Empire Today
Reviews and Complaints

Living room carpet that was installed inMay 2012 has since developed a large
amount of pulls in it. I have been playing phone tag trying to arrange for someone to
come to house to look at it. This has been going on for many weeks. I am not happy
at all with the customer service of this company

Have done business w / empire before, but mid march 2013. Had a salesman come over to give us quotes. Guy didn't look very professional at all, almost didn't let him in. Came in and started measuring carpet, then we sat down. Hit is mega highball, about $5, 000 for carpet in 3 rooms and discounted it right off the bat about 40%. Still way too high (This is what they always do, it's business). Salesman became agitated when we wouldn;t take his inflated quote, said he'd make a call see what he could do (Again, another tactic they use). Came back with about another 40% off, still way too high, not even close to what we had last time. When we told him the prices we got last time he flat out said "no, you didn;t" and stopped just short of calling us liars. Then said "i'll bet you $1000 bucks you didn;t get that deal" (I should have taken his bet because we have the paperwork). Became very disrespectful to the point when I wrapped it up, said no, and sent him packing. We called empire and complained about the crappy service, they said someone would get back to us in couple of days. Still no word! They seem to hire freelance salesman to sell their products, which concerns me as to the kind of people they are sending to peoples houses. How much of a background check or investigation does empire do into it's salesman, maybe I should do more next time. This guy had his own business card that was "his name, llc". Apparently he doesn't even work for empire, he's an independent contractor, and apparently that's how empire does it. After this spooky experience I will never do business with empire again. I'd highly recommend getting quotes from better-known businesses before considering empire. They may be cheap, but sometimes you get what you pay for. Or don't pay for.

Our carpet is coming apart not at the seam but at the backing. We have called and spoken to several people that have no clue what they are talking about. They constantly send installers out that say the same thing, you can't fix defective carpet. This is the worse company. They also messed up my front doors that they cut at a angle and now cold air comes in. The cost of the doors are 8000.00 dollars they are solid wood doors. Empire Today offered us 200.00. This place is a joke.

I hope you realize that the carpet you are showing (and its congeners) cost 67 cents a sq ft on the rolls in the back of the store at both Home Depot and Lowes. I have it and its just fine. Bet I paid less, though. Same installers will install it, by the way. I took the time to warn them about damaging the mouldings and they were careful. In any event, HD and Lowes would have been far easier to get a hold of if you weren't satisfied with the job or the carpet. By using Empire you "overthought" the situation and next time you'll know better.

We ordered tile and carpet On September 9, 2012 with the tile to be installed on October 8 and the carpet installed on October 12, 2012. It was very important that it be installed on these dates due to upcoming events. We packed up and moved out everything in the china cabinet, hutches and refrigerator. Anything small we moved out. The tile installers showed up as scheduled and unloaded the tile. We had a conversation with the salesman that we may or may not have to install a thin sheet of wood over our sub floor but he said he checked with the installation manager who told him we would be fine without it. After several calls back and forth between the installers and Empire Today's installation manager Russell Ford...he scrapped the job. Evidently there is a small 'roll' in our foyer that Empire Today's salesman didn't even notice so they loaded up the tile and left...don't understand...don't believe any sub floor is perfect. Empire Today had to have a deposit the day the salesman was at our home but doesn't return my deposit as soon as they scrap my job? Will never recommend Empire Today to anyone...this is the worst company I have ever dealt with. As I stated above I am working on a time frame here that is critical that this work be done and Empire Today really has left us in a terrible bind now and does not care.

We spent $5000 on new carpet for our house. The carpet was laid on July 10, 2012. The sub floor in the master bedroom is squeaking badly and they say we should have told them before they laid carpeting. I had no idea it would squeak worse after new carpeting was installed.

We had Empire Carpets come out to measure a small (30 square yards) family room. We selected a carpet and the salesman assured us that we should go with the higher grade carpet because it was to be in a high traffic area and the carpet he recommended came with a 7 year wear and stain guarantee. We were skeptical and ran him through several scenarios (kid's spill juice, etc.). He assured us that they would come out and replace the carpet if the pile started to wear or we got a stain from normal food/beverage or household dirt. We have areas of wear and discoloration even though we have cleaned the carpets and when I called Empire New Jersey, "Kathy" told me that we would have to schedule an $85 service call for them to determine whether it was from manufacture defect. We paid $1000 for 30 square feet of carpet that didn't last 3 years. I was completely lied to by the salesman and scammed by the company. Never again. We are redoing the carpets in the rest of the house and I will go through a reputable carpet company. Don't be fooled!

Do not use empire today. I will try to make this long horrible experience tolerable for the reader because unlike empire today I am considerate to others. First of all, I have to say that my salesman was nice (Although he tried to upsell us - you can talk them down). He worked hard for us and I can not take that away from him. I also want to say that the poor installer caught the brunt of the [censored], let's be honest, the installers are the ones doing the actual work. First, wells fargo who does the financing said we were declined but really they had the wrong social security number down because empire transferred the information incorrectly, so then we get that settled after 7 hours and we received our credit card from empire. The day of installation no one shows up even though I confirmed the installation and received an email. I received no phone call, absolutely nothing, so I call they tell me I was denied. That's funny empire because I have the card you sent me and the confirmation email you sent me. So I call the installer he was told that he was too go to another job, but still no one calls us to see what's going on? So the installer has to call empire today and ask them what happened empire says "oh they were approved". So I have to tell the installer to come back the next day. The installer shows up the next day because the other guys went to a completely wrong house in another state, explain how that happens? So now they tell me it's a 2 day job after I was told it will take 8 hours. This corporation is a joke, like many, but after reading the complaints and reviews it's a miracle they are still in business. Can someone tell steve silvers to please take a look at his company or he will be an unsuccessful business because I can honestly say that in the last 2 days I have told as many people as I could to not use empire today and to go with a flooring company that knows what they are doing. Please everyone save yourself a hassel and use someone else especially if you have a job and would like to be as stress free as possible.

An Empire salesman came to my home and I picked a carpet. When he measured the two rooms I was having them put carpet he came up with 850 square feet. I had measured myself the day before and calculated much less however I did not question him because I felt he knew his business better than I. I gave him the required $200 deposit and he placed the order. He wanted to install it next day but I was not available so I had to schedule it for the following week. The next day I called a local carpet dealer and that evening he came to measure. His measurement came in at 200 square feel less than Empire's measurement. In dollars that was an overcharge of almost one thousand dollars. I was livid, especially since this same Empire salesman sold me carpet at my workplace about two years prior. I am sure the same thing happened there. I cancelled my order with Empire customer service department within the three days required to receive the refund of my $200.00 deposit. Ten weeks and two phone calls later I still haven't received the refund. Needless to say I ordered the carpet from the local carpet company and have since had it installed.

Empire came to my house for a free estimate. They measured 2 bedrooms and my living room. They told me i needed 845 sq ft of carpet and wanted $6, 500.00 for the middle carpet, but with the special deals it went to $4, 500.00. After telling them to forget it it went down to $3, 500.00 for the low end, and then $2, 400.00 if i let them install it the next day. Well needless to say i said forget it that i wouldn't do business with them. I decided to get the house measured by an independent installer and low and behold the real square footage of the areas is 690 sq ft and that's adding 10 sq ft extra. Don't believe anything they say to you they are the biggest crooks I've ever dealt with.

I should have really look around a lot better before I signed off on the installation. When they left I found a section of paper ripped off my dry wall, a hole in the wall when they moved the furniture back, a section where it looks like they cut the carpet short so spliced in a piece and it stand out when I move the end table where it should be. Now I have a seam in the middle of the room that is starting to separate and since it is barber if any of the fibers loosen it will run.
When I got the call to see how satisfied I was I told them about the problems and she didn't seem to care. I can't afford to pay someone else to repair everything so I guess I am stuck but I have told everyone I know not to use them!

First, let me start off by saying I am a trained insurance adjuster, 14 years in the business. I have NEVER dealt with a company which has provided such poor customer service and poor installation. I am trained on the specifics of how to estimate, install, roll, and stretch a carpet. So, imagine my surprise when my mother calls me and asks me to come and take a look at her carpet which EmpireToday installed. She was already pissed because they called the day of the scheduled installation last week to cancel on her 20 minutes before they were supposed to be at her home. When I originally looked at the estimate, I told her it seemed a little shady because there was no square footage listed or pricing per sq ft. She wanted to go with them because of the advertised discounts. Even with the discounts, I told her the pricing seemed high. I inspected the 3 bedrooms. Whoever the installer is has no idea how to roll or stretch a carpet. There are air bubbles underneath the carpets in every bedroom. Almost looks like a buckled hardwood floor underneath the carpet. Too bad they have NEVER had hardwood. In addition, the seams in the closets were not tacked down at all. I can literally take my hand and lift up the carpet in all of the closets. In my oldest son's bedroom, the carpet is not even the same width as the closet, and there is a one inch gap in the front of the closet with no carpet. The smallest bedroom which is about 11 x14, they decide to roll the carpet by the 14ft side, so there is a seam right before the closet and another seam in the closet. Who does that? If you don't know, carpet comes in 12ft or 15ft rolls. So if you have a 11 x14 room, you roll the carpet on the 11 side w the 12 ft roll, you roll it 14ft long and then into the closet. There should be NO seam in a room like this. NOT ONE! My parents room which is about 22x14, they decide to again, roll on the 14ft side. So my mom has a 22ft seam going down the side of her bedroom, and then it stops. Looks like they ran out of carpet, patched in another piece, so it looks like a quilt. Common sense would say, roll 2-12ft pieces on the 22 ft side. There would be one seam-in the middle and if they are good installers, it should be barely noticeable. These pieces could have gone right into the closets as well. Very little waste and few seams. Any good carpet installer knows this. The entire carpet needs to be replaced now because the job is sooooo incredibly bad. They are holding up further construction my parents are trying to do because NO ONE WILL CALL US BACK.. It's been 48 hours and we have not heard from a soul'. I even called the BBB and asked how the *** did they get an A+ rating based on the number of complaints I have read from this site, other sites, twitter, and facebook. The gentlemen was very helpful and led me to believe they are going to look into this further. I told my mother if we do not hear from anyone by the end of the day, we are calling our local news investigative reporter to look into it. I am just in aw. I have worked with hundreds of flooring installers over the years and have never seen a job quite this bad before. It really is awful. Wish I could upload photos for you all to see!

First, let me start off by saying I am a trained insurance adjuster, 14 years in the business. I have NEVER dealt with a company which has provided such poor customer service and poor installation. I am trained on the specifics of how to estimate, install, roll, and stretch a carpet. So, imagine my surprise when my mother calls me and asks me to come and take a look at her carpet which EmpireToday installed. She was already pissed because they called the day of the scheduled installation last week to cancel on her 20 minutes before they were supposed to be at her home. When I originally looked at the estimate, I told her it seemed a little shady because there was no square footage listed or pricing per sq ft. She wanted to go with them because of the advertised discounts. Even with the discounts, I told her the pricing seemed high. I inspected the 3 bedrooms. Whoever the installer is has no idea how to roll or stretch a carpet. There are air bubbles underneath the carpets in every bedroom. Almost looks like a buckled hardwood floor underneath the carpet. Too bad they have NEVER had hardwood. In addition, the seams in the closets were not tacked down at all. I can literally take my hand and lift up the carpet in all of the closets. In my oldest son's bedroom, the carpet is not even the same width as the closet, and there is a one inch gap in the front of the closet with no carpet. The smallest bedroom which is about 11 x14, they decide to roll the carpet by the 14ft side, so there is a seam right before the closet and another seam in the closet. Who does that? If you don't know, carpet comes in 12ft or 15ft rolls. So if you have a 11 x14 room, you roll the carpet on the 11 side w the 12 ft roll, you roll it 14ft long and then into the closet. There should be NO seam in a room like this. NOT ONE! My parents room which is about 22x14, they decide to again, roll on the 14ft side. So my mom has a 22ft seam going down the side of her bedroom, and then it stops. Looks like they ran out of carpet, patched in another piece, so it looks like a quilt. Common sense would say, roll 2-12ft pieces on the 22 ft side. There would be one seam-in the middle and if they are good installers, it should be barely noticeable. These pieces could have gone right into the closets as well. Very little waste and few seams. Any good carpet installer knows this. The entire carpet needs to be replaced now because the job is sooooo incredibly bad. They are holding up further construction my parents are trying to do because NO ONE WILL CALL US BACK.. It's been 48 hours and we have not heard from a soul'. I even called the BBB and asked how the *** did they get an A+ rating based on the number of complaints I have read from this site, other sites, twitter, and facebook. The gentlemen was very helpful and led me to believe they are going to look into this further. I told my mother if we do not hear from anyone by the end of the day, we are calling our local news investigative reporter to look into it. I am just in aw'. I have worked with hundreds of flooring installers over the years and have never seen a job quite this bad before. It really is awful. Wish I could upload photos for you all to see!

Installed carpet a year ago in 3 rooms. Installation of carpet is incorrect in every room. Empire denies any liability or wrongdoing.
Still have patchie carpet. Regional customer service said "get an Attorney". If you want aggravation for years call empire today.

If anyone out there has any kind of problems, PLEASE contact me.
wear on carpet

bought carpeting from empire today. Just after a few weeks I started to notice wear on the carpet, the stairs and landings started to show alot of compression. contacted them. Some jerk came out and told me to keep vacuum every other day. I am also having problems with my flooring too.
[protected] [protected]@aol.com

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Let's just say Empire does not live up to it's advertising me buy one room, get two free. I had 500 sq. ft I wanted lamented. He quoted $5400. Even as he was trying to get financing, I knew I wasn't going to take this deal. I cancelled the contract the moment he left. They the rep. called telling me saying he got a notification that i cancelled. After I told him yes and the reason, he asked did the home office give me a lower price. I was like, this man is fool or he thinks I'm one. I told him that he quote was extreme high for 500 sq. ft. Thereafter, he kept calling me several times and finally, I called back. Much to my chagrin this rep. advised that I had been approved and wanted to know if I wanted to go forward. I told hm no and hung up the phone and called the home office. The home office was even worse. I must say, while the products Empire is showing seem to be good, they want to take the customer to the poor house. I called Home Depot and I could get this 500 sq. ft space completed for under $1, 000 dollar. Empire is a rip off and don't use, even if you can get financing for a year. Further, there no such thing a buy one room, get two free. RIP OFF COMPANY.

Jan 17 2012 had a salesmen come to my home, we entered into a contract for laminate flooring and was assured by him and also a document we signed, that we could cancel within 3 days and receive our deposit back.On Jan18, 2012 I called to cancel, also followed instructions on cancel document to submit in writing of cancel and would receive my deposit within 10 days of receipt.Called 30days later and was told a check was on the way from the San Fran office, it would take 10-14 buisness days.March 14 called and was told a check was issues Feb 29 2012
and give it another day or so, even gave me a check #. It is now March29 2012 I still have received NOTHING.I wish I would have read all the complaints online Before I had them come to my home.Any suggestions on how I can get my deposit back.
Thank You

On Feb. 24, 2017 We had carpet installed. We were assured by the sales rep. Randy that this carpet would not shed. He even demonstrated how a less expensive carpet would shed, but a higher priced one would not. We went with the higher priced one. I have continuously vacuumed this carpet but it continues to fill the vacuum after only several passes. Needless to say our clothing is full of the fuzz. We feel that we have been deceived with the type of carpet we received and want to be charged for the lesser priced item.

We called Empire to see what they had to offer and saleman stoppedby. We needed carpet for our living-room and bedroom. He was your typical saleman( snakeoil type). Once we decided what we liked and questioned the price the full court press switched on. I was used to dealing with my neighborhood carpet shop but we decided to give Empire a chance, so was not used to this BS. He complained if I do not make the deal now I might miss out on a great price and he would have to make a second trip to possibly close the deal. So what if he has to do a little work. He got on the phone made a call to impress me and came back with reduced price of about $400.00 from his original quote. My target price was about $30.00 per sq yd, so his reduced price was on target. I signed off on the deal.

We were told that the 2 pieces would be bound and delivery would be from 8-6pm. I was ok with the delivery times but was told on the day of delivery if we did not hear by 10:30am from the delivery service to call a certain number. At 10:30 we called and were told they could not reach the installer but someone would call us back. We did not hear from anyone. We called a few more times up to 5pm and were told they still could not get in touch with the installers and not sure where they are!. I asked don't you think that is unusual that your company could not get in touch with someone who is suppose to deliver your product. No answer to the question, gee what a suprise.

At 5:30pm I decided I was going go out and that is when the installers showed up. I asked them why they never called me or responded to phone calls to find them. They said they never heard or received any calls from anyone all day! This means someone is lying. They then proceed to tear up my old carpet in the LR and take it out. When they brought up the new carpet we noticed it was not bound and it was one large piece. They said they cut and bind it on site.That would take at least 1.5 -2 hours. We were NEVER told this. We were lead to believe this was all done at the warehouse. Now it is 6:15pm We then checked to make sure the carpet was the right one. We checked and felt this was not that same quality we picked. More phone calls now it is about 7pm. The installer cut off a peice of the end and we compared it to the remaing BR carpet. They both agreed it was not the same as the quality in the BR. So what to do? We refused the carpet.

In the end we got zero phone calls all day to let us now anything, the istallers show up tear up my LR rug, leave a mess in the building hallway which I cleaned up. Now I have no carpet in the LR. You would think that the saleman or someone from Empire would have called us. We got zero calls all day and up until this writing. Refusing the carpet was the best thing we did. I should of read this website first. My advice is to stay away from Empire and go with works. We went back to our neighborhood carpet guy and got a better deal on a much better carpet.