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1.0 3 Complaints
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Invista Complaints 3

11:58 am EST

Invista masland southport carpet

I had purchased carpeting for which this manufacturer holds the warranty on fiber texture retention. It showed significant signs of wear in under 6 months and I reported issues early. The store representative is in agreement and filed the first warranty claim. Invista sent an inspector and subsequently denied the warranty. I have had an independent inspector evaluate the carpet and his report indicates the fiber is not holding up and the warranty claim is valid. When I provided a copy of the report to Invista, they again sent their inspector out to look at the fibers. They returned a form letter and denied my warranty claim. They claim to have a different result, but will not share that report with me. Not seeing this report from their inspector seems like unethical business behavior. It seems very odd and convenient that their inspector's report was counter to mine and in the favor of Invista.

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12:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Invista Carpet

I purchased stainmaster carpet 4 years ago. We are empty nesters and the carpet went into 3 bedrooms that are rarely used, i.e. Less than 3-4 times per year. Thus we only had those carpets cleaned once, as a result our "lifetime" warranty is void. I now have 3 small pet stains that did not come out of their so called stain resistant carpet. Invista did everything they could to make sure they had no responsibility. Refusing to even look at the carpet. I would strongly urge any potential customers to think twice about buying any Invista or Stainmaster carpet. They do not stand behind their product.

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3:14 pm EST

Invista dye (color) washed out with cleaning

Carpet lost its dye when stains were cleaned. Only used water and dishwashing liquid as suggested in owner's care leaflet.

beware: color loss, color change or color fading is not covered by the Stainmaster Limited Warranty.

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Is Invista Legit?

Invista earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Invista to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Invista is known for their high standards and safety. If you're thinking about dealing with Invista, it's wise to check how they handle complaints.

We found clear and detailed contact information for Invista. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Invista as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

However ComplaintsBoard has detected that:

  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.

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Overview of Invista complaint handling

Invista reviews first appeared on Complaints Board on Nov 26, 2008. The latest review masland southport carpet was posted on Dec 12, 2017. Invista has an average consumer rating of 1 stars from 3 reviews. Invista has resolved 0 complaints.
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  1. Invista Contacts

  2. Invista phone numbers
    +1 (877) 446-8478
    +1 (877) 446-8478
    Click up if you have successfully reached Invista by calling +1 (877) 446-8478 phone number 0 0 users reported that they have successfully reached Invista by calling +1 (877) 446-8478 phone number Click down if you have unsuccessfully reached Invista by calling +1 (877) 446-8478 phone number 0 0 users reported that they have UNsuccessfully reached Invista by calling +1 (877) 446-8478 phone number
  3. Invista emails
  4. Invista address
    4123 East 37th Street North, Wichita, Kansas, 67220, United States
  5. Invista social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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