Dear Sir,
having recently purchased a new Hoover washing machine, we were highly delighted. I have always endeavoured to keep purchasing products from trusted white-goods specialists and have always believed that Hoover was at the top of the tree in this industry. After all, my mother and my grandparents had always done the same.
Now I find myself regretting that decision and wishing I'd gone with my second choice of a Turkish machine. Having lived and worked in Turkey for ten years I has Beko and Arcelik products and their same day repair service and customer care journey were seamless.
Sadly not in Hoover's case; one week after reporting a fault, and having to take a day off from work unpaid, the engineer turns up, tells me straight away what's wrong with it, and then states the service department will be in touch when they have the parts! Seemingly the fault is an everyday issue with your brand, so why do the engineers not carry the parts?
This now means a lengthy wait again, the expense of dry-cleaning and laundresses, another day off work unpaid. I'd rather you just took the machine back and let my wife and I purchase a more reliable machine from a supplier with a customer journey that is tailored towards the customer, not at the expense of the customer.
I await your response with interest.
