Lowe's
reviews and complaints

Sorry to hear that! We are DONE with LOWES too--cancelled our credit card with them and all. They need to stop selling APPLIANCES! they have no idea what they are doing or selling and the customer service is terrible. They may as well hire all elementary school kids to work there, they would probably figure things out quicker.

For what dumb ### reason didn't you just answer the door when the delivery was on time? Seems like you just think you are superior to others and you found that the delivery driver values his time as well as you value yours. He probably had to leave so he could keep his appointments with other customers who would actually answer the door when he showed up on time. Seems you are pissed that lowes doesn't think you are better than any other customers...and quite honestly...they don't need your business. Courtesy works both ways. grow up.

don este que pasa ciao?

i agree. I go to the home depot near my house because they have english speaking workers. I dont care if your are french, asian, mexican, or romanian, if you are working here in America then english needs to be spoken. Americans have to speak foriegn languages, mostly spanish, just to get certain jobs in certain areas. Other jobs like in construction, you wont be promoted to foreman if you dont speak spanish for certain types of businesses. Americans may have different accents and pronounce words differently depending on where they grew up, but there is one thing in common we have, we can understand english. We have had many peoiples come to America including Irish, french, british, african, vietnamese, chinese, thailand, and russia. The majority of these people learned english and assimilated into society so that we could be one as a nation while still maintaing there heritage and living in communitties with like people, ex. chinatown. But when it comes to mexicans or those from south America we are called racist for wanting them to learn english before being allowed to enter our nation. All foriegners before had to learn english but somehow they are different, just because they are our neighbors. I would not dare go to mexico, or france to live without learning to speak the native language, and if they had to go into a business or deal with customers that did not speak they would get angry as well. French people get angry at Americans who do not know french if that said frenchman does not know english, is that racist? No. I thought that people who enter our country had to take test and be checked for diseases and criminal records as well as learning english, so if they are here and do not know english isn't that almost a certain sign that they are here legally. How do they get the job if the manager does not speak spanish? does that mean that at lowes only the employees that speak spanish are allowed to be promoted. Isnt that discrimination against americans who speak only english or against the other managers who get paid less because they do not know spanish? We have to almost know a foriegn language just to call the cell phone or cable company, now we need to know one to get employed or to buy a slurpee. Thanks for reading this and realize it not discrimination or racist and if it is then it goes both ways because there will always be a group left out. Should americans be left out or visitors.

We purchased a Generac generator on March 2oth of this year and have had nothing but trouble with trying to get it installed. The Co. that is
supposedly going to install can't even call us and let us know what the problem is. I called the store ( #2948) and talked with Ashley in installation, and she called Watts Elec. She then called me back and said that we will get a phone call from the gas man to set up a date. This was done twice by myself, and she called twice to ask if they had called me back twice to see if they had called. The answer was no we heard nothing.
If this is how things work, I will your store come back and pick it up and return my $9000.00. I'll just go to another home center and purchase it from them. I just can't see paying for something to sit in our yard so we can just look at.
On Monday, May 8TH, I will be going the that store and give them 24 hours to do something or refund me and I'll go where I don't like to go and purchase it there. Home Depot.
My name is Lucien Boissonneault and I can be contacted by phone [protected] or by e-mail.( DONB1937@SC.RR.COM )

from reading the complaints about Lowes', I wish I read them before I purchased my vanity.
Not only are the customers unhappy, so are the employees.
But rest assured, I will get satisfation, one way or another. I will make it my mission in life to get the vanity that I ordered THREE months ago.
If you're having the trouble with Lowe's customer service that I am, contact their Executive Management at their corporate office at [protected]. Yes it's long distance from California but maybe you'll get the satisfation I am still waiting for.

As of 06/23/2012, my husband and I was regular customers. Garry and Melissa changed that. After about 35 minutes or more standing in Flooring, for assistance from passerbys, I walked over to lightening, waited until Garry finished with his phone conversation, I asked for assistance, then he stated rudely I have a customer, that I need to go assist in another department, I said, I understand, but I am standing in front of you now, after 4 page for Melissa, and after 35 minutes of more without assistance. He starts to a get indignent, Melissa walks up, wants to argue that she only step away for a second, and no one paged her. She had been paged 4 times, I heard the Pages, and if you wanted to get technical cameras would show, my husband standing there asking everyone that walked by for assistance, and that she had not been in that department. I will do my future home projectss with Home Depot.

If you found such a great price, why bother going to Lowe's? Just buy it! Lumber is a commodity, so price is dependent on when it was purchased. It can change daily, and often does.

Just because a check has all the info from your drivers license does not mean the check will be accepted. There are other factors. And actually the girl didn't lie...it is a recording. The whole world doesn't revolve around you or your check. The cashier can't control if something is declined.

I will never give lowes any business again. in the future home depot will recieve it. reason.I bought a new washer, dryer, freezer in the same week I put it on my charge with in 8 months i paid off all but $700. i was going out of town so i decided to make my payment 2 weeks early. when i got my bill there was a late fee.they insisted I did not pay. I gave them $75 that same day and said I would be back in a couple weeks to pay it off. my next bill not only showed the payment i paid but also the one they said i was late. dated 10 days before the due date. I went right over there and showed them i was right and wanted the late fees given back. they said no so i handed them a check for the balance owed. by the way that paid the 2 year debt in 9 months. I no longer owe LOWES and no longer will buy there.I cut up my charge card and hope many other readers will do the same.

I recently got tired of home depot lack of customer service so i went to lowes my first purchase was a bbq to be assembled for pick up the next day . When i went to pick it up they dumped a box in front of me . so i sait it was supposed to be assembled they said sorry we will have it for you tomorrow morning well i called it was not done i explained the day before that i had to be some where and needed it for a party on sunday and that was the only time i would be home well they promised it would be delivered free the next morning by 7am well 8am i called the store they said there was no time on the delivery strike three the manager went to see if it was done he said it was but there ws a big dent in the front of it . who thinks its ok to deliver a damaged product. they are not even trying to get my business and they wont any more.

I would never buy anthing from Lowes again that requires an warranty. On 7/20 my refrigerator broke down I call the warranty and they sent out app.+. the gut came in my home he wasnt friendly at all, i went down stairs so he can handle his business. 45mins. later he calls me upstairs and starts to go ffo on me in front of my kids, to react would have been a bad mistake for me. so i call and made a complaint. a few days later they sent out another mom and pop tech. dont get me wrong I have nothing agaist one person company, but a gaint like Lowes should be using better tech. so the second tech comes out and open the refigerator door and says: this unit is unrepairable. *** this ahole didnt even plug the unit up. the 3rd service tech.comes out plugs the unit up unplugs it, *** both panels and say: it looks like a tech. drill a hole in the freon line to see what was going on the the line, and the fan is out and the motherboard needs replacing.in any event you're covered and i'll oder the parts. make a long story short we went over 3 weeks with out a refrigerator, sure they replace the unit and paid $250 for food loss. but that is not good enough for me, I wish to be compensated for this ordeal. I was told I drill the hole in the line. i was told a gift was sent out, then i call back to tell them the parts are here but i dont need them, at this point i was told the gift card was cancelled. no one knew what the other was doing, no one check the notes from the GE service tech. and he was the only true tech. in the 1st. place. this is BS. I'm seeking $3, 000.00 for compensation

We purchased cabinets from Lowes in 2017. It took until 2017 to complete our kitchen. We were told they would make it right then make compensation for this mess. We spent $16, 000 and they would only give us $5, 000 for waiting 2 years on a kitchen.

We will never purchase from them again or recommend them. The cabinets were Craftmaid. They were delivered with holes and scratches every time. The first brand was Shandoah and they were also junk.

Now we are going through the same thing to get them to release the $5, 000 they promised.

Buyer Beware!

I went in on a weekday evening to purchase lumber(being a female-older) I went in and at least 3 employees and a manager were standing at check out desk in the load out area. there were maybe 20 cars in the whole parking lot. I looked for a cart and found one with stuff in it had to remove items. There were loads in the ilse ways with stock stuff on them with no one around. I loaded BY MYSELF treated lumber for out side 2x10x8s and 2x8x8s and plywood. There were "guys" in the isle looking then then drove off, anothe"guy" came down and then stopped and looked busy. I don't mind loading but i was in a rush plus NO ONE WAS IN THE STORE, so, there were emplyees all over the place. I was slamming the boards to see if anyone would offer, no such luck. so i pushed the cart to the front load out registar and i said thanks for the help and he said "i am helping u" How sad. I asked for the manager told him the problem and he even buckled his knees and didnt say ONE WORD! He was scared! the others just gave me dirty looks. they loaded my truck cause I wasn't after spending $200+. They don't care they ran off the moms and pops places so now we are stuck with this *hit. as i was leaving two employees were walking out front "chattin" how nice wish my job was that easy!

Purchased fensing from Lowes. They state they will meet others prices. I bought fense boards and they met the competors price. I paid for the boards and was picking them up later. They called me an hour later and refused to let me have the fense boards at that price, and I had already paid for them. So don't believe them when they tell you they will meet competors prices, and that when you buy something from them, paying for it, that it will be yours

Our company had ordered a fence from your company (Lowes), which we were told that we would receive on the 23 of August and we never did... On the 28th we called the store to find out why they never called us to let us know where our order was and why we never received a call tell us it was on back order . The manager of the store then went a head to tell us that the vendor had been on back order for over 3 months which they never told us in he first place or we would of never ordered it to begin., .. Again poor customer service .. So then they tell us we would receive it Sept. 12th and when we called on the 10th they said it would be available on the 14th so we then asked to be transfered to receiving and the manager of receiving then told us they don't know why they told us because they don't receive on Sundays... So we were lied to by two different departments because they didn't know what they were talking about ... As a Business that store is very poorly ran and we still have no answer ... Our business will never work with that location ever again...

Every time I go to get plants there is never anyone to load at the norman, & 74th street okc stores. There is plenty of people doing nothing they don’t even offer to help load. Once another customer loaded mine. Its ridiculous that you have to chase people down there should be someone asking you. Another issue is what’s up with the plant carts cant they have them inside available to you. They should also double staff the garden area with people ready to help and load. The prices of each plant should be available and on all plants so you know what you are paying.

Looking for front door. one employee was busy with customer. two others standing around doing nothing. waited for busy employee to get help.

Kevin Wilson did great job of helping. went back on sat. after getting front door mes. didn't like Clint he was 45min. late and didn't call to let me known that he would be late till 45min later which i was back at work.never i am sorry or anything! any way back to sat.morning young man tells me i have to have tax whatever for $20.00 and me telling him i didn't need that he said i had top have this and that to be able to get door. i am so disappointed in service. it is as bad as home depot!

we were happy to see you come into the comm. but i see it is all the same. will not see me there again and will never buy any thing from you're store . lousy service people that don't know what the are talking about lousy lousy lousy!

We purchased replacement door and windows from Lowes, and Lowes sent us a rewards card for our purchase. I went to use it for a small purchase recently and it was declined. The cashier said there was no balance on it. It was embarrassing as I had to leave to get money to pay for our purchase when the rewards card should have been all that was needed. I called Lowes and they said there was nothing they can do unless I go back and make another purchase and try to use the card again. If it does not go through then I must call them from the check out line to see what it wrong with the card. There is nothing else they can do.

Well now I can clearly see. My experience was Lowe's Visa closed my account and stated I had opt out. When I have been a totally dedicated customer, never late. I called when I noticed my account online stated it was closed. I was informed that I had opted out in November. I asked for the issued to be researched as I had made no such request, in fact, I had not been online as I had attempted the wrong password and was unable to get online during the period I supposely opted out. Ummmm...interesting, nor had I made any type of contact with the company. Well, I just got my letter from them and they refused to turn this around. Of course, this is happenning when my account is just about paid off. If is was not for dropping my credit score, I wouldn't even fight it. This is wrong! I will not forget this GE.

This same thing happened to me. I just noticed my 9.99% when it has been 4.99% fixed for the last 6 years. I also started with Capital One and it changed to Lowe's Visa. I never received any notice on my bill that the customer service associate claimed had the information about closing my account, opting out and keeping my original 4.99% fixed rate. Customer service claimed that by making a purchase during THEIR agreement period (which I never received) back sometime in May 2009, this would make me agree to THEIR new terms effective sometime in October 2009. I was NEVER informed of this at all! I have NEVER been late paying any of my bills ever and this year I started paying my Lowe's Visa bill in full every month. I think Lowe's Visa is lying, being sneaky and will lose good customers like myself over this!

On 3 different dates, I purchased 80 lb. bags of concrete and explained I was disabled and needed someone to load product for me.All 3 times nobody helped.fortunately I brought a friend along.This type of treatment to the disabled is shameful.Please don, t shop at Lowes and help people with disabilties a bit of dignity and self respect.Give thanks for your health, you never know when you, ll be in my shoes.

Gave One of my employes a hard time about returns due to the product was missing parts. How much do you think it cost for my guys to have to go back to the store to get a replacement but also to be told he should had known it was missing parts. Well Know wonder their store is always empty. Lowes also lies about price matching, as they have screwed us on this many times. This Co. spend about $380thousand a year in electrical parts. No bussiness for 1 year.

All 3 times nobody helped, yet your lazy friend allowed you to beg for help 3 times?

I agree with PSUGUY... once I was stranded in front of a Walmart because I left my lights on therefore draining my battery, there's a tricky latch to the hood of my car and in the freezing cold, and short fat fingers I couldn't get to it, I asked one of the Walmart employees that puts away the shopping carts for assistance and he said he couldn't touch the car because of liability issues. If something happened to the car while he was helping me, or if he had caused damage to the car, and I would have been a litigation-happy person, I would have sued his ### off.. and Walmart would have been held responsible because he was wearing his Walmart uniform while under the employ of Walmart.

i hear u. i just quit lowes today. u r so right!

Good. It's not a public parking lot. It's for people shopping at Lowes and it doesn't take 6 hours to shop at one place.

I have a Samsung refrigerator purchased at Lowes on March 3, 2011. I also purchased the extended warranty. It is a top of the line fridge and a low dollar one. In 2011 it had to be repaired 3 times. Once due to the freezer frosting over and twice for a leak under the pantry drawer. In 2012 it had to be repaired again for the leak. The entire refrigerator has just about been rebuilt. Today I find it is once again leaking. I called Lowes warranty division and explain the problems I have had with this refrigerator. I calmly explain I no longer am satisfied with repairs and I would like to have it replaced. The refrigerator is 2 years old. In the span of 15 months it has been repaired 5 times. I think it's obvious this refrigerator is a lemon. I was told by the warranty dept. that they would not replace the refrigerator. I then told the rep that it was obvious the extended warranty was useless to me and was written for Lowes protection and not the consumer's. She told me I had the opportunity to familiarize myself with the wording of the warranty prior to purchasing it. Did I do that? Certainly not - I assumed the salesman knew what he was talking about when he encouraged me to purchase it. So, tomorrow I will again take time off work so Lowes can send someone to repair a refrigerator that is obviously no better than a hunk of junk. Stay away from Samsung appliances. This is the 2nd model of this refrigerator we've had. The first was replaced the same day it was delivered. It was delivered in the AM and by the time I got home from work it had flooded my kitchen. I should have asked for another brand right then.

Sir:
I purchased a refrigerator from one of your stores (#0482) back on 24 Oct 2009. I also purchased a 4 year extended warranty within. Back on the 14th of June 2011, the ice maker quite. I called the extended warranty number a filed a clime. As of this date the problem is still not repaired. I have records where I have contacted the warranty people and your executive support office. I was set up with an appointment date and time for them to out to repair the unit. When they contacted me to confirm the appoint, I was told that they could not come out then. This was because the appointment was set up VIA their web page and it was not current. I was told that it would have to be sometime the next week. I call the warranty people back and provided them with this information. I requested another company to service my unit. I was never contacted by this company. Si I called them back and this time they gave Jim Whxxxxxx repair service, who I know of. This company contacted me, but took some time to come out to look at the unit. I was informed that on the 8th of July 2011 the parts were placed on order. I then was informed Mr. Whxxxxxx had received the parts on 13 July 2011. For over a week we talked to Mr. Whxxxxxx and his office asking when they would come out to replace the parts. We were told several times they would be there, but they never showed up. I contacted your executive support office and asked for their help. After I provided them with all of the information I had, I was told that they would get back with me. The following is a copy of their response.

From: Exec Cust Service [mailto:Exec.CustService@Lowes.com]
Sent: Monday, July 25, 2011 3:48 PM
To: MrED@xxxxxxxx.xxx
Subject: Repair:

Mr ED,

Mr.xxxxx, I did contact NEW and was advised that the service tech has been out of the office sick for over a week. I was also advised that your part should be replaced one day this week. I do apologize for any inconvenience you have experienced and I will follow up with you on Friday, July 29, 2011.

xxxxxx
Lowes Executive Support
[protected]

I waited until around 2pm on the 29th of July 2011 and tried to contact them back. But the phone number of [protected] is NOT a number for your executive support office, it belongs to another company. I found another number and called. I talked to xxxxxx and was informed that xxxxxx was out to lunch and did not know when she would return. I requested to talk to you sir and was told that I could leave a message for you with them, but that you would NOT get back with me. I asked numerous times for this and was given the same answer. I stayed on the phone for quite some time waiting for xxxxxx to get back from lunch. I was also informed that only xxxxxx could help me out as she was the only one that had all of my information. But I was also told that I could provide them with all the information again and they would try to contact all parties again. I was then informed that xxxxxxx was back at last from lunch. First I asked xxxxxx about the incorrect phone number, and was told that she had mistyped it. Most people have their signature set up to be inserted automaticity. I informed xxxxxx that as of this time I have not heard from Mr. Wxxxxxx. She info mend me that she would get in touch with him and get back with me. I told her that I had been waiting all week for this and that I had other things to do. I left the house and was going into town when she called me back and said that Mr. Wxxxxxx would be there that night or on Saturday mooring. Well this never happened. Sunday afternoon at 2:31 pm I received a call from Mr. Wxxxxxx asking if he could come by and install the repair parts. I informed him that I was at a close friends home for their 50th wedding annaversy and I was not about to go back there at this time.
I have since gotten rid of the refrigerator and bought another new one.
In short sir I find that both your warrant service and your Executive support office are lacking in any support of good customer service!

I posted part one of my nightmare with Lowes Service Advantage a few days ago. This is the final chapter of the story. On Tuesday the repairman finally came to install the computer board. After installing it he put towels in the machine "to give it weight" and started it. It ran but still wouldn't spin. His comment was "I don't know what else it could be." I picked up the phone to call Service Advantage as he went out the door..I thought he was going to his truck for paperwork for me to sign. Imagine my thoughts when he got into his truck and drove away without a word. After being passed around (no big suprise) to a number of different people, a supervisor told me that she would submit paperwork to get me a replacement machine...but...it would be at least 3-5 days to get a decision. Please note that I asked every single person that I talked to for a phone number for Lowes Corporate Headquarters...each number I was given took me back to Service Advantage. In frustration I called Reggie King, the sales manager in the Henderson, NC store where I had bought the machine. I explained the days events and asked him if he could provide that phone number. He advised that he would call me back. A half hour later he did call and told me that he had talked to his manager (Mike)and they felt that it had gone far enough. If I could bring them my receipts they would replace the machine and then they would fight Service Advantage to be paid for it. To make a long story short..I was delivered a brand new washer today. Mr King was definately the light at the end of the long tunnel I've been traveling for the past month. Thank you Reggie..and Mike..you are truely my heroes.