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[Resolved] Intelius / unauthorized bank charges

5 p.o. box 7115, Midland, TX, United States Review updated:
Contact information:
Phone: 432-6991907

I authorized a one time payment of 19.95 to intelius, now they are chanrging my bank account for another 19.95. I've called my bank, and issued a stop payment to deter futher charges from Intelius. I intend to call them tomorrow and see if they will, of their own accord, stop these charges. If not, I will file claim against them. And it WILL STOP.
I just think you and others should be made aware of the frauds/scammers, grifters, whatever.

thank you,

regards,

Mike Adam

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Intelius Customer Care's Response, Oct 22, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

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Comments

  • Gi
      20th of Oct, 2009

    I purchased one phone reverse lookup. They started charging me 19.95 every month for what I can tell is at least 6 months back. When I bought the one lookup there was no information that they would apply this monthly sneaky fee of 19.95. I cancelled the service using their links on my account page at the site. But I sure as hell don't trust it. I worry what other charges these @$$es will suddenly try to apply.

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