LG Electronics
Reviews and Complaints

We bought a 20 cubic foot LG refrigerator LCTS20020 2/4/21 for $550. We bought it at what LG classified as a non-LG certified dealer because we couldn’t find another refrigerator within 100 miles that had one in stock for the next month and our prior refrigerator of decades finally broke.
The freezer stopped distributing cold air throughout the freezer which LG said was due to the fan not working when they diagnosed the issue remotely. Initially, LG said they could repair it if we provided a receipt on the purchase but they later said they won’t since it was bought at a non-LG certified dealer. We did executive escalations and they blew us off saying it was our problem. We did executive escalations again and they said they would reevaluate their decision and get back to us in 3-7 days which they did not do. They indicated they would get back to us if/when they feel like it which could be never. LG has the worst customer service and if you look at the BBB site you can see tons of others with similar issues which LG mostly never resolves. I even saw online that LG told a customer that they don’t make refrigerators that last past the warranty.
We had to throw out a bunch of expensive food since it defrosted. The button to adjust the temperature on the fridge part does not move. We also keep expensive medicine in the fridge which I now have little confidence in. Sadly we recommended it to a friend and I suspect he may have similar issues. Two videos re ‘Fridge failures: Federal lawsuit cites LG refrigerator issue’ posted in 2024 had nearly 15,000 comments/complaints.
We are now out about $500 for food that spoiled in the refrigerator and we have spent over $200 so far in food for meals out since our fridge does not work. A family member has cancer and we need to keep her expensive critical cancer medicine in a neighbor’s fridge since ours does not work. LG all the way up to many top executives know all this from my complaints to them and they don’t care.

What a terrible experience with LG customer service. I had a warranty claim, it took them three weeks to figure out how to deal with it, I had to argue strenuously to not lose $600 to their attempt to fix the appliance, in the end, a customer service rep blames me for the fact that I still have to spend $500 for a warranty claim. I will never buy an LG appliance again.

Too bad Complaints Board doesn’t offer fractional star, so I’m forced to give LG one full star.

I recently had an interaction with LG customer service that left me feeling incredibly frustrated. As someone who values their time, I was disappointed by the inefficiency and lack of proper communication.

I spent nearly half an hour on the phone, only to discover that my extended warranty required me to contact the store directly. Had they asked the right questions at the beginning of our conversation, we could have resolved the issue in just a minute.

This experience highlights a significant flaw in LG’s customer service process. As a company, they should prioritize their customers’ time and ensure that inquiries are handled efficiently. Unfortunately, my encounter fell short of these expectations.

I hope LG takes note of such feedback and works to improve their customer service. Time is precious, and wasting it unnecessarily is frustrating for anyone. If you’re considering LG products, be aware that their support system may need some refinement.

Feel free to adjust or personalize this review as needed. Remember, constructive feedback can drive positive change, and your voice matters! 😊👍

I like their products. I'm using the cell phone and a microwave of this brand and I'm pretty satisfied.

I like and respect LG's products. They may copy their competitors but i think they make a good job anyways.

Great TVs, reliable phones. I used to have one, I mean a cell phone and was rather satisfied with its quality.

I still got g5 and the phone is working very smooth, I am waiting new line to come out and definitely will buy it.

I like their products, especially mobile phones. They are easy in use and rather powerful. I can recommend everyone the products of this company.

These are the finest people to work with. Total professional and the best work. They are honest and courteous. The work they do is unsurpassed by none. I would never think of using anyone else.

I have an LG v40 now, my previous one was LG G7, also will be getting Velvet soon. Love the sound, DAC is so great idea to add to the phone! Genious! Are you planning to continue selling phones?

This posting would be my 5th today. Our LG refrigerator stopped cooling over 7 weeks ago and, still out of commission. I was not aware during that time that LG have an existing 5 year extended warranty of their refrigerator ours included due to faulty compressor. Online research led me to the extended warranty and in the process, requested over the phone repair request with LG's customer service with weekly call/chat for update of said request. Just last week, I spoke with one of the supervisors requesting escalation of my request. Today, I learned that my repair request was cancelled due to lack of third party services! And out of desperation, I sent two emails over a week ago to LG's President hoping to get assistance but, still waiting for response/result! I am fully aware of the current environment (covid) but, I refuse to believe that a big corporation such as LG is powerless or, incapable of exerting influence to third party service providers to help it's customers! Specially considering the length of time our refrigerator have been out of service! I am tired of the lip service I get every time I make the call/chat to the customer service! To those reading this post; save yourself the headache specially during this current environment and stay away from LG Brand refrigerator until the company can get it's act together.

Case Number VCN [protected] LG Dishwasher LDP6797BD. Error code LE (BAD Motor) called 800 # young lady was very nice ut informed me that I had to pay for a service tech to receive a motor on a 10 year warranty that's only in year 5. Understanding that she can't change police I asked for a supervisor. Speaking with Lynn while very polite and friendly also produced no results outside of we will call you back. and there was no higher level to go to. LGs self diagnostic system is claiming bad motor so just send me a motor! i get it they do not want to pay labor on a 5 year old machine. well neither do I so honor your warranty and send a motor. The Idea that they will only send a motor to a licensed tech (ROFL there is no official federal license for appliance repair and as for my state there is no licensing either) outside of being approved by LG. So then why offer the warranty if your not going to honor it? Nothing in the warranty say you must have a licensed technician. I feel their products are fairly well built and things do sometimes go wrong but don't argue and try to get out of every malfunction your products have. If you offer a warranty, then honor it and don't give people a hassle when they try to use it. LG already has a bad reputation for customer service!

I am an 85 year old who purchased an LG refrigerator around 10 years ago. The unit stopped working and fortunately I have a 22 year old Amana working strong in my laundry room so I move the food to it. The compressor was still under warranty but the labor was not so I purchased the flat rate repair for $350. The repair man fixed the unit and it worked for three days and totally failed again. The repair man returned and fixed the unit again but the freezer never really reached the -4 degree set point and floated between 1 and 10 degrees. The ice cream never really froze solid so I called LG and the repair man returned and indicated the unit was working fine and cheap ice cream doesn't always get hard. I let it go and now 100 days later the unit has failed again. The labor was only warranty lasted 90 days so I plan on buiying a decent unit and recommend no one buy LG products. I will also stop looking at their TVs and some other appliances I was looking at upgrading.

My brand new LG dryer left my clothes damp. Best Buy and local appliance repair would not come as would void warranty. After wasting hours with their on-live AI chat bot agent, I finally got through via telephone. They had me repeat an ineffective , time consuming internal-electronic test many times, which resulted in no error messages they could identify. They then had me reset the machine, "clean" the sensor, and alter my dryer loads, all of which did not change the results of my damp clothes. Each agent told me "this would be the last troubleshooting maneuver" I would need to do before they would approve of sending a repair person. All 3 of the agents I spoke with lied, because when I called back, they still refused to send a repair person. I've been satisfied with my OLED TV from LG for years, but never needed to contact their customer support before. I will never buy another LG product.My brand new LG dryer left my clothes damp. Best Buy and local appliance repair would not come as would void warranty. After wasting hours with their on-live AI chat bot agent, I finally got through via telephone. They had me repeat an ineffective , time consuming internal-electronic test many times, which resulted in no error messages they could identify. They then had me reset the machine, "clean" the sensor, and alter my dryer loads, all of which did not change the results of my damp clothes. Each agent told me "this would be the last troubleshooting maneuver" I would need to do before they would approve of sending a repair person. All 3 of the agents I spoke with lied, because when I called back, they still refused to send a repair person. It appears they are trained to give their customers a "run-around" to avoid honoring the 1 year warranty of new products.

I've been satisfied with my OLED TV from LG for years, but never needed to contact their customer support before. After this experience, I will never buy another LG product again.

We purchased this dishwasher brand new, it has been in service for about 4 years now and as of 5/18/2024, the dishwasher was put to use last night and began to emit a buzzing noise like it was sparking or arcing. I pulled the front cover open to see where the noise was coming from and noticed the plug to the right of the motor began shooting sparks out of it and was smoking. I have contacted LG and they have agreed to send out a tech to diagnose it to pin point the issue.

I purchased a 77 inch C2 0LED TV about 10 months ago for about the first six months the TV seems to be working fine and a couple months ago I noticed two of my HDMI ports were not working. Call LG in fact had to call them a few times and they had a technician call and I told him what was going on and he said it's most likely the main assembly or because the HDMI port part about two weeks later repaired the TV and everything seem to be fine about a month ago. I know picture didn't look right and dark scenes that should be pitch black were not. And as some time went on the TV appeared to have a green TINT very noticeable and dark areas called LG up they had me take some pictures and they wanted me to run a pixel cleaning three consecutive days. I did that it changed nothing and I sent them after pixel cleaning. They said they would escalate and somebody would get in touch with me in 2 to 3 business days that didn't happen. I had to call them and they kept insisting that it was burning or image retention which it was neither it just had a pretty good green to it. So once again, I was told that somebody would get in touch with me. Also they were supposed to email me a case number. What would that never happened a few days go by. I don't hear anything again called asked to speak to a supervisor was put on hold for over 30 minutes and then hung up on, I called the next day very frustrated and told them something needed to be done once again for the fourth time they assured me somebody would call me once again that did not happen now this is taken in a timeframe of about three weeks so the next time I told him if something was not done, I would report them to the Better Business Bureau or consumer affairs the next day I got a call from supposedly somebody and the technical department and he told me that they were going to replace the panel. I don't understand with electronic companies like Sony Samsung and LG. They want to diagnose your product over the phone they do not want to send a technician out to look at it and confirm what's wrong, so I said when are they going to replace the panel and do you even have the panel they said yes we have the panel technician will be in touch with you when they are going to come out and I questioned him about the panel on their warehouse website or the keep the parts or the parts come from told me that the panel was on back order which I already knew and I told him that and he assured me they had a panel so I got off the phone. I called and spoke to somebody which is in Georgia and they told me that they haven't had panels for a couple months, so I called the next day to LG told them what they said and they told me the person I was supposed to contact you. They can't do the job because they're having problems that their shop said to the rep representative. Why don't you just replace the panel is $2007.80 plus you're going to have to pay to have the panel installed. I said at that price why don't you replace the TV because the TV is $2299 from cost aspect it makes no sense to repair they said, somebody would take a look at the case and get back to me why I know they cannot get the panel the three days that I looked on their website the availability it moves up a day of between the 28th to the fifth and today it's from the 29th to the sixth so every day it moves up one day and I told him I said there's a difference between out of stock and backorder. I have a stock just means that usually your next shipment will have the.part but if it's on back order that could be any time from say tomorrow to six months from now or they may not be able to get one this is my dilemma they have atrocious customer service. I had to see the panel was bad for two months. They jerk me around, admitted to the panel still sent me an email and wanted to know how my repair went. I called QVC where I purchased it, but it had been over six months QVC you have a 30 day return policy do you know without hesitation, they sent somebody to pick the TV up. They got it in and inspected it refunded my money. in full that's amazing. Another company handles LG's defective products better than LG

I have been dealing with ongoing issues regarding a warranty claim for nearly 5 months, and have spent endless hours in contact with LG to have received little to no support whatsoever.

We purchased a LG refrigerator through Costco, the compressor failed within the 1 year warranty period and we lost all of the food in our fridge and freezer as a result. LG sent a repair technician who deemed it could not be repaired. After a month of numerous calls to LG and literally going in circles trying to get some sort of response they arranged for a replacement fridge to be sent. Their delivery company showed up with a completely unwrapped fridge, with no cardboard or even protective film on the outside. The fridge had significant damage to the stainless steel on every door, the display panel is rippled, and had what appeared to be large blotches of grease sprayed up one side. The delivery company advised for us to note the damage and unwrapped condition of the fridge on the delivery paperwork and advised us LG would take care of any needed repairs - note we had been without a fridge for a month at this point. We made note of the damages on the paperwork as advised.

We connected the water source ourselves, ensured there was no leaking and then pushed the fridge back into place. 2-3 days later on March 2nd, 2021 I found water leaking from the exhaust fan in our basement washroom, that was directly below the fridge. We found the water to be coming from inside the fridge, not from the connection itself. LG was again contacted and sent a repair company, who found that the valve inside the fridge was incorrectly installed and missing two parts, that would have resulted in the leaking from the interior valve and explained why the leak was intermittent and would not have been detected. They returned and repaired the valve, and took additional photos of the damage to the fridge exterior to send them independently to LG. Estimates to repair the damages to our home are approximately $5000.

Since that time we have again had to place countless calls to LG to elicit any kind of support. Eventually, 3 months later on June 2nd, I finally received a communication from LG providing me yet another claim statement for completion and requesting additional information. They at that time advised that the exterior damage was 'cosmetic' and that because we allowed delivery, and even though we noted it on the delivery receipt, they would not be repairing any of it. Once I provided the completed claim statement, repair estimates, and additionally requested information I was advised that the issue would now be passed to the liability team in the US and will take another 1-2 months to be processed. The contact I had been dealing with in Canada indicated that I could reach out to her if I were to have any additional questions, but now has blocked emails from me so we are literally back to square one with no contact information with anyone to follow up with.

The top oven had hot spots and didn't evenly cook. Not it just burns everything. I paid a serviceman to come out and fix the problem. He claims the problem is the computer (mother?) board. The repair estimate is almost the cost of a new range. I called LG and had to contend with the live bot agents. I got disconnected 3 times before I finally got one to stay on the line only for her to repeat everything I had read along the long involved process as to the possible problems. I answered each probable cause with no nd told her I had already read through the whole list. I was then told to send a picture of the label -which wasn't where I was told I would find it. I had to pull the entire range out and use my phone to take a picture of a code on a table half way down the back of the range. Mind you I am 75 years old. This wasn't an easy thing for me to do. When all was said and done I was told since the range was over 1 year old it was not longer under warranty and I had to call a repairman. The range isn't even 2 years old. What a piece of CRAP! The customer service was as impersonal as they could possibly make it and offered no real solutions, You are never given a chance to actually talk to anyone. It appears that only persons flipping through books for written responses is all you get and it take 2-4 minutes for each response since they aren't really knowledgeable for any of their products.

I ordered a 55' tv on sale at LG.com before Christmas. When it arrived the screen was cracked. Made contact with LG & was told to ship it back to them for a replacement. I shipped back & followed the tracking & knew when it was received at LG. They did ship the replacement but it was not delivered to my address. I live in Broken Arrow,OK & tracking revealed it was delivered to Tulsa,OK. & it was signed for but not by me or even my name. I noted on the tracking at 2 of the FedEx stops comments were made that the shipping labels were illegible, so they had to have new address labels printed...that's a red flag to me. Now to the fun part. After i saw on tracking that the tv had been delivered i reached out to LG to let them know it was delivered, but not to me. They contacted FedEx & when they confirmed it had been delivered somewhere that ended their responsibility. The fact it was not delivered to me didn't concern them. So then I file a claim with FedEx & they claim the TV was delivered to the address on the label. Which no one seems to know now what that address was, but it was delivered to that address so that ends their responsibility. At this point i do not have the TV I paid for & neither LG or FedEx believe they have any responsibility. Have called every number I can find but I am being either blown off or promised return calls that never happen.

N0t sure what to do at this point!

Update on Jan 29 post.

Lg said they would not pay for the $575 service call or the spoiled food. They said they would extend my warranty for 5 years to the original 5 years so when the compressor breaks again I can g through all of this again. I have had to run out and buy a $150 small refrigerator so my husband and I can have some fresh food in the house until FEB 6 when hopefully it will be fixed.

Time will tell and it will be stressful for a while anticipating what will break next and how long it will work. Some people said a few months later it became inoperative again.

Also wondering if this compressor is new or refurbished.

Bought refrigerator in August of 2018 for new house.

Yesterday Jan 27 refrigerator and ice maker stopped working in late day.

Could not reach anyone for emergency service and have lost tons of food. Husband ran out to get dry ice for two coolers $65.00 and the rest spoiled and had to be thrown out.

Looked up on line and found out about class action law suit against LG.

Called their customer service number this morning and was told well it's nearly 5and 1/2 years so tough. The compressor part is under warranty but the labor cost,several hundred dollars is on us.Here is the number call for our repair person.

We are seniors in our 80's and on SS and the cost of this repair as well as loss of expensive food stored in the refrigerator is financially draining for us.

We have other LG products because we thought they were good, my husband was a part time worker in Lowes in their appliance dept for a year after retirement and thought LG was good and responsive to customer complaints.

We are now waiting for tomorrow morning trying to cope with little food. 5years and 5 months and we are left holding and expensive financial bag.

I talk today to Porsche from your elite presidential team, and she basically laughed in my face and was not going to help me, and she was not concerned with me at all, as a loyal customer. I have over $10000 worth of LG products in my home and they didn't even want to help me with a $500 bill for labor.

You would think that a company that makes billions of dollars a year would want to help one of their loyal customers.

Vapors emitted fromNEW unit when in use. Smell like petroleum based. Throat irritation and headaches noted when unit is in use. Kitchen required all windows to be opened with lingering vapors. Home Depot/LG contacted. Unit was replaced with same model and the problem occurred again. Did research on internet and it appears its a problem with the insulating material used reduce noise levels in unit when in use. Material is BITUMEN. Similar to asphalt. LG tech didn't stay here long enough thru cycle to smell the vapors. Tech and I smelled the insulating materials and I identified the odor within the insulation...vapors are intensified as unit cycles thru. Tech stated it could also be the lubricant material used in processing...numerous complaints of this nature on internet. Plastic tub dishwashers reportedly use less of the offending materials so that hopefully will be the solution.

We bought a refrigerator two years ago from lg. It stopped working mid December 2023. They sent a tech out employed by LG themselves. Tech said he couldn't fix it. They got a third party repairman to fix it and he said that the first tech broke more on the refrigerator. He ordered parts and they didn't come until after new years. The third party tech said he ordered everything that could be replaced on this refrigerator. It didn't work so on 1/11/24 he sent in a report to LG and said it would be before Monday that they contact us. They didn't, we called them today 1/15/24 and they acted as if we were jumping the gun and needed more info from us. They finally said that they could give us and $1,100 store credit. The fridge we bought was $1,800 and the $1,100 wouldn't even cover the cost of the new fridge. We said that they needed to cover the cost as we are under warranty and not at fault. Finally they said they would give us enough to pay for the fridge but that we'll have to pay them to take away the bad one. I haven't had a refrigerator for 5 weeks and now I have to pay for their negligence? They also will not rush the shipping so we won't have a refrigerator for another 2 weeks. That's almost 2 months. Their service has been disgusting and the way we were treated was extremely disrespectful. Not to mention that we have no way of keeping food cold and therefore have had to buy meals every night from the store or elsewhere costing us much more than our regular food budget.

Purchased Home Depot 1/23/2023 on 12/8/2023 fan broke and stopped cooling fridge. 2 days for Texh to come out who didn’t bring fan part even though knew that’s what it was. Took 6 days to get part and fix it. LG customer service is terrible. Have called and chatted many times during this. This past week trying to request food loss. Getting complete run around. Becky never processed the claim, Maggie put me on hold for 40min when I asked to speak to a supervisor have been dropped from calls and chats repeatedly. One minute I qualify and next minute came customer service rep tells me no I don’t. There major appliance can’t even last a year b4 breaking down and they won’t cover the loss not to mention the 2 days I had to take off. Will never buy LG again. I’ve heard this from many people about all of their products. Buyer beware terrible products customer and horrible customer service. They stuff is so bad they won’t even cover it themselves or else they would go out of business. Filed a complaint w BBB and will hit all social media platforms h til I get a resolution.

I purchased this washer on june 30, 2023 from lowe's in peoria, il. the washer does not agitate nor spin out the water fully. the washer will fill with water, tub will turn every now and then. then, the water will partially spin out leaving the clothes extremely wet. i have to do a spin only in order for most of the water to be removed. clothing is still wet. i did a chat with a "tess" and got no where so i made a call and was on the phone with this man for over 50 minutes and got nowhere! he just couldn't get it through his head that this machine needs service - it won't agitate nor spin out. he continually told me that the machine wasn't faulty. at the end of the call he told me to contact lowe's. this machine is under warranty and i can't get service. this communiation with your customer service was on december 4, 2023. i did a load while he was on the phone with me and i described everything that was happening while the load ran. i did a spin only and told him everything that was happening and was told there was nothing wrong with the washer. i contacted lowes and was told the washer was under manufacture warranty and lg should honor that. so, if i have to hire someone to come into to look at the washer and find it is defective i am out that money plus what i paid for the washer. getting an lg repair person to come to look at it is impossible.

I have a refrigerator that is barely 3 years old, that on Thanksgiving 2023 died, I lost HUNDREDS of dollars in food, meat and drinks. When I called lg to have it repaired I was asked to wait 3-5 business days... on the end of day 5 they still didn't have anyone to repair it and asked again to be patient with no time frame set this round. The representative was rude, the service is lack and apparently their products are horrible... no wonder they have such lengthy vague warranties that don't cover anything.

LG quality is terrible and they have sneaky warranty policies. Bought a fridge, the compressor stopped working after 2 years, repair cost $1000 and lost food cost, additional few hundred. LG customer support tells me warranty does not apply, because it was a returned item, I had no idea it was returned. Shame on them. It’s their and product it’s almost new, they should take responsibility and fix it. Not nice to stick a customer with repair cost.

2023.11.26 -- This complaint is about the heating time disparity between 2 microwave ovens I have used recently. One is the above inverter model from LG, rated at 1200 watts, purchased new just a few days ago. The other is an inverter model from Panasonic, rated at 1000 watts that has been in use for 2 years.

The standard I used to compare the difference in heating was a microwavable plastic pitcher containing 500 cc of room temperature tap water and the time required for both machines to heat 25°C water to 65°C when both microwaves were set at their maximum power levels. The results:

1000 watt Panasonic: 1':20", 1 minute and 20 seconds.

1200 watt LG ---------: 2':30", 2 minutes and 30 seconds.

It's obvious that the LG machine, which, as the higher power output wattage device, SHOULD have taken less time, instead required an additional 1 minute and 10 seconds, nearly double the time, to heat the same volume, same initial temperature, same container of water to the desired level. -- Both machines when tested were sitting at the identical free-standing location and connected to the same 120 VAC wall power outlet.

This disparity should not be!

I purchased an LG -A1 DD V3 F4V310WNEH 10.5 1400 spin washing machine from Currys online on 25/2/23, it developed an intermittent leak which I reported to LG on 10/7/23, it was passed to their Service Repairer and that an engineer would come on 17/7/23, no engineer attended, then given 4/8/23, then 17/8/23 no engineer turned up, having taken time off work, eventually an engineer turned up on 22/9/23, he could not find the fault, although the first wash I did after he left, the washing machine leaked. I contacted LG Customer Service and informed that a part had been ordered and the repairer would contact me. I received a text message from the repairer to say they would be coming the following day to repair the machine, to late for me to arrange to be home. I received an email from LG 7/11/23 informing me that the repair had been completed, I replied to the email letting them know that no repair had been conducted and received no reply, so today I phoned LG and 3 hours later and 20 phone calls, last one to the repair service provider and told my repair had been closed as the repair had been completed by a sub-contractor on 10/10/23, the part was sent to them on 29/9/23. given the phone number for sub-contract repairer - number currently unavailable. LG Repair service is so shocking, 4 months, I requested a replacement washing machine and told to contact Curry's, who said that they will replace the machine like for like, I don't have to have an LG as the model I have is an old model and not made anymore, all I need is to get an uplift number from LG, LG say that Curry's have to contact them for an uplift number, I have been back and forth and no further forward. I had an LG washing machine for 12 years which I gave to my son when he bought his own house in January this year, its still going, I will never buy another LG product, and don't know where to go form here.

I just had LG here again now as my new washing machine is giving issues. This is seriously crazy, now its the back left sides shocks thats finished again. This after two months. Are you guys selling grey products? I just find it impossible, first machine arrived at my home with no back screws, second machine after two months the shocks are gone. LG will be sending the store a credit and suggest you swop out my model for a LGF2V9GCP2E. Please discuss this with your seniors because Im annoyed and feel that I need to take it up with the consumer council. first time it took you guys 3 weeks to replace my machine and a major inconvenience to me cause I ended up having to go to laundrys to have my clothes done and an extra expense to me. Please please discuss this with your seniors and get back to me asap so that I know which route to follow. A replacement for the third time is now being given as they refusing to change the model and want me to be liable for the cost difference of model. This is not my fault that here clearly is a problem with this model or it is just poorly made.

On March 6, 2023 we had an LG service man come out and replace our compressor on the refrigerator. It was under warranty but we still had to pay $550.00. Repair took approximately 1 hour.

Move forward to Oct 26,2023, the freezer wasn’t freezing again, the ice maker wasn’t working again, so we contacted LG. One week later an LG repair man came out to see what the problem was.

He explained that the gentleman who came in March did not do the repair correctly and we’d been leaking Freon the entire time. He explained the last tech was fired for doing bad work and LG had received many complaints concerning him.

We paid for a service in March that wasn’t done correctly and was under warranty.

We were now charged another 553.00 when if it had been done correctly the first time, we would not have had this problem again.

We would like our money refunded since the problem was caused by a technician who didn’t do the job correctly the first time.

We paid for a service and didn’t get what we paid for.

Thank you