Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off.
Called distributor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help.
Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states "We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment."
We're stuck with defective furniture. Nice.
We're no longer Lowe's customers.
Recently Discussed Complaints
music
20 mins ago
charged me monthly for something I don't know.
541 mins ago
Where are my recipes?
23 mins ago
Does Not Pay her Employees
618 mins ago
ultra-thin high waist shaping panty
2325 mins ago