SUBMIT A COMPLAINT

Hertz Car Rental / charge for so called damage to vehicle.

Heathrow airport, Australia

We are now very angry and dissatisfied with our treatment by Hertz Car Rentals as they are not listening to what we are saying.
After returning the vehicle we told the guy taken photographs that a small inspection/access cover had fallen off the vehicle at some point during the hire period, he didn't even acknowledge our comments. Inside the office we were told we had a charge of 138GBP + 35gbp administration fee, again we explained that there was NO Damage to the vehicle only a small plastic cover that had fallen off at some point, not interested, not her problem.
After emailing twice about this charge we were told that the so called "Damage" happened while we had the car and was our responsibility.
We are really annoyed that everyone talks about Damage when in fact there is No damage at all.
We don't care if this charge is just a "standard charge" It is just not our responsibility, how on earth can we do anything about parts falling off the car and be held responsible?
There is only one possible outcome to our complaint and that is to scrap the unjust charge and return the money we paid.

Hertz Ref No [protected]
Rental Agreement No [protected]
Reservation No H [protected]
Rental period 7/12/2018 to 6/1/2019

Hy
Feb 7, 2019

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