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LG Electronics / hecto projector

1 Melbourne, Victoria, Australia

Hi firstly I would like to say that I have bought many of your products including a Hecto projection home system which I paid $9000 from Harvey Norman's & when I purchased 5 yrs ago was guaranteed the laser system would last minimum of 25000 hrs equal to ten yrs use & the system is amazing now to the not so good the system failed a few weeks back & I rang customers service which where very understanding & advice of s service centre to have it checked to which they found the digital laser had failed & after another call to customer service was asked I said proof of purchase & the repair quote to have it looked at then I get a return call to say LG are not prepared to help or repair as it's 5 years old ! Remembering the unit is advertised as a life of 25000 hrs & our unit has done half the hours of around 12500 hrs so this is my problem you guys were happy to advertise & sell the unit with 25000 hrs but when it fails before the hrs you don't want to help! So where is the customer service or good will for a good customer? So leads to why I have decided to message you here before I go future with the fact your product did not due as quoted & LG where not prepared to help as you know good advertising is much better than someone giving bad advertising so I hope I get some customer service here to keep a loyal customer happy
Look forward to hearing from you hopefully with some good news

Ma
May 22, 2018

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