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Geek Squad Customer Care Service

Geek Squad

P.O. Box 9312
United States - 55440

Customer Support Phone Numbers

+1 800 433 5778 1 6

Geek Squad Complaints & Reviews

Geek Squad / samsung fridge

Zeinab62 on Jun 12, 2017
I have a Samsung side by side fridge bought Oct 2015 and it stopped working since June 6 - I called to get an appointment for a technician and they send me technician on Friday. I already lost 3 days here without a working fridge... the problem with my fridge was that temperature was going up...

Geek Squad / geek squad protection

Simonch on May 24, 2017
Last winter I had problem with my Iphone. I submit a request to geek squad for replacement plus I had to pay 100$ for the replacement because of my plan.. I end up to accepted it. Few day later, Iphone defective again.. it happens 3 time in few month. Now this summer I put my sunglases and...

Geek Squad / 2 weeks no call and didn't show for appointment

bonnie1978 on May 3, 2017
I have a Samsung washer that was not spinning clothes. I have a warranty. I called Samsung and they said there was a recall and came out to fix the recall. They said the washer needs to have the recall fixed before repairs can be done. I called to make an appoinment as instructed. On a...

Best Buy Geek Squad / Two-year warranty protection plan

PinkiPad on Feb 3, 2017
Well. I'm rather ticked off at the way Geek Squad is ripping me off. Two-year policy effective 10/15/16 for a printer I recently sold. Three months with zero service calls. Pro-rated refund of $9; I paid $49.99. Policy in effect 1/8 of the time paid for or 88% due back. Refund is 6%. Approximately. I...

Geek Squad / Service plan-unauthorized withdrawal of funds

Faye Horne on Jan 25, 2017
Jan 7, 2017 Geek Squad sent an e-mail stating they had renewed my plan and withdrew $32.24 from my account to cover the charges. I did not authorize this withdrawal. On Jan 8, 2017 I called Geek Squad to cancel the services and was told the money would be reimbursed within 1-2 day...

Geek Squad / Asus laptop

Kimmy McKinney on Dec 7, 2016
Asus laptop model number M70VN-C1 Service order number 00101 - 294051306 dated 12 7 2016 Geek Squad services at 25422 El Paseo Mission Viejo 92691 My name is Kim McKinney address is 24572 Quintana Mission Viejo 92691 949-973-3343 Email: Oohsnahs@gmail.com I brought in my laptop to the Geek Squad...

Geek Squad / Laser pens

Davey worrall on Nov 11, 2016
Been thrown out of geek app saying i dnt exist and I've bought numerous items and built up my rewards, bought n paid 4 3 lasers and bow there saying there is no history of dem so i took 3 screenshots of reciepts sent wiv no reply. I would like a full refund please and i will never b...

Geek Squad Best Buy / Hard drive replacement for asus cm5675 computer

foxtr78 on Oct 17, 2016
i took my computer in to the 00159 white marsh Maryland location for a hard drive replacement they started out by getting the wrong recovery media my plan id is spa00gsts1016750100 computer is a asus cm5675-07/Intel core 15 650/8 computer model cm5675-07 sku 9964819 desktop machine i wa...

Geek Squad / I could not find my Protection plan on macbook Air, when I needed it most.Lost my macbook and $290 with geek squad

Shahla on Jul 19, 2016
07/18/2016 I purchased a macbook air on 06/15/2014 from Best Buy (US$ 999) and I purchased a Geek Squad two years protection plan (US $ 290) so I can renew it when it is expired. I usually take care of my devices, so I did not use it through these two years, unfortunately on July/2016 I...

Geek Squad / protection plan

Jun S on Jul 12, 2016
I received the replacement phone from geek squad and it is also not working properly. It turns off after 10-20 seconds. I called them immediately, then I received an email from them that they will just send me an e gift so I could buy a replacement phone. I received a box and shipped the...

Best Buy Geek Squad / Geek Squad Protection Plan

Fritzjoelle29 on Apr 5, 2016
Best Buy / Geek Squad It has been over 48 hours since my last call. I have still not received an email confirming my refund of $250.02. I would really like a response back regarding this matter. I am now paying interest on your charge. Sent from Yahoo Mail for iPhone On Wednesday...

Geek Squad / Kaspersky security

Reviewer55145 on Dec 14, 2015
I purchased an H/P Pavilion 20 All in One June 2013 with Kaspersky Security and after 2 years, I renewed. Had problems after 2 years and was referred to the Geek Squad as I had all kinds of viruses according to the Geek Squad. How did this happen with the protection I paid for? The Geek...

Geek Squad / Phone Protection Plan

Reviewer54355 on Oct 13, 2015
I too was lied to in order to get me to purchase the protection plan. I have had protection on cell phones through Sprint with Assuron for years. Was told this was soooo much better because there was no deductible. One son dropped his phone on Saturday...went to Sprint...had a new phone in...

Geek Squad / New bought Laptop

Reviewer40699 on Sep 24, 2015
Called geek squad if they can help me with my new laptop since it was telling me that I have to log in as administrator every time I update an old game of mine. The agent told me it's an easy fix (agent name is Brandon P) and started asking for my visa info. To make the story short...

Geek Squad / Geek Squad Ruined My Computer

dwismith on Jun 20, 2015
A couple of years ago, I was getting virus warning messages on my computer, so I took to Best Buy/Geek Squad to be cleaned. They also installed Kaspersky Antivirus on it and said if there were any further problems, they would correct it for no charge. At the end of a year, I started...

Geek Squad / Phone Protection Plan

Caribrico on Apr 20, 2015
It is sad to see how Best Buy train its employees to lie in order to sell Protection Service for Cell Phones. I was clearly told that there will not be a fee assessed if ever my phone needs to be replaced. Customer beware, I PLEDGE not to ever trust ANY PROTECTION PLAN FROM GEEK SQUAD. I...

Geek Squad Cell Phone Service Plan / Scam

Atwoo on Mar 31, 2015
I purchased a cell phone protection plan from Geek Squad in December. I told them I had the protection plan before and I liked it. However, they failed to tell me that the plan had changed in the following ways: 1) service is no longer available in store 2) there is a $200 deductible each...

Geek Squad / &Cheat Squad& not Geek Squad

JamesKingsley on Feb 26, 2015
“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing...

Best Buy Geek Squad / Backup Data Scam

geekscam on Dec 19, 2014
has anyone brought a computer to Best Buy (or its “Geek Squad”) to have the data on that computer transferred to another computer/drive, and ultimately were told that the old computer drive was corrupt (or some such), so that if you wanted the data transferred the old drive...

Geek Squad / phone replacement

multisync4441 on Nov 27, 2014
I purchased 2 Samsung Galaxy 4s and a IPhone 5s... Spent over 500 dollars in the store. The Best Buy representative advised that I get a better insurance for my phones instead of Sprint. He informed me that my phone would be replaced if lost, stolen, or dropped. I specifically asked if it...

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