Geek Squad Complaints & Reviews

Geek Squad / geek squad

Jun 09, 2019

I have given the the run around trying to cancel, evn emails addresses for complants were fake, they have to be the worst company I have ever dealt with. This copy of the email I tried to send. I bought a 12.9 Apple IPad in 2018-12-22, at time of purchase I was convinced to try Geek squad...

Geek Squad / service protection on laptop

Jun 03, 2019

Geek Squad debited funds from my account on May 19, 2019, without my consent . I have since been waiting on my refund that hasn't been deposited. I have called several times to ask about the status and every agent told me to wait 7-10 business days and it would be deposited. It has been 10...

Geek Squad / change of battery for my iphone 6s

May 29, 2019

Hi, I contacted geek squad because my phone battery was draining so fast and I was told to send the phone and I sent.after some days I received the phone on around end of March .i travelled to another country for a long vacation within 2 months that is on May 15, my battery dies with...

Geek Squad Service / unauthorized deletion of program

May 22, 2019

Service Order Number: 01152-312376448. HP laptop brought in to restore keyboard functionality. Chose to purchase a new coverage plan (my original had terminated three weeks earlier) to effect repairs rather than pay for individual services. When I picked up the completed laptop, a new...

Geek Squad / warranty

May 13, 2019

I was just in the store where I was informed my warranty was active on my mobile phone both in person and on the phonne prior to my arrival. When it came time for the work order my service was no longer considered active. I was then advised it was cancelled a year prior, regardless of what...

Geek Squad / customer service

May 03, 2019

Please relay this to the correct email address since Geek Squad does not have an email address for USA. To whom this may concern, Manager of agent Parkar, Please review the live chat room content and contact me for the rude response I have received such as "Please tell me you do not want...

Geek Squad / customer service

Apr 30, 2019

Worst customer service experience. Sales guy james l couldn't find the tv stand I wanted even though said they had one in stock. I had to find it for him. He arranged to have it delivered to me. It arrived with a huge hole in the boxed and the visible, front-facing part of one...

Geek Squad / geek squad delivery or box truck

Mar 23, 2019

Truck number 44227, driving on Interstate 90/94 north of Madison, Wisconsin. Speed limit is 70 MPH, we were in the right lane, going about 72 to 73. He came up in the center lane and had to hit the brakes fast so as not to hit the card in front of him. That car was going a little faster...

Geek Squad / remote recovery of lost data file

Mar 17, 2019

Session ID: CAS-2251201-Y3H8D On 3/12/2019 my wife had an issue on her HP Pavilion running Widows 10, a file she had just worked on the day before had somehow vanished from her external hard drive. She called the help line and spoke to Agent Amilkar. She agreed to the remote diagnostics. During...

Geek Squad / cancelled geek squad service but still charged. demand refund.

Mar 08, 2019

I ordered and cancelled geek squad services, including total tech support 1/18/19, but as my hard rive was completely crashed, I cancelled all services on 1/21/19. The representative who took my cancellation request (1/21/19; case 223336962) cancelled total tech support but did not cancel...

Geek Squad / did update laptop & was told they did.

Feb 02, 2019

I had my laptop repaired and my hard drive backed up Jan 31, 2018. I was told all updates would done as well. However, when I got home and started working on my laptop a pop up came up saying something like restart your computer to finish the update. No biggie I thought, so I did...

Geek Squad / home theater installation and configuration (receiver and speakers)

Jan 09, 2019

Hi, My name is Puneet Sharma and recently I had purchased home theater items (Klipsh RP 450C and R26FAB) pair)) from Best Buy and subscribed to yearly membership paying $240 plus tax. During purchases I was informed that BestBuy has options to have professionals install the home theater and...

Geek Squad / repair a virus in my laptop - lost my entire data + fraud

Dec 07, 2018

On 12/1/18 I dropped off my laptop for virus clean. on 12/5/18 I received a phone call from Geek Squard stating I need to replace disk (fraud). On 12/6/18 I went to the store talking to Dave, manager, I found out he didn't back up my data. In the service contract, I stated I want to back...

Geek Squad / laptop repair

Nov 29, 2018

I have submitted my laptop to geek squad in Tucson for repair on October 23, 2018. It is now November 29, 2018 and is no closer to being repaired than when I gave it to them. I ask for a estimated when will it be finished date and they make a number up. Apparently they have ordered the...

Geek Squad / cell phone warranty claim

Nov 23, 2018

My boyfriend and i purchases 2 samsung s8 phones in march 2018. The sales man told us about geek sqaud warrenty. We purchased it for both our phones. September 2018 my boyfriend damaged his phone. I called geek sqaud to set up a claim oct 23rd 2018 . BIGGEST WASTE OF TIME! the lady on the...

Geek Squad / television installation

Nov 21, 2018

What joke this Geek Squad thing is! I recently purchased a tv from Best Buy in West Edmonton. I have hung several tv's over my years, so when their high pressure sales people start pushing you to use that service I immediately say no. So then they start messing around with numbers to try...

Geek Squad / tv mounting

Nov 13, 2018

I booked an appointment and paid for it for the Jerk Squad to hang a tv. They have me a four hour window so I didn't book any meetings at work. I finally called them and they said my installation had been cancelled! I asked who cancelled it? I didn't? Why wasn't I notified? What kind of...

Geek Squad / van delivery driver

Oct 27, 2018

So I dropped off my daughter at work, and I get back home and I see this giant geek squad van parked in front of my house. I checked my cameras to see where this guy went. It's pouring rain outside, and I would like to park and get in my house. Apparently he decided to park in front of my...

Geek Squad / google pixel 2

Oct 26, 2018

Geek Squad has provided the worst service I have ever experienced. Not only do they not care at all about their customers, their staff provides inaccurate information. My google pixel 2, which I bought at Best Buy in Feb 2018, died in Oct 2018. I filed a claim thru Geek Squad, who assured...

Geek Squad / warranty claim

Oct 21, 2018

In september 2018, my new I Phone 7 gave up on me. I had it for less then 6 months. The phone was covered by a Geek Squad warranty. I called in to file a warranty claim mid september. I was promised a new phone within 3-5 working days. The phone finally showed up at our door by UPS 7...

Geek Squad / attempt to hack in stating they received notice of malware

Oct 18, 2018

I received a call from 1-408-773-4736 from "Geek Squad"; the agent stated that they received a message that my computer had downloaded some malware and that he was going to help me resolve the problem. He walked me through opening up the computer ID and read numbers as if to verify...

Geek Squad / I phone 7

Oct 15, 2018

Called Geek Squad regarding an I Phone 7 not working, not charging up. Spent 2 hours on the phone, mostly on hold, transferred to 5 people. Found out that I was behind in payment because when I called to switch the billing to a different credit card it was not entered into the system. I...

Geek Squad / iphone 6s plus batter repair.

Oct 08, 2018

To whom it may concern, I recently brought it in my iPhone 6S Plus for battery fix and since this store is an authorized repair place, I decided to bring my phone here since I shop at this Best Buy. I dropped off a working phone with a slight battery issue in the iPhone. When I was given...

Geek Squad / one year total tech support

Oct 03, 2018

Octobe 1. 2018 I described the problem and bought the service. They (said) they did a remote fix that took about 2 hours. October 1, 2018, later in the day. Problems not fixed. In fact made worse. Now I am getting about 5 fraudulent calls a day regarding my computer repair. October 3. 2018 I...

Geek Squad / warranty plan

Sep 28, 2018

Very very poor service, my warranty plan was canceled because of your mistake and it's took almost a week to reactivate it, after i have been assigned to service provider that servicing my area only one day a week in my area and I have to wait another week and lose working day for repair...

Geek Squad / dishwasher warranty repair

Sep 21, 2018

Have been w/o working dishwasher for over three weeks. Agent scheduled appt on the wrong date (a week later than we dicussed). Then, after a long discussion/diagnosing over the phone of what was wrong, ordered the wrong part. They were unable to schedule another appt earlier, so had to...

Geek Squad/Best Buy / reckless driver

Sep 19, 2018

Upon my entry to the interstate I-84 Eastbound in Nampa, Idaho, USA at Exit #38 (Garrity Blvd.), September 19, 2018 @ 10:20am MST, one of your Geek Squad Drivers in a van (#26817) was weaving in and out of traffic, using his phone while driving, and driving for some significant distance...

Geek Squad / drivers

Sep 13, 2018

Geek squad box truck, about cause me to wreck with my child in the car, was driving down new circle rd approaching the Nicholasville rd off ramp, and instead of letting me get over the truck decided to speed up so I couldn't get over and I just about collided with the off coming cars, then...

Geek Squad / laptop repair

Sep 05, 2018

Today I am waiting for a "redo" on my computer repair. It was not repaired properly at the Louisville center and had the repairs had to be "redone." My business is dependent on my computer, and the extra week or so to redo the repair is unacceptable. My computer was ready for repair pickup on...

Geek Squad / phone repair

Sep 03, 2018

POOR SERVICE AND FALSE ADVERTISMENT. I purchased insurance through Geek squad at best buy. When cracked my screen, I was told to Take my phone in Deptford mall. Call to make an appointment online, bring the phone in and repairs would be made in 1 hour while I waited. Once I got to the...

Geek Squad / installation

Sep 03, 2018

I bought $8000 worth of items from Best Buy. Two TVs, mounts, HDMI cables (almost $100 each) and paid $400 to have them installed. Unfortunately I could not be here when the technician came out. So the installer decided it would be best to put the TV over the hole I had the builder leave...

Geek Squad / cell phone screen repair protection plan*scam*

Aug 28, 2018

For years we've been paying every month for the protection plan on our cell phones. I dropped my phone and cracked the screen and needed to use the Geek Squad protection service for the first time EVER. I went online and scheduled an appointment to get it fixed. Several hours later I...

Geek Squad / geek squad - lack of good customer service skills

Aug 24, 2018

Sunday August 19th, 2018 from around 5:30pm - 6:00pm. I went into the Best Buy located in Brandon, MB, Canada to have my screen protector on my phone replaced as well as my apple charging cable for my iPhone 7plus. I walked up to the customer service desk and was not greeted with a smile or...

Geek Squad / I asked to speak to agent manager and was transferred to another agent instead

Aug 24, 2018

I called the Geek Squad customer service line to change a contact phone number for an upcoming service that had been scheduled at our home. The nice lady on the phone informed me that "I" could not change the contact number because the service call was scheduled in my wife's name...

Geek Squad / customer service agent - geek squad home protection plan

Aug 21, 2018

I called today to cancel my Geek Squad Home service as I was over insured. I own 2 computers and each has full Geek Squad protection plan, so I didn't need the home service as I do not have other TVs or appliances for coverage. When I told the agent that I wanted to cancel the home service...

Geek Squad / remote starter installation in my car

Aug 21, 2018

I bought a remote starter unit for my Acura TL 2013 from Bestbuy. This unit came along with the free installation. I made an appointment on January 18 at 10:00 am to install this unit in car. Attached screen shot with confirmation of appointment (NTQ92529 Confirmation number). Auto tech...

Geek Squad / they refused to look at my computer

Aug 20, 2018

I have an act with Geek Squad and had no problems in the past. Today my computer crashed so I drove 45 mintues to to my local Best Buy so they can look at my computer. The guy refused to look at saying that I needed an apt. He wanted to give me one in two weeks. I told him I needed one...

Geek Squad / customer service supervisor, associate and repair agent

Aug 18, 2018

Here's how he was "...when you were busy badgering* on my head..." *badgering or some other worse term "What did I just tell you??!!" Unapologetic supervisor that the person who came by my house ruined my entire morning and did not wait for 15 mins before leaving when accordingly he should...

Geek Squad / extended warranty

Aug 02, 2018

August 2, 2018 Complaint is regarding the coverage for my device. Cell phone with a cracked screen. Your website says "dont worry, we have you covered" much to my surprise when I caled to make a claim I learn not only do I need to make a $1120.00 refundable deposit I also need to pay...

Geek Squad / tv warranty

Jul 11, 2018

After 1 no show, two other appointments, and a third about to be missed appointment because once again the parts were not ordered, I am without a TV since late May. The TV actually had some functionality until the last visit to "repair" it and not it doesn't work at all. Friday was to be...