Please look into the terribel service we receive from KFC Swakopmund, Namibia. On a busy Saturday night they have only one ( yes, 1!!) very confused lady at the till taking orders. They should at least indicate which till is open, since customers queue in front of all 4 tills until they realise nobody is coming to serve them. Then the customers are starting to push each other around, arguing about who was in the shop first. Also, the orders are not prepared correctly, tomato or lettuce missing from burger (very dry!), you ask for "anything but breast" and you get only breast pieces. Staff members are mostly unfriendly (not all of them, though), nobody greets first. Worst of all are all the begging streetkids and homeless in front of the shop, making you feel too guilty to actually go in and buy food!
My question is: What happened to the old motto: THE CUSTOMER IS KING? Please... I LOVE KFC. The shop was renovated a couple of months ago and looks very nice. Please renovate the staff.