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Light In The Box Customer Service Phone, Email, Contacts
Light In The Box
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Light In The Box
complaints

1 5 870 2 Light In The Box
Light In The Box Customer Support Below Average
266 Resolved
604 Unresolved
31% of 870 complaints were resolved
Light In The Box resolves only 31% of negative reviews, showing poor commitment to customer concerns. Issues include long wait times, unhelpful answers, no follow-up, and unsupportive staff. This affects customer satisfaction, loyalty, and company reputation.
31% of 870 complaints were resolved
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Overview of Light In The Box customer experience

Light In The Box, unfortunately, has received some consumer complaints regarding its products and services. Several customers have expressed dissatisfaction with the quality of certain items received. Complaints have ranged from receiving products that did not match the description or images on the website to items arriving damaged or of subpar quality. These experiences have led to disappointment and frustration among customers who expected better product standards.
In addition, there have been complaints about the company's customer service and after-sales support. Some customers have reported difficulties in resolving issues or obtaining refunds for defective or unsatisfactory products. Slow response times and inadequate assistance in addressing concerns have been cited as areas for improvement.
Furthermore, shipping and delivery issues have been a cause of concern for some customers. Instances of long shipping times, delays, and packages not arriving as expected have been reported. These logistical challenges have contributed to a negative shopping experience for certain individuals.
While it's important to consider these consumer complaints, it's worth noting that Light In The Box has a wide range of products available at competitive prices, which has attracted many customers seeking affordable options. The company's extensive catalog and international shipping capabilities provide convenience and choice to shoppers around the world.
When making a decision about purchasing from Light In The Box, it is advisable to weigh the potential risks associated with product quality, customer service, and shipping against the affordability and variety the company offers.

Light In The Box complaints 870

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Newest Light In The Box complaints

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10:31 am EDT
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Light In The Box Return process and customer service

Purchased some clothing that was not as advertised. Poor quality and size chart was way off. Tried to return items but was instructed to take photos of each item and upload to email before they can even issue a return authorization, which they advise could take 24 hours. They make it difficult to return items and also make the customer pay all shipping costs. There is no phone number or person to speak to directly. There was nothing physically wrong with the product other than quality, therefore there is no reason to take photos and upload photos for a product I was simply unsatisfied with.

Desired outcome: Simply back up product with a sensible return policy.

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1:28 pm EDT
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Light In The Box Free return shipping label of any kind. The will owe me $340+. For order #[protected]. Ticket #[protected].

I ordered 2 black evening gowns one that excenuated my full figue, the other that was manufactured in such a was that the front closure was incorrect. The body shaper left me with evidence of buldges up my back and billowing over the top."inappropriate for my needs! As I'm sure you can surmise.

All I want is to Ship the items back and be refunded my money ASAP.

I have offered a scathing review for them if this issue is not resolved w/in a reasonable amount of time. And that does not constitute a month of back and forth communications.

Desired outcome: Full refund ASAP

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1:10 pm EDT
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When I requested a refund I received the email below. It will be more expensive to return the kits than it did to purchase them. LightInTheBox.com 10:19 AM (47 minutes ago) to me [protected]:19 NEW REPLY Dear Customer, We're sorry that you want to return the product. Sorry that we don't have the return label currently, please return it to our Asia...

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7:46 pm EDT
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Light In The Box Return

Their return policy is a scam!

Ordered some dresses and half were the incorrect size the other half were incredibly flimsy and cheap looking! Followed their return policy to a T only to be told by my shipping company that they’ve left the package sitting at the depo for the past 3 months! I’ve contacted them multiple times and only get the automated returns email in response! Worst return policy every! Will never buy from them again!

Desired outcome: Refund my order

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Update by Kaytie
Aug 13, 2023 7:23 am EDT

The above instructions do not work! I still have not received a non automated response or a refund. Please process my refund immediately

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9:26 am EDT
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Light In The Box Order [protected]

When I went to your site it offered free shipping for first order and 20% off for the balance of order. I did not get my free shipping for my first order or my 20% off. This was my first order with you, it did not give me options to add code or discount. It went straight thru. I would like my discounts please. If you can not resolve this issue I will not be ordering from your company anymore!

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11:02 am EDT
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Light In The Box Returning dresses

My elderly mum recently spent £285 on two dresses for a wedding, thinking she’d wear one and send one back. Not one email text message nothing? No paperwork in the box and each time I complain on my account the messages disappear and aren’t followed up! I absolutely disgusted with the customer service I have received. I had one message that said you’d give us more than one week to sort out, but it disappeared before I screen shot it so no proof! I sent everything they asked for: name, amount, date, last 4 digits of card, email addresses mobile numbers NO REPLY! ‘Complain to a supervisor is a joke! Why do you not have an email address and why do messages disappear so there is no trace of them? You have ‘stolen’ nearly £300 from my poor mum and I will not rest until we have sent the hideously cheap looking dresses back…. Why why why is there no paperwork in the box? PLEASE HELP!

Desired outcome: Refund details to send these things back for a full refund!

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8:50 am EDT
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Light In The Box Lenovo ht38 true wireless phone

I ordered lenovo ht38 true wirless head set on 26th may 2023 by paying cash. But still this date(27-07-2023)i have not received my product. I will send mail. They are extending the date.no one should order the product after seeing their reviews. They are fooling the customers. They do not display negative reviews. I can't see my review. All their products are 5star in rating. But real rating are below 1star. So please do not fall for their scams.

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12:26 am EDT
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Light In The Box Clothes no delivered.

I ordered this in march or before for my son's b-day. It was mailed to an old address. Not forwared, no credit, nothing. I contacted them thru their site for customer service giving them the correct address & phone # & got not one repley. Nor any itiem that I ordered.

Delivery by: USPS
Tracking NO.: 93055109246500000008108637
Tracking Link: https://t.17track.net/en#nums=93055109246500000008108637&fc=21051
Phone NO.: [protected]
Shipping Address:
Janice Snell [protected]
THIS IS THE WRONG ADDRESS THEY SENT IT TO.
Port Townsend, 65 Elm Street, Port Townsend, 65 Elm Street, 98368, United States
CORRECT ADDRESS IS: 4525 Pine Ave. NE, Bremerton, WA 98310, United States

Desired outcome: I WANT THE ITEMS I ORDERED DELIVERED TO MY HOME ADDRESS:4525 Pine Ave NE, Bremerton, WA 98310.

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2:35 pm EDT
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Light In The Box Poor quality and poor communication

Hi, I’m getting in touch as have heard nothing since I eamaioed back in may!

I just wanted to get a bit of help... I ordered a T-shirt for my husband and the Transfer design on T-shirt started falling off after just 3 wears and 3 washes… washed on cold and air dried. The space ship and a planet has fallen off and the other planets and astronaut are coming away from the material.

Order number [protected]

Date ordered: 6/3/2023

Date delivered: 20/3/2023

Paid £6 + £4.43 shipping and insurance

What can you do about this situation please? The T-shirt would be great if the design wasn't hanging off it.

Thanks.

Leanne Heslop

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7:21 pm EDT
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Light In The Box A charge on a credit card that had fraudulent charges

I’m a victim of identity left I don’t know who you are and there’s a charge for $61.00 on my Credit one card that had fraud on it so I replaced the card I never purchased from you I never heard of you I’ve looked you up on line and I still have no idea who you are I have know photos as I did not order anything I have No idea who this Company is this is the Second request for missing information Please Tell me what kind of Company this is? Is that so hard? I don’t understand why you can’t answer questions like what kind of Company is This? Where are they located? I wrote to you for help you’re not Helping me at all! It was done last December I had multiple charges I told you I had my Identity stolen on the Dark web was were The Credit bureau informed me of this I was sick and I am trying to just get updates as to charges that were not mine

Desired outcome: I would like a full refund as this is not my doing!

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6:12 am EDT
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Light In The Box Order Date: 2023-07-01 Order Number: [protected] Order Total: £ 19.95

This item is incorrect , the phonecase provided is to big ,I did Oder for a galaxy S20

The full ref of my phone is Samsun Galaxy S20 FE 5 G

This is the third phonecase I have ordered from you and the others have been to size for the phone requested.

However in this case I am disappointed.

Would you please replace with the correct item

Thank You

Alan Clarke

Desired outcome: Replace with correct size phone case

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5:24 am EDT
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Light In The Box Very misleading information given for 4 items of clothing I purchased from this company.

Extremely poor quality.The 2 dresses I purchased were no more than long,very cheap tee shirts.The linen crop trousers were so thin you can see through 4 layers of fabric.The vest top was knee length.Everthing is very out of shape.All items are cheap and very nasty.Returning the items would costs more than I paid for them.Total waste of money.

Desired outcome: I would like an apology and some sort of refund.

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1:16 pm EDT
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Light In The Box Unable to get a response from Light in the box as to how I return and exchange merchandise.

Order placed on 7/3/23 for 2 pair of mens shoes for $105.00. Order #[protected]. Received shoes on 7/10/23. Shoes were too small even after following their guidelines to order the right size . Followed their directions for exchanges. Received an email from customer service giving directions for exchanges. Sent them the information and have not heard from them since.

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7:24 am EDT
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Light In The Box Service

THIS COMPANY IS HORRIBLE! My mother brought a dress that was $69, this was for my little sister, as it was her 7th birthday soon. She was so excited for it to come but it NEVER DID. We have emailed them MULTIPLE times but have ignored ALL of our emails and will not give our money back! Horrible experience, we never be buying here again. They are SCAMMERS! And make little girls CRY!

Desired outcome: I hope they go bankrupt

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3:33 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Like a fool I ordered some items from Lightinthebox.com. The stuff I ordered does not fit and looks cheap. I contacted LightinTheBox and attempted to return all the items for a full refund. They reply by trying to barter telling me I can keep all the junk and they will refun partial amount of the order. I dont want any of the items as they are not was i...

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7:31 am EDT
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Light In The Box Complaint resolution - refund - Order #[protected]

I ordered the goods in March and the complete delivery that arrived was in small sizes that do not correspond to European dimensions at all. So I complained about the shipment via the LITB website and sent the goods according to the instructions in the package to the address LIGHTINTHEBOX, ROOM 705-706, CHINA INSURANCE GROUP BIULDING NR.141, DES VOEUX ROAND CENTRAL, HONK KONG (form with instructions in attachment). Not even four months! after the complaint and the return of the goods, I did not receive a notification about the handling of the complaint, nor the money back. It's not a good reference I'm about to post on the Internet. Please inform me by e-mail: k.[protected]@seznam.cz about how you intend to solve the matter. Karel Denk | Husova 899 | 36251 Jachymov | Czech republic.

Desired outcome: REFUND

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Update by karloscz
Jul 30, 2023 5:06 am EDT

Where is the promised answer within 24 hours? You did not mean 24 days?

Update by karloscz
Jul 22, 2023 2:30 pm EDT

Do you have some answers for me?

Update by karloscz
Jul 16, 2023 11:01 am EDT

It is incomprehensible and unacceptable to me that you dare to dispose of registered mail when the sender is known. You are a dishonest company and you provide false information in your documents, such as the address to which the goods should be sent in the event of a return. There is no information anywhere that the customer should wait for further instructions. Communication via the App is complicated, without notifications to the mobile phone or e-mail. No email response from you. It cost $20 to ship the package and you just threw it away. That's a sad story when the goods cost another $80 :-( I just found in the application that you want to know the tracking number of the shipment - so here it is RR261297716CZ 749. In the attachment the tracking data of the shipment. You shake people's heads just so you don't have to return the money. Your the site is annoying and I will never buy anything from you again or recommend my friends and acquaintances to buy from you!

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2:26 pm EDT
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Light In The Box Not refunded for returning 5 dresses and cannot get a response from them

I sent back 5 dresses for a full refund and as of yet have not received it refunded on my credit card. The items were sent back in May 2023 and it also cost me an additional 90.00 to send back. I have emailed Xia Ming Ming whose name was on one of the messages I received and have not heard back yet. This company is a sham and rip off. The products were not as pictured on their website and they sent the wrong sizes. I am totally disgusted, do not do any business with this company I am out a couple of hundreds of dollars.

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11:15 pm EDT
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I ordered a dress Size 4, and size 4 (US) is what I wear consistently. When I received the dress it was sized too small. When I tried to return it because the sizing was inconsistent with US sizing (not standard), they refused saying it was "made to order," even though I did not provide my measurements and ordered a standard dress available on their...

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1:34 pm EDT
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Light In The Box Evening wraps

I ordered 6 assorted style of wraps for a wedding .

They took 4 weeks to arrive ,

The main problem is that the quality is absolutely awful. The fabric is cheap, tacky and plasticky. It does not drape at all and the colours are nothing like was shown. They feel like Uber cheap bits of curtain netting.

I filed that I wanted to return the items and have received nothing but We are sorry you are not happy. This is a lot of money and there seems to be no help. I do not want the items as they are utter rubbish.

It is all made in a China and I would not recommend the products or customer service .

I feel I have been conned. I would say beware to anyone thinking of buying h from these people.

Desired outcome: RefundI alerted the company the same day they arrived!

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2:50 pm EDT
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Light In The Box C60 Smart Watch 1.1 inch Smartwatch

I noticed a while ago that my smartwatch's steps weren't calculating correctly but I never checked it out until today. The smartwatch calculated that I walked 2 hundred steps and I counted 600. I know that my sleep can be off but the watch added 2 hours and 10 minutes to the time which my watch wasn't idle for that long at all, Maybe less than 30 minutes. I just wanted something to keep accurate account of my steps and my sleep. Worse purchase I have ever made.

Desired outcome: Tell me how to fix it.

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Frequently asked questions (FAQ) about Light In The Box products and services

Is Light in the Box a legitimate website?

Yes, Light in the Box is a legitimate website.

Is Light in the Box a safe website to purchase from?

Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.

Are the products on Light in the Box authentic?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Does Light in the Box offer refunds or returns?

Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.

How long does it take for Light in the Box to deliver?

Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.

Is Light in the Box a Chinese website?

Yes, Light in the Box is a Chinese website.

Is Light in the Box a scam?

No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.

Does Light in the Box have a physical store?

No, Light in the Box is an online retailer and does not have a physical store.

Is it safe to enter personal information on Light in the Box's website?

Yes, Light in the Box uses secure methods to protect personal information entered on their website.

Does Light in the Box have customer service?

Yes, Light in the Box has customer service available to assist with any questions or concerns.

Is Light in the Box's customer service reliable?

Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.

Can I trust reviews on Light in the Box's website?

Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.

Is Light in the Box a wholesale website?

Light in the Box offers both wholesale and retail options.

Does Light in the Box offer free shipping?

Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.

Is it safe to use a credit card on Light in the Box's website?

Yes, Light in the Box uses secure payment methods to protect credit card information.

Does Light in the Box sell counterfeit products?

Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.

Is Light in the Box's website user-friendly?

Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.

Does Light in the Box have a loyalty program?

Light in the Box does not have a loyalty program at this time.

Can I track my Light in the Box order?

Yes, Light in the Box provides tracking information for orders.

Is Light in the Box's pricing competitive?

Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.

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