Gain City Best-Electric reviews & complaints
Gain City Best-Electric complaints 32
I needed to purchase air con I proceed to one of gaincity outlet near to city plaza. The sales man did not offer any assistance in explaining the different air con functions and we were required to...Read full review
Hi Gaincity, I am extremely disappointed by your maintenance and customer care service. I purchased a LG 4 system air con unit around 2018 from GainCity with an extended warranty and...Read full review
Dear person in charge, I am deeply disappointed & disheartened by your after sales services & my unpleasant purchase experience as listed below: We bought a Brandt Washing Machine, Brandt Cooker...Read full review
Gain City Best-Electric - Aircon leaking twice in 6 months
We had a total replacement of the aircon and pipes 6 months ago. bought Toshiba aircon with full change of pipes. After 1.5 months, the aircon started leaking and they sent a service man to check. He says that our filter is dirty that caused leakage. We had our old aircon for more than 6 years without an incident of "dirty filter that cause leakage". Worse is the service man said the aircon was fixed and left, and 10 mins later while trying the aircon, it leaked again. Very unprofessional and untrained.
6 months in, another aircon starts to leak and the service man is now here with the same reason "dirty filter due to environment". Definitely the product or the workmanship is of low quality and I am not sure if they are all trained to use this excuse as a reason so that customer can constantly pay for servicing packages.
We demand that the customer service looks into this asap and change a new aircon/ fix the whole piping/ re-install the aircon as the aircon is only 6 months old. Waiting for CS to get back to me.
Desired outcome: Change the aircon, reinstall/ change the piping.
Sony TV x Mitsubishi Electric Deal We made a deal in store in Marina Square of Gain city and the Sales person backed out on their words and say that the price was higher when we were making the...Read full review
Bought a Samsung System 3 air-con from Gain City. Used for 2 days, found water leak from the front of the unit. Call service center to check, found that Wrong SIZE pipe used. The joint is the...Read full review
Gain City Best-Electric - gaincity aircon repair & customer service
Im not Confident that GAINCITY will do anything since there are Already so many Complaints.
Aircon PCB taken away by Techie for Repair. No one come back to confirm Install date. I called spoke to Client Service. She didnt return call despite her commit. Call another person Rani, didnt return call too. Complained to Manager, ALSO never return Call!
So my Aircon PCB was removed, no info on what or when they will return.
I will not buy from GAINCITY Anymore, I recommend You find Alternative too.
Our team has arranged an appointment to replace the faulty parts for you.
Also, we have forwarded your feedback to our customer service team and will strive to improve customer experience through our service hotline.
You may also contact us at 6544 1212 or email us [email protected]
I bought a rice cooker and telephone set from this shop. Salesman told me don't need to try as I just need to return the product if there is any issue later. Just realized I'm might lost the...Read full review
My aircon installed by Gain City only 2 years and signed a yearly servicing contract with Gain City. Water leakages on end July 2017 and they came for serviced on 2nd August 2017(technician told me...Read full review
The worst aircon service from gaincity. Calling the hotline was so miserable being direct to dial another n another number yet couldn't resolve the issue. Its has been too tiring to repeat the...Read full review
I had requested aircon servicing for 3 wall mounted FCU. Study room FCU - no issue Guest room FCU - reported PCB faulty. But actual fact is the FCU power point wasn't turn on. He don't even...Read full review
I have never liked shopping in Gain City, NOT only given that my friends begged and dragged me along. I have numeral bad experiences with the services they rendered to me before, which previously I...Read full review