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Lowe's Home Improvement / Lowe's Home Centers / unethical behavior, custom cabinet installed incorrectly and broken. incomplete job.

1 Stillwater, MN, United States

I purchased from the Lowe's in Oak Park heights location in MN two custom cabinets,
two sets of pull out drawers and farm sink to be installed. I paid 6, 617.99 which included install.
The installer showed up at 2 Pm on Tuesday November 6th. The custom cabinet was broken on the bottom and he cut holes in my wall next to the cabinet with out my
knowledge and behind the cabinet. Refused to install a set of four pullout drawers.
Damaged the door in my laundry room.
I spoke to Lowe's install manager Brad and also a Mr. Day about getting the wall fixed
and the job finished. They were to my home twice and saw first hand the damage.
My understanding was the repairs and install would be completed.
After hearing nothing for weeks and Christmas is coming I called and spoke to the installer who now is refusing to correct the problem of repair and installing.
I am not able to attach documents, pictures etc but all is being sent to my attorney this week and you can request what information you need.His name is Dick Huffman email, rwhuf@aol.com My email is kimmer_land@yahoo.com
Thank you, Kim Erickson

  • Updated by Kim Erickson, Dec 05, 2018

    In my previous post about Lowe's at their Oak park heights location on 12-4 2018
    The mistake I made was the installation manager Brad not the installer refused move forward and correct
    the damage to my property and finish the install.
    After reading my contract I now see that I have a one year guarantee thru Lowes on installation which they are refusing to comply with.
    My contract states" WHEN YOUR PROJECT IS COMPLETE WHEN YOU HAVE THOROUGHLY INSPECTED THE WORK AND ARE COMPLETELY SATISFIED . IF YOU ARE NOT SATISFIED FOR ANY REASON LOWES WILL MAKE IT RIGHT GUARANTEED"
    Because I am single I feel is the reason they are trying to take advantage. Thank you, Kim Erickson

Ki
Dec 4, 2018

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