Galanz Inc. (North America)
reviews and complaints

SCAM. GALANZ IS A SCAM. Anything goes wrong and they do not reimburse as their warranty document clearly states. I am owed 891 USD and my costs and NOONE takes responsibility to ensure money is paid back for faulty goods. I am never able to speak with Billings/Finance as it seems all correspondence is done internally, in 5 months, 9 internal emails have been sent and when I have been given dates of a cheque (who uses cheques nowadays)being sent to me, this has never happened. In my opinion this company is a SCAM

I bought a small refrigerator for my office, at target and it went out 6 months after purchase. Contacted Galanz company back in February 2023 for replacement but was told they couldn't replace it that I would get a refund instead. Ever since that they I've called numerous times, and they keep on saying they mailed the check then I call again and say something else. The thing is that it's been eight months, and I still haven't received a refund. Now October 2023 I've called several times to speak to supervisors which I have talked to before to ask what's going on but now, I get put on hold for over 20min and no one come to the phone. I was getting the run around but now I won't get an answer once i get transferred to another person.

We got a microwave from Galanz Inc. (North America) for $139.99 on 11/31. But it stopped working in June 2022. They said they'd fix it for free for a year, but they wanted us to send them the proof of purchase, the serial number, and the plug part of the power cord. We sent it all to them, but they said they didn't get it even though we sent it with priority mail and had proof of delivery. We asked them about our refund after 6 weeks, but they still said they didn't get it. They asked for a picture of the machine and the tracking number, but we didn't have the machine anymore. We sent them pictures of the labels on the back of the machine and the tracking number, but they haven't said anything since then. It's been 12 weeks since they got our package, and they're not honoring their warranty. Please help us get them to do what they said they would. Here are the documents we sent them. Thanks for your help.

I emailed Galanz Inc. on December 17, 2022 to let them know that I was missing five screws for a door handle on my new fridge. They asked for my receipt, which I sent, and gave me a ticket number. I never heard back from them, so I emailed them again on February 13, 2022 for an update. They responded the next day saying they didn't have an update and didn't give me a timeline. I emailed them again on February *** to ask for the name/model of the screws I needed, but they never responded. On May 8, I emailed them again and asked for a resolution ASAP. I called the service area, but they couldn't help me either. I followed up on May 12 and they said they would let me know when the parts were sent out, but that never happened. I emailed them again on August 20 and they encouraged me to return the fridge to the store, even though I've had it for almost 8 months. I can't remove the fridge since it's in my basement and all I need are five screws. I emailed them again on August 22 and October 13, 2022, but they still don't have an update. It's been almost a year and I can't find replacements at hardware stores. I've included screenshots of all the emails.