DISH Network
reviews and complaints

I ordered SlingTV with the promise that it showed all of the French soccer games.

I came to turn it on today. Only one game available and not the team I support.

I chatted with customer services asking for a refund as I bought a product that was going to show all of the games I wanted. Abrupt rep just said no and was not helpful.

I had heard about Dish's terrible service so should have stayed away but really wanted to watch Ligue 1.

I would like to be refunded the $80 I have paid.

Payments every month are diffrent with dish. My bill was $76.00. Last month I ordered Starz which is another $10.00. I look at my bill and they are charging me almost $93. This is not the first time I have had to call this company about my bill. I have to call them often. There is no telling how many times customers have been ripped off by this company. They really need to be investigated for fraudulent charges.

Want to disconnect, no one answers the phone. I have spent$5.00 phone time and got no person. This company makes bukoo bucks, the question is when I want there service again will I be using them again?
6 minutes each time 3 call's Last week and another 6+ minutes today, and now I'm late and there going to charge me late fees.
It shouldn't take this long to get a service disconnect it's simple. This treatment doesn't deserve more or repeat business from me.

Dish hopper software is so flawed I've changed receivers there times in one week and each receiver had worse problems than the other they give U refurbished receivers they will not give us a new one I pay for all the protection plans it's horrible there software is flawed there's no more Charlie chats we have to pay and every day the system fails and has so many problems it could be a great service if it work right and we have to pay for this maybe offer you a $5 for the hassle I shouldn't have to pay my bill until they fix it

Dish driver, #68652 (on the side of the van) licence plate number Florida IJQ P23. The driver ran a stop sign in the Oakleaf Town Center in Jacksonville, Fl and almost hit me with my children in the vehicle. I honked my horn and he flipped me off. I would like this reported and something done about it. The driver is obviously not the type of person that should be working for your company.

Each and every time I called Dish I was not just put on hold but put on 'Ignore'. Each time my wait time was around 30 minutes. I was not given an option to leave my number for them to call me back. This company is in no way interested in customer service. They are interested in getting money from you and nothing else. Let's say you want to discuss a lower rate or change any programming. For whatever reason you want to change something from your original purchase, you will be required to agree to an additional two-year extension of the contract.

When you are put on hold you will hear this cheerful pre-recording of how they listen to their customers by giving the customer what the customer wants. This is not true at all. First of all, Dish has known for a long time that the wait time to talk with a real person results in ridiculous wait times yet, nothing has been done so far that has changed this situation. Dish claims they are working on it. But, how many years does it take to simply hire more people so you are not left on hold for half an hour?

There is no doubt in my mind that Dish employees would never put up with another company treating them the way they treat their customer base. Oh they can stand on what is 'legal' in customer agreements but, it is also immoral at the same time.

I have not nor will I switch to the other satellite company Direct TV. Read the reviews on that company and it's a mirror image of Dish Network.

My intention on my last phone call was to discuss programming but, while being on 'Ignore' for over 30 minutes I reached the breaking point and decided that I'd had enough of their nonsense and decided to cancel Dish on the spot.

Now Dish is going to charge me $238.00 for the months left on my 'contract' for early termination. It's ok. I am not going to pay it. I went with Spectrum cable and Spectrum has agreed to pay the Dish Network balance. And, with Spectrum I will not lose a satellite signal due to inclement weather interrupting the signal and I will get 100 mg of download speed.

It used to be a 'trueism' that it is always best and cheaper for a company to keep a customer than going out to find a new one. I guess I live in the past when that was true. It isn't true anymore, sad to say, especially with companies like Dish.
So, beware before you sign up with them. There is a lot less than meets the eye, at the same time there is more than you can't see down the road when you decide to sign up with them.

Dish has forever lost this customer.

Dish tv satelite tv is the worst company, they hung up on me after i called them to change my programming. Rude [censored]! stay away from them! their customer service is non existent! they are full of greed! they do not care about the customer whatsoever! disgusting company!
they have done this sevral times to me and my other family members who i referred to get dish tv. What a huge mistake. Are bills keep getting higher and higher even after they told me it would be the same every month! scammers!

On 21st of July I called dish to get a discount on my bill after some time speaking with the sales lady we agreed that I would keep the same channels and for the same deal (price)but signed a 1 year contract. a few days later I checked my bill the price had went up and my channels were taken off so I called back and after explaining my problem the sale person tried to get me to sign a 2 year contract and call back every 3 months to asked for a discount on my premium chanels. After some more explaining he decided he would give me a discount on some of the channels. Then after checking the bill again not only was the first contract not the same but it also went up again. That's when I called a 3rs time explained to the next sale person and he saw everything that I told him and also tried to get me to sign a 2 year contract. Dish network broke the contract and tried to get me to see things their way. I was told a price and then got another and less channels. So I asked them to send me the boxes to return their equipment. They first tried to charge another month rent and a early termination fee. Then went to just pay the early termination fee and a shipping and handling fee with insurance. Now I have been with Dish for over 6 years and never late . I am Texting to get some justice. Can someone please tell me when did fish get so money hungry. I Have been a loyal Customer but not anymore.

My name is Christina Johnson. I'm making this complaint because I have had more trouble in the last several months with your service than with any other thing we have! You can check my calls to your company, which have been many, complaining about billing, crediting my account issues, not receiving channels, apps not working, etc. WHAT IS THE PROBLEM? I have never been so dissatisfied in my life! Please explain to me what is happening!

My elderly Mom wanted to change from cable to DISH. I set everything up for her including putting the DISH redpresentative on speaker so that we would all be on the same page. She was "locked in"a monthly payment of $96.00 and promised that when the installer arrived her would explain the Hopper and other dvr recorders so that she would be able to operate them. Fast forward. My brother was there for the install and confirmed that not only did the installer give little to no information about the equipment, he handed my Mom a booklet on how to use the dvr. She signed for the install and off the guy went. A few days into having DISH problems started occurring and my Mom decided that this was not for her. She knew that if she cancelled within 180 days that there would be a $30.00 early disconnect fee which she was fine with paying. During this time she received a bill not for $96.00 as promised, but for $105.00. She calls DISH to disconnect and they tell her that she signed a 2 year contract and if she breaks it she will be charged $498.00. She did not sign a 2 year contract. I know this for a fact. She is 82 years old and at this point in her long life has no idea if she'll be around for 2 years. She tells the customer service rep to email her a copy of this alleged contract that she signed and her we are one week later and no contract copy. I have gone around and around with DISH and am done. I believe that my Mom is a victim of elder abuse and I have contacted the Attorney General, the FCC, the Better Business Bureau, and the local newspaper. After reading through many of these complaints, this is not the first time DISH has targeted seniors and tried to take advantage of them. I am hopeful that I will hear from someone regarding this complaint. In the meantime, any fraudulent withdrawal of funds will be reported to the District Attorney's Office along with a formal complaint.

I call n told them my pole was broke n ghey want to charge me 95.00 + pay whoever comes out to fix it 26.00 cash...
I've been with y'all over e yrs! Never late on bill...
plus y'all used a old dish n pole ghat was here when I hit here...
it wasnt new! N y'all want to char5me to fix something that was here when I got here that's just wrong! Y'all should've put in a whole new dish n pole instead of using one that was already here for I don't know how long!

Signed up for DISH earlier in the year and had nothing but problems with the actual cable service. Constant buffering on shows, movies, netflix, etc./and message error. We would have to unplug tv and let it reboot. Had workers out on 3 separate occasions and issue still continued. Finally cancelled their service, rightfully so, but disturbed that they would even think about charging us for cancelling. Dispute resolution form being mailed in, but can't even talk to the higher ups to straighten this issue out.

In 2017 my elderly mother switched services. Dish kept billing her. After three phone calls and some threatening, they credited back the amounts the fraudulently took from her account. She returned the equipment at a UPS store in 2017, however, now almost a year later she received a notice from a collection agency for the equipment. When hammering out the billing error, the representative told me that the equipment had indeed, been received. Today, July, 2018, in a phone conversation with Leo # ANK, he claimed that dish had notified my mother three times claiming that the equipment was never received, but my mother, who keeps meticulous records, never received any of these apparent notices. According to Leo, it was either the UPS's fault, or the post offices fault, or my mother's... never once admitting that perhaps dish actually could be at fault. They admitted to receiving the equipment in 2017, yet now they have no record? Sounds like a scam where they are targeting the elderly.

I called regarding an overpayment too them. The first girl not sure of her name. She said they couldn't, refund the difference nor reverse the company it was supposed too go too. So I talked too a girl named myla. She said it would, take 19 days for a partial refund. Before I ever talk too myla the first girl told me too call my bank. So I did then, they said I had, too fill out a form. I went up there& done that. It was supposed too be reveresed, and went too verizon instead of dish. Well after a week and getting a notice from verizon. They didn't receive no payment. I call dish and talk too myla, only too be told, it would be a partial refund. That they couldn't refund, the difference cause I had a balance. So I called again, and asked too speak too a supervisor. He told me the same, thing as myla. I ask why they, accepted the money. And his responce was, if it was due they were gonna take it. He said he would, try too make the refund come quicker. And instead of putting, it back in my bank acct. They would mail me a check. I dont know why, they just couldnt put it back, cause it was sent electronically. Please call me on this issue.

New customers as of July 13, 2018 at the OC Fair. We signed up with mgr rep. he told us that we would receive 3mos free including: HBO, Cinamax, Starz, Showtime. Once everything was installed we could not get connected to HB, we called cs explained we have in writing Welcome to DISH letter indicating 3mos free including: HBO, Cinamax, Starz, Showtime. Their response, we do not give free HBO we agrued with them they cannot go back on your contract we have this in writing! that was the selling point to go with DISH. False advertising! Dish wanted to give us something else but we refused, we do not want anything else!

I was closing out my account with Dish received an email welcoming me back with exclusive savings. Was told to call in to get prices. Called 1800-333-Dish number guy stated would have to run my credit score again, I stated to him that it didn't make sense to run my credit I just received an email from you guys about exclusive savings and to call back in for those prices. I had plans to go to Direct TV due to the savings and I was moving. He went on to say this was the only way to see the savings and I told him that I really didn't want to run my credit check when my account hasn't even been closed over 5 days and that still haven't even received the boxes to return their items. He said again I had to in order to get the prices, we proceeded on and he requested my SSN I stated to him I didn't want to provide it but again he said then I couldn't get prices. I gave my SSN and waited about 2 minutes he then came back and stated he had to transfer me to the loyalty department and I stated but you told me you had to run my credit check to let me know what prices were and now you have to transfer me and he said yes I can not help you, you will need to speak with them they can give better prices. I was on hold for 48 minutes waiting. I was lied to and I felt illegally misrepresented about having to have my SSN to run a credit check when I still was not given prices. The person I spoke to the second time stated that it was not right that I had to give my SSN and to have ran another credit check that was not necessary. He apologized and provided me the prices which were the same prices I already had before so after all of that there was really no exclusive offers. I have my credit report as proof and I will be seeking legal advice.

Today is the FIFA World Cup Final game which has started at 11 a.m. Dish network does not have the game airing until 6 p.m. This game is world's largest sporting event and it is absurd that I must wait until the game is completely over to be able to actually watch it. DirectTV and other providers have the game on live. We are paying such a crazy amount for your service and it is crazy that we can't watch the game. I am unsure why we are paying such a crazy amount which is suppose to include all popular live sporting events, but we aren't being provided that service. I feel as though we deserve money off of this months bill in order to make up for the lack of availability of the game live. Our account is under Deanna Tomica. If you could get back to me at [protected]@gmail.com that would be great, thank you.

i called waited 43 mins to speak with a rep then they took over 7 mins to pull my acct i adv it bundled package. in may 2018 i changed from top 120 to a bundle package to make bill a little smaller. i have been a customer for about 10 years i dont call and hassle with alot just service issues! it was totally uncalled for to have the rudness telling me i dont have an acct and the hassle to get your error correction on my bill! i had to asked 10 times to speak with supervisor to get matter handled again unacceptable

Been a Dishnetwork customer for 16 years, happy until 2 years ago. Joeys kept loosing signal. To make it work we had to unplug and reboot everything. It became a daily, sometimes multiple times a day, routine. Had several techs out to repair, to just get updated Joey's . Finally they said it was the wiring in my house, went wireless. Same issue is happening. Several more tech, countless hours on hold with customer services, hours taken off work to fix, and a new 2 year contract to fix a problem that is still not fixed.

I was literally on hold last night for an hour and a half to have the same bulls**t re-regurgitated to me how that is unacceptable and needs to be fixed. I just want out of my contract and I swear they are making up customer service levels to make me think I'm getting somewhere but not. I still can't get out of my contract, and issue is still there. Now I have to wait for it to happen again to call them and leave my TV on with that error on until a tech can get to my house. Last time I was to do this the tech was 3 days out and by the time he got there it self corrected itself after 2 days. They SUCK! Never go with them. Direct TV may be more $$, but I think I've invested more time and $$ dealing with this issue. They have no issues taking my payment monthly, and I get no return on customer service in the mean time

I moved and had my service discontinued. Once arriving at my new location I found that my service here is paid for so I want to cancel my service and receive a box to return my equipment. I have been on the phone 4 times today and after Customer Service takes my information they transfer me to someone else and am told it is a 35 minute wait. Ridiculous! This has happened 4 times today. I am not waiting on the phone for 45 minutes to get a box to return your equipment. I have always recommended Dish but now I have to tell them that you held hostage with the equipment and they will never send the box to return your equipment, I know this will go in the trash but if anyone reads this my number is [protected] and my name is Casandra Beattie. If no one is going to answer the phone please tell me if there is a Dish Store here in Las Vegas and I will take my stuff back.