Light In The Box
Reviews and Complaints

This company is a scam the material is cheap and poor quality. The sizes are all inncorrect. I'd say never ever order from here. The seems of the dress are poorly cut and sewn! As you can see in my pictures the waist is far too tight and small. Either they're trying to save material and give their customers a hard time. Absolute scammers! The sequins fall off. And worst of all its so tight! I'm appalled! Disappointed by their rubbish quality! I will never ever order from here ever again! Because of their non return policy I can't get a refund! And worst of all I can't wear this dress to my graduation. They suggest exchange but who wants to exchange something when they charge to ship it out to you. Again leaving me more out of pocket. I'm sorry to say but this buisness only cares about money not customer satisfaction. This is why Shein is more popular.

If you want a nice dress get from Shein as they very nicely accept refunds and the return shipping is only £8.

Hi iv bought this item and its now stopped working can i return for a new one its 120.00 pound and ix like to swap for a new one iv only had it a month was working fine all of a sudden its gone off paypal id number is 07G65671FD839305U bought 17 th july 2023 iv sent photos it doesnt turn on or work ,i want a full refund it doesn't turn on no power its a black screen i cant get it fixed but would like my money back

I've received a delivery which I wish to return. The quality of the cardigan I purchased was really bad. Each time I've gone into my account, it doesn't show up any of my orders or item delivered. I ordered two items paid with PayPal.

My customer reference on outer parcel is: SWECN230823020561YQ

Because there is nothing showing in my orders , it now means I can't return the item.

Regards

Marina Aprilante

[protected]@gmail.com

$56.70 Fabric description inaccurate.: Polyester Elasticity: Micro/elastic.NO.Tag dress seam100% COTTON.No stretch. NEVER buy Cotton.$56.70 outrageous for cotton dress.blatent false description, holding review, will reflect, Cheap cotton.paid paypal will register complaint, re false fabric.. PayPal Trans ID.: 43X16025HL999701E. Angry Faye Harris

Name is jean clerisson, 5107 lancaster ave philadelphia 19131 been order from light in the box over 2 years, however in june I spent 144$ order, now almost september still not received, all I get from tracking company, we gonna help, for weeks same thing we gonna help help never arrive, lastly they said package drop 7 o'clock behind door of the store, store closed at 6 o'clock, I request full refund over 2 weeks no answer, company communications is lousy, must be fixed to continue to do business with americans, waiting for my refund

Delivery date on these 2 items was17 th July although I was notified at short notice I was not able to get to the urbanisation gates due to me being semi invalid using a mobility scooter.

More time should have been given and another visit should have been tried for access.

I have just had a Delivery of different shirts 3 in no and corrious delivered no problem .

I still would like these 2 shirts before asking for my money back via PayPal.

Many thanks Malcolm Elmore

Order number [protected]

The items were returned on 26 June 2023, at a cost of £25.40. A copy of the proof of postage was forwarded as requested.

I have checked the return progress which is still saying awaiting return. The return process is appalling. It says allows 3 to 4 weeks, it is now over 7 weeks.

I look forward to this matter being resolved as a matter of urgency.

I am a very angry, dissatisfied customer!

On the 26th May 2023 I returned the above items to the address you asked me to. I paid £106.46 for this order and it cost me £28 to return. I returned the items because I wasn't satisfied with the tops.

To date, I haven't received my refund.

Postal ref no. RN837782761GB

Regards, Mrs Carol Bent.

This is the address you asked me to return it to:

28 Building B, 2nd Floor G,

523275

China

As soon as my credit card payment went through my account was hacked by Shein US Service in the amount of $383.54 along with compromising another credit card then $300 of false charges withdrawn from my debit card. All this because of charging on your so called "Safe" site. Bullcrap. Not only that but the poor quality of the materials is laughable and your sizing is inaccurate. This was ordered on 7/11/23. order number [protected] I tried to send it back but have to return to China and the postage was quoted at $56.00. This company is a scam Just return what money is due to me and I'll throw the clothes away because I'm too embarrassed to give them away. Two credit cards had to be cancelled and my debit card reissued because of you

I ordered three dresses from light in the box and received them on June 6, 2023. Unfortunately, the dresses were not as depicted on the website. The fabric was not the same and looked extremely cheap and substandard, so I decided to return the items on June 12, 2023. It has now been two months and I have yet to receive a refund from this company.

There is also no way of getting in touch with them about the issue, which is a bit shady to me.

I will tell everyone I know not to order from this company as they do not provide the products as seen on their website and their customer service is horrible.

Purchased some clothing that was not as advertised. Poor quality and size chart was way off. Tried to return items but was instructed to take photos of each item and upload to email before they can even issue a return authorization, which they advise could take 24 hours. They make it difficult to return items and also make the customer pay all shipping costs. There is no phone number or person to speak to directly. There was nothing physically wrong with the product other than quality, therefore there is no reason to take photos and upload photos for a product I was simply unsatisfied with.

I ordered 2 black evening gowns one that excenuated my full figue, the other that was manufactured in such a was that the front closure was incorrect. The body shaper left me with evidence of buldges up my back and billowing over the top."inappropriate for my needs! As I'm sure you can surmise.

All I want is to Ship the items back and be refunded my money ASAP.

I have offered a scathing review for them if this issue is not resolved w/in a reasonable amount of time. And that does not constitute a month of back and forth communications.

When I requested a refund I received the email below. It will be more expensive to return the kits than it did to purchase them.

LightInTheBox.com

10:19 AM (47 minutes ago)

to me

[protected]:19 NEW REPLY

Dear Customer,

We're sorry that you want to return the product. Sorry that we don't have the return label currently, please return it to our Asia warehouse by the cheapest tracking service in the post office. (Usually, the postage costs $10-$30, and it takes 2-4 weeks for delivery. A refund will be issued once we receive it and pass the quality check). Please check the return instruction below.

However, if it's too much trouble for returning, we recommend that you can keep the item with a partial refund or a reward we offered previously. We can increase 20% of it if you choose this option. Then you don't need to go through the return procedure at all.

If you prefer to return the product, please read the following Return Instruction first.

1. [REQUIRED] Please write down the Order #: [protected] on the paper and include it with the package. Also, once you ship it out, please fill in the Return Package Information (eg. Tracking Number) on the "order detail" page, so that we can identify your package more efficiently and correctly. You can visit the page here: Order Detail(If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)

2. Please understand that you'll need to pay for the return postage. Because we don't have the return label service, please use the cheapest tracking service of local Post Office to return the parcel to China, and mark it as Returned Goods' for exemption from duties.

Special Reward: If you use the cheapest tracking service in the post office, you may claim a special reward from us, which values half of the shipping postage you paid, and you can use it to pay for a new order on our website.

3. Please don't use express services like DHL Express, UPS, or Fedex to ship the package. If you use the original package to return, please remove the original labels to avoid misunderstanding by the custom/carrier.

4. Please make sure the returned item is in brand-new condition, unused, and with original tags/packaging so that it can pass the Quality check and the refund could be processed without any problem.

5. Return Address

Name: Fei Liangyong

Address: 2nd Floor, Building B, No.28 Guan Huang Middle Road, (Dongguan HeRui Supply Chain Management Co., Ltd.) Gaobu Town

City: Dongguan

Country: China

Postal Code: 523275

Phone: +[protected]-[protected] (Chinese Only)

[REQUIRED]: Once you ship it out, please fill in the Return Package Information on the "order detail" page , you can visit it here: Order Detail(If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)

We appreciate your support and understanding.

Sincerely

Customer Service

++++++++++++++++++++++++++++++

[protected]:39 REPLY

Dear Customer,

We apologize for the size issue. Please kindly note that our suppliers are based in multiple countries, so we listed the size guide and size chart on product page to lead customers to choose the suitable size. However, if you chose the size by your local regular size, it might doesn't fit.

Rest assured, we will help you with the return procedure if the product is in the "7-day" return period and it's brand new with the original tag/packaging. If you submitted multiple return request tickets, please understand that we'll take care of them all together so we'll merge them into this ticket only.

If you want to return for a replacement for another size, you only need to cover the return postage, we'll pay for the reshipment shipping fee for you. For this solution, please check the size chart on the product page and reply to us here with which size you want, we'll send the return instruction to you later.

If it's slightly unfit, we suggest that you can take our quick solution to save costs and time.

Quick Solution: No need to return, keep the item with a partial refund or a Reward. Just click on the option link you want, we'll send it to you in 1 business day.

​

A : 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)

B : 30 % Refund (eg. If item costs $100, you can get a $30 Refund)

Or

C : Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.

Note for return : We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.

If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.

However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation.

Sincerely,

Customer Service

Their return policy is a scam!

Ordered some dresses and half were the incorrect size the other half were incredibly flimsy and cheap looking! Followed their return policy to a T only to be told by my shipping company that they’ve left the package sitting at the depo for the past 3 months! I’ve contacted them multiple times and only get the automated returns email in response! Worst return policy every! Will never buy from them again!

When I went to your site it offered free shipping for first order and 20% off for the balance of order. I did not get my free shipping for my first order or my 20% off. This was my first order with you, it did not give me options to add code or discount. It went straight thru. I would like my discounts please. If you can not resolve this issue I will not be ordering from your company anymore!

My elderly mum recently spent £285 on two dresses for a wedding, thinking she’d wear one and send one back. Not one email text message nothing? No paperwork in the box and each time I complain on my account the messages disappear and aren’t followed up! I absolutely disgusted with the customer service I have received. I had one message that said you’d give us more than one week to sort out, but it disappeared before I screen shot it so no proof! I sent everything they asked for: name, amount, date, last 4 digits of card, email addresses mobile numbers NO REPLY! ‘Complain to a supervisor is a joke! Why do you not have an email address and why do messages disappear so there is no trace of them? You have ‘stolen’ nearly £300 from my poor mum and I will not rest until we have sent the hideously cheap looking dresses back…. Why why why is there no paperwork in the box? PLEASE HELP!

I ordered lenovo ht38 true wirless head set on 26th may 2023 by paying cash. But still this date(27-07-2023)i have not received my product. I will send mail. They are extending the date.no one should order the product after seeing their reviews. They are fooling the customers. They do not display negative reviews. I can't see my review. All their products are 5star in rating. But real rating are below 1star. So please do not fall for their scams.

I ordered this in march or before for my son's b-day. It was mailed to an old address. Not forwared, no credit, nothing. I contacted them thru their site for customer service giving them the correct address & phone # & got not one repley. Nor any itiem that I ordered.

Delivery by: USPS
Tracking NO.: 93055109246500000008108637
Tracking Link: https://t.17track.net/en#nums=93055109246500000008108637&fc=21051
Phone NO.: [protected]
Shipping Address:
Janice Snell [protected]
THIS IS THE WRONG ADDRESS THEY SENT IT TO.
Port Townsend, 65 Elm Street, Port Townsend, 65 Elm Street, 98368, United States
CORRECT ADDRESS IS: 4525 Pine Ave. NE, Bremerton, WA 98310, United States