Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Maytag / don't buy the extended warranty from maytag!

0% 1
They take their time to fix the appliances and don't come. I am still waiting for my washer to get fix and it will take 8 weeks to get the washer fix assuming they do come and have the parts.

My washer is leaking and it took 3 weeks for someone to come out. When the technician did come, he said the last technician forgot to secure the motor with a latch. (That means I had a unsecured motor for a year.) It will take 2 more weeks for someone to come to secure it so a total of 5 weeks of waiting.That day, no one came.

But to top it off, I called and asked the status and ALL FIVE REPRESENTATIVES said he was scheduled to come... they lied. The last rep even said he would come even after 5pm... so I waited.

Finally, I called again and the rep said that the technician wasn't able to come.. gee it was already 5:30 after the scheduled time. The technician should of called me or the 5 REPRESENTATIVE should of told me instead of me waiting. It will take another 2 weeks for someone to come out.

I called this week to confirm someone would come out and... they don't have me scheduled... so I can schedule another appt it and it will take another 2 weeks. That is 8 weeks, 2 months till the washer gets fixed assuming the technician comes and the last technician diagnosis it properly.


Sort by: UpDate | Rating
N  3rd of Feb, 2007 by 
Agree Disagree 0 Votes
If you are still within your 1 year manufacturer's warranty, you should call A & E Factory Service at 800-905-9505 - they handle issues for Maytag's first year now.

If you have an Extended Service Contract (Maytag Dependability Plus), look on your certificate and find the # that you need to call for service and they should be able to look into this. Most service providers normally have a 10 day time frame (to diagnosis the problem within 10 days - this info will be on your contract Terms & Conditions also) - with the exception that parts are on backorder. MDP does not have any control over the parts being delivered but with the recent transfer of service from ABS to A & E there have been some issues.

I hope this helps you some and that you get this resolved!
Let me know if I can help further!
A  24th of Aug, 2007 by 
Agree Disagree 0 Votes
My daughter had an Admiral Refrigerator serviced by Maytag Dependebility Plus for the past seven years. Somewhere along the line they got her listed with a new refrigerator that she never purchased because they update your information by unrequested information from sales companies. After paying for service on the only refrigerator she has owned for 7 years her unit went bad. Maytag Dependability agreed that they had her old unit in their system but since they changed it to a new unit she should have caught the change on the bottom of her contract that they made by mistake and now they wont service the product.

Post your Comment

Maytag Logo Maytag
Customer Service
553 Benson Road
Benton Harbor
United States - 49022
+1 800 344 1274
View Full Information

Reply to