The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Inteliusunauthorized charges pmindentity.com $19.95

G
This review was posted by
a verified customer
Verified customer

After paying for their search service, you will start to see a $19.95 charge each month from pmidentity.com even though you did not sign up for this service. The majority of Intelius revenue is coming from this hidden charge. This is a known scam exposed by TechCrunch.com:
http://www.techcrunch.com/2008/05/29/naveen-jains-intelius-prepares-to-go-public-how-much-of-their-revenue-is-a-scam/

This company is owned by the billionaire, Naveen Jain, who made his money from the controversial InfoSpace.com. That story is fully covered by the Seattle Times below:
http://seattletimes.nwsource.com/html/businesstechnology/2002198103_dotcon1main06.html

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Intelius's response · Oct 22, 2009

    If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

    However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

    Please call [protected] Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.

Responses

  • Ro
    Robert Lapchinski Oct 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want to cancel my substription; But I can't because custoner service will not respond.
    That isn't good business practice. So what I am going to do is stop any payment from them . Though my Bank . So if they keep on chargeing me they will have to swollow the bill. Take Me To Court!!!

    0 Votes

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