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Dish Network / / technical/customer service issues

1 Zeeland, MI, United States

Been a Dishnetwork customer for 16 years, happy until 2 years ago. Joeys kept loosing signal. To make it work we had to unplug and reboot everything. It became a daily, sometimes multiple times a day, routine. Had several techs out to repair, to just get updated Joey's . Finally they said it was the wiring in my house, went wireless. Same issue is happening. Several more tech, countless hours on hold with customer services, hours taken off work to fix, and a new 2 year contract to fix a problem that is still not fixed.

I was literally on hold last night for an hour and a half to have the same bulls**t re-regurgitated to me how that is unacceptable and needs to be fixed. I just want out of my contract and I swear they are making up customer service levels to make me think I'm getting somewhere but not. I still can't get out of my contract, and issue is still there. Now I have to wait for it to happen again to call them and leave my TV on with that error on until a tech can get to my house. Last time I was to do this the tech was 3 days out and by the time he got there it self corrected itself after 2 days. They SUCK!!! Never go with them. Direct TV may be more $$, but I think I've invested more time and $$ dealing with this issue. They have no issues taking my payment monthly, and I get no return on customer service in the mean time

Jul 12, 2018

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