Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Consumer Electronics LG Electronics
LG Electronics

LG Electronics review: LG GF-V570MBL Fridge Freezer

U
Author of the review
7:41 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good evening,

I am writing this email to express my serious dissatisfaction with your LG fridge and your authorised repairers.

I purchased my fridge less than two and a half years ago for $2,700.00 plus delivery.

I live alone and as a result the fridge gets minimal use and is in as brand new condition as it can get.

On Thursday last week the fridge stopped working.

My issues are as follows:

Your authorised service agent initially advised I should look to replace the fridge because it was outside the two year warranty.

When I refused on the basis of that I cant afford to replace a $3,000 fridge every two and a half years they then decided that, at that cost maybe its worth looking at repairing it.

I provided all the details they requested and then 24 hours later they requested a photograph of the model number. Simply because they couldn’t read an email properly.

Once they apologised they still could not assign a technician to just inspect it and get a diagnosis.

Fortnuately there is a second authorised repairer and they will be attending albeit at significant cost.

Notwithstanding this I consider that under the ACCC laws that your company is required to either repair the fridge for free or replace it at no cost because in this instance. Under those laws the product fails because it has not proved to be of acceptable quality and for a $3000 fridge freezer less than 2.5years this is not considered to be a reasonable life.

I am sure that you would agree with me and every other consumer that a 2.5 year lifespan for a fridge is not a reasonable life particularly given the immaculate way I have maintained and used the appliance.

This fact is supported by ABC News on abc.net.au where by they advise the lifespan of a fridge is generally between 6 and 13 years dependant upon price. I am sure, we agree that your product I purchased should be expected to be very much closer to 13 years than 6.

Further Choice magazine reported that 6 years should be the minimum amount of time you should expect trouble free operation of your fridge frezzer appliance regardless of the price or quality.

Samsung, your direct competitor have listed on their web site that consumers can expect between 10 to 15 years out of their fridges. This product I would consider to be directly comparable to yours.

As a final matter I have attached the ACL Guidance that clearly identifies you have a responsibility to repair my fridge at no cost to me or replace this item free. Notwithstanding the fact I have incurred significant personal cost already in terms food lost and the general cost and inconvenience of living without a fridge.

I have also attached a copy of proof of purchase to verify my statements as being true and correct.

I expect a reply to this email by 5:00 pm Wednesday 25/10/2023 so we can resolve this issue as soon as possible and I can have a fridge again.

Thanks

Steve Dwyer

Note this format does not support the loading of ACL Guidance in PDF format but I am sure you are aware of it and give me an email address and I can provide a copy of it to you if you are not.

Desired outcome: Repair at no cost or replacemnt also at no cost.

LG Electronics - LG GF-V570MBL Fridge Freezer - Photo 1
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More LG Electronics reviews & complaints

LG Electronics - Anyone who bought an lg refrigerator has run into this problem 147
LG Electronics - faulty control board 36
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LG Electronics - nasty smell! 34
LG Electronics - lgmedsupply commits fraud! 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
LG Electronics - warranty service 122
LG Electronics - lg refrigerator model lfx25974st 1
LG Electronics - refrigerator 4
LG Electronics - the tv had a black screen but I had sound 1
LG Electronics - Top load washer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
LG Electronics - dented refrigerator delivered
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all LG Electronics reviews and complaints

  1. LG Electronics Contacts

  2. LG Electronics phone numbers
    8800 200 7676
    Click up if you have successfully reached LG Electronics by calling 8800 200 7676 phone number 0 0 users reported that they have successfully reached LG Electronics by calling 8800 200 7676 phone number Click down if you have unsuccessfully reached LG Electronics by calling 8800 200 7676 phone number 6 6 users reported that they have UNsuccessfully reached LG Electronics by calling 8800 200 7676 phone number
    Russia
    +1 (800) 315-9999
    Click up if you have successfully reached LG Electronics by calling +1 (800) 315-9999 phone number 0 0 users reported that they have successfully reached LG Electronics by calling +1 (800) 315-9999 phone number Click down if you have unsuccessfully reached LG Electronics by calling +1 (800) 315-9999 phone number 0 0 users reported that they have UNsuccessfully reached LG Electronics by calling +1 (800) 315-9999 phone number
    India
    800 545 454
    Click up if you have successfully reached LG Electronics by calling 800 545 454 phone number 5 5 users reported that they have successfully reached LG Electronics by calling 800 545 454 phone number Click down if you have unsuccessfully reached LG Electronics by calling 800 545 454 phone number 4 4 users reported that they have UNsuccessfully reached LG Electronics by calling 800 545 454 phone number
    11%
    Confidence score
    South Africa
    80 054
    Click up if you have successfully reached LG Electronics by calling 80 054 phone number 4 4 users reported that they have successfully reached LG Electronics by calling 80 054 phone number Click down if you have unsuccessfully reached LG Electronics by calling 80 054 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling 80 054 phone number
    33%
    Confidence score
    UAE
    +82 264 564 337
    Click up if you have successfully reached LG Electronics by calling +82 264 564 337 phone number 15 15 users reported that they have successfully reached LG Electronics by calling +82 264 564 337 phone number Click down if you have unsuccessfully reached LG Electronics by calling +82 264 564 337 phone number 11 11 users reported that they have UNsuccessfully reached LG Electronics by calling +82 264 564 337 phone number
    15%
    Confidence score
    Head Office, South Korea
    +1 (800) 243-0000
    Click up if you have successfully reached LG Electronics by calling +1 (800) 243-0000 phone number 0 0 users reported that they have successfully reached LG Electronics by calling +1 (800) 243-0000 phone number Click down if you have unsuccessfully reached LG Electronics by calling +1 (800) 243-0000 phone number 0 0 users reported that they have UNsuccessfully reached LG Electronics by calling +1 (800) 243-0000 phone number
    United States
    +44 344 847 5454
    Click up if you have successfully reached LG Electronics by calling +44 344 847 5454 phone number 3 3 users reported that they have successfully reached LG Electronics by calling +44 344 847 5454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +44 344 847 5454 phone number 6 6 users reported that they have UNsuccessfully reached LG Electronics by calling +44 344 847 5454 phone number
    United Kingdom
    +61 130 054 2273
    Click up if you have successfully reached LG Electronics by calling +61 130 054 2273 phone number 5 5 users reported that they have successfully reached LG Electronics by calling +61 130 054 2273 phone number Click down if you have unsuccessfully reached LG Electronics by calling +61 130 054 2273 phone number 6 6 users reported that they have UNsuccessfully reached LG Electronics by calling +61 130 054 2273 phone number
    Australia
    +1 (888) 542-2623
    Click up if you have successfully reached LG Electronics by calling +1 (888) 542-2623 phone number 0 0 users reported that they have successfully reached LG Electronics by calling +1 (888) 542-2623 phone number Click down if you have unsuccessfully reached LG Electronics by calling +1 (888) 542-2623 phone number 0 0 users reported that they have UNsuccessfully reached LG Electronics by calling +1 (888) 542-2623 phone number
    Canada
    +43 800 080 040
    Click up if you have successfully reached LG Electronics by calling +43 800 080 040 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +43 800 080 040 phone number Click down if you have unsuccessfully reached LG Electronics by calling +43 800 080 040 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +43 800 080 040 phone number
    33%
    Confidence score
    Austria
    +32 15 200 255
    Click up if you have successfully reached LG Electronics by calling +32 15 200 255 phone number 4 4 users reported that they have successfully reached LG Electronics by calling +32 15 200 255 phone number Click down if you have unsuccessfully reached LG Electronics by calling +32 15 200 255 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +32 15 200 255 phone number
    60%
    Confidence score
    Belgium
    +42 810 555 810
    Click up if you have successfully reached LG Electronics by calling +42 810 555 810 phone number 4 4 users reported that they have successfully reached LG Electronics by calling +42 810 555 810 phone number Click down if you have unsuccessfully reached LG Electronics by calling +42 810 555 810 phone number 3 3 users reported that they have UNsuccessfully reached LG Electronics by calling +42 810 555 810 phone number
    14%
    Confidence score
    Czech Rebuplic
    +45 78 796 454
    Click up if you have successfully reached LG Electronics by calling +45 78 796 454 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +45 78 796 454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +45 78 796 454 phone number 4 4 users reported that they have UNsuccessfully reached LG Electronics by calling +45 78 796 454 phone number
    Denmark
    +49 180 611 5411
    Click up if you have successfully reached LG Electronics by calling +49 180 611 5411 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +49 180 611 5411 phone number Click down if you have unsuccessfully reached LG Electronics by calling +49 180 611 5411 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +49 180 611 5411 phone number
    Germany
    +358 80 005 454
    Click up if you have successfully reached LG Electronics by calling +358 80 005 454 phone number 4 4 users reported that they have successfully reached LG Electronics by calling +358 80 005 454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +358 80 005 454 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +358 80 005 454 phone number
    33%
    Confidence score
    Finland
    +39 199 600 099
    Click up if you have successfully reached LG Electronics by calling +39 199 600 099 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +39 199 600 099 phone number Click down if you have unsuccessfully reached LG Electronics by calling +39 199 600 099 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +39 199 600 099 phone number
    Italy
    +31 900 543 5454
    Click up if you have successfully reached LG Electronics by calling +31 900 543 5454 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +31 900 543 5454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +31 900 543 5454 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +31 900 543 5454 phone number
    33%
    Confidence score
    Netherlands
    +47 81 569 154
    Click up if you have successfully reached LG Electronics by calling +47 81 569 154 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +47 81 569 154 phone number Click down if you have unsuccessfully reached LG Electronics by calling +47 81 569 154 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +47 81 569 154 phone number
    Norway
    +351 808 785 454
    Click up if you have successfully reached LG Electronics by calling +351 808 785 454 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +351 808 785 454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +351 808 785 454 phone number 4 4 users reported that they have UNsuccessfully reached LG Electronics by calling +351 808 785 454 phone number
    Portugal
    +34 963 050 500
    Click up if you have successfully reached LG Electronics by calling +34 963 050 500 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +34 963 050 500 phone number Click down if you have unsuccessfully reached LG Electronics by calling +34 963 050 500 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +34 963 050 500 phone number
    Spain
    +46 770 545 454
    Click up if you have successfully reached LG Electronics by calling +46 770 545 454 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +46 770 545 454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +46 770 545 454 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +46 770 545 454 phone number
    33%
    Confidence score
    Sweden
    +86 400 819 9999
    Click up if you have successfully reached LG Electronics by calling +86 400 819 9999 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +86 400 819 9999 phone number Click down if you have unsuccessfully reached LG Electronics by calling +86 400 819 9999 phone number 3 3 users reported that they have UNsuccessfully reached LG Electronics by calling +86 400 819 9999 phone number
    China
    +852 35 437 777
    Click up if you have successfully reached LG Electronics by calling +852 35 437 777 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +852 35 437 777 phone number Click down if you have unsuccessfully reached LG Electronics by calling +852 35 437 777 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +852 35 437 777 phone number
    Hong Kong
    +81 120 813 023
    Click up if you have successfully reached LG Electronics by calling +81 120 813 023 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +81 120 813 023 phone number Click down if you have unsuccessfully reached LG Electronics by calling +81 120 813 023 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +81 120 813 023 phone number
    Japan
    +65 65 120 555
    Click up if you have successfully reached LG Electronics by calling +65 65 120 555 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +65 65 120 555 phone number Click down if you have unsuccessfully reached LG Electronics by calling +65 65 120 555 phone number 3 3 users reported that they have UNsuccessfully reached LG Electronics by calling +65 65 120 555 phone number
    Singapore
    +966 800 244 2929
    Click up if you have successfully reached LG Electronics by calling +966 800 244 2929 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +966 800 244 2929 phone number Click down if you have unsuccessfully reached LG Electronics by calling +966 800 244 2929 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +966 800 244 2929 phone number
    Saudi Arabia
    +90 444 6543
    Click up if you have successfully reached LG Electronics by calling +90 444 6543 phone number 2 2 users reported that they have successfully reached LG Electronics by calling +90 444 6543 phone number Click down if you have unsuccessfully reached LG Electronics by calling +90 444 6543 phone number 2 2 users reported that they have UNsuccessfully reached LG Electronics by calling +90 444 6543 phone number
    Turkey
    +54 800 888 5454
    Click up if you have successfully reached LG Electronics by calling +54 800 888 5454 phone number 3 3 users reported that they have successfully reached LG Electronics by calling +54 800 888 5454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +54 800 888 5454 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +54 800 888 5454 phone number
    50%
    Confidence score
    Argentina
    +55 800 707 5454
    Click up if you have successfully reached LG Electronics by calling +55 800 707 5454 phone number 1 1 users reported that they have successfully reached LG Electronics by calling +55 800 707 5454 phone number Click down if you have unsuccessfully reached LG Electronics by calling +55 800 707 5454 phone number 1 1 users reported that they have UNsuccessfully reached LG Electronics by calling +55 800 707 5454 phone number
    Brazil
    +52 53 211 919
    Click up if you have successfully reached LG Electronics by calling +52 53 211 919 phone number 4 4 users reported that they have successfully reached LG Electronics by calling +52 53 211 919 phone number Click down if you have unsuccessfully reached LG Electronics by calling +52 53 211 919 phone number 3 3 users reported that they have UNsuccessfully reached LG Electronics by calling +52 53 211 919 phone number
    14%
    Confidence score
    Mexico
    More phone numbers
  3. LG Electronics emails
  4. LG Electronics address
    LG Twin Towers, 20, Yeouido-dong, Yeongdeungpo-gu, Seoul, Korea (South)
  5. LG Electronics social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2025
  7. View all LG Electronics contacts
LG Electronics Category
LG Electronics is ranked 4 among 115 companies in the Consumer Electronics category
#02 Sonos Sonos #03 Sony Sony #04 LG Electronics LG Electronics #05 Philips Philips #06 Panasonic Panasonic

Most discussed complaints

Non-existent service backup
1
(opinions to this review)
LG Electronics Alternatives
LP Gear 13 reviews TCL 26 reviews Bruush 1 review bulbamerica.com 12 reviews Ultra Bright Lightz 3 reviews