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JC Penney
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4.4 12 Reviews 1385 Complaints
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JC Penney Complaints 1385

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7:01 pm EDT

JC Penney In Store Incident with Supervisor and Manager

I was in your Calumet City IL store on 07/21/22. The line had about 8 customers in it and the store was very hot. I had waited about 30 minutes in line before one of your employees walked up with an item he wanted to purchase. He stood in line behind me before the supervisor (Charlene) walked up pulled him out of line and moved him to the front of the line. I asked why, did she do that, she said and I quote "BECAUSE I CAN" with that being said I asked to speak with a manager.

The manager (Ruth) comes over and explain to me why the supervisor did that.

The manger stated that the employee had an Uber waiting on him and I said that has nothing to do with me seen as though I has already been in line for over 30 minutes.

After this the Supervisor proceeded to argue with me, back in forth in front of all the other customers.

Very poor customer service on both the manager and supervisor part. The manger gave me the wrong customer service phone number to contact, I had to Goggle to fine it.

I can be reached at [protected]

Home address: 499 bensley ave, calumet city il 60409

Desired outcome: I would like to see the supervisor and manager suspended for about 3 days and along with that take some management classes on how to interact with customers. The customers are the source of the business.

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3:13 pm EDT

JC Penney Gold necklace broke

I purchased a gold necklace for my daughter for Christmas and paid an extra $30 for a so called lifetime warranty. The necklace broke the first week she had it and needed to get repaired. My daughter brought the necklace into the store like instructed and they fixed it. After 4 months it broke again. My daughter takes really good care of her jewelry, but the necklace appears to be on the less than quality side. Long story short it needed a link replaced so she brought it back into the store to get fixed. a couple weeks later they called and stated they would not fix it because the fix exceeded the cost of the necklace. I reread the warranty and it states nothing about exceeding the cost. It states if the jewelry is "beyond repair" they could offer a JC Penny card for a buy out. The necklace was not by any means "beyond repair." This is ridiculous I feel as if I was lied to just to get me to buy the necklace! Very deceptive! Beware their jewelry isn't quality and they will not stand behind there so called "lifetime" warranty!

Desired outcome: Full refund of necklace to include cost of warranty

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10:17 pm EDT

JC Penney Store 1180 wayne nj

Jcpenney in Wayne NJ was my favorite place to shop for years, all of my kids , my husband, my home and myself needs I would buy it from that store, it used to be the most organized, neat , department store. The employee were very very friendly, for years I had associates that made me feel Luke their friend or even family.

Unfortunately after covid hit us and new slappy company took over Jcpenney, that store became worse that thrift store, the managers there are horrible (I can mention couple of them as I asked them for their names: Sanjave, Joe, and another kid Hia) I don't even know how and why they been promoted to be managers, the most department that I used to stop by every time I was there is the Shoes department, it used to be very organized, neat and a lot of associates around helping costumers, I would buy shoes even if I don't need them just because of the way the shoes department was looking and the friendly associates who used to work their

After quarantine and every time I stop by the shoes department it's disgusting, filthy, papers all over the floor, the clearance racks are horrible, empty boxes on the racks, shoes has no numbers or tickets, missing one shoes, and every time I went there I try to find someone to help me there will be nobody, just yesterday I went for a Clark shoes that it showed that store have the style that I wanted and they have 3 pairs of my size and that's why I went to that store, I couldn't find the shoes that I wanted cause it was messy, I finally saw two Hispanic associates came out of the shoes stock room and I asked them about the shoes, they respond immediately that they don't have it and (we have what's ever out side ) not even bother to look inside the stock room and they walk back inside and when I try to follow them, the area between the outside of the shoes department and the stock room was filthy with maybe tuns of shoes, boxes , it looks like something happened there or someone trashed the shoes into that area , I had the chance to peek inside one side of that stock room which is visible to the outsider, and it was hoarder of boxes and shoes that reach the roof , it's one of those scary area , I kept calling the 2 associates and they never answered me , i then saw them sneaking out of the stock room from another exit

I went to ask for a massager , and the manager didn't believe saying ( there was no associates for the shoes department) I was mad and angry, went to the second floor to talk to the store Manager and he never answer or show up, 15 min later went back to the shoes department and there was the 2 Hispanic associates working their, I asked them nicely ( do you work in this department) they said (yes) so the manager covered up for them .

I don't understand why company buy a department stores that doing very well would hire unprofessional associates or managers, don't they know they are driving the store down , they are going to loose more and more costumers every day . If company lost a costumer every day that is 365 costumers a year , for what?

They have to rethink about their changes

So we can have our store back

Desired outcome: The owner has to rethink or bring the store back to the beautiful way its was before they own it

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4:23 pm EDT

JC Penney 10kyg 1/2cttw ring

Bought the ring March 3, 2022 by April 3 a diamond had fell out. Well I had a service plan so I took it back to be fixed! By May 6 just 3 days beyond the 60 days return policy the same stone had fell out again! I took it back again this time I wanted my money back but they wouldn't do it! For the same diamond to fall out twice is ridiculous!

They don't back their gold and diamond jewelry! Don't waste your money!

The picture below is when the diamond had fell out. As I said above it was replaced twice!

Desired outcome: Not very happy!!! Couldn't return it because of 3 lousy days!!!A refund would be greatly appreciated!!!Also a speedy response+!

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11:45 am EDT
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JC Penney Eye wear

I bought 2 pairs of prescripcion glasses they were charge to my wifes jc penney card the ammount was 560,00 aprx. I order them whith transaction so when im in the sun they will get dark when I got them they were all dark very cheap plastic glasses the sale man didnt work there any more the lady there told me we are sorry I will send them back she said iits was 20 dlls for expedite work I need it them so I end up paying the 20 I think I over chargved for this glasses im not happy with the glasses if you can contact me to see if we can solve this problem my wifes name is martha caloca phone # [protected]

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10:41 am EDT

JC Penney Uniters warranty refund

I purchased a couch from you 5 years ago along with the warrant of $74.99 which you said would be refunded after 5 years if i did not use it. Uniters told me numerous times that penny's would be refunding me in the form of a gift card. I have made numerous attempts at resolving this issue! i've even filed with the BBB. There will be no future purchases of your products from myself or my family if this is not rectified.

Order #1860651 dated 2/19/17.

Desired outcome: I want the refund that was promised.

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12:43 pm EDT

JC Penney I have not received my or or the refund I asked for.

The order number [protected] was placed on April 13. I When you check on the order it says it is still in transit. I requested a refund but haven't even received a notification it is being processed. Can someone please let me know if I will get the shirt or will be getting a refund soon? I think it's rediculous that you have a minimum number of words to file this.

Sincerely,

daryl Reed

[protected]@gmail.com

Desired outcome: To receive the shirt or get the refund I requested

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2:56 pm EDT
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JC Penney Returned order #[protected] on April 2, 2022, via UPS.

To Whom it May Concern.

Please be advised, I have processed a returned order #[protected] on April 2, 2022, via UPS. I first made contact with several JCPenney Representatives regarding this return to acquire a UPS Return Label, but was instructed to take the package directly to UPS and " the Agent will process without any charge", I am attaching the receipt for payment which I had to pay out-o-pocket in the sum of $91.15, which I am seeking reimbursement since I was mis-informed by one of your agents and not given a return label. Please process my full reimbursement for the cost of the Chair and the Shipping cost; $462.45 immediately.

To date I have not received any indication of a refund ($462.65) for the return of damaged goods/product from JCPenney. I have had zero success with customer service in trying to resolve this issue.

Regards,

Thomas Tribble

[protected]

Desired outcome: Full refund plus shipping charges ($462.65)

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1:59 pm EDT
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JC Penney Possible assault/ disrespect.

I’m an employee at the JC Penny location in Maryland. I’m sending this to ask for assistance. On April 20, 2022 after 2ish that afternoon. I was assisting an elderly customer who stated that she felt faint and seemed to be under a great amount of distress. As I’m trying to stabilize the situation with the customer before management could arrive, I noticed that once (General Manager) arrived, I was questioned about my jacked that I had on. I would have thought that the concern would be on the customer not myself as she was visibly in distress. The question was “where did you get that jacket”? Before I could answer her, she was pulling the jacket off of my shoulders to look at the tag that was in the back of the jacket. I stated it was from Shine and why she pulled it off me like that, she just said “oh” and ignored the question. This occurred Infront of the elderly customer, and her colleges. Feeling embarrassed and uncomfortable I removed myself from the scene and as I’m going down the escalator, I can HER and others laughing as if what she just did was funny. I felt violated, and disrespected. I went into the breakroom on the brink of tears as this type of situation has never happened to me before and called my mother and Sister for support to calm me down and ask them how do I handle this type of situation as this is my first real employment. They then asked do I feel safe or comfortable talking to her or do I need to have someone come and get me to take me home. I asked them to take me home as I no longer feel comfortable working. I suffer from anxiety and being touched is a trigger. SHE would not have known that nor would it ever be okay for anyone to touch anyone without asking. My mother knows of this and asks to speak with HER.

Once speaking with her she stated that she knew nothing of the situation and that she did not know how to contact you or anyone that would be considered her superior. It wasn’t until my older sister (who is one of my forms of transportation) came to pick me up and witnessed a conversation with HER, did I receive the district managers contact information. Which after attempting to send an email today it bounced back stated undeliverable. SHE was also asked for the contact information for LP (as this seemed to be more about the jacket then anything) she stated that they weren’t there. I knew that the officer was present as I seen him earlier. SHE was also asked for the contact information for Human resources to file a formal complaint. I was told that I had to speak to you first. I’m sure that there is an option to speak to Human resources without having to go through management. Through all of this, SHE attempted to justify her invading my person space and then since my jacket was on my person assaulting me. I feel like had the role been reversed I would not have a job to come back to as touching anyone without their permission is a violation of someone’s space, rights and disrespectful. SHE was asked at the end of the conversation in her office, If I were to leave because I no longer safe or comfortable working what would happen? She replied I would get paid for the day and I could return on my next scheduled day. I wanted to be sure that this is also given incase of an issue with me leaving early. I was permitted to do so. I also understand because of her ranking and that I’m new to the company nothing may not come of this. I would like to know what I can do next or who to contact. I’m getting no information.

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10:51 pm EDT

JC Penney Change my visa card number

I am unable to provide my new Visa card number. It seems like it should be very easy, but i'm simply unable to make purchases online because J.C Penney has my old Visa card number, and I can't find a way to provide my new card number.

I do not have a J.C Penney Mastercard account, It is my own private Visa card account. I have twice tried to make purchases and the purchases are refused because J/C. Penney has my old Visa Card number, and I cannot find a way to provide my new Visa card number. How can I do this? To my knowledge, I do not have a profile.

Desired outcome: Please tell me how to provide my new Visa card number to you, and remove theold one

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11:29 pm EDT

JC Penney Item not sold for price advertised online

I purchased a bracelet from JCPENNEY in the Anderson SC mall 3/27/2022.

I had tried it on in store and shopped in mall for about an hour thinking it over before pulling it up online. Price was advertised for a cheaper price, so I decided to go back to purchase. Sales associate confirmed it was the same item listed but the manager on duty refused to sell it to me for the price listed. She actually didn’t seem to care if the store made the sale or not. It said online, 1 available, Anderson, go to store to purchase. I spent around $350.00 on that day. I am unsure of shopping with JCPenney in the future. That is simply Bad Business. It cost around $45 more than it should have. I am a Restaurant Manager & know that customer service is very important, I will share my experience with the patrons of this town. I have shopped with JCPENNEY for many, many years & am truly disappointed in the way your store does business.

Desired outcome: I would like a refund of the price difference I was charged.

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3:52 pm EDT
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11am appointment today (3/25/22), the person who was scheduled to do my perm, was there, per another employee. At 11:15 I was finally taken back, told Mimi I wanted a curly perm, she said fine. She used larger rollers than I'd had before, she said they were the correct size for curls. After the perm lotion and then the Naturalizer were put on, she combed...

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9:01 am EST

JC Penney Mattress delivery service that the driver cancelled my order.

They offer haul away service. Delivery driver said NO, they do not take away or touch any mattresses. Why does the online order offer this service and I paid for it, and the drivers say NO. I explained that I paid for it, the driver cancelled my delivery and order for the mattress.

Who gives them the right to do this? I called the whole weekend and Monday/Tuesday and found this out on Tuesday evening. I am truly upset of this occurrence.

Desired outcome: Would like the mattress/box spring delivered. without any issue with removal of old ones.

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9:08 pm EST

JC Penney Online order tracking

I ordered a 10kt gold ring online to be shipped to store. Today is the day it was supposed to be there. I did not get any notice telling me it had arrived. When I track my order online it says I have no orders. I have my order #, but it keeps avoiding the option to input my order number. It skips that screen and goes directly to the " I don't have any order history" screen. There is no customer service help available online! Hopefully they did not steal my money!

Desired outcome: I need to track my order!I have been waiting for this to arrive!

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3:59 pm EST
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JC Penney i want to complain about one of your staff in the Dunlaoghaire branch

i was in your store looking at the men/s clothes i was going true the gap between the clothe/s rail/s your staff member your staff was about 3 feet away from me i was half way true the gap in the rail/s he was looking at me all the time and bush his way true bang off me he did this on purpose because he seen me coming and never stop never sAID SORRY AND DID IT AGAIN A SHORT TIME AFTER THAT I WAS GOING TO PUT A COMPLAINT IN AQBOUT HIM AND LET IT GO BUT I WAS IN THE STORE ON LAST THURSDAY THE 10 OF FEB I CHANGE A SHIRT IT DID NOT FIT SO I WHENT TO CHANGE AT THE TILL AND THE SAME STAFF MEMBER WAS AT TILL NUMBER 4 AT 1/55 GIVE HIM THE RECIPE HE SAD NO TAG ON IT I SAID IT WAQS NOT ON IT WHEN I BOUGHT IT HE KEEP LOOKING AT IT AND WALK AWAY TO TALK TO SOMEONE ABOUT IT AFTER A WILE HE CAME BACK GAVE ME THE MONEY SAID NOTHING I PICK UP THE MONEY AND WAS WALKING AWAY AND HE SHOUTED AFTER ME THANK JUST BEEN SMART I HAD GONE ABOUT 5 FEET AWAY FROM THE COUNTER WHEN HE SHOUT THAT I WHENT TO HAQVE A LOOK AT SOME OTHER CLOTHE/S AND HE KEEP STAREING AT ME MY BROTHER SEEN HIM AT THIS AND WHEN WE WERE GOING OUT PASS THE WERE THE TILL/S COUNTER STAREING AT ME AGAIN I TOLD MY BROTHER THAT HE WAS STAREING AT ME AGAIN HE LOOKED AND SEEN HIM DO THIS AGAIN YOU SHOULD NOT HAVE STAFF LIKE HIM HE IS JUST OUT LOOKING BULLY PEOPLE I AM IN MY 70./S A PENSIONER I HOPE YOU DO SOMETHING TO HIM IF HE DOES THIS AGAIN I WILL HAVE TO CHAT TO THE GARDA I SHOULD NOT BE TREATED LIKE THIS THANK

Desired outcome: TO SEE HIM GONE OR FOR HIM TO STOP HIM DOING THIS TO PEOPLE

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Rosa lieee
Paramus, US
Feb 26, 2022 6:42 pm EST

I work at jcpenney in Wayne store #1180and we tried to reach corporate for our problems and nobody listen to us, the new store manager bring his associates from Rockaway store and they are not qualify to be managers , Joe who fired the best shoes department associate for no reason and he doesn't know anything about the shoes department give hard time and few hours to do all the job from signing, RFID, fix the floor, put merchandise out , empty the truck , and it's only me and other girl, they should replace him with his assistant who has more experience than him, and the other manager for shoes Sanjave is worse than him, he's making his own floor plan and he wants us to follow his ideas , so he blame on us later , we need someone to come look at the store and shoes department it's a mess and disgusting

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11:42 am EST
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JC Penney i want to complain about one of your stall

i want to complain about one of your staff in dunlaoghaire penny/s i whent to get my money back for a shirt that i had to bring back home to try on it was to small so i whent to on of your staff on number 4 counter at about 13 /55 today head said were id the tag which was not on it when i buy it i had the receipt he was he was ther looking at for good wile and then went over to someone elce in the store then he came back he gave me the money back and put it on the counter never said anything i pick it up and was going away and in a loud voice shouted thank he was been smart then i was down looking at more clothe/s he keep staring at me from the country and when i was going he start staring at me again i told my brother who was with me that he was staring at me he look and seen him doing it then he stop when my brother seen him this guy i had problem with him before i was going true were the gap were the clothes were he seen me and barge true and bang up again me he never said sorry and done it again a couple of minus later never say again intimidate me with the staring at me you should not have staff like that in your store i am a pensioner in my 70/s not a nice pension that should not be there i hope you do something about this person ? i was going to complain about him before but i let it go i will not be a intimidate by this person ? i will have a chat with the police the should treat people with respect not this respect people hope you do something about this staff member thank you

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8:52 pm EST
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JC Penney Jewelry transaction

Bought a expensive ring for my wife this past Xmas,after she selected the ring,

it had to be resized and sent out.Apparently the paperwork was the lost in the

shuffle,and we were never told of the mistake.Went back to store 2-3 times to

see if the ring had come back from being resized.It is now FEBRUARY! Do

we have to wait till Xmas 22? Just tell the TRUTH! Still waiting……..

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10:16 am EST

JC Penney Customer service/furniture delivery

Good day, I am writing after having to speak to about 15 of your employees/affiliates, 7 phone calls, and about 5 hours of my time wasted. My husband and I purchased furniture October 7th 2021, we ordered a 5 piece sectional, a recliner, end table, coffee table, bar, and ottoman. I wouldn't normally have an issue waiting for my furniture especially during these times where shipping delays are soo very common. However, calling in and speaking to your uninformed customer service representatives is ABSOLUTLY DEPLORABLE. I kid you not EVERY single one of the 7 phone calls I have made to your CSR's I have been told the exact opposite of what I was told the time before. I even stood on hold for an hour and ten minutes, and the csr kept "refreshing" the call, after the first 3 times I tried to get his attention, he ignored me, then hung up on me, after I had stayed on hold for over an hour! Then another time, I am told THAT I HAVE to call the third party that is delivering our furniture to set up delivery(because they "have" my sectional, which may or may not be true) when I was told originally I would get a phone call from them to schedule a delivery. Funny enough I was given this phone number for Specialized Distribution Solutions [protected] and no one answers, it says leave a voice mail and SURPRISE, voice mail not available. I have called to speak to supervisors, and I get transferred to general customer service, or one time I was transferred to Ryder (a company that had my sectional, which wasn't true) I am just looking for answers I cannot believe in this day and age JCPENNY cannot find competent employees. if you care to look into this matter my order number is [protected]. I hate to say this is not even half of my story remember I also ordered an end table, recliner, and coffee table which is still unaccounted for .

Desired outcome: I want my furniture I paid for delivered, undamaged.

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9:32 pm EST
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I sent in all information for 4 items I purchased as possible Christmas gifts all four offered a ten-dollar rebate. I only got 2 cards for ten dollars each. I called the rebate center which was no help. I called JC Penney here in Bakersfield and I was told they really did not have anyone to deal with that type of stuff. Why offer rebates a customer should...

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2:02 pm EST
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Worst return process every encountered in Retail. No return instructions included in order, said "see website". Followed all instructions on website, got an error -"Can't complete". Emailed customer service twice, was told "returns down" try again tomorrow. Tried for over 5 days. Called [protected], no option presented for my situation. No option to...

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About JC Penney

Screenshot JC Penney
JC Penney is a long-standing American department store chain that offers a variety of products for consumers. Their range includes clothing for men, women, and children, encompassing everything from everyday wear to special occasion outfits. In addition to apparel, JC Penney provides a selection of shoes, accessories, and jewelry to complement various styles and preferences.

The company also caters to home improvement needs with a broad assortment of home goods. This includes bedding, bath items, window treatments, and kitchenware. Furniture and home decor are also available, allowing customers to find pieces for different rooms in their homes.

JC Penney's services extend to beauty products and salon services, with some locations featuring in-store Sephora shops, offering cosmetics, skincare, and fragrance options. Additionally, the company provides portrait photography services at select stores, which can be used for family photos, special occasions, or professional headshots.

The retailer has made efforts to adapt to the convenience of online shopping, with their website, jcpenney.com, offering the full range of products and services. Customers can shop online and choose between shipping to their home or picking up their purchases at a local store, if available.

JC Penney aims to serve a wide customer base with its diverse product lines and services, striving to be a one-stop-shop for family and home needs.
How to file a complaint about JC Penney?

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Overview of JC Penney complaint handling

JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. The latest review No Reason To Shop Instore was posted on May 20, 2024. The latest complaint Mattress warranty replacement was resolved on Dec 06, 2021. JC Penney has an average consumer rating of 1 stars from 8290 reviews. JC Penney has resolved 145 complaints.
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  1. JC Penney Contacts

  2. JC Penney phone numbers
    +1 (800) 322-1189
    +1 (800) 322-1189
    Click up if you have successfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have successfully reached JC Penney by calling +1 (800) 322-1189 phone number Click down if you have unsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number 0 0 users reported that they have UNsuccessfully reached JC Penney by calling +1 (800) 322-1189 phone number
    Customer Service
  3. JC Penney emails
  4. JC Penney address
    6501 Legacy Dr., Plano, Connecticut, 75024-3612, United States
  5. JC Penney social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
JC Penney Category
JC Penney is ranked 3 among 65 companies in the Department Stores category

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