Lowe's
Reviews and Complaints

Purchased a GE Profile washer and dryer with stands. Took me 15 minutes to purchase appliances and set up delivery for the next morning at 8:00. After three weeks the washer started smoking and a burning smell came out of it. Called back to same store and explained what happened. First they just gave me a 800 number and said they could do nothing. Then after realizing I had 90 days, I called and asked for a new washing machine. They said they didn't know if they had one, when pushed they finally said they did, then when I asked to be scheduled for the next day, the person in appliances said that only a manager could do scheduling and they would have to get back to me. After three more calls I finally got scheduled. The next day two delivery men showed up and came in and said they would have to check to make sure washer was broken (said not that they thought i was lying) and then said they thought that they had brought the wrong color. Said they would return in a couple of hours. Not...then I called store manager who proceeded to come out with another man and take pictures of washer and turns out the delivery guys had the right washer just was alittle color blind. Came back five hours later (all day by now) and drove onto yard, scraped walls, and while unpacking new washer in garage to bring in, dropped it. So, wondering if this one will last? I had no trouble buying it but what a nightmare when i had a problem.

Cindy Norton/Ray Norton

I ordered three interior doors to be installed in my home. I payed $1, 240 up front on May 23. I now have two doors, (it's October 22) but they have had to send back the third door twice because it came to them damaged and twice the installers they sent damaged the door... badly. In the mean time, I have had family come to visit and had to hang a sheet in the door. Everyone apologizes, but it is the most incredibly incompetent work that I have ever seen done (and I'm NOT the fussy sort)... Will NEVER go into a Lowe's store again.

I purchased two Harbor Breeze ceiling fans with light kits. A few weeks ago the fan stopped running. In the on position you can hear and feel the motor trying to operate but the fan blades will not move. Model: YU-C52WCF (BAOD52-5LKL) Feb 2006 "YY", 5 blade. The light works fine. Any suggestions on what to look for?

Our family has been shopping at Lowes for years. For years we have tried to "build something together." Once again we have had a horrible experience, this time with a store manager (female) that "honey" ed us to death. We spent over $50, 000. for products to build a store, most of the time the products were wrong and the delivery wasn't done as promised. Then we foolishly decided to do some home improvements. The manager "gave us good deals?" Only to find out the price she quoted us over the phone and then after install the price jumped up over $4oo.oo, and to make matters worse she never put us on the no interest plan as promised. After spending $6ooo.oo in the store. We went in to find out why our bill was so high and why we weren't on the no interest plan. The explanation was she typed it in wrong.

But they wouldn't put us on it. Not sure why "honey" suddenly didn't like us anymore? Maybe because she made so many mistakes. Amazing isn't it, the store manager screws up and we the customer gets penalized. For the record we never went in and signed for the merchandise or for the install of the carpet. She, "honey" did it all.

OCT 2008: This past week, we bought two sets of mini-blinds at Lowes, Louisville, Colorado. There was a sign posted - $70 installation which we confirmed with the floor sales staff. The following day we called to set up the installation. After being transferred to the wrong person twice, we set up the initial appointment, where their sub-contractor comes to your home to measure your windows. The charge was $35 for the measuring, which could be "applied to the total contract cost." So far, so good.

I then took the measurements and had the blinds trimmed (for free) at Lowe's. I then had the floor sales staff call the installers to let them know we were "good to go" and to put us on their list -which we understood could be about a week wait. Again, so far, so good.

Then the trouble started.

After I left the store, we received a call from the person at Lowe's who handles the installations that I needed to come back to the store "to sign an installation contract." I requested that it just be faxed. No can do, they said. I then asked to speak to the store manager...

After a long wait, DAN answered. At best, he was perfunctory, but mostly unhelpful if not uncaring. He said not only could we not do a fax, but he started blaming the floor staff I spoke with at the time of sale for telling me I could handle this over the phone. He also blamed the installers who came to our home, saying they shouldn't have given us the measurements of our window wells before we signed a contract - (Say what? The measurements of our own window wells?).

It gets worse.

As directed, I had my fiance go to Lowes Louisville that same evening in order to "sign the contract." I expected this to be a five minute procedure. My fiance spent over an hour in frustration in the store.

One other note: Because of the height of the blinds and the fact that the old blinds had to be removed, we had been told that there would be an additional $15 charge per window blind. Fine. That would mean, I figured about $70 more, when including the credit we had already paid - $35 - for the measuring.

At first, the staff at Lowes hasn't any idea of what contract we need. After my fiance gets me on the phone to speak with the floor staff, they say "Oh, I think I know what you need." After a great deal of delay, I find myself on the phone once again with the store manager - DAN - who this time has had my fiance already sign a installation contract for well over $200!

In addition, Dan is disputing that Lowe's even has a sign advertising a $70 installation offer, says he can't see it, and questions whether we even saw it. Again, he's blaming his floor staff. Again he's blaming his installers who came to our home for letting us photocopy their paperwork.

If this wasn't unprofessional enough, he begins to argue with me about Home Depot, who is located about a half block away, who has a "whole house" 10 window treatment installation for an amazing $118. I'm trying to tell Dan, if he wants to keep our business, he might want to help us, not rudely defend himself and blame others.

As it turns out, Lowe's won't allow my fiance to get back the paperwork (contract) she signed. After I get Lowe's staff back on the phone and demand it, they do allow her to cross off her signature. Furthermore, they keep the paperwork she brought to the store and even kept our receipts for the blinds. My fiance left, feeling completely disrespected.

For the record, we have invested over $40, 000 into two homes during the past four years, and have spent thousands at both Lowe's and Home Depot. From now on, it's Home Depot who gets our business.

Buyer beware. Lowe's, in our experience is disorganized, lacks competence and shows little ability to work with frustrated customers, at least when this manager is involved.

How great of lowes to pride themselves on a guarantee competitor price match. However, they are not willing to price match their own store. That's right one lowes in one part of town has one price and the other lowes a couple of miles down the road has another price - and guess what - they will not match it. Even after the first lowes told me to go on to the other store and get the item there, for they were out of stock. So guess what lowes - I guarantee that I will take my business to your competitors instead.

I ordered a wooden fence from Lowes and the sub-contractor came out and appeared rather bored and annoyed. Whatever...I paid almost $6, 000 upfront for my fence and his attitude was minor. What wasn't minor was the slow, sloppy job that they did, the mess they made and the overages of about $500 worth of dry cement and boards that they left in my driveway and on my lawn. It took them 6 weeks to pick them up, under threat of a lawsuit. DON"T ORDER FROM LOWES!

SLOPPY and rotten management.

(ps- they also messed up on the delivery of a patio set that I had ordered about a month earlier)

As a contractor I get no discount. I spent over 1000 dollars. They said I had to spend 5000 dollars to get 10 perceve nt discount. I hav not a lar account so they already have me on the hook. I never recieve any coupons. A freind of mine, n thousot a contractor or account holder. He recieves discount coupons every month. That what I get for spending a couple thousand dollars every month. I will be cutting my lar account card. Thank you fotr your customer no service...

I ordered hardwood pellets for my stove. I paid for them on a Friday. No problem 37 tons in stock. Monday the delivery shows up with the cheaper softwood pellets. I told the driver that I ordered hardwood pellets. He called the store then told me that they sold out of the hardwood pellets. I told him take them back. I called corporate and was told the store manager would get back to me. I got a call saying there was a mistake. The hardwood pellets were in the warehouse. I gave them a hour to get the right pellets to me. They did. I let them know I wasn't happy about this. All I get is "it was a mistake and they corrected it. I'm sure if the pellets were delivered to someone who didn't check, they would have received a cheaper product and possibly not known the difference. I can see the wrong pellets being loaded. But to be told that they were all sold out after I discovered it, doesn't fly. Especially when they did have what I ordered at the store.

Lowe's of chicago-brickyard, il, #1845
2630 n. Narragansett avenue
Chicago, il 60639
The worst customer service I have ever experience in us. I was treated like a criminal for opening a box before I buy it. Several associates were around and nobody asked me if I needed help. When I opened the box a women started accusing me in all kinds of things. Don’t buy from them.

we purchased cupboards and had them installed july4th and picked out sink & faucet & granite countertops.They called one day & said we need to come down & buy a sink, which we thouht we piced out earlyer.So we drove down and no one there to help us in kitchen dpt.So we bought a sink so they could ship to countertop people. then later they said the faucet would not be in until 09/09/2008 and that they would ship both when the faucet came in. So we waited weeks & one day they called & said that the sink would not fit under counter & that the faucet did not come in, So they said they took the store faucet store sample down & I told them they would have to solve the problem on the sink. What a nightmare on elmstreet if iam going to spend $13, 000 it will be in a different store. We were suppose to get $750.00 rebate but they sent $500.00 What a joke. WE are still waiting on countertops. I sure am Glad i know alot of people IM going to spread the word if you know what i mean !

Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off.

Called distributor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help.

Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states "We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment."

We're stuck with defective furniture. Nice.

We're no longer Lowe's customers.

We added a 700 sqft addition to our home using over a dozen gallons of primer and Valspar paint from Lowe's. We painted the room, then installed the floor, thus giving the paint over a week to dry. One year later, we moved a chair that was in the corner, and it was stuck to the paint on the wall. We pulled the chair away and chunk of wall/paint came off. We also had the same problem with picture frames; paint stuck to the back, causing the pictures to stick to the wall. We literally had to pry the frames off. I send both an e-mail and written letter, hoping for an apology and maybe an explanation, but nothing. It's just horrible paint, and even worse customer service.

I purchased a shed to be installed by Lowes contractors on 8/10/07, Total price $1806.21. After installation the floor was weak and now the shed has shifted and the door is hard to open without lefting it up.

I have called Lowes, went to Lowes, my son has gone there on a daily basis trying to get this resolved. I talk to Mr. Jim Konkel at Lowes Easton and he promise me he would get this matter taken care of.

Someone came to my house (didn't call) to look at the shed. They told me to take everything out of the shed and they would be back on that Monday.
They did not show. I call and still no show. My son went to the store and a
couple days later they came(did not call) a board was place under the shed and this still did not solve the problem. The door is still hard to open and the back of the shed floor is weak.

The only way this shed can be corrected is to take it down and put it up again.

I am so tired of dealing with trying to have it corrected until I would rather
Lowes come and take it down and give me a refund.

I don't want anyone to come to my home again without calling and if this matter is not resolved Iam going to close my account and shop elsewhere.

Lowes had no problems taking my money and this was paid in full at the time of ordering, but I can get their attention to correct an error now.

This will be turned over to my attorney and if necessary the BBB.