The complaint has been investigated and
resolved to the customer's satisfactionResolved Best Buy, Folsom, CA — don't trust geek squad/best buy
resolved to the customer's satisfaction
Geek Squad/Best Buy #845 of Folsom, California charged my credit card for actions either not actually done or incorrectly done and are unwilling to rectify the situation and reimburse me for services. Just horrible service, rude, unwilling to accept a mistake or make right, etc. In late December 2008, my computer stopped booting up and I was advised by the technician of Geek Squad that it was most likely that the hard drive was “toasted”/ruined. A few days later, the Geek Squad representative advised they had run a diagnostic and that the hard drive was gone/ruined and supplied me with the 2 disks of data they recovered. I asked the Geek Squad representative how this could have occurred and he advised that in the small laptop computers sometimes they get very hot and the hard drives literally become fried. On the evening of April 4, 2009, I contacted Dell to inquire about obtaining a new hard drive so we could use this computer in addition to a Mac we bought in end of December 2008 and the technician stated that he’d like to have us try something as this was a fairly common problem and if it did not work he would replace the hard drive as the computer was still apparently under warrantee with Dell. He advised he sees it frequently where Best Buy will try to sell a hard drive when it just isn’t needed. Within a very short time he had walked me through a few basic steps and the issue was resolved. The computer was working fine. In running an internal diagnostic and calling back Dell it appears the hard drive was fine. All of the data was in place, fine, and easily accessible. Thus I had paid for a diagnostic that was either not actually done or done/interpreted incorrectly and had paid to save data from what was supposedly a “toasted” hard drive based on the inaccurate information I had been provided by the Geek Squad. I spoke to the Geek Squad Manager (Scott), the best Buy Best #845 Manager (Natalie) and they refused to reimburse for services. The back up of date was done but under the false diagnosis and supposed diagnostic. The hard drive is NOT ruined and is working perfectly fine. It is equivalent to a car dealer running a test and advising you need a new Starter so you buy it. If they did not run the test and lied or did not run it accurately you would not have bought a starter if it was unnecessary. I filed a complaint with Department of Consumer Affairs – Bureau of Electronic and Appliance Repair via electronic submission, the Better Business Bureau, etc. I will NEVER spend another dime with Best Buy… all over $169.98… it’s not the money – it is the principle. I have heard more and more horror stories of deplorable service from Best Buy.
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