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Geek Squad Customer Care Service

Geek Squad

P.O. Box 9312
United States - 55440

Customer Support Phone Numbers

+1 800 433 5778 3 8

Geek Squad Complaints & Reviews

Geek Squad / lack of service and false promises

kaushalparikh on Sep 28, 2017
My mobile phone was under Geek squad protection plan. The display stopped. I went to Best Buy where they checked the phone and advised me to call Geek squad for a replacement handset. I have called Geek squad 7 times and it has taken me on average 45 minutes to get through to them. On 2 of...

Geek Squad / service order number: 00461-299753428

Xburner1220x on Sep 26, 2017
I am complaining about Service Order Number: 00461-299753428 I sent this computer into Asus witch is the manufacturer they tested it and then quoted me at 483.54$ for a LCD repair. I brought it to geek squad and got quoted at 200 and something so I sent it in to geek squad. Then I get a...

Geek Squad / monthly billing

tamike704 on Sep 22, 2017
I do not have a client number my name is Tamike Crumpton and my cell phone number is 704-615-4896 and I have canceled this charge multiply times since November 2016 I have not had this phone and discontinued by contract. I have filed complaints with my credit card company and they take the...

Geek Squad / slow repair bad customer service.

Sandy Jacobsen on Sep 15, 2017
I am absolutely fed up with the geek squad customer service in Vernon, BC. I took my computer in 8/8/17 as it was not working. After 10 days they tell me that they can't fix it in-house but can send it offf to the depot. 2 weeks later they tell me what is wrong and I agree to the repair...

Geek Squad / billing

Bmott on Aug 28, 2017
I have tired to speak to your employees on the phone. I am now going to cancel my service and go with apple care because no body can understand english. When you bring call centers back to Canada and employ english speaking people. I know they speak english but I can understand them half...

Geek Squad / samsung 75 inch tv and sounder installation

ninejeff217 on Aug 25, 2017
I am extremely upset and disappointed with geek squad. I ordered a Samsung tv and installation for today. Geek squad used a third party and didn't notify me first of all. I would have liked to know that or I might not have used geek squad in the first place. It would be nice to know that...

Geek Squad / still no resolution

McMahan on Aug 21, 2017
I have been dealing with trying to get a replacement phone for the past month with still no resolution. I received an email that they can't give me a phone but would be emailing me an electronic gift card, it's been a month and still no gift card. Every time I call them I am told they are...

Geek Squad / membership policy

Vish Hewa on Aug 21, 2017
I purchased a membership via Best Buy branch (Orangeville, ON) on 28th of July to get 2 x TV brackets installed. At the point of registering, I was not told of a minimum 12 month requirement to be with the membership. The tech was able to come and install only on the 17th of August. When I...

Geek Squad / best buy help

Tentastash on Aug 19, 2017
I just left best buy an hour ago. The guy helped me look for a new power supply. I was excited and went home to plug it up. What he didn't tell me was that it could also fry my desktops motherboard. I'm which case it did. I know own a 400$ paper weight. Is there anything you guys can do...

Geek Squad / geek squad yearly renewal plan

msCs on Aug 14, 2017
My name is Mary Sturgis phone nbr (310)675-9337 at 15111 Freeman Ave unit 26 Lawndale calif 90260. My problem started the end part of 2016 when I started getting messages from Geek Squad that my renewal was upcoming Nov 2016 and for me to renew it . I did not have sufficient credit on my...

Geek Squad / trend micro

Deborah King on Aug 3, 2017
I renewed trend micro after the initial 6 month subscription stopped, and my payment was taken. I received nothing after the email that said thank you for the payment. It was just today, that after 8 months I had not received instructions or directions how to download trend micro to...

Geek Squad / services

Roxxy97 on Aug 3, 2017
Hello, so I'm not normally one for complaining but I am very upset and angry and this entire geek squad thing has given me nothing but a head ache. So for one when I purchased my phone I also was signed up for geek squad without being told about the monthly AUTOMATIC service fee charge of...

Geek Squad / told to pay for service not received

RichRCJ on Jul 27, 2017
I chatted with the manager (Murphy) of Geek Squad yesterday. I was told that for $100 somebody would come out and repair the power port on my acer aspire one 725 series laptop. The guy came out today (July 27) and did not have the part that he was supposed to bring with him because he did...

Geek Squad / laptop repair

MTR1122 on Jul 23, 2017
Myrtle Beach store: The caps key was locked on my HP Stream and I had read that rebooting by removing the battery will solve it. With the HP stream that entails taking the entire keyboard off which I did. Unfortunately I broke the power button strip and the computer would not turn on. I...

Geek Squad / laptop

MJRather on Jul 11, 2017
On May 22, 2017, we took a laptop to the Knoxville TN location for repair (we are from TX, were working in Knoxville). We were told the motherboard was fried by Geek Squad. We bought a new laptop and had Geek Squad move data from "fried" laptop to new Dell laptop. A week and a half later...

Geek Squad / cell phone geek squad protection plan

Kak708 on Jun 27, 2017
6/13- initial Complaint filed Went to Best Buy store and was advised system was down. Filed claim over the phone. Claim # 1579481. 6/15- Empty Box received 6/18- Call Geek Squad advised they don't know why I didn't get phone. They are referring to front office? 6/19-Got email saying my phone...

Geek Squad / plan renewal notification failure

Inez Auberjyne Smith on Jun 25, 2017
I purchased a Lenovo laptop and Geek Squad protection plan in January 2016. There was a 6 month trial of Kaspersky Protection. When the 6 months were up [July 2016], I went in to renew Kaspersky and extend the Geek Squad protection as well. So today, 6/25/2017 when I called to renew...

Geek Squad / samsung fridge

Zeinab62 on Jun 12, 2017
I have a Samsung side by side fridge bought Oct 2015 and it stopped working since June 6 - I called to get an appointment for a technician and they send me technician on Friday. I already lost 3 days here without a working fridge... the problem with my fridge was that temperature was going up...

Geek Squad / geek squad protection

Simonch on May 24, 2017
Last winter I had problem with my Iphone. I submit a request to geek squad for replacement plus I had to pay 100$ for the replacement because of my plan.. I end up to accepted it. Few day later, Iphone defective again.. it happens 3 time in few month. Now this summer I put my sunglases and...

Geek Squad / 2 weeks no call and didn't show for appointment

bonnie1978 on May 3, 2017
I have a Samsung washer that was not spinning clothes. I have a warranty. I called Samsung and they said there was a recall and came out to fix the recall. They said the washer needs to have the recall fixed before repairs can be done. I called to make an appoinment as instructed. On a...

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