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Bought refrigerator in August of 2018 for new house.
Yesterday Jan 27 refrigerator and ice maker stopped working in late day.
Could not reach anyone for emergency service and have lost tons of food. Husband ran out to get dry ice for two coolers $65.00 and the rest spoiled and had to be thrown out.
Looked up on line and found out about class action law suit against LG.
Called their customer service number this morning and was told well it's nearly 5and 1/2 years so tough. The compressor part is under warranty but the labor cost,several hundred dollars is on us.Here is the number call for our repair person.
We are seniors in our 80's and on SS and the cost of this repair as well as loss of expensive food stored in the refrigerator is financially draining for us.
We have other LG products because we thought they were good, my husband was a part time worker in Lowes in their appliance dept for a year after retirement and thought LG was good and responsive to customer complaints.
We are now waiting for tomorrow morning trying to cope with little food. 5years and 5 months and we are left holding and expensive financial bag.
Claimed loss: On going until it is fixed and repair costs unknown until repair person comes maybe tomorrow.
Desired outcome: LG absorb repair costs and compensation for lost food and stress and anxiety.
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Hi Ms. Winters.
LG products are some of the best in the market. They've won numerous awards and your husband made a good choice in purchasing the product line.
There are no known issues with this particular model. Unfortunately, there isn't a brand or model on the market that may not have issues at some point. Waste sure your husband understands this. As such, it's very possible that, when you made the purchase, you were provided the option to purchase additional warranty coverage. This may cover the cost of servicing in its entirety, along with the loss of food.
Contact the location you made the purchase through. If that doesn't completely cover your concerns, PLEASE, make sure to let us know.