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CB Consumer Electronics LG Electronics LTE4815 Range
LG Electronics

LG Electronics review: LTE4815 Range

M
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6:54 pm EST
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to stay on the line only for her to repeat everything I had read along the long involved process as to the possible problems. I answered each probable cause with no nd told her I had already read through the whole list. I was then told to send a picture of the label -which wasn't where I was told I would find it. I had to pull the entire range out and use my phone to take a picture of a code on a table half way down the back of the range. Mind you I am 75 years old. This wasn't an easy thing for me to do. When all was said and done I was told since the range was over 1 year old it was not longer under warranty and I had to call a repairman. The range isn't even 2 years old. What a piece of CRAP! The customer service was as impersonal as they could possibly make it and offered no real solutions, You are never given a chance to actually talk to anyone. It appears that only persons flipping through books for written responses is all you get and it take 2-4 minutes for each response since they aren't really knowledgeable for any of their products.

Claimed loss: dysfunctional top oven that burns food.

Desired outcome: fix or replace

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