Gain City Best-Electriccompany logo

Gain City Best-Electric

Gain City Best-Electric

Learn how the rating is calculated

2 32 complaints
7 resolved 25 unresolved

Is this your company? Claim it and get a lot of features. Read more

Gain City Best-Electric Go to website

Gain City Best-Electric reviews & complaints

Most discussed
Gain City Best-Electric complaints

servicing
2 (posts on this topic)

Gain City Best-Electric complaints 32

Gain City Best-Electric - Air con installation and asst service manager attitude

I needed to purchase air con I proceed to one of gaincity outlet near to city plaza. The sales man did not offer any assistance in explaining the different air con functions and we were required to...

Read full review

Gain City Best-Electric - Aircon - servicing repair man and poor customer care service

Hi Gaincity, I am extremely disappointed by your maintenance and customer care service. I purchased a LG 4 system air con unit around 2018 from GainCity with an extended warranty and...

Read full review

Gain City Best-Electric - Brandt hood bought at sungei kadut on may

Dear person in charge, I am deeply disappointed & disheartened by your after sales services & my unpleasant purchase experience as listed below: We bought a Brandt Washing Machine, Brandt Cooker...

Read full review

Gain City Best-Electric - Aircon leaking twice in 6 months

We had a total replacement of the aircon and pipes 6 months ago. bought Toshiba aircon with full change of pipes. After 1.5 months, the aircon started leaking and they sent a service man to check. He says that our filter is dirty that caused leakage. We had our old aircon for more than 6 years without an incident of "dirty filter that cause leakage". Worse is the service man said the aircon was fixed and left, and 10 mins later while trying the aircon, it leaked again. Very unprofessional and untrained.

6 months in, another aircon starts to leak and the service man is now here with the same reason "dirty filter due to environment". Definitely the product or the workmanship is of low quality and I am not sure if they are all trained to use this excuse as a reason so that customer can constantly pay for servicing packages.

We demand that the customer service looks into this asap and change a new aircon/ fix the whole piping/ re-install the aircon as the aircon is only 6 months old. Waiting for CS to get back to me.

Desired outcome: Change the aircon, reinstall/ change the piping.

Gain City Best-Electric - gain city not honouring the transaction 1 day after purchase

Sony TV x Mitsubishi Electric Deal We made a deal in store in Marina Square of Gain city and the Sales person backed out on their words and say that the price was higher when we were making the...

Read full review

Gain City Best-Electric - repair!!

I bought a Mitsubishi System 3 Aircoon on 13-Jul. Aircon installed on 22-Jul. Only 6 months old aircon water started leaking at my master bedroom aircon. I called the customer service, they want to...

Read full review

Gain City Best-Electric - samsung condenser dryer

On 19/10/2019 i brought a Samsung condense Dryer and was schedule to delivered on 22/10/2019. On 22/10/2019, after i received the dryer and i tried on that day itself, there was water leaking...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Gain City Best-Electric - water leak from the front of aircon unit

Bought a Samsung System 3 air-con from Gain City. Used for 2 days, found water leak from the front of the unit. Call service center to check, found that Wrong SIZE pipe used. The joint is the...

Read full review
A
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Gain City Best-Electric - gaincity aircon repair & customer service

Im not Confident that GAINCITY will do anything since there are Already so many Complaints.

Aircon PCB taken away by Techie for Repair. No one come back to confirm Install date. I called spoke to Client Service. She didnt return call despite her commit. Call another person Rani, didnt return call too. Complained to Manager, ALSO never return Call!

So my Aircon PCB was removed, no info on what or when they will return.

I will not buy from GAINCITY Anymore, I recommend You find Alternative too.

Al 22/03/19

Hi,

Our team has arranged an appointment to replace the faulty parts for you.

Also, we have forwarded your feedback to our customer service team and will strive to improve customer experience through our service hotline.

You may also contact us at 6544 1212 or email us [email protected]
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Gain City Best-Electric - new lg oled tv issue

1.Purchase New TV model OLED55C8PTA on 22/7/18 at Gain City Tampines One. TV arrived on 25/7/18 at 6pm.TV come without screen protector on front & back which supposed to have for new TV. The serial...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Gain City Best-Electric - very lousy service

Just finished a call with the service staff. My aircon is just installed last month ( April 2018 ) and there is a complaint on some setting issue on the aircon by my tenant and a remote control...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Gain City Best-Electric - rice cooker & telephone set

I bought a rice cooker and telephone set from this shop. Salesman told me don't need to try as I just need to return the product if there is any issue later. Just realized I'm might lost the...

Read full review
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Gain City Best-Electric - installation

I arranged a full day installation for new aircon system as pipes had to be changed, had to take leave specially for this. After a 10am-5pm installation I still had not received any call and went...

Read full review
S

Gain City Best-Electric - aircon/never call back

Call up Gain City to arrange for site survey as i need to purchase aircon for office. The staff promise to call back shortly but never. I called up again the next day and again the customer service...

Read full review

Gain City Best-Electric - service and product

Hi There, I just bought a System 2, Mitsubishi Inverter Aircon from your outlet at Alexandra Mall, with salesperson Ken Lee. My invoice number is SORCS-[protected]. I am faced with 3 problems with...

Read full review
W
Sep 05, 2017

Gain City Best-Electric - gain-city-aircon-servicing

My aircon installed by Gain City only 2 years and signed a yearly servicing contract with Gain City. Water leakages on end July 2017 and they came for serviced on 2nd August 2017(technician told me...

Read full review

Gain City Best-Electric - servicing

My letter of complaint to Gaincity: Dear Sir / Madam, I am extremely disappointed by your maintenance service. I purchased a panasonic 3 system air con unit on X date from GainCity with an...

Read full review
N

Gain City Best-Electric - Aircon servicing under contract

The worst aircon service from gaincity. Calling the hotline was so miserable being direct to dial another n another number yet couldn't resolve the issue. Its has been too tiring to repeat the...

Read full review

Gain City Best-Electric - Untrained technician for aircon-servicing

I had requested aircon servicing for 3 wall mounted FCU. Study room FCU - no issue Guest room FCU - reported PCB faulty. But actual fact is the FCU power point wasn't turn on. He don't even...

Read full review

Gain City Best-Electric - Handphones not available yet still display on the show floor

I have never liked shopping in Gain City, NOT only given that my friends begged and dragged me along. I have numeral bad experiences with the services they rendered to me before, which previously I...

Read full review
1 2