.

But what makes dealing with them so much worse is that their after sales is even worse than normal.

You spend your hard earned dollars on their product and then they have the absolute cheek to treat you as if its a privilege to deal with them or to get them to come out to deal with warranty issues, you are expected to accommodate them after you spent your money with them.

Where did we go so wrong that it has come to this, we as consumers should never have to accept such inferior products or service from anyone we are spending OUR money with.

We have a 2000 series maytag front load washer and it puts holes in our clothes! Customer service didn't care at all! We have read many complaints about this and there is not even a recall! Don't ever buy Maytag!

Hello Ms. Carlton. My name is Melanie and I am a representative of Maytag. We apologize about the frustration you have experienced with your washer. If you still need assistance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information toMaytag.Digital@maytag.com. We would be happy to review your concerns further. Sincerely, Melanie.

I bought my washer less then a year ago from Home Depot in Fullerton, Ca. A Maytag washer. The door latch went bad, and the tech was suppose to come back out when latch was mailed to me. I was set up a second appointment with A&E for service on [protected] between the hours of 12pm-5-pm. On [protected] at 1530 hours I called A&E to find out the status of when the tech will be at my home to repair my washer. I was told the tech had to go to the hospital. No one would be showing up. They scheduled for [protected] between 12pm-5pm. I have been in contact with Home Depot where I purchased the washer from, and spoke with a Christine who says A&E is the only contractor maytag deals with. I told her at 1550 hours the tech has not yet arrived and I will be calling at 1700 hours if the tech did not show up. If the tech does not show up, I will be taking the store and A&E and maytag to court . Christine said she is keeping track of my calls. Update...Tech just called 4:10pm, stating he is on his way. I will never buy another maytag product.

I agree customer service stinks. It's been about a year and my deluxe model Whirlpool Duet Large capacity front load washer has still not been repaired or replaced. We endured about 10 service calls and waiting for more than 20 different parts over the year including an overhaul taking almost 4 hours service time in attempt to fix it but they can't get it to work properly. Problem breeds problem. A and E repairmen (authorized factory rep of Sears, Whirlpool and alot of different manufacturing lines) called the stack line and reported it as not repairable after the 1st overhaul attempt failed but Whirlpool refuses to replace the machine or offer a reasonable monetary compensation. The machine was 3 yrs at our first service call and now has problems much worse with each repair and still not resolved (Initially we heard a noise during the spin and wanted to nip any problem in the bud so we called for service to check it out but the machine worked). After they made attempt over attempt to fix constant problems following this 1st repair we complained because we were without a properly working washer after so many attempts to repair and never mind the mess in my home from malfunction following a repair, thats a whole other story. They offered a 20% discount on a new machine by the first rep and when we said this wasn't satisfactory were offered a 10% discount by a supervisor not knowing (or knowing and being nasty because we were not satisfied with 20%) as the orginal rep offered 20% prior. I don't think this is fair for a 3 yr old $1, 200 washer. Please note it has been used very gently by a couple of older folks in their 50's with no children left in the household not a public laundermat . I am saying this costly machine should be expected to give 10 years service or possibly more. Mean time we used 10 days from work and countless hours on the phone trying to get this machine fixed. I think these big companies know the individual consumer is helpless to do anything and they take advantage. Thats the history. Today the service man was supposed to be here between 8 am and 12 noon after a 3 month wait for all the parts on back order to arrive ( filling my garage and preventing our car from it's home). They are offering an other overhaul costing more than the machine rather then replacing the machine despite the advise of their own repairmen . They call first so you have to leave the phone free as well as wait. No show. I call and am told it won't be longer. 2 pm in the afternoon and still no service. I call again and again. It's now 5pm. I am so frustrated. I am writing this in hopes the consumer can bann together and gain more protection against this mistreatment. I do remember when appliance companies were service and product oriented. Consumer affairs had power or at least time to get involved and protect the individual customer. Companies were not comglomerates (Jennair, Whirlpool, Kitchen aid, Maytag all the same company now) and needed to be competitive by maintaining the integrity of their products and consumer service.
Whats a consumer to do? We need representation and advocacy. No working washer. No show Service. Lost wages. Unending calls. Problem time over a year.

MAYTAK WIDE BY SIDE WATER AND ICE DISPENSOR MY MOTHER HAS THE SAME ONE, THEY STOP WORKING RIGHT AT 4 YEARS OLD. SOMTHING ABOUT THE PANEL LOCATION AND FREEZING. SEEMS THIS IS A KNOWN DEFECT. NOW TRY TO GET SOMONE AT THE HOUSE TO FIX IT, THAT IS A WHOLE OTHER COMPLAINT...SEARS SERVICE AND CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN.

Our Maytag Neptune has also been troublesome with a spin cycle that wouldn't complete without changing it to the extended spin setting.

Now, it makes noise, but won't do anything and the feedback on the units scares me. Should I even both with the repair of this thing?

Bill Martin
rlstate.com

We had a Maytag neptune purchase in June 05 and it would cost us 600 to have it repaired -we purchase
a new one in the 3000 series i'm hoping it will last longer . Just 2 people in house using it . If I start having
troule with this on -no more chances. We were stuck between a hard rock because we would have owed the service co over 300 in repairs they wiped it clean. But still on the fence whether we did the right thing.

Diane

My Maytag Legacy Series Quiet series 300 is under 2 years old. I had a repairman look at it and gave me an estimate of $259.00. W T H is going on with Maytag selling garbage appliances? We canot afford to have that kind opf money spent on something that is almost brand new.
What a shame!
Very disapointed!
Ed

I have a Maytag MDBH955AWS. Purchased November 2006 from Home Depot.
I have had 2 electronics boards, 3 Motors, 3 pumps, 2 door seals, numerous other parts. A & E and Maytag are both on speed dial. It is the worst Dishwasher I have ever owned! I am currently waiting for a tub replacement which Maytag is telling me is 7 weeks out. They have extended the warrenty twice.They'll call me back within 48 hours, sure they will! It has ran a total of 6 months in that two years. Maytag has no problem violating Lemon Laws. I will never own another Maytag appliance as long as I live!

That isn’t necessarily true. Many companies stop making certain parts for major appliances after the 7 year mark – depending on demand. Your appliance is 10 years old and your particular model, there just might not have been a demand for it. This was true even when Maytag was a stand alone company. And as of right now, there are hundreds of models that were manufactured by Maytag (prior to the sale to Whirlpool), that is currently available and still produced by Whirlpool.

This is a fast moving industry and with its constant updates, changes, and new technology that’s thrown out at us (the everyday consumers), what may have been available for your appliance a few years ago just may not be available now. And while this doesn’t help you now, it also isn’t due to Maytag/Whirlpool’s negligence.

I had the same problem too. Being an engineer I knew I could make a better wheel, so I did. They worked well, and I had some extras so I passed them out to others. Now we're making them and we've helped hundreds of people fix the basket rollers on their dishwashers. Check out http://maytagwheelhubs.com for more information. It's all written up there.

I have the same problems, When it was 2 weeks old they had to replace the pump, it took 6 weeks to get it. It is noisy and does not dry things well. I bought a Maytag because they are said to be good, never again. My 15 year old Kenmore still out preformed this machine.

Sounds like we bought the same dishwasher. I will never buy a loud no clean maytag again. It's two years old makes noise, doesn't clean very well, been repaired once and now the rollers for the slide out basket are broke. you cant just buy the 50 cent roller they want you to buy the hundred dollar basket. to think I paid extra for this piece of ### a maytag