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Hoover Complaints Summary

12 Resolved
112 Unresolved
Our verdict: With Hoover's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hoover complaints 124

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6:52 pm EST
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Hoover Hoover Vacuum

Trying to contact customer service and they put you on hold but never attend my calls! i tried filling up a warranty claim online and when i click "send" it says "page not found" ! I also tried the chat online and it keeps loading and says "finding an agent" but it never gets me an agent! So frustrating because they "work" until 3:00pm eastern time and i live in the west, so i have to take time off work every time i try to contact these good for nothing "customer service" agents that are supposedly working!

Confidential Information Hidden: This section contains confidential information visible to verified Hoover representatives only. If you are affiliated with Hoover, please claim your business to access these details.

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6:22 pm EST

Hoover Blade Stick Vacuum

Ordered vacuum on 17Nov23 and Received on 18Nov23. Out of the box the battery is defective and does not charge. Attempted 27 times to contact customer service VIA chat and phone, chat says no one is available, phone says no one is available. No email address to state issues. My item s defective from the company and they want ME to pay postage to send it back and wait 4-6 weeks to reimburse my money.

ORDER# 554764

Desired outcome: Refund immediately and receive a paid postage to send back.

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10:46 am EST

Hoover Washing machine repair

I had engineer visit on 23.10.23 and he had to order spare part for machine. I have now been waiting since then and my machine still is not repaired. I cannot manage without machine as my husband and daughter work in industry that has to have clean uniform daily. I need to know why parts take so long and why nobody can give me an update when I call

Desired outcome: Machine to be fixed ASAP

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Is Hoover legit?

Our verdict: Complaints Board's thorough examination reveals Hoover as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Hoover stands out for its commitment to quality and security. Clients considering Hoover should delve into its customer service record to gauge compatibility with their expectations.

Hoover earns 91% level of Trustworthiness

Perfect Trust Endorsement: Hoover achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Hoover. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Hoover's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hoover.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Hoover website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Hoover as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Hoover and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Hoover.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Hoover has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 124 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Hoover protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Hoover. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:32 am EDT
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Hoover customer service in trying to file a claim

i purchased my vacuum just shy of a year ago; so it's still under warranty. however, i can't get in touch with anyone by phone (i keep getting a message that says i can leave my number for a call back or i can hold but that there are 10 other people in line ahead of me. this went on for over an hour!) i tried a chat this am, but it was so very slow.

i have a copy of both my receipt and the flyer i purchased from walmart for extending the warranty.

do they need to hire more people or what?

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11:43 am EDT

Hoover hoover floor shampooer

This product came with no user manual. The on/off switch doesn't stay 'on'-only pulses. It doesn't dispense water and doesn't vacuum up anything at all. The part with the brushes falls off and the little tabs don't lock it into place. There is no cover over the brush compartment. I am not interested in a replacement-if selling this pos is how you do business, I'm going to get a Bissell. Please send refund and come and get this junk.

Desired outcome: Please refund

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3:45 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We purchased our Hoover Carpet cleaner on 4/05/21 model #FH50250. We paid $169.00. I have used it about ten times in the past 2 and a half years. Our home is extremely clean, so the machine was only used to freshen up the walkways and from time to time when our little dog had an accident. It worked great. Yesterday, our dog had and accident and I was using...

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1:28 pm EDT
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Hoover Poor product and customer service

Case number [protected]

After a really unpleasant conversation with Kayla, and expressing my concern about a carpet cleaner that I had purchased souring and mildewing brand new carpets in my previous home. I was told I could take a part number and purchase the suction portion of the carpet cleaner which should have been included with the carpet cleaner. This carpet cleaner has hardly been used and it is absolutely horrible business for you guys to not have handled the situation in a more professional manner. Kayla who claims she has no employee ID and called me unprofessional for asking for her last name initial so that I may express my experience with this company for others to avoid having the same issues I’m paying several thousand dollars in carpet repair. I look forward to hearing how you guys plan on fixing this.

-Desiree Glenn.

Desired outcome: an actual working product and compensation

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4:06 pm EDT
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Hoover Hoover Power Scrubb Carpet Washer Model #FH50150

I just found out from the local Hoover Authorized store in Prescott AZ that the part needed, a pump, to repair my machine is not available. This unit was purchased December 2, 2018 from Amazon, Order # [protected], by my son, as a Christmas gift. I have used it effectively 2 times, and 2 other times it did not work. First the roller stopped working. This most recent time water ran out all over the floor and the part needed is not available. It's not even 5 years old and because parts are not available it has to be trashed. THAT is CRAZY!

I will never buy another Hoover product again!

Linda Haugen

[protected]@gmail.com

Desired outcome: A full refund of $111.59.

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8:03 pm EDT
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Hoover Hoover power scrub elite

Purchased on eBay in January 2023 used 4 times and then in August 2023 it wouldn’t even power up,, I contacted Hoover and was told it was under a 2 yr manufacturer warranty and I was instructed to take it to a service center which I promptly did,, I try en receive a call from the service center who informed me that Hoover refused to honor the warranty because it was a “unauthorized “ dealer,, I questioned why it mattered who sold it to me it had a manufacturer warranty,,, I asked if she was again informing me that Hoover would not stand by the warranty ,, which she confirmed,, This is a crooked company in my opinion who does not stand by their product!

Desired outcome: Have Hoover approve the repairs

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8:40 pm EDT

Hoover FH52013

I purchased a carpet cleaner because for one it has a 5-year warranty after only 1 year started to have problems with it and tried to file a claim and because I can't find the receipt, they will not honor the claim. I have the original box it came in and everything. Nowadays the ink wears off the receipt and that is probably why I don't have it. I have always used Hoover products, but this deters me away from ever buying one again. I only used the sweeper a handful of times. I will never ever ever buy another Hoover product again.

Desired outcome: Just to get the sweeper fixed without having to pay out of pocket

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3:38 am EDT

Hoover Neue fridge freezer

Below a letter sent to Hoover Candy. My initial complaint was now four months ago and I am still without refrigeration. I have been passed from pillar to post by useless engineers and admin of this company and now they have decided to lobb the ball in the direction of Domestic and General because I have an extended warranty. Presumably Hoover Candy now feel they have fulfilled their obligations to provide a reasonable standard of service.This machine should have been replaced 3 months ago!

Customers have a right to expect anything they buy to have a reasonable life. In the case of a fridge freezer this is 12-15years NOT just beyond the 2 year warranty. I’m sick of phoning, emailing and having clueless lumps messing about in my kitchen. My next email is to Trading Standards!

During over Easter weekend it became apparent that my Neue Fridge freezer, which within weeks of the end of its 2year guarantee, wasn’t functioning properly. The fridge part of the appliance was freezing everything in it solid, ruining salads or delicate fruit and making milk, yoghurt, butter and spreads etc unusable. After consulting the user manual and trying to reset the fridge, as a last resort, I switched it off and on again.This didn’t work and I concluded that I needed to contact the number in the manual. It took several attempts to get through during the following week. After being passed from pillar to post by operators I finally spoke to a lady who signed me up to extend my guarantee and arranged for an engineer to attend.

On 20th April an ‘engineer’ attended. He opened the door. He shut the door. He said “strange”. He looked at his phone. He opened the door and shut the door. He found a loose screw on the external door and showed me as he tightened it. He told me that the door seal had gone and he would order another to be delivered to me. I was doubtful that this was the cause of such extreme freezing but he was the engineer and who am I to question his conclusion on the grounds of simple physics.

During the following week a new door seal arrived and another appointment was arranged on 28th April. A different engineer arrived because the first one was off sick.

The stand in engineer was also doubtful that a door seal was cause of the fault. He did a more thorough inspection, taking off covers inside the fridge, and discovered that a fan wasn’t working. This seemed a more likely to be a cause to me. Of course he didn’t have parts to repair the fridge and as this was going to take over a week I knew I would be away from home.

On my return I made a phone call to the helpline because I hadn’t heard anything. I was finally given a new appointment on 17th May, which was rescheduled by the ‘engineer’ to Monday 22nd May.

The original ‘door seal’ engineer arrived. He said that the stand-in was inexperienced and didn’t know what he was doing despite the fact he seemed much more thorough to me. This engineer was unhappy that he had been sent to do the job alone. He said it was a two man job. He huffed, he puffed. He clearly wasn’t a well man but somehow he managed to get the fridge halfway out of its housing. He fitted the parts, pushed the unit back into the housing and bent the fixings to refit it. He left.

When I looked at the fridge, the trim was no longer level so I looked inside the fridge to find the fan cover wasn’t fitted properly. I removed the fan cover and easily refitted it correctly myself. I’m a 70 year old woman!

At last the fridge was working! After 24hours I was brave enough to buy food to put in the fridge.

On Thursday I bought some frozen food and put it in the freezer. When I opened the fridge at lunchtime on Friday my milk was frozen solid. Once again the appliance wasn’t functioning! As I was going away for the Bank Holiday weekend, there was little point in ringing on Friday afternoon. I will, however, be on the phone first thing tomorrow morning no doubt being passed around and wasting my time.

- I am disgusted that an appliance that is barely out of the 2 year guarantee has failed. The consumer rights act says that I have a right to expect something to function for a reasonable time. I don’t believe that anyone would think that barely reaching the end of the guarantee period is reasonable.

- I am disgusted that two of your supposedly qualified engineers have attended on three occasions and have not managed to come to any sensible solution or repair the appliance.

- I am disgusted that I have been without a fridge freezer for something like 6 weeks.

- I am disgusted that I have been signed up for an extended guarantee and it has achieved nothing other than wasting my time, money and the irritation of email sales pitches for further insurance on any appliances I’m mad enough to cover with Domestic and General.

I’m appalled that all the time the appliance is switched on the smart meter reading is very high and my meter is spinning round. I’m a pensioner and, having carefully economised all winter to save power and money, I object very strongly to your inefficient company causing my bills to rocket.

My conclusion

This appliance is useless, as are your after sales services. Your organisation is without conscience or honour!

Desired outcome: Replacement of this obviously defective product immediately or a refund so that I can buy something decent.

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8:46 am EDT

Hoover Dishwasher delivery

Hello I purchased a dish washer and it was delivered on 26/06/2023... I paid £349.00 and the lady I spoke to said the old one would be disconected and removed... On the paper work that came with the dish washer it says the same thing... Delivery, installation and disposal of existing is included...

When the delivery men looked at the old one they said I would have to get a gas man and a plummer and they couldnt touch it... They left the new one in my office... And then left..

I phoned domesting and general the next morning and the woman I spoke to couldent seem to understand what I was talking about and kept asking about my tumble dryer... So I had \to hang up...

Desired outcome: a refund

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4:51 pm EDT
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Hoover Vacuum cleaner uh 30600

Received 4/6/2020. The motor is cutting out periodically, so I went to Hoover chat for help on 6/21/2023. (Three years after purchase)

After a checklist was followed, I was instructed to take my vacuum to an authorized Hoover dealer for repair at my cost. I called the dealer and this motor is NO LONGER AVAILABLE.

What am I to do now? Buy another vacuum from Hoover?

Desired outcome: Hoover sends me a replacement vacuum. Updated 6/22/23 Hoover has offered me 20% off on a new vacuum.

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8:35 pm EDT
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Hoover FH50700 Petsmsrt Shamooer

Purchase this machine at christmas. Purchased in Summersville WV. I have purchased several Hoover machines over the past 25 yrs. Used machine 3 times and could smell something burning. Machine is dead. Researched and did everything that was suggested such as turning off machine and letting it sit etc. I have attached the file that provides the model number and serial number.

Not happy Hoover!

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4:44 pm EDT
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Hoover Hoover service is the Worst

My new Hoover Wind Tunnel 3 Pet Performance vacuum worked great for a couple of months and then it just stopped running. The number the chat line people [protected]) give goes to a recording that says the office is closed (and I've called various times during their posted office hours to try to reach someone. Eventually (2 months ago) I got to speak with a lady who had me go through numerous steps to fix my new machine but none of them worked. I hate spending $300 on a machine that could only be used for a few months. Today, I tried again to get help through their chat service. Eventually I did get to chat with someone, but talk about a waste of time! It's a shame that Hoover, a brand that used to have an excellent reputation, now only offers a pitiful chat line for absolutely useless support.

DON'T BUY ANY MORE HOOVER PRODUCTS if you expect to later need support.

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6:04 am EDT
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Hoover Hoover tumble dryer

I have a Hoover HLEC8LG-80 tumble dryer, which I purchased on February 20th from Argos. I went to use this tumble dryer on Saturday, plugged it and turned it on, went downstairs and went about my day. I came upstairs a little bit later and found that the plug had started smoking and smelled like burning plastic. I immediately unplugged it and tried to call the Hoover helpline. I found an automated message that said that the office was only open Monday-Friday. I called out an emergency electrician myself as I was very concerned and wasn't sure whether it was the plug or the outlet that was at fault. I should note that this plug is directly next to my baby's room so I was very concerned for her safety and health. Firstly, the electrician noted that it was very unusual for a new applicance not to have a sealed plug, which this didn't. He took it apart and the outlet apart and determined that it was the plug that was at fault. He said that whoever assembled the plug ahd put the cord clamp on the wrong way and tightened it down so much that it burst the protective sleeves around the wires and left exposed bare wires which had eventually touched and caused the issue.

My main complaint here is that I phoned the Hoover helpline first thing on Monday morning and essentially told, by a very rude and unhelpful person who says that their name is Alex, that because I had an unapproved electrician look at the applicance that I had voided the warranty and there was nothing she was going to do. I had a faulty applicance that could have set my house on fire if I hadn't caught it when I did, and their customer services reponse was this. I should also note that I live in an area that I know does not have a Hoover engineer about and they do not have someone they could send with in a resonable time frame. This is a completely unacceptable response and I am disgusted that Hoover employs people who essentially do not care that they have sold faulty applicances to people that could have caused serious damage. If the plug had caught fire and caused damage to my house, you can bet that I would be filing a lawsuit right now, and Hoover if just lucky that I caught it before it caught fire.

I am attaching a picture of the disassembled plug. I would also like to know if this appliance does generally not have a sealed plug and if not, if I have been sent an already faulty appliance that was already worked on by someone.

Desired outcome: Apology and compensation

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3:28 am EDT
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Hoover Front loading washing machines - h3ws610tamcge-80 - [protected]

I bought my washing machine in the 31st of December, I live alone and only use my washing machine 2-3 a week max. I have had my machine for 5 months & it broke. I had to wait 3 weeks and multiple visits to be able to use it again. This is beyond ridiculous and I am very unhappy, the only positive was the engineers who came back multiple times to fix my machine. They were very polite & transparent when it came to repairing my machine, however I shouldn’t have been in this position in the first place when my washer was so new. I don’t think I would ever recommend a hoover product to anyone after this experience

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10:05 pm EDT
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Hoover Vacuum

I purchased my hoover vacuum in the fall of 2021. The suction pedal has NEVER worked properly and is now a nuisance to get the vacuum started. Takes around 20 minutes of pressing the pedal numerous times.

I filed a claim, sent a video along with the receipt. I get this lame response telling me to change to belt, and put on the highest level. NEWS FLASH! I originally would look at the belt when this problem started, its not the belt, it's the Pedal.

My purchase was within the 2 year warranty period. I'm 61 years old, I think I know what the problem is. I purchased a Hoover because the were a brand you could trust. I guess not now. You can have the piece of junk, I would like one that works properly.

Desired outcome: Replace the vacuum.

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3:45 pm EDT

Hoover Hoover smart wash + shampooer, model# FH5200G

Purchased your product from Kohl's department store on 07-10-2021, have physically used 8-9 times, and went to use last week and it sounds like it's stuck on a loud winding sound and it releases water but will not extract from carpet? Sounds like vacuum pump is shot. Hoover states that it has a 5 year warranty and its less than 2 years old. Called hoover and left a message, never heard back and now that phone # is disconnected. You can respond to email - [protected]@yahoo.com.

Thank you, Kim Olson [protected]

Desired outcome: Would like fixed or replaced

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5:00 pm EDT
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Hoover FH50253PC

I have tried for two weeks to get someone on the phone, and have been on hold for hours! Even tried the online route, that got me a case number... but due to heavy volume I was told to try again at a later date.

I have a floor scrubber Model #FH50253PC, with a case #[protected]

During it's first use the pump to spray the detergent and clean water stopped working. I have tried all the trouble shooting solutions in the user manual. and none of these things worked.

Thank You,

Jim Lauber

[protected]

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Hoover contacts

Phone numbers

+1 (800) 944-9200 +1 (888) 768-2014 More phone numbers

Website

www.hoover.com

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