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LG Electronics Complaints 1526

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12:00 am EST

LG Electronics Poor customer service!

I purchased a DVD player in February 2006 from LG electronics in Chennai. I started having problems in the month of September and lodged a complaint on the 28th of September 2006 with LG call center. I was told that my complaint would be acted upon within 24 hours. After the expiry of 24 hours I again called the call center and was told again that it would be acted upon immediately. The next day I got a call from a Technician asking me the nature of the problem. When I explained it to him, he said that it was a problem with the lens and that they did not have stock at the moment but would receive stock in 4 days time and that he would come and rectify the fault. That was on the 30th of September. Till date I have made 15 calls to the call center and 10 calls to the Authorized Service center and still get the same reply - Parts not available. I even wrote 2 mails to LG but have not received any reply. What should I do? What should a customer do to get service which is rightly due to him? My DVD is still under warranty. I asked the call center person to give the number of anyone else I could speak to but could not go any further. These big Multi-Nationals hide behind their call center personal and come out only to receive awards and such but dont have the decency or the guts to face/answer a genuine grievance. The service center I spoke to was HIFI Solutions in Chennai.

Somebody Help me.

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Qazi Nadeem Kamal
PK
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Dec 13, 2010 5:04 am EST
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DVD Player Model DV8721P the Every CD gets stuk while same CD works in other plyers ok

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jrh61046
Niles, US
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Aug 02, 2010 6:47 am EDT
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We purchased this product and had to send it back for service as it would not read dvd's -- now a year or so later it is doing the same thing and is out of warranty -- worst $300.00 ever spent -- very disappointed in LG and will now look to other manufacturers for replacing our electronics-- thought LG was a good product but found out different

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Danny
IN
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Apr 26, 2009 5:25 pm EDT

I just bought a DVD writer from LG and it was working beautifully, in college one of my friends had a LG writer and it stood him in good steed for 4 years, so on that premise i bought the writer, but 2 months into using it it started giving me trouble, i cannot get the damn thing to write a DVD now, it just does not work, i am so frustrated and i don't think i will ever use LG again, infact i just bought a godrej AC, works a lot better than an LG one ever would!

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Shyam
IN
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Apr 24, 2009 12:53 am EDT

Dear LG Care,

I bought LG front loading Washing Machine on last month 31/03/09 on the day I got replacement for that product because which has manufacturing on 2007 3rd month and also that product with lot of damages and buttons are not working fine, white color paint had damaged on left a side. I have raised the complaint to customer care they told please contact Chennai manager Mr.Vijay.Ph:[protected].Last 15 days I am keep on trying this phone but phone was always ringing no body pick that phone. Still I didn't get any call or message from LG services. I never see this king of services and Product in my life. Very worst services LG provide into Chennai. The entire customer suffered on that. Nobody take responsibility to clear this problem. They are focusing only on selling the product which had manufactured on 2 years before.LG India please stop these kind of service and Product distributing to your customer and please give very good solution for my complaint. Please take immediate action against your service center

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PJaye
Morgan Hill, US
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Dec 17, 2008 3:31 pm EST
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LG products are terrible and their customer service is worse. My son's cell phone has broken 3 times in the last 11 months; every time we have to send it in, he loses all his contacts, etc. The last time, they refused to fix it! It's still within the warranty timeframe.
NEVER buy LG!

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Jerry Rhodes
Send a message
Nov 21, 2008 11:24 am EST

LG RC199H DVD/VHS Combo a BAD unit. Quit working in 6 months. Drive door won't close with or without DVD making the whole unit useless! NEVER buy LG!

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Laura
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Oct 13, 2008 12:20 am EDT

We purchased an LG Plasma TV and after a year the screen cracked on the inside. They do offer a 2 yr in home warranty on the item, but only if you have the original reciept. Who keeps the receipt for over a year when it was paid for with cash? I registered the product after purchase, on the LG website, and that doesn't matter at all. They told me point blank without a receipt it's your baby, sorry. This has to be the worst customer service and warranty requirements I have ever seen. What's the point in registering your Products if it doesn't matter anyways? Stay clear of LG Products unless you want a headache and broken equipment!

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Thomas Dodge
Send a message
Sep 30, 2008 6:01 am EDT

I agree with many posters above!..LG dvd players are junk!, I got mine in Dec 2006 and now I'm having major playing problems with it just like another poster said, it won't load certain dvds at certain times!..saying no disc in player!, or 'can't read disc!'..STAY AWAY FROM LG PRODUCTS!.

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Shivani
Send a message
Aug 27, 2008 9:27 pm EDT

Worst company to work with, bad work culture, customer handling and product.Will advice all Indians to say no to LG

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Sandra
Send a message
Apr 27, 2008 1:16 am EDT

LG Products SUCK! I bought a HDD DVD recorder and it packed in after a couple of months. It was fixed but packed in again a few weeks later. It was fixed four more times and packed in within a day or two. It was clearly a LEMON but they wouldn't replace it. The repair shop told me that LG's policy is that they just keep repairing things until they run out of warranty and then basically tell you to get lost.
I'll never buy an LG product again and nor will many of my friends after they saw what I went through.
Expensive rubbish is dead right!

ComplaintsBoard
S
12:00 am EST

LG Electronics Incomplete consignment recd.

J.P. Electronics Dahisar East Mumbai has delivered us incomplete consignment of the grill type microwave oven;19 litre capacity( model 369)even after making him full payment; in the last week of Oct.2006.There was no glass plate on the turn tableafter opening the sealed package. The fact is immediately reported in writting to the dealer as well as to LG electronics India. There is no response so far after 10 days of purchase & the unit is lying idle without the glass turn table. None of the agencies have attended to this officially lodged complaint. We are forced to run to the consumer redressal forum. We are suffering for NO fault of ours.

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gisella
DE
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Sep 15, 2013 5:04 pm EDT

Hello,

I have a problem with these microwave but I will try to fix it. I need the manual but these is an old microwave and I can not find this by internet. Could you help me with the manual please?

Thank you,
Gisella

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satya brat singh
Send a message
May 07, 2008 10:20 am EDT

company is not supported with the spares for their models
i got a micro wave model No MG-605AP and the problem is of membrain, company is not supporting as well responding for the same, lodge the complaint 15 days back.
Company man simply say model is old.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

One day the refrigerator stopped cooling.i presumed there could be some problem in the compressor.then i registered my compliant with dealer.the service engineer turned up and recommended that the regulating unit needs t be changed and other day he changed it and charged 500 bucks (including service charges). Now i am very much surprised that a company...

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12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

LG Electronics Defects problem

Thank you for the mail. Please note that our complaint has since been resolved some times back, we have no further complaint. Our washing machine is working perfectly fine.
Thanking you once again,
P.K.

July 11, 2006 - Consumer Message:

dear sir,
despite of regular complaints to lg no responce is coming.
kindly help
Regards,

P.K.
H-59, Shivalik Nagar,
B.H.E.L., Haridwar,
Uttaranchal-249403

Subject: My washing machine WFT 7012EN

Dear LG Service,

I have made a complaint to you on 26th. Feb 06 regarding my fully automatic washing machine. A number of reminders were also sent to you but neither you service engineer has arrived nor any communication has been received from you. It is almost one month now since the complaint was made. Is LG Service so busy? I was assured of prompt LG Service at the time of sale of the washing machine to me.The complaint is reproduced below.

----- Original Message -----
From: pkjain
To: [protected]@yahoo.co.uk
Sent: Sunday, February 26, 2006 9:09 PM
Subject: My washing machine WFT 7012EN

Dear LG Service,

This has reference to my LG fully automatic washing machine model WF-T 7012EN, unit serial no. W37G 409IL004786IN purchased from your authorized dealer M/S Gangotri Electronics,Hardwar on 1.2.05. It has been observed that indications for 'Water Supply Failure' error message 'IE' and 'Drainage Failure' error message 'OE' (refer page 26, Troubleshooting of Owner's Manual) are not being indicated when these problems occur. I understand my washing machine is under 24 months warranty. I request you to please depute your service engineer to set these defects right.

Thanking you,

P.K.
H-59, Shivalik Nagar,
BHEL, Hardwar-249403.
Tel. 230529

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Rakesh Kumar Rai
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Apr 30, 2007 1:46 am EDT

Hi,

I purchased one LG TV on Oct, 15, 2006 I registered complaint : 4250 1565 on April,23, 2007

Problem is:

1. No one is attending this TV inspite of about 10 calls.
2. If I ring Toll free no : [protected] they give me some more numbers such as 5202988, [protected], [protected]. I rang to these numbers several times, but it was no use.

IS THIS THE AFTER SALES SERVICE PROVIDED TO CUSTOMERS?

ComplaintsBoard
P
12:00 am EDT

LG Electronics Non-existent service backup

In August 2005 i renewed my cellphone contract and upgraded my phone with an new advertised model - LG M4410. Within two or so month of having the phone the battery started giving problems.

Ok, this one can expect could happen. So i try to replace the battery. To my amazement i cannot find a replacement battery for this model of phone anywhere. I even went directly to LG South Africa Head offices in Capetown and Jo'burg. They don't have it.

Can you get it, I ask? To date no feedback from any of LG's Service branches, nothing!

I've written letters, faxes and even posted notices on their website without any luck.

It is totally ridiculous! I mean, i'm willing to pay to replace the battery. There is no backup service

Please help!

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ChrisZ19
Brantford, CA
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Oct 08, 2024 5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought a LG fridge 3 years ago and it’s already garbage, lost about $300 in grocery’s in the feeezer as it stopped cooling and everything went bad. Technician said it’s not even worth fixing. Wasted $2400 on a piece of garbage fridge. DO NOT BUY LG FRIDGE.

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swingert
MIlford, US
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Nov 04, 2023 7:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Here is my case and escalation case

vcn2310 1607 2743_01

cnn231019060943

My refrig stopped working 10/4, tech came out 10/18 and 10/24 and still not working.

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HaaaLoL
sterlingheights, US
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Aug 07, 2023 12:14 am EDT
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i am a recent victim of some things that an emplyee has done too me and i dont feel the people around him are safe if he gets mad at work

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Parshuram Babar
US
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Aug 05, 2023 1:52 pm EDT
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Pl see attachment eamage and

As per serial no and bar code

Pl provide duplicate bill

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Vellu Devan
US
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Jul 30, 2023 12:30 am EDT
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Please include singtel and starhub tv go apps in your tv apps. Android tv have but LG don't have. Very useful apps, many customers are aspecting this apps as it is very important.

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sssaurabh
kharar, IN
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Jul 16, 2023 8:43 pm EDT
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Electric current is in fridge handle when ever i touch

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Syed Riyan Ashraf
US
Send a message
Mar 11, 2023 10:06 am EST

Our washing machine is not working.

When we use it ,it get stuck.

Please fix it

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Sspjax
I don’t, US
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Feb 23, 2023 1:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Fridge and freezer out on 27 of February. Under warranty and lg cannot find a repairman. Stalled, lied, empty promises. Horrible company. Have called seven times. I. Get read the same script each time. How can you sell a product that can be serviced or repaired?

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Reon Kemp
US
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Feb 11, 2023 4:05 pm EST

There is only 1 thing i can say there service department stinks will never purchase a LG product AGAIN in my life. My microwave has been in and out for the same probleem they we're unable to repair it now they want to tell me it is out of guarantee. But they never repaired it as it came back with the same problem over and over

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Ryan for
San Diego, US
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Jan 28, 2023 6:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Purchased washtower in November 2022 and still do not have the item after repeated promises to do so! LG has continually lied and given a false narrative throughout!

Here we are w no resolution while they hold tightly to the payment they received immediately! They should be penalized so they don’t continue to treat customers this way!

ComplaintsBoard
O
12:00 am EDT

LG Electronics Anyone who bought an lg refrigerator has run into this problem

Last September, I thought I was buying the most expensive appliance in my lifetime and that I would love it. Sorry to say, that was not a reality. The freezer which is supposed to be frost-free has not been working as a frost-free. I had made calls to the dealer TOM'S APPLIANCE, Grand Ave., Chatham, Ontario and in March one of their employees came and took a look at the problem. He said he will tell the owner of the shop and the repairman, and then he left. One month later still heard nothing from them so I called the store and left a message with the owner's wife. She said she would speak with Mike who had come and seen the problem. Three or four days later, still had not heard from anyone. I stopped by the store and spoke with the owner's wife, personally, and she told me she had left Mike a note, which she showed me, and it had a note on it that they were going to do something about it the next day. Eventually, Paul, a serviceman, came and supposedly adjusted some hose and said that that might fix it. He chopped away at the ice in and around the bottom and helped me clean all the broken ice. Two months later I call them again to let them know that the problem is not solved. This is now July and I don't know what to do. I am wondering if I should ask them to replace the refrigerator as I obviously got a lemon, but I just can't make lemonade with it.

I am wondering if anyone who bought an LG Refrigerator has run into this problem. I know of someone who had bought another brand and had a similar problem with a brand new item. They did change the thermostat for them and it was fixed.

The dealer told me they had never heard of my problem before, so they don't know how to repair it. I can't even open the ice cube drawer because of the ice forming around it. It's frustrating on a hot day when I can't get an ice cube from my fridge freezer. An item I paid over $1,600.00 for.

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Kathy Kemper
US
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Apr 22, 2020 2:06 am EDT

We purchased all new LG appliances plus washer and dryer just over a year ago and I wish I would have known all of this before hand. We got the black stainless steel and it looks like crap. They all have scratches on them that are deep and they dent at the drop of a hat. Now it's just my husband and I and it's not like we have kids or a big family so this is bad. My problem seems small after reading what others have experienced. I've sent photos but I'm sure nothing will be done.

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Kasım Özer
SA
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Dec 19, 2019 8:54 am EST

I bought a refregarator 3 years ago. The warranty was 2 years but compressor warranty 10 years?!
10 days ago It stopped andservice could send a technical staff in two days .He said "compressor is failed, if you want to make it repaired, you'll have to pay Money. Where is waranty?But I accepted and they sent another staff to pick up the refregarator.
There is no news about my refregarator during 10 days.
No contact number, no contact personnal.
You can write your problem to whatsapp number only and will take standard answer: Your equippment will be repaired.
LG has to control the authorazid services.If customer is happy, Lg will happy.Otherwise ever lost customer means loosing one brick from the Wall.

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ucjim13
US
Send a message
Sep 01, 2019 4:02 pm EDT

LG= Lousy Garbage ! Bought my LG refrigerator 2years and 1 month age, During the first year the compressor went out, took 5 days to replace it. LG was going to send me money for the food loss. NOT! Last month the latch on my door in a door Broke! Called service, told them I know it's out of warranty but I would like to pay to have it repaired, LG service center called back in two days, There is no replacement part for the latch! would need a new door*!@%@#*! . I said OK let's do this. Service guy called back two days later, YOU CANT GET A DOOR FOR MY MODEL! WTF ? So now I have a $2899.99 (Costco price) piece of [censored] setting in my kitchen! Model #
LG LFXC24796D . If anyone has a broken down unit I'll buy the doors! NEVER AGAIN WILL I BUY LG!

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Joe Kinney
US
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Mar 31, 2024 10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of ucjim13

Ditto that. LG is the worst. we also have/had a high end lg frig. Compressor went, which based on the class action law suit, LG knew all about but didn't bother to tell customers to be aware of it and contact them compressor to have it checked. Our went almost 5 years to the day and they charges over $500 US to come and fix it. Needless to say that after multiple call and multiple visits by their tech. is still isn't fixed and they no longer respond to calls.

WE had to go buy a new frig.

LG IS JUNK - DO NOT BUY!

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sgable
US
Send a message
Aug 22, 2019 8:19 am EDT

Sent the following info to both Sears and LG. Not even a response! I can remember a time when Sears actually stood behind their products.

Product: Kenmore Elite (LG) Model #[protected], Serial #501KR00012
Delivered 4/14/2015.
Our refrigerator was working fine until 12/19/2017 then the interior temperature started to rise. The Service Technician determined the system was low in freon. Installed access ports, evacuated and recharged with new freon with a dye to determine where the leak was ($345.00). Unit worked ok again until 7/22/2019, I called for service again. Technician again determined the unit was low on refrigerant. Tech was unable to determine where the leak was with his UV light, said the leak could be within the panels and not repairable ($105.00). Suggested replacing all low side components, compressor, two evaporators and a new control board. Another $765.00 and would not guarantee it would fix the problem. I am not going to sink another $765.00 into this four year old $3, 000.00 refrigerator. It's too bad, I like the design of your product. What are my options? Will you stand behind your product? Since it is obvious that this unit was faulty from new, I am requesting credit towards a new refrigerator. I have been without a functioning refrigerator since 7/22/19.

sgable@advenviromation.com

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Gordon M Kelsey
N Canton, US
Send a message
Jun 08, 2019 3:04 pm EDT

Time for LG Consumers and their complaints to unite and share experiences especially the Lithium Compressor problems and collectively pursue reaching the media to announce public warning similar to California, Utah and Illinois and ultimately pursue additional respective Class Action lawsuits!
Send complaint issue to mikek8244@gmail.com include model number, date of defect, issue, and current status! If You haven't contact your local TV stations requesting a public announcement of current LG issues and status too. Strength through Numbers! Enough is Enough...

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Raghda Elmidany
US
Send a message
Jan 31, 2019 11:11 am EST

The problem started since two month ago my refrigerator New LG inveter linear compressor stopped working so i called the customer service in Egypt, they said that they'll call me and send me some one to check for maintenance I mean, so that person came and said that he'll try to solve the problem and call us again but since then I've been calling but nothing happened they sent the same person again he said that the refrigerator must be changed as the spare parts of this refrigerator isn't available so we will change for you the refrigerator as it's still in the warranty period and since then no one called or came, at first when I bought this LG Brand is a well known one I thought that I'm buying a good one according to reputation for years so I thought of sending LG corporation in South Korea as this is my last hope before going back to them here in Egypt n returning it back and take my money or sharing on social media this incident as I've been for 2 month or more without placing food in a refrigerator n this isn't acceptable at all so plz if you can contact or help me by calling them and reply me back through my e_mail [protected] (rony_moe@hotmail.com)
Thank you for your time

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Aniket123dav
IN
Send a message
Nov 19, 2018 9:23 pm EST

model no- WP-9246
it's not working since day before yesterday,
but dryer is running properly.

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Yattone
US
Send a message
Nov 11, 2018 5:08 am EST

We purchased lg suite 9/6/18 we do have a crack in panel on bottom of fridge. Since it's a cosmetic/ appearance problem our expensive warranty won't cover it, we are very upset and want this complaint to be forwarded to corporate or I will go to attorney general for our warranty. And I will go to BBB as well .
Thanks
Tammy Yattone
[protected]

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Himanshu Singh Thakuur
US
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Nov 06, 2018 12:07 am EST

Hi have purchased the lg split ac,
From 2 days the installer is changing the date of installation as per his convenience.
He is filling that I have asked to install it after 2 days .
I cant understand what ull do with ac packed in cartoon for 2 days .
Its heartly disappointed that world renowned name has such worst service standards

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Ahamedib
AE
Send a message
Nov 05, 2018 1:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I give my mobile for service 10days back still now there is no response in that service center and also i give service for 3 times with in one year.

I need for replace my mobile

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About LG Electronics

Screenshot LG Electronics
LG Electronics is a global company offering a wide range of consumer electronics and home appliances. Their product lineup includes TVs, mobile devices, air solutions, kitchen appliances, and home entertainment systems. LG is known for innovation in technology and design, catering to various consumer needs.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with LG Electronics in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with LG Electronics. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

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Overview of LG Electronics complaint handling

LG Electronics reviews first appeared on Complaints Board on Aug 8, 2006. The latest review My LG fridge broke fast and LG doesn't care was posted on Oct 14, 2024. The latest complaint Dishwasher was resolved on Sep 22, 2022. LG Electronics has an average consumer rating of 2 stars from 1538 reviews. LG Electronics has resolved 445 complaints.
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  1. LG Electronics Contacts

  2. LG Electronics phone numbers
    8800 200 7676
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    Russia
    +1 (800) 315-9999
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    800 545 454
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    UAE
    +82 264 564 337
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    Head Office, South Korea
    +1 (800) 243-0000
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    United States
    +44 344 847 5454
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    +1 (888) 542-2623
    +1 (888) 542-2623
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    Canada
    +43 800 080 040
    +43 800 080 040
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    33%
    Confidence score
    Austria
    +32 15 200 255
    +32 15 200 255
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    60%
    Confidence score
    Belgium
    +42 810 555 810
    +42 810 555 810
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    14%
    Confidence score
    Czech Rebuplic
    +45 78 796 454
    +45 78 796 454
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    Denmark
    +49 180 611 5411
    +49 180 611 5411
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    Germany
    +358 80 005 454
    +358 80 005 454
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    33%
    Confidence score
    Finland
    +39 199 600 099
    +39 199 600 099
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    Italy
    +31 900 543 5454
    +31 900 543 5454
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    33%
    Confidence score
    Netherlands
    +47 81 569 154
    +47 81 569 154
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    Norway
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    +351 808 785 454
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    Portugal
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    +34 963 050 500
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    Spain
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    +46 770 545 454
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    33%
    Confidence score
    Sweden
    +86 400 819 9999
    +86 400 819 9999
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    China
    +852 35 437 777
    +852 35 437 777
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    Hong Kong
    +81 120 813 023
    +81 120 813 023
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    Japan
    +65 65 120 555
    +65 65 120 555
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    Singapore
    +966 800 244 2929
    +966 800 244 2929
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    Saudi Arabia
    +90 444 6543
    +90 444 6543
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    Turkey
    +54 800 888 5454
    +54 800 888 5454
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    50%
    Confidence score
    Argentina
    +55 800 707 5454
    +55 800 707 5454
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    Brazil
    +52 53 211 919
    +52 53 211 919
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    14%
    Confidence score
    Mexico
    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
  7. View all LG Electronics contacts
LG Electronics Category
LG Electronics is ranked 4 among 125 companies in the Consumer Electronics category

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