Light In The Box
complaints

Purchased some clothing that was not as advertised. Poor quality and size chart was way off. Tried to return items but was instructed to take photos of each item and upload to email before they can even issue a return authorization, which they advise could take 24 hours. They make it difficult to return items and also make the customer pay all shipping costs. There is no phone number or person to speak to directly. There was nothing physically wrong with the product other than quality, therefore there is no reason to take photos and upload photos for a product I was simply unsatisfied with.

I ordered 2 black evening gowns one that excenuated my full figue, the other that was manufactured in such a was that the front closure was incorrect. The body shaper left me with evidence of buldges up my back and billowing over the top."inappropriate for my needs! As I'm sure you can surmise.

All I want is to Ship the items back and be refunded my money ASAP.

I have offered a scathing review for them if this issue is not resolved w/in a reasonable amount of time. And that does not constitute a month of back and forth communications.

Their return policy is a scam!

Ordered some dresses and half were the incorrect size the other half were incredibly flimsy and cheap looking! Followed their return policy to a T only to be told by my shipping company that they’ve left the package sitting at the depo for the past 3 months! I’ve contacted them multiple times and only get the automated returns email in response! Worst return policy every! Will never buy from them again!

When I went to your site it offered free shipping for first order and 20% off for the balance of order. I did not get my free shipping for my first order or my 20% off. This was my first order with you, it did not give me options to add code or discount. It went straight thru. I would like my discounts please. If you can not resolve this issue I will not be ordering from your company anymore!

My elderly mum recently spent £285 on two dresses for a wedding, thinking she’d wear one and send one back. Not one email text message nothing? No paperwork in the box and each time I complain on my account the messages disappear and aren’t followed up! I absolutely disgusted with the customer service I have received. I had one message that said you’d give us more than one week to sort out, but it disappeared before I screen shot it so no proof! I sent everything they asked for: name, amount, date, last 4 digits of card, email addresses mobile numbers NO REPLY! ‘Complain to a supervisor is a joke! Why do you not have an email address and why do messages disappear so there is no trace of them? You have ‘stolen’ nearly £300 from my poor mum and I will not rest until we have sent the hideously cheap looking dresses back…. Why why why is there no paperwork in the box? PLEASE HELP!

I ordered lenovo ht38 true wirless head set on 26th may 2023 by paying cash. But still this date(27-07-2023)i have not received my product. I will send mail. They are extending the date.no one should order the product after seeing their reviews. They are fooling the customers. They do not display negative reviews. I can't see my review. All their products are 5star in rating. But real rating are below 1star. So please do not fall for their scams.

I ordered this in march or before for my son's b-day. It was mailed to an old address. Not forwared, no credit, nothing. I contacted them thru their site for customer service giving them the correct address & phone # & got not one repley. Nor any itiem that I ordered.

Delivery by: USPS
Tracking NO.: 93055109246500000008108637
Tracking Link: https://t.17track.net/en#nums=93055109246500000008108637&fc=21051
Phone NO.: [protected]
Shipping Address:
Janice Snell [protected]
THIS IS THE WRONG ADDRESS THEY SENT IT TO.
Port Townsend, 65 Elm Street, Port Townsend, 65 Elm Street, 98368, United States
CORRECT ADDRESS IS: 4525 Pine Ave. NE, Bremerton, WA 98310, United States

Hi, I’m getting in touch as have heard nothing since I eamaioed back in may!

I just wanted to get a bit of help... I ordered a T-shirt for my husband and the Transfer design on T-shirt started falling off after just 3 wears and 3 washes… washed on cold and air dried. The space ship and a planet has fallen off and the other planets and astronaut are coming away from the material.

Order number [protected]

Date ordered: 6/3/2023

Date delivered: 20/3/2023

Paid £6 + £4.43 shipping and insurance

What can you do about this situation please? The T-shirt would be great if the design wasn't hanging off it.

Thanks.

Leanne Heslop

I’m a victim of identity left I don’t know who you are and there’s a charge for $61.00 on my Credit one card that had fraud on it so I replaced the card I never purchased from you I never heard of you I’ve looked you up on line and I still have no idea who you are I have know photos as I did not order anything I have No idea who this Company is this is the Second request for missing information Please Tell me what kind of Company this is? Is that so hard? I don’t understand why you can’t answer questions like what kind of Company is This? Where are they located? I wrote to you for help you’re not Helping me at all! It was done last December I had multiple charges I told you I had my Identity stolen on the Dark web was were The Credit bureau informed me of this I was sick and I am trying to just get updates as to charges that were not mine

This item is incorrect , the phonecase provided is to big ,I did Oder for a galaxy S20

The full ref of my phone is Samsun Galaxy S20 FE 5 G

This is the third phonecase I have ordered from you and the others have been to size for the phone requested.

However in this case I am disappointed.

Would you please replace with the correct item

Thank You

Alan Clarke

Extremely poor quality.The 2 dresses I purchased were no more than long,very cheap tee shirts.The linen crop trousers were so thin you can see through 4 layers of fabric.The vest top was knee length.Everthing is very out of shape.All items are cheap and very nasty.Returning the items would costs more than I paid for them.Total waste of money.

Order placed on 7/3/23 for 2 pair of mens shoes for $105.00. Order #[protected]. Received shoes on 7/10/23. Shoes were too small even after following their guidelines to order the right size . Followed their directions for exchanges. Received an email from customer service giving directions for exchanges. Sent them the information and have not heard from them since.

THIS COMPANY IS HORRIBLE! My mother brought a dress that was $69, this was for my little sister, as it was her 7th birthday soon. She was so excited for it to come but it NEVER DID. We have emailed them MULTIPLE times but have ignored ALL of our emails and will not give our money back! Horrible experience, we never be buying here again. They are SCAMMERS! And make little girls CRY!

I ordered the goods in March and the complete delivery that arrived was in small sizes that do not correspond to European dimensions at all. So I complained about the shipment via the LITB website and sent the goods according to the instructions in the package to the address LIGHTINTHEBOX, ROOM 705-706, CHINA INSURANCE GROUP BIULDING NR.141, DES VOEUX ROAND CENTRAL, HONK KONG (form with instructions in attachment). Not even four months! after the complaint and the return of the goods, I did not receive a notification about the handling of the complaint, nor the money back. It's not a good reference I'm about to post on the Internet. Please inform me by e-mail: k.[protected]@seznam.cz about how you intend to solve the matter. Karel Denk | Husova 899 | 36251 Jachymov | Czech republic.

I sent back 5 dresses for a full refund and as of yet have not received it refunded on my credit card. The items were sent back in May 2023 and it also cost me an additional 90.00 to send back. I have emailed Xia Ming Ming whose name was on one of the messages I received and have not heard back yet. This company is a sham and rip off. The products were not as pictured on their website and they sent the wrong sizes. I am totally disgusted, do not do any business with this company I am out a couple of hundreds of dollars.

I ordered 6 assorted style of wraps for a wedding .

They took 4 weeks to arrive ,

The main problem is that the quality is absolutely awful. The fabric is cheap, tacky and plasticky. It does not drape at all and the colours are nothing like was shown. They feel like Uber cheap bits of curtain netting.

I filed that I wanted to return the items and have received nothing but We are sorry you are not happy. This is a lot of money and there seems to be no help. I do not want the items as they are utter rubbish.

It is all made in a China and I would not recommend the products or customer service .

I feel I have been conned. I would say beware to anyone thinking of buying h from these people.

I noticed a while ago that my smartwatch's steps weren't calculating correctly but I never checked it out until today. The smartwatch calculated that I walked 2 hundred steps and I counted 600. I know that my sleep can be off but the watch added 2 hours and 10 minutes to the time which my watch wasn't idle for that long at all, Maybe less than 30 minutes. I just wanted something to keep accurate account of my steps and my sleep. Worse purchase I have ever made.