Hertz – Page 13

Hertz is the most corrupted car rental company on the face of this earth. The social media support in the facebook page of hertz and their executive customer service never bothered responding because they knew they were at fault. Following which, I was a subject of (slander) by hertz's vehicle control department in spite of making all extensions and payments on time and having tangible proof of such payments. I wish I could sue hertz for defamation but I have more important things to focus in life. Do not rent car from hertz because after taking your money, they will tamper the paperwork in their computer system, so you would end up driving an illegal, unauthorized vehicle (which would constitute a "stolen" vehicle) without having any knowledge of that. Following which, they would threaten you to return the vehicle in spite of charging your bank account in advance. Hertz would deliberately do that so it would give them the opportunity to decline any insurance claims and you can also get arrested on the road as well. Hertz says in their facebook page - "we're here to get you there". What they mean by that is - "we're here to get you arrested, get your driver license revoked and get you into [censored] loads of financial trouble". Holding money from my bank account and letting me drive out with an illegal, unauthorized, uninsured vehicle is not only wrong - it is a crime.

I was never told by the man who rented me the vehicle that they had a no smoking policy. There was not a no smoking sticker, had to buy windex to clean the windows of car to see through the smoke film on windows from previous smokers. The person who checked me out did not say that it was a non smoking car and that I would be charged a cleaning fee...$300... That was more than the vehicle rental. They refused to compensate any of the fee. I will never use hertz again.. [protected]@sbcglobal.net

I reserved a car through hotwire 3719425233 july 23-29th, premium car $328.28 pre paid Hertz confirmation J09836632F1. My flight arrive 230pm Detroit metro airport and I was unable to receive the car I prepaid for due to staff not knowing how to apply itinernary number. I waited until 5pm and was told I could not get the car I prepaid for and had to rent another car at a higher cost $468.00. I had my 3yr old daughter with me and as every person including the manager couldn't find what I had prepaid for with hotwire and through this mess, no one offered water for myself or my daughter. My refund for my orginial rental posted to my account 4-5 days later. This was a horrible experience and at the end of the day the manager stated I was lucky to get a car because they were out of cars. I will never rent through hertz ever again.

Bought extended warranty got accident Hertz supposed to reimburse my warranty because I didn't have the car for long before getting to accident its been over 6 months since I started the process i was told it will only take 6 weeks the most .I am very frustrated with the poor service am getting from Hertz on 8640 E R.L Thornton Fwy Dallas TX 75228.Can someone please help to follow up .You can call me [protected] or email me [protected]@hotmail.com.Thank you .

Hey guys. So on 08/06/19 I was set to get my rental car from the Syracuse airport. Everything was already prepaid, however, I go to pick it up and they say they need a major credit card. I had paid with a debit card online. I don't have a credit card or credit score, and I didn't have 200 dollars for the security deposit. Result being I wasted 45 dollars on something I could not collect on. Because of this I would like that refund as soon as possible. Thank you.

Booking reference number:es417123440
Confirmation number:j1130595512
Car type: opel zafira or equivalent

I wish to get a refund on my car rental, as they did not have the car requested available.
I was informed when I got to the front of the queue after waiting for approximately an hour that they keep the car for two hours after the booking time. when I got to the front of the queue the two hours had expired and they could not supply the vehicle.

I could not find anywhere on the cartrawler website to make this claim

I am a loyal customer! I have spent ALOT of MONEY with your company! I do not like the other rental locations Avis, Budget and the others. I am getting ready to travel again and I need my presidents circle back please! I love being appreciated and the VIP treatment! I did not know that I lost my special circle until I went on July 20, 2019 at the Memphis airport to rent! I cried all the way home! If I did something wrong then I should be punished! But punished for being a loyal customer? If a mother go away for a while and leave her child but return home that is still her child! I am still a loyal customer! I just had a hardship! Now I got my money back and ready to rent again but found out I've been kicked out of the white house (Presidents Circle)!Mrs. Christine Thomas # [protected]

Hertz seems to run all the hotel car rental locations here. However they are poorly managed - multiple locations with inadequate staff running around between locations.

I waited 2 hours for a car and the guy next to me waited 3 hours for a car. All the while a sign on the desk said someone was "on break" and would be right back.

Avoid these rental locations at all cost.

Arrived at Hertz Heathrow today having precooked a car. Had to wait 20mins for queue number to get called. Having registered then told to wait. 15mins later I was told that a car had been located but it was being washed and would be a further 15 mins - actually took a further 45 mins. Why does it take well over an hour to get a car that had been pre booked. Desk attendant was very pleasant but really poor organization generally...

To Whom it may concern
My complaint is in relation to using a toll when one leases a hire car from Hertz in Britain. First of all, vehicles are not fitted with electronic tags. Secondly, one would think that the I.T dept in such a large organisation could correlate the tolls to the hirer of the vehicle and charge a visa card- a bit like the mini bar in a hotel. Unlike Europcar which provides one with a glossy leaflet about logging on and using tolls, Hertz does not offer this information at any point in the admin process.
The real issue stands from what I deem unjust enrichment- Hertz withdraws the equivalent of 42 GBP as an admin fee for each toll. The actual toll is 2 GBP. The excessive fee is for the pleasure of passing on your details to the actual toll company, who then charge you another 42GBP for the very same trips.
Furthermore, despite the 5 withdrawals that Hertz made from my credit card, they then sent a debt collection agency in Australia to pursue me for another Eur 310.19
This is not the way to conduct business. I appealed the charges in February and was informed in March that no adjustment would be made. As of the 9th July, they are requesting the EUR 310.19. Not sure why they are requesting further payment.

This vehicle was returned early Sunday June 30, 2019. We paid a premium road service premium of 8.99 per day but Hertz added a towing charge of $129. I took out this Premium Road Service so we would have towing service, yet Hertz has charged for towing. This is added insult to injury. My son was assulted & mugged. (Police Report: Kansas City KS, # 2019-64849), his possessions stolen which included the keys to Hertz's vehicle & was in the hospital for a week & had to have surgery to repair his broken jaw which was broke in 4 places. Also the vehicle was not a late returm as it was towed early Sunday morning to the airport location per the request of Hertz, & was not taken to the Gladstone location. I ask that the $129 towing charges be refunded as well as late fee of $12. I tried to resolve this with Customer Service approx. 10:15 today 7-9-19.

We were returning the car to Hertz and took a wrong turn where we pulled over to use the maps to redirect us to Hertz and now have been charged a huge bill of 42.00 and 80.00 UK pounds is seems an exorbitant charge for returning a vehicle. Yes it may say it on your policy but to stop and then return a vehicle is ludicrous ?rental agreement [protected] vehicle reg number GF68VX3 reference number TZ33149739 it makes you think twice about using Hertz for future

I rented a car on 6 june.
Return was 13 june at 05.00.
There was no personal to appfove the car.
Two days later I recieved a message, that som scratches where foun on the Fiat 500.
Thay has been repaired by Hertz an payed by me on my creditcard.That is o.k.
BUT
The Reservation for the cauzion (700 euro) is still active on my creditcard.
Up to today that is 1 month.
That reservation limits the use of my creditcard.
Please finalize this reservation.
Regards, Gerard Hutting

I am COL(R) Thomas J Hawes a Gold CARD MEMBER NUMBER [protected]. On May 16 at 8:30 am I made a reservation for a Mini van for pickup on July 2 at 1230 am at Boston Logan airport. Confirmation number J0333760902.Price of 860.14. On june 30 upon receiving an alert notice from Hertz about pickup I realized that while we were flying on the evening of July 2nd our actual arrival time on flight 2157 Southwest wasnt until 1230 am on July 3rd. So I immediately called reservations and asked the date be changed to July 3rd on the reservation. The price is now $1644. While I understand the rate rules I believe for such a simple mistake and that I am a loyal Hertz Gold card member that Hertz would have made the change at the original rate since mini van was still available. For two days now I have asked to speak with a customer service supervisor only to be placed on hold and never heard from anyone again. Supervisor Klemen of reservations was very helpful but unable to resolve my issue. I intend to complete the rental at the new rate and will file another official complaint once the rental is complete and I have both sets of paperwork seeking a refund. Please provide me with the name and phone number of the Vice President who has the customer service responsibility as this whole saga is not up to Hertz's normal standard. Bottom line is for a 31 min timing mistake on my part I am being charged double the cost. I intend to present this case all the way to the President of the Hertz Corporation if necessary. Thank you!

I was put in a bad zo6 Corvette they don't check the cars
When return I had to take time out of my day because the car had 2 nails in it and all the tires was bad and also the brakes and I was told this after I had to take car to a shop myself it was me and my wife anniversary w
We didn't get to do nothing but cause the place didn't have time to get the tires or the tire that had the nails in it couldn't be fix due to one nail going in at a angle I sit a a shop 2 hrs waiting on tripple A and the shop had closed so I had to wait outside I have hypertension and I hadn't ate all day due to trying to fix a problem that i was told by Hertz and employee that it's fixed but they only just put air in tires didn't actually look to see why it was going flat I could of died leaving Atlanta hartsfield airport thank God I'm still here then after I get to airport instead of letting me pick my vehicle they put me in something that I didn't want I only was accommodate for a day which was already over because I got the car late anyway i was going to rent from Hertz again on the 4th of July for my bday but they had took a 1000$ off my credit card for a car I only had one day now my bday I won't get to rent a dream car from no where due to Hertz errors and lack of care for customers I just should of stuck with renting from Enterprise