[Resolved] JustAnswer.comunauthorized charge to card

Review updated:

In December 2015, I had a question about my car that none of my backyard mechanics could answer so, I gave this site a shot. Asked my question and was charged 22.00. Their Expert replied to me with a question, I should be charging them for. Now in February 2016, my bank statement comes in with a 22.00 Charge from
[protected]. NOT just a 22.00 charge but, a 22.00 Recurring charge, my statement says. I tried to contact at the number above which was on my statement and it is an automated system, gets you nowhere. However, I did cancel my membership and deleted my phone number, email address and credit card number, not that it will do any good but I figure it couldn't hurt. Everyone that has a complaint about need to come together and begin a class action against them. Why is America becoming land of the "FEE" and home of the "RAPED?" Maybe because of the mis-spelling of FREEDOM? It's more like FREE DUMB. Sure we are free to make most of our decisions Freely but the politics behind a lot of the BS keeps us DUMB as government starts back pedaling and cinching up the loopholes...

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • JustAnswer Customer Care's Response, Apr 05, 2016


    I’m very sorry to hear about your experience. I’m Adam and I work for JA. I will try to send you a private message so I can take care of your refund immediately.

    You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

    Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.

    - Adam

Mar 05, 2016
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  • Ke
      Jul 27, 2016

    I agree, the exact same thing happened to me but I was charged more, $33.00 the first time for a single question/answer, then I was charged $38.00 a month for 3 months. I never signed up for a free trial or a monthly membership, only the one time question, which by the way was pretty much useless, I learned nothing that I already new form doing my own research on the internet.

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