JCPenney / the time it is taking for my refund.

United States
Contact information:

I ordered a dress on 4/28. I sent it back because of poor stitching on the left side. You received it by UPS on 5/2. I called on 5/3 about my refund and was told 3-5 business days. I called again on 5/9 and they told me no refund was initiated. Are you kidding me! I spoke to a supervisor and she told me I should have it by 5/22. That is totally ridiculous! I called again today and they told me the refund was initiated on 5/11. That is 2 days after I called! Now they are saying by the end of next week. I can assure you that you have lost my business and I am about to call the better business bureau. I have never had to wait that long for a returned item.
My name is Sheila Gibbons. My order number is [protected]. The UPS tracking number is 1ZY4X0509096566709.

May 13, 2017

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