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Harvey Norman Customer Care Service

12
Complaints450
Pending70
Resolved49

The eComm Store Pty Ltd

A1 Richmond Road
Homebush West
New South Wales
Australia - 2140

Customer Support Phone Numbers

+61 130 046 4278(Australia, Store Enquiries) 38 36
+61 297 636 899(Australia, Online Enquiries) 28 20
+64 800 464 278(New Zealand) 1 2
+64 800 258 741(New Zealand, Photo Centre) 1 2
+385 15 566 200(Croatia) 1 2
+386 15 855 000(Slovenia) 1 2
+60 130 088 5200(Malaysia) 7 1
New Zealand
Private Bag 94035, South Auckland Mail Centre, Wiri Auckland 2240 

Ireland
Brent House, Swords Business Park, Swords, Co. Dublin

Croatia
Velimira Škorpika 34, 10000 Zagreb 

Slovenia
Airport Road 3D, 1000 Ljubljana

Singapore
315 Outram Road № 01-01/02, Tan Boon Liat Building, Singapore 169074
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Harvey Norman Complaints & Reviews

Harvey Norman / service and wrong information given complaint

Ab
Oct 11, 2019

A month ago I applied and was approved for the Go Master card. I went into Harvey Norman as stated on my email to give ID to finalise and confirm my card. Everyone at the computer section all said that I didn't have to do anything until I wanted to purchase and then it would automatically...

Harvey Norman / akai 65” 4k ultra hd smart tv mn ak6519uhds

Li
Oct 02, 2019

Harvey NormanI went to Harvey Norman Port Macquarie on Sunday the 29th of September to purchase a TV as mine had just stopped working. After arriving in store, about 15-20 minutes I was approached by a young lady asking if I needed help, yes I replied aus I was standing in front of the Akai 65". I...

Harvey Norman / delivery of vacuum cleaner

As
Oct 01, 2019

Purchased a Dyson online, for pick up in store Go to the store, the store can't find it...they locate one in another store and will arrange to have it shipped to me instead. A week and a half later, no delivery, nobody knows where the product is, the courier company don't want to know about...

Harvey Norman / criminal hacking activities of harvey norman employee

Ma
Sep 30, 2019

Harvey NormanHarvey Norman hires a serial Hacker to work their Online Department. No wonder they want to make profit by hacking and invading our privacy. It is the threat to the wider community in Australia. The eComm Store Pty Ltd (trading as Harvey Norman Online), an independent franchisee, will...

Harvey Norman / a hole at the bottom of the “sofa”

Ki
Sep 28, 2019

Harvey NormanPurchased at harvey norman furniture at hopper crossing victoria australia (ordered 23/8/19) V2196-2.5lc-sur Santosa lou 3s w/lhf cha/lth*svr The above "sofa" was delivered at about 12pm earlier today (28/9/19). After unwrapping, we discovered there is a hole at the bottom of the side...

Harvey Norman / unethical behaviour by telephone respondent

Is
Sep 25, 2019

I am quite disgusted by the unbelievably rude man who phoned me today regarding an online inquiry I made about buying a computer with a 36 month interest free period. As a person on disability pension with only a small extra income, these sort of terms are very attractive. The issue i...

Harvey Norman / phone screen protector

Po
Sep 23, 2019

I went and brought a screen protector from Harvey Norman of which I was very specific about with the fellow serving me. Due to my job, I had to have the drop resistance of which I thought I had brought. Within 2 weeks of the of the purchase, my screen had smashed in 4 different place...

Harvey Norman / samsung e10

Da
Sep 22, 2019

I originally came into the MunnoPara store looking for a new security camera (Also didnt work) Iwas talked into getting a new phone, had to come back the next day due to school pick up.Almir in electrical was friendly but this being a first phone sale, we needed Ass.They hooked me up with...

Harvey Norman / online service-items not delivered-no idea when they will show up

Sa
Sep 18, 2019

I placed an order for 5 items totalling $5845.90. I received multiple phone calls about the single order to which I advised I would be wanting them delivered early next week. (I don't understand why I received phone calls about each individual items on a single order...) I have had two...

Harvey Norman / elba marble dining room suite / table

Ka
Sep 18, 2019

Harvey NormanPurchased Elba dining suite value $5000.00 with delivery December 2014 to North Lakes where we have purchased our third Management Rights Complex. We noticed in 2017 less than three years after the purchase that the base of the table looked dirty / orange coloured in areas but when wiped...

Harvey norman lounge suite section / kohler 3 seater triple motor 2 seater triple motor lounge suite in white

Ca
Sep 13, 2019

on the 6th june ordered Koler 3 seater triple motor; 2 seater triple motor lounge suite in white. They are holding $3800.00 on my GEM card until delivery. Many phone calls and stuff ups. I was firstly contacted that delivery wont be till end of August. The next day I spoke to the manager...

Harvey Norman / penrith or lithgow

Fl
Sep 10, 2019

Harvey NormanI have had only first class service and experience from Harver Norman over many years, and this experience will not change my opinion. This complaint concerns a delivery driver who parked on my neighbours driveway at 6:15 this morning, leaving the engine running about 6 metres from my bedroom...

Harvey Norman / damaged goods

Pr
Sep 09, 2019

Harvey NormanI'm writing to you with regard to the absolute deplorable service I received at your Fountain Gate store on 31 August. I suffer from chronic neck and back pain and needed some new pillows which I purchased on clearance through your website - with a total of $80 spent - the night prior on...

Harvey Norman / Furniture delivery

Mu
Sep 05, 2019

I made 2 orders at Harvey Norman IPC Ikano on 4th Aug 2019 with order no 2397993 and 2569430. Both orders delivery date appointment was initially on 30th Aug 2019 and delivery location is at Pasir Gudang, Johor. However, on 29th Aug 2019 10.00AM, I received call from Harvey Norman...

Harvey Norman / Samsung galaxy tab a 7.0

Sy
Sep 04, 2019

Harvey NormanI deposited the tab for warranty repair more than a month back and yet to resolve the issue. The person responsible for it says it might take even longer. As I expressed my frustration while I purchased it with product care, he repeatedly stopped me and used aggressive language over phone...

Harvey Norman / Ariston rangehood and oven

Da
Sep 03, 2019

Hi My name is Daman and recently we bought Ariston range hood and oven. We have had too much problem with both products. The day we installed rangehood we noticed it was too loud. Louder than normal. And oven gas was noisy too with vobly burners. We straight away contacted arisit service...

Harvey Norman / online service and store

Ry
Sep 02, 2019

The process of trying to confirm a great price as a consumer through Harvey Normal lacks the simplicity needed for customers. In trying to complete my purchase of my cart [protected] (Ryan Luhan - [protected]@hotmail.com) on the 08/02/2019 I was offer $600 for the full price of items over a...

Harvey Norman / Computer components

Ma
Aug 31, 2019

I ordered goods from Harvey Norman on the 17th of August which were due into stock on the 21st. After no information being relayed to me I chased an update eta when nothing had happened after that date. I was told everything would be shipped by the end of this week by the drop ship team...

Harvey Norman / sony speakers

Be
Aug 28, 2019

Harvey Norman Complaint!! I was very disappointed today when I tried to return a Sony "Bluetooth" speaker that I had purchased last Wednesday, 21st August 2019. When I purchased the Speaker I made it very clear that I needed this Speaker to connect to my Sony TV. When the guy sold it to me...

Harvey Norman / carpet order and delivery

Ju
Aug 26, 2019

On 27.8.17 I ordered carpet for my lounge room, stairs and hallway upstairs, with a view to use the same carpet in the four bedrooms upstairs when painted. On 17.3.19 I took a swatch of the original carpet to the Caringbah store to order the same carpet. I found the salesman was very...

Harvey Norman / rs 175 sennheiser wireless headphones

Di
Aug 25, 2019

Ordered a pair of S 175 Sennheiser Wireless Headphones on 27 July 2019 was told it would take 2 weeks to arrive but did not arrive when I enquired where it was they rang up the supplier who said it had been sent they checked to the warehouse at Albany and I was told it was not there. I wa...

Harvey Norman / delivery driver

Je
Aug 24, 2019

Delivery Driver for Harvey Norman Cairns refused to move the delivery truck that he parked right in front of our driveway blocking us in. My wife was in tears as she had to take our two year old disabled son to a paediatrician appointment. The driver told us to drive down the nature strip. The...

Harvey Norman / Order delays

Ro
Aug 23, 2019

Paid for Robinhood Alto 600 Rangehood on Wednesday 14/08/2019 (Invoice 1332060), rangehood not in stock & had to be ordered from manufacturer in Sydney (5 to 7 days delivery). Rang Harvey Norman Wednesday afternoon 21/08/2019 & was told that the rangehood was "In Transit". Rang next day in...

Harvey Norman / bbq

Gr
Aug 22, 2019

I recently purchased BBQ from the Browns Plain store and found that the non stick coating on 2 of the 3 plates were worn off in small areas. I then tried to exchange the plates at Harvey Norman at Vocal where I was told that I would have to take them back to the place of purchase. Approx 1...

Harvey Norman / customer service

Gr
Aug 21, 2019

Harvey NormanNot really a complaint but just feedback. Two recent transactions highlight why I get sick of hearing Gerry Harvey whinging about how unfair conditions are for Australian retailers. The first - I asked my local music store if they would price match an item. They took the details and whilst they...

Harvey Norman / computer/ laptop

Ch
Aug 12, 2019

Purchased a lap top $1800.00 just over 12 months ago, paid for extended warranty etc. Laptop stopped working. Had my IT person look at it, machine no good... He wrote a report on it, went back to Harvey Norman Cairns office. The computer section and so called IT representative, basically...

Harvey Norman / optus contracts

Da
Aug 12, 2019

This is from an email I sent to the Moorabin store regarding three incorrectly billed optus contracts No resolution to date - Harvey Norman Moorabin have been hopeless To recap, I entered into three new Optus contracts at the Harvey Norman Moorabin store in April. The sales person was Brad...

Harvey Norman / awesome sofa 3 seater

Ci
Aug 11, 2019

Harvey NormanWe purchased the awsome sofa from harvey norman Warrawong, when it was delivered we noticed that the arms did not match...one was round and one was square... We went to see Susan Carr at harvey norman warrawong Within the week it was delivered to say we were not happy and that it didnt...

Harvey Norman / couch broken on arrival

Sh
Aug 08, 2019

Harvey NormanSo bought a brand new, $2500 couch. Had it delivered and upon unpacking discovered one of the feet on the chaser has caved back inside the couch. I undid the zipper and inspected the damage and found that of the 2 sides the foot is attached to, 1 of the sides had no nails in it, making it...

Harvey Norman / office home and student

Ja
Aug 07, 2019

Harvey NormanPurchased this product from Harvey Norman cairns and when I have tried to activate it it won't work. Keeps telling me it's not a valid code. Phoned Microsoft and they advised that it is not a valid activation code and that I had to take it back to the place of purchase for a refund. So I...

Harvey Norman / timber flooring by sam and michael

Na
Aug 05, 2019

Hi. I have been dealing with harvey Norman in Maribyrnong. I had allowed 120m2 for floorboards and it turned out to be a lot bigger of a job. I had complications with the floors and it was turning out to be too expensive. After trying to speak to same he has been very aggressive and the...

Harvey Norman / service

Li
Aug 05, 2019

On saturday (3rd of august, 2019) at around 6pm - 8pm, I came to harvey norman ipc to buy few tv and others things.. When I reach at tv section I encountered your staff was fighting very violently like fist fight, after I saw that I straight away walked out of your store. What kind of...

Harvey Norman / product care

Fi
Aug 02, 2019

We purchased two iPad Pros and were told by the sales assistant that the Harvey Norman Product Care would cover for accidental damage... well it doesn't and now we have a smashed iPad that will cost over $700 to replaced!!! We were lied to and mislead into purchasing a product warranty...

Harvey Norman / furniture warranty

St
Jul 31, 2019

The worst service from Rachel in furniture. So rude and doesn't answer emails or return phone calls . Never again will I buy from this store as obviously service doesn't exist . Next step consumer affairs . Maybe then I will get a response. If she can't do her job then perhaps they should get someone in to replace her who is not immature like her .

Harvey Norman / live chat service

Gc
Jul 30, 2019

Purchased online Nobo 2.4 KW Oslo electric panel heater with timer for $539 order number [protected] on 28/6/19 order was shipped 4/7/19 and received 7/7/19 and I opened product on 10/7/19 once I opened the heater I realized there was no stand/wheels enclosed. The whole reason I chose thi...

Harvey Norman / misplaced product

Cl
Jul 29, 2019

I was advised on 24th July that the ottoman, that I had paid a deposit on to have made up, was now ready to be collected at the Cambridge site where I had ordered it. I was informed it could not be transferred to the city store closer to my home and would cost $100 if I wanted it...

Harvey Norman / delivery fee

Fi
Jul 29, 2019

My son purchased a dining table and paid $50 delivery fee but also purchased a television at the same store and asked if it could be delivered at the same time as the dining table to be told that a further fee of $50 would be required as the items were from separate departments. This i...

Harvey Norman / bed delivery and problem handling

Fd
Jul 29, 2019

Myself and my partner purchased a bed frame, mattress and two side tables in June to be delivered on the 22nd June. We were told we would have to wait 4 weeks for the side tables to arrive which we were happy to wait for but we needed the bed and mattress on the 22nd as that was the day we...

Harvey Norman / complaint about a rude and obnoxious staff member

Is
Jul 28, 2019

To whom it may concern, I've just recently renovated my whole house and My husband and myself went to our local browns plains store in Queensland as we were prepared to spend a substantial amount of money re furnishing the whole house top to bottom and we were approached by one of your...

Harvey Norman / electrical

Mc
Jul 25, 2019

Harvey NormanI went into harvey norman Warrawong to buy 2 USB's. Online i found a 128gb USB stick for $48, getting in store i asked the first man at electrical after waiting 15 minutes to as 1 simple question if that is the only stand with USB's on it as it did not have any USBs at 128GB. He then tell...