Intelius review: terrible experience ( 3 comments)

I requested enrollment in the Farmers Identity Shield thru my Farmers agent, Paul Volz [protected], Ashland Or. It is to be part of my homeowner policy [protected]. On August 22 2008 I rec'd a letter from Farmers giving me activation instructions. Today I tried following the instructions:

1.open internet browser window - www.myfarmersidentityshield.com,
2. enter user name (given in letter),
3.enter temp password (given in letter),
4. confirm acct profile,
5. follow quick steps to ensure identity,

At this point when I clicked on "continue" an error message appeared and I was instructed to call a phone number, which I did. At this point I was given a series of menus-none of which seemed to apply to my situation, therefore, I kept choosing #1. I was finally connected to a male employee who had no understanding of why I was calling, even after I tried explaining two times. He told me that if I wished to purchase a report I would need a credit card number. I again explained that I was doing a link to my homeowner policy therefore I did not believe I needed a credit card number. At this point he said he was going to transfer me to someone who might know about the Farmers program. I was on hold on my cell phone for 15 minutes before I hung up. I don't know if this is an isolated incident or if happens on a regular basis, but enrolling in the Farmers Identity Shield should not be this hard or frustrating.