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Customer Service

+61 130 046 4278 (Australia, Store Enquiries)
+61 297 636 899 (Australia, Online Enquiries)
+64 800 464 278 (New Zealand)
+64 800 258 741 (New Zealand, Photo Centre)
+385 15 566 200 (Croatia)
+386 15 855 000 (Slovenia)
+60 130 088 5200 (Malaysia)
A1 Richmond Road
Homebush West, New South Wales
Australia - 2140
New Zealand
Private Bag 94035, South Auckland Mail Centre, Wiri Auckland 2240 

Ireland
Brent House, Swords Business Park, Swords, Co. Dublin

Croatia
Velimira Škorpika 34, 10000 Zagreb 

Slovenia
Airport Road 3D, 1000 Ljubljana

Singapore
315 Outram Road № 01-01/02, Tan Boon Liat Building, Singapore 169074

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Complaints & Reviews

Harvey NormanElectrical- rangehoods

We bought an oven/stovetop/range hood in February but due to COVID was not able to get our kitchen done until now being October. We were advised that the rangehood that we got wasn't very good so I tried to get a refund and was promptly told that we could not get one. We as a customer have always shopped at Harvey Norman over the years and Have spent thousands with them and can not believe that this was so easily dismissed. I will not shop there again and will ensure that I let my family, friends and aquaintances know not to either (also Harvey Norman customers). I am Extremely disappointed with how a loyal shopper has been treated.

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    Sep 28, 2020

    Harvey Norman — Carpet layers

    My deep concerns involve the whole process from the begin, not with the purchase of the carpet. The installer...

    Aug 05, 2020

    Harvey Norman — Was treated with no respect and causing us embarrassment in front of public

    To who it may concern, I'm writing to you to explain bad customer service we had at Midland store...

    Harvey NormanElectrical department

    Sorry but this msg is a waste of my time they dont care but if one person goes else were to spend there hard earnt or money they save you now what I mean and im on a pension the service is absalout crap I mean I went in to spend enough to refuburish a house to a excent no one helped they just ect computer tried to shove every thing in with it includeing a norton virus for 10 computers nowing I needed the least costing almost 400$ a joke and the rest cost more the computer tv bloke asian couldnt help just wanted off load tv that was 2 days later discounted cause new one was out said nothing eridge microwave just rushed us no help ask for a deal pensioner or not they couldnt care less worse shop ever again im upgradeing never will I go to harvey norman all [censored] him harvery on shows to catch out his employers under cover all [censored]

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      Apr 26, 2020

      Harvey Norman — Bed frame

      Harvey Norman is a total joke. Do not go here because it's going to be one headache after another. We...

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      Apr 20, 2020

      Harvey Norman — Purchase of faulty apple watch s4

      On Friday 17/04/20 I purchased an Apple Watch Series 4 for my partner for her birthday. She set the watch up...

      Harvey NormanNon delivery of product which got labeled as 'in stock'

      Team Harvey Norman,
      On 5th of April, I bought a vacuum cleaner (Product code: 1009469) and a fan (Product code: 1023397) online which were both labeled as 'in stock' (Order number 72307)
      While the fan arrived within a few days, the vacuum cleaner was crossed-off the bill and labeled as 'canceled'. As no refund for the vacuum cleaner was made, I subsequently contacted Harvey Norman's customer service.

      7th of April: Request sent to customer service regarding new delivery schedule

      15th of April: Received feedback that 'the Harvey Norman online team' is looking into it and that I 'can expect to hear from them within 48 hours'

      18th of April: Up until that day, no feedback has arrived. Checked online - the product I have been waiting for two weeks is still labeled as 'in stock'

      I request an answer on:
      - Is the product really in stock - and if yes: when will it arrive ?
      - If not - when will Harvey Norman refund ?

      Regards,
      T.L.

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        Feb 06, 2020

        Harvey Norman — swann camera system

        Purchased over $20, 000 worth of product from Harvey Norman Alexandria in 2019. In December I also had...

        Alexandria
        Jan 24, 2020

        Harvey Norman — carpet underlay

        Please find letter of complaint regarding my experience with Harvey Norman Auburn Store: Due to oversea...

        Jan 14, 2020

        Harvey Norman — leather suit

        In 2017 I purchased a suite from Harvey Norman Cannington. In July 2019 my grandson accidentally put a pen...

        Cannington
        Jan 09, 2020

        Harvey Norman — debacle when buying a phone

        Hi, My name is Sarah Willis-Jones. My husband bought me a phone from Harvey Norman Bundall online. We...

        Bundall
        Jan 06, 2020

        Harvey Norman — store manager

        I was on one of the harshest chemotherapy treatment for aggressive type of breast cancer, after having a...

        Dubbo
        Jan 05, 2020

        Harvey Norman — customer service/ outcome of device needing repair

        Hi my name is Melanie Searancke. Around 5 months ago I bought a Lenovo idea pad, Lenovo tablet and other...

        Dec 25, 2019

        Harvey Norman — delivery of the product

        Hi I bought 75 inch tv and fisher and Paykel fridge paid $4500 plus $65 delivery fees on 24/12/2019. Before...

        Dec 23, 2019

        Harvey Norman — couch

        I bough one couch and noticed too many faults. After sending so many emails and making around 40 phone call...

        Dec 23, 2019

        Harvey Norman — online order [protected]

        24/12/19- I ordered 3 lap tops for my children for Xmas 3 weeks ago. I followed up a week ago as I had not...

        Dec 16, 2019

        Harvey Norman — buy laptop online and not get any proper service and update about shipment of the product after got order confirmation email.

        I bought a laptop on 29/11/2019 (Black Friday), then got my order confirmation. I have been waited for a week...

        Harvey Normanonline store/business practice

        I ordered items that they do not even have, they have falsely advertised their services and available items - deceptive and misleading conduct.
        They have no phone numbers to contact, just channel you through live chat and they live chat representatives are slow, don't know anything and fob you off. I have been in contact several times and get told they have a high volume of traffic? They have been in business for 30 odd years, they have been online for more than 10 of those and they can't handle customer traffic? They just want to mess people around and scam people out of money.

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          Dec 11, 2019

          Harvey Norman — non-delivery of a chest freezer

          I bought a freezer from Harvey Norman (O'Connor branch) and had it on hold for my collection. When I...

          O'connor
          Dec 09, 2019

          Harvey Norman — furniture department

          Hi Harvey Norman, Australia I don't think it's my mistake to be a customer of Harvey Norman, we...

          Waurn Ponds

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