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HSBC Best Buy Credit Card / change to my avail balance

1 MI, United States Review updated:

I have (Or had) a best buy hsbc credit card. I never made a late payment and or ever missed a payment. I had a 3500. Available credit line. Last week I paid off in full my small balance on the card. Today I went into best buy to purchase a new lcd tv. My credit card was denied, while I was in the store I called hsbc. They stated that after I paid off my balance they reviewed my credit and dropped my available balance to $350. This was done without any knoweledge of my own. I told them to close the account and they "best buy" just lost a customer. These banks are running rapid with no accountabilty. All on our tax payer money.. Needless to say our government failed.

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Comments

  • Sa
      21st of Apr, 2009
    0 Votes

    HSBC customer service is in India, hello India, no disrespect to the people in India, but they dont understand anything you say and the guy told me today "sorry about what your going through" literally 10 times until i finally told him to stop saying it. I was told i could speak to a representive from the US and was denied. My whole account is in collections and they are even worse and they in the US, the communitcation i got from the customer service was that my account is ok but then i keep getting calls that its in collection, . My payment arrangements weren't obviously taken seriously or understood. Honestly how can i get good customer service if i am not being understood, then i have to deal with collections and they are complete azzholes. Do not go with this card ever! buyer credit beware

  • Ca
      11th of Jun, 2009
    0 Votes

    Same with me. Got a card in November 2007 to purchase a computer on the 6mos- no interest plan. Paid it off the following month. Had not used card since then so I decided to use it in May 2009 to purchase a GPS unit, just to keep the account active. When I went online to pay it off in June 2009 my limit had been lowered from $2000 to $400. This was the first I'd heard about the decrease. I called HSBC to find out why/when. After being transfered by foreign sounding men, twice, I reached an Amercian sounding lady who told me the limit was decreased in APRIL 2009 due to inactivity. I had her cancel the account. I logged back into my online account and sent an email expressing my dissatisfaction with both HSBC and Best Buy and informed them I would not do business with either of them in the future. I plan to send a letter to Best Buy as well. They may not know that HSBC is doing this and frankly it is costing them sales - at least mine anyway! M - Brentwood, TN

  • Zi
      4th of Oct, 2009
    0 Votes

    I last used my best buy credit card in 2008. I have never been late and always paid off my balance in full before any 18 month no interest promos. My credit limit was $7200. I went into my account to check to make sure everything was ok to day as I have not done so for a long time and my available credit is $0.00 with an outstanding balance of $0.00. I was never notified that this was going to happen. I am still able to login to my HSBC account so it seems to me that the account is not closed, but what good is it anymore with a zero limit? How has this change affected my credit score?

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