The complaint has been investigated and
resolved to the customer's satisfaction
Inteliusterrible experience

This review was posted by
a verified customer
Verified customer

I requested enrollment in the Farmers Identity Shield thru my Farmers agent, Paul Volz [protected], Ashland Or. It is to be part of my homeowner policy [protected]. On August 22 2008 I rec'd a letter from Farmers giving me activation instructions. Today I tried following the instructions: internet browser window -,
2. enter user name (given in letter),
3.enter temp password (given in letter),
4. confirm acct profile,
5. follow quick steps to ensure identity,

At this point when I clicked on "continue" an error message appeared and I was instructed to call a phone number, which I did. At this point I was given a series of menus-none of which seemed to apply to my situation, therefore, I kept choosing #1. I was finally connected to a male employee who had no understanding of why I was calling, even after I tried explaining two times. He told me that if I wished to purchase a report I would need a credit card number. I again explained that I was doing a link to my homeowner policy therefore I did not believe I needed a credit card number. At this point he said he was going to transfer me to someone who might know about the Farmers program. I was on hold on my cell phone for 15 minutes before I hung up. I don't know if this is an isolated incident or if happens on a regular basis, but enrolling in the Farmers Identity Shield should not be this hard or frustrating.


The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelius's response · Oct 16, 2009

    If you need further assistance with the set up of your Farmer's account, please call [protected].


  • My
    Myra Welbourne Oct 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I give up - Have spent hours trying to get on this link.

    0 Votes
  • Kf
    K. Fox Aug 14, 2009

    I too have been trying to get on this site at which time I read the above complaint. I automatically called my Farmers agent and inquired about this service. I asked if I was being charged for this since the letter stated "Thank you for purchasing Farmers Identity Shield". My agent said it's a new service that just came out and it is a part of your homeowner's policy if your policy is over $30, 000. There's not supposed to be an additional charge and no one should be asking for a credit card number. She asked me to drop the letter by her office next week, which I will do and she is going to do a little investigation into this matter. As soon as I have more information I will gladly share it with all of you.

    0 Votes
  • Ra
    raykat Nov 30, 2010

    I'm reading that this has been a problem for over 2 years????? I've been trying to "On line register for FULL BENEFITS" for 45 minutes now and all it's gotten me is total frustration. Is this "Benefits" thing just a way to increase our premium or to make the package look better even though it doesn't exist??? When I bought the policy I thought it was a great little added plus from Farmer's...but now I know it's just a joke!!!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.