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Light In The Box

Light In The Box review: do not use this company! 253

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Author of the review
1:16 am EDT
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BEWARE!

I bought some nba jerseys from lightinthebox.com(they have another site called Sellerkey.com), thinking they might be ligit because of the pictures. when i recieved them after a month i was very dissapointed. they dont look anyhting like hte picture. and they wont give me a refund but a coupon instead. thats ridiculous cuz im never using this site again.

The jerseys was sposed to be a swingman which means it should be stitched. the numbers looked like they were spray painted on the jersey. and there is no tags. its all mugged.

These guys just stick in nice pictures, bottom prices, once you pay, that`s it, you are ###ed, it is just a BIG BIG RIPOFF.

Nov 16, 2010 8:17 am EST
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,
We are very concerned to read your comments and would like to extend our sincere apologies for the unpleasant experience. We are taking the necessary steps to improving our customer service and product issues, if you have any problems or complaints I'd like to invite you to write us at Contact@lightinthebox.com
Please accept our sincere apologies and hope that your next shopping experience will be a better one.
Thank you for your time and understanding.
Sincerely,
Luisa
LightInTheBox.com
Jul 13, 2011 6:09 am EDT
Light In The Box customer support contacts
Address

Beijing, CN

File a complaint Write a review
Dear Customers,

On behalf of LightInTheBox.com, I would like to apologize for whatever inconvenience you have experienced while shopping with us. We are continuously working on improving our products and service, so we very much value your feedback.

I would like to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.

Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.

Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html

Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

Regards,

LightInTheBox.com
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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253 comments
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hill_timothyb
, US
Sep 18, 2018 3:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered some products as a guest and never received confirmation that it was ordered. Could you please track the product through guest name and let me know what the status on my order is.
I would greatly appreciate it.
Thank you
Timothy B. Hill

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Ahmed Abdul Moneim
, US
Sep 10, 2018 11:58 pm EDT

Here is my order number [protected]... i have ordered 3 hats and when i received i found that it does not mach what they shown on the website another models and another colors which is totally clear cheating and i want to refund... check the below pictures of what i ordered and what i received

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Alyazia Alameri
, US
Feb 02, 2020 7:07 am EST

how long did it take to deliver to uae, because i ordered something and it hasent been delivered..

i live in uae too so i wanted to ask someone who bought something from lightinthebox

thanks you,
Alyazia

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Olivier D
, CA
Sep 11, 2018 2:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello I don’t have an account register with that order, my card was charged and I do not have the item. I need a tracking number and not any kind of link to ask me to sign in my account which I can’t! Thanks

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fali12345
, GB
Sep 11, 2018 3:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid for my item on the 2nd Of September and I received it on the 22nd of September.The item came broken the order number :[protected] and I would like a full refund. As I am not pleased with how long it took for it to arrive.

P.S For some reason it is not allowing me to upload the video I took it keeps saying "file not uploaded".

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Wanda lucas
, US
Sep 10, 2018 12:36 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Order number [protected]
Or [protected]

Products were way too small. Size chart was incorrect. In addition they sent me one item that I did not order in a missing 1 item that I did order. I need to return products due to incorrect size. The button that you select for returns is not viable my number is [protected]

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Dorathy
, IT
Sep 10, 2018 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please I have a problem with my order because I made a mistake to for two sneakers right now I have written message back but have not gotten any reply.I need someone to get back to me

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Kaushal77
, IN
Sep 10, 2018 10:49 am EDT

Dear Sir / Ma'm
I have purchase your product with following details -
Product name - 2017 New design Display single band 900mhz Repeater
Model No. - KW16L-GSM
Sr. No. - LC201700624042

it was purchased through LightInTheBox.com (Order No - [protected].) on July 12, 2017.
Now its not working.
Please help me.

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Kookıe Bırd
, US
Sep 10, 2018 3:36 pm EDT

Why have I not received my order yet...?
Why do long?
How long will it take I have paid for my order online but not received anything
Pls reply

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Sathisgar
, US
Sep 10, 2018 7:27 am EDT

DEAR TEAM,

I have not received my order still. It's almost two months. Very shame on THE LIGHTINTHEBOX delivery performance. My Order number is #[protected].

I have sent many emails to Customer Service but no response still. Can you please deliver my order, or call me @ +91 [protected].

Regards
Sathish Kumar

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Abbas Haidar
, US
Sep 10, 2018 7:44 am EDT

Hi i bought peandant light and have scratches and broken Glass

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Diane Capstick
, US
Sep 10, 2018 6:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered a dress 25 September and paid for it said 35 days delivery . Took over a month to arrive . Arrived too late and is much too small even though I followed their sizing guide . I have sent Numerous e msilsv asking for a return address they just keep sending me a link which does not work .

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pdxistential
, US
Sep 06, 2018 2:01 am EDT

No way to contact the organization, they took my money, haven't sent a product, and have given me no way to contact them. This seems like a scheme. Looks illegal. When I log into my account there's no history of my having ordered a product, therefore there's no way for me to contact anyone at the organization. Disheartening joke.

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Mimrosie
, GB
Sep 05, 2018 9:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Money taken from my account for this order from the company called Light in the Box, I didn't want it. I have cancelled it but not got my refund yet. What should I do to get my money back please, thanks for your services.

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Stoney Edwards
, US
Sep 06, 2018 1:55 am EDT

I have ordered a blue wig to be delivered to 203 the meadway reading RG30 4NN

And its still not here? I am not happy!

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nel abdul
, US
Sep 03, 2018 9:36 pm EDT

I bought about 9 clothing item and 7 out 9 was tge wrong size and damaged and i pay extra duty fees about 75$ .i need to send them back and get my refund please.

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Canary_man
, NL
Sep 04, 2018 3:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered on 1/11 with expectation of 5-7days for shipping. Today is 22/11, so 21 days and no delivery, no information, no way to connect with customer service.

If they are not going to deliver, I need a full refund. If they are going to deliver, I need a date and tracking info.

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Manthan Joshi
, US
Sep 03, 2018 11:43 am EDT

I ordered Fitbit from LightInTheBox after 70 days still I have not received an order. Nobody cares from your team and I don't know where my order has reached. I paid INR 1400/- before 80 days and still I'm waiting for the order to be delivered.

Regards
Manthan Joshi
Gujarat- India
Manthanjoshi84@gmail.com
+91 [protected]

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Yoel konefka
, IL
Sep 01, 2018 10:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My 3 last orders from your compamy were not made by me.i dontsee any orders in my account, but my visa was charged anyway.i want to know what are the last 3 orders from the 23-24/11/17and to cancel them

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Leona dias
, IN
Sep 01, 2018 12:20 pm EDT

I had ordered a dress on 18 nov 2017. I have still not received my order. Today I logged in my account and it says no order. What will happen to my order now. I have already paid for it. These is no live chat also to speak to customer service. Please do something about it. I am very very unhappy with your poor service. Please reply promptly.

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Amyjadegledhill26
, US
Sep 01, 2018 2:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Never ever would I buy from this shocking site again! I've submitted god knows how many tickets now and still not recieved my package and they keep putting resolved and they haven't resolved it or closed! Really getting on my nerves now! No onesie yet the money had been taken out my bank! Absolute [censored]e!

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avir100
, GB
Sep 01, 2018 7:35 pm EDT

In order a product from you I can log in to your website and I have no tracking on my item I want to know where it is and my tracking number and who it is being delivered by I have received no information from you iv order it o the 13th wanting it in time for Christmas.
please come back to me as quick as possible.
Regards,
Avi

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Bhagyashreebhatia
, US
Sep 02, 2018 1:08 am EDT

I have ordered a dress since 29 November 2017 .
Order no is [protected] and shipping no through gati is [protected]
The dress is stuck in Delhi since 11 days. Horrible service. Expected a lot better.
Can you please check and update me. I have uploaded a screenshot of the shipped status

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Marie Herjean
, US
Sep 01, 2018 11:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've ordered some shoes on the 12th of December with the express delivery. Order number [protected]

The shoes had a 24h shipping.

It was never mentionned they were coming from China.

They still haven't arrived, and they haven't arrived on time.

I would like a refund.

Thank you

Marie Herjean

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Brenda Bethea
, US
Sep 01, 2018 1:31 pm EDT

I purchased my order December 7th and I haven't received my package yet.
It was for my 84 year old mother for Christmas. Today is December 28th my package has not arrived yet. Very disappointed. My name is Brenda Bethea. I submitted a dispute with my credit card. I would rather have my order, but that's likely to happen.

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Samueljoe
, US
Sep 01, 2018 12:45 pm EDT

I didn't received my order yet.my order#[protected].please find attached invoice copy .Please send me my product men's party wear large size immediately.really you guys cheating me.

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Ekamacy
, US
Sep 01, 2018 12:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am order 4 items worth rs 1288 with the order ID name [protected] on 4 November 2017 from e-mail I'd Ekamacy@gmail.com.today is 5th jan.but still m not received my order.nd m complaining it on tickets but they are replying me with same answers..how can they are so unprofessional...Can the complaint have answer..Can they repay my payment?

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Mabeldor
, GB
Aug 29, 2018 2:17 am EDT

I have contacted Light in the box twice now without success, the item they sent to me was broken on arrival and I would like my money back.

Could someone get back to me as soon as possible please.

Regards

V Edwards

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Nwansi onyekachi
, AE
Aug 28, 2018 3:09 pm EDT

The product differs from what is placed on display wished to change it with another product pls

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Eleanor Ashton
, US
Aug 28, 2018 4:46 pm EDT

Order number paid by PayPal not received The Croft Saddle Road Isle of Man IM2 1HG
The order is for a wig for myself and was made beginning a July this year on line from this email address

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Shilpi Goel
, IN
Aug 20, 2018 2:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Order Number: [protected]
Initiate the Refund of my money and STOP making fool to customer.. I don't want this package now. Its been two months and I won't be able to check in postoffice as I'm not in delhi right now. Initiate the refund and I'll publish on the web that there is no guaranty of buying products from your site.

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C hill13
, US
Aug 21, 2018 9:08 am EDT

As above ordered and got order number. Have received no product and I can't track... where are my items? Order number is [protected] ordered on 11th fev

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Roni Burg
, US
Aug 20, 2018 2:10 pm EDT

hollow my name is burg Ron
at 15-02-18 I have made an order of 3 item's
the papal detail is 3NF70802DY8053026

at 02-03-18 you have sent me a refund massage for the sum of 58.11 ills

I wood like to know why which item you did not have
thanks Ron

my mail : burg.roni@gmail.com

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Jarra kuyateh
, FR
Aug 21, 2018 4:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I made a commands from you guys but the tracking number you send To me connot be trased out by the post office in France here and i need an explaination

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Niyaz ahmad hyd
, US
Aug 20, 2018 9:37 am EDT

The product which was showed in website was different and I ask for refund but till date no one has contacted tried to write mail and opt it on website for return but nothing came

Tracking no of produc [protected]

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Shanea330
, US
Aug 21, 2018 4:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed an order for shoes and have not received them nor have any way of contacting anyone to track the package. The money came out of my account right away and it's been three weeks later and I still have no shoes. I am very disappointed!

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Deebrown1
, GB
Aug 20, 2018 1:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi I ordered some shoes for you they took over a month to be delivered and now I have to pay a customs charge at the post office before I can get my item I was not informed of this when I purchased my item and I have already paid a delivery charge so I would like to be compensated for the customs charge please.

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Jones mercy a
, US
Aug 21, 2018 2:23 am EDT

Dear Mini in the Box team,

I had made an order to the subject referred order no:[protected] on 16 March 2018. It is not delivered yet to my requested address please confirm for the order and status of the product delivery.

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Susannah Peters
, US
Aug 20, 2018 10:36 pm EDT

I've returned these products as they were not of quality...returned a month ago. Still have not received credit. This is a crappy company.

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Deem Alagla
, US
Aug 21, 2018 12:43 am EDT

I have made order number [protected] but could not complete order . It shows that email address is not confirmed although my account is through the same email which is pr.Khalid@yahoo.Com
please check and email me what to do to complete my order. Your contact number [protected] is not responding

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Eleanor Ashton
, US
Aug 17, 2018 6:13 am EDT

Where is #[protected] please