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Geek Squad Complaints & Reviews

Geek Squad / home theater installation and configuration (receiver and speakers)

Puneets on Jan 9, 2019

Hi, My name is Puneet Sharma and recently I had purchased home theater items (Klipsh RP 450C and R26FAB) pair)) from Best Buy and subscribed to yearly membership paying $240 plus tax. During purchases I was informed that BestBuy has options to have professionals install the home theater and...

Geek Squad / repair a virus in my laptop - lost my entire data + fraud

dancing grace on Dec 7, 2018

On 12/1/18 I dropped off my laptop for virus clean. on 12/5/18 I received a phone call from Geek Squard stating I need to replace disk (fraud). On 12/6/18 I went to the store talking to Dave, manager, I found out he didn't back up my data. In the service contract, I stated I want to back...

Geek Squad / laptop repair

Guy1234 on Nov 29, 2018

I have submitted my laptop to geek squad in Tucson for repair on October 23, 2018. It is now November 29, 2018 and is no closer to being repaired than when I gave it to them. I ask for a estimated when will it be finished date and they make a number up. Apparently they have ordered the...

Geek Squad / cell phone warranty claim

Tee20181996 on Nov 23, 2018

My boyfriend and i purchases 2 samsung s8 phones in march 2018. The sales man told us about geek sqaud warrenty. We purchased it for both our phones. September 2018 my boyfriend damaged his phone. I called geek sqaud to set up a claim oct 23rd 2018 . BIGGEST WASTE OF TIME! the lady on the...

Geek Squad / television installation

Bisky on Nov 21, 2018

What joke this Geek Squad thing is! I recently purchased a tv from Best Buy in West Edmonton. I have hung several tv's over my years, so when their high pressure sales people start pushing you to use that service I immediately say no. So then they start messing around with numbers to try...

Geek Squad / tv mounting

Bill Nolan on Nov 13, 2018

I booked an appointment and paid for it for the Jerk Squad to hang a tv. They have me a four hour window so I didn't book any meetings at work. I finally called them and they said my installation had been cancelled! I asked who cancelled it? I didn't? Why wasn't I notified? What kind of...

Geek Squad / van delivery driver

Nunyabeeswax1234 on Oct 27, 2018

So I dropped off my daughter at work, and I get back home and I see this giant geek squad van parked in front of my house. I checked my cameras to see where this guy went. It's pouring rain outside, and I would like to park and get in my house. Apparently he decided to park in front of my...

Geek Squad / google pixel 2

Hate Geek Squad on Oct 26, 2018

Geek Squad has provided the worst service I have ever experienced. Not only do they not care at all about their customers, their staff provides inaccurate information. My google pixel 2, which I bought at Best Buy in Feb 2018, died in Oct 2018. I filed a claim thru Geek Squad, who assured...

Geek Squad / warranty claim

Rock Cote on Oct 21, 2018

In september 2018, my new I Phone 7 gave up on me. I had it for less then 6 months. The phone was covered by a Geek Squad warranty. I called in to file a warranty claim mid september. I was promised a new phone within 3-5 working days. The phone finally showed up at our door by UPS 7...

Geek Squad / attempt to hack in stating they received notice of malware

patminbros on Oct 18, 2018

I received a call from 1-408-773-4736 from "Geek Squad"; the agent stated that they received a message that my computer had downloaded some malware and that he was going to help me resolve the problem. He walked me through opening up the computer ID and read numbers as if to verify...

Geek Squad / I phone 7

aprildickson on Oct 15, 2018

Called Geek Squad regarding an I Phone 7 not working, not charging up. Spent 2 hours on the phone, mostly on hold, transferred to 5 people. Found out that I was behind in payment because when I called to switch the billing to a different credit card it was not entered into the system. I...

Geek Squad / iphone 6s plus batter repair.

babygirl0714PR on Oct 8, 2018

To whom it may concern, I recently brought it in my iPhone 6S Plus for battery fix and since this store is an authorized repair place, I decided to bring my phone here since I shop at this Best Buy. I dropped off a working phone with a slight battery issue in the iPhone. When I was given...

Geek Squad / one year total tech support

Barbara Ann Metz on Oct 3, 2018

Octobe 1. 2018 I described the problem and bought the service. They (said) they did a remote fix that took about 2 hours. October 1, 2018, later in the day. Problems not fixed. In fact made worse. Now I am getting about 5 fraudulent calls a day regarding my computer repair. October 3. 2018 I...

Geek Squad / warranty plan

Dima Vas on Sep 28, 2018

Very very poor service, my warranty plan was canceled because of your mistake and it's took almost a week to reactivate it, after i have been assigned to service provider that servicing my area only one day a week in my area and I have to wait another week and lose working day for repair...

Geek Squad / dishwasher warranty repair


Have been w/o working dishwasher for over three weeks. Agent scheduled appt on the wrong date (a week later than we dicussed). Then, after a long discussion/diagnosing over the phone of what was wrong, ordered the wrong part. They were unable to schedule another appt earlier, so had to...

Geek Squad/Best Buy / reckless driver

Michelle 81 on Sep 19, 2018

Upon my entry to the interstate I-84 Eastbound in Nampa, Idaho, USA at Exit #38 (Garrity Blvd.), September 19, 2018 @ 10:20am MST, one of your Geek Squad Drivers in a van (#26817) was weaving in and out of traffic, using his phone while driving, and driving for some significant distance...

Geek Squad / drivers

Coach707 on Sep 13, 2018

Geek squad box truck, about cause me to wreck with my child in the car, was driving down new circle rd approaching the Nicholasville rd off ramp, and instead of letting me get over the truck decided to speed up so I couldn't get over and I just about collided with the off coming cars, then...

Geek Squad / laptop repair


Today I am waiting for a "redo" on my computer repair. It was not repaired properly at the Louisville center and had the repairs had to be "redone." My business is dependent on my computer, and the extra week or so to redo the repair is unacceptable. My computer was ready for repair pickup on...

Geek Squad / phone repair

Ldsmith777 on Sep 3, 2018

POOR SERVICE AND FALSE ADVERTISMENT. I purchased insurance through Geek squad at best buy. When cracked my screen, I was told to Take my phone in Deptford mall. Call to make an appointment online, bring the phone in and repairs would be made in 1 hour while I waited. Once I got to the...

Geek Squad / installation

Bryan C. Stephens on Sep 3, 2018

I bought $8000 worth of items from Best Buy. Two TVs, mounts, HDMI cables (almost $100 each) and paid $400 to have them installed. Unfortunately I could not be here when the technician came out. So the installer decided it would be best to put the TV over the hole I had the builder leave...