Shaw Communications
reviews and complaints

Shaw has continued to charge me after I have cancelled my account and have returned my equipment and I have auto payments disabled according to your website. I believe this is intentional practice on their part so that they can make extra money when customers do not closely monitor their bills. This is a disgusting and unethical practices, and it should be illegal. It's a waste of my time to have to fight for my money back.

At best Shaw's incorrect billing shows the massive incompetence of the management of such a large national company. At worst this is intentionally incorrect billing practices so that they can pad their bottom line.

Wrae & marg hill shaw - wr3g p630846

On or around june 18 2023 our modem needed replacement,

Our temporary tenants (d / r) called shaw and arranged for a new modem, apparently authorizing a new contract (until mid 2025)... Using our email / phone # to verify an account. (without our prior knowledge or consent)

This was not communicated by shaw to the owners (wrae & marg hill) and we were not aware of the new contract

We are now selling our house / moving and cannot have this contract.

Telephone conversations with shaw staff have been very frustrating (siri - ottawa nov 3 2023), quoting shaw policy without any ability to escalate this to someone who can help us.

On April 28 2023 I contacted Shaw and cancelled my contract with Shaw Direct. An agent accepted my information and the matter was settled.

Since April Shaw has taken money from my Visa account on a monthly basis . I cannot contact Shaw by phone or email and Virtual Assistant is useless.

I cannot remember my Shaw Password because the password was entered years ago.This is a real stumbling block with Shaw.

The email I used then is no longer my present email and Shaw does not recognise a new email.I have no paperwork trail with Shaw because business is done online .

Re: Account # [protected]

Dear Sir or Madam,

We are in receipt of email from you, stating that our account is being referred to a collections agency.

We cancelled our service and closed our account January 31st, 2022. You kept billing us. We kept trying to contact you. You kept ignoring us.

Your abuse of the billing process will be reported to multiple agencies if you do not stop this harassment.

I REQUIRE written notification that this account has been closed, with no balance due. I also REQUIRE, as required by law, that you notify me of anyone you have reported me to as delinquent. I also REQUIRE, as required by law, that you contact them and notify them OF YOUR ERROR.

I reserve all rights I may have to dispute this billing and to seek redress.

Here is ONE of my many mailings on the subject — well over a year ago!

PLEASE STOP THIS FOOLISH NON-SENSE! YOU WILL NOT GET A CENT OUT OF ME! YOU MAY BE IN FOR LEGAL ACTION!

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Wed, 13 Apr 2022 12:13:06 -0700 (PDT)

From: Jan Steinman

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Subject: Re: [Shaw Business] Ecoreality, pay $165.54 today or let us know when

you can

Date: Wed, 13 Apr 2022 12:13:04 -0700

References:

To: Shaw Business

In-Reply-To:

Message-Id:

X-Mailer: Apple Mail (2.3608.120.23.2.4)

--Apple-Mail=_CB0B0628-F300-4C20-9CDE-EB2A4EC8D766

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We terminated our account with you via phone in mid-January. The last =

day of service was to be January 31st, the day of closing on the sale of =

the site where the phone was located. As I recall, your account =

representative was resistant to simply closing the account, asking =

things like, "Where would you like the service to be transferred?" I =

told him quite firmly that we were leaving Canada, and did not want any =

transfer.

On February 1, I verified that the phone and Internet no longer worked, =

and I attempted to return your equipment to your local office. They =

would not take it, but gave me a shipping label, and told me to drop it =

at the Post Office, which I did.

I have sent you this same explanation in response to earlier queries, =

and the mail came back as undeliverable.

What the heck to I have to do to get free of you?

Jan Steinman, Director, EcoReality Co-op

> On Apr 13, 2022, at 11:30, Shaw Business =

wrote:

>=20

>=20

> Ecoreality

> Account # [protected]

> Total Amount Due: $248.31

> Overdue Balance: $165.54

[clip]

Just got a call from someone that claimed they were from SHAW. They handed over all my personal information without having a clue who they were talking to as they made no attempt to verify. They hung up when I asked for a manager or supervisor. They refused to allow me to talk to anyone when I called back. I am now speaking to your head office who has verufued this is actually someone you have hired to upsell services. They are breaking all privacy rules. Here's another 7-10 days to hear back from a manager and this will happen to more people. 99.9% chance they are incentivising agents to upsell, not rewarding them for call backs and creating incentive for thier employees to break privacy laws for the sake of profit / commission. You have once again failed you follow up on a serious complain about your abusive, agressive, irrisponsable upsell team. Once again I am on hold with an agent that confirms you have closed my previous complaint without even following up or there is no communication between front end and back end staff. You have a serious complaint against your upsell staff yet you continue to have your upsell staff call.

Butternut Squash & Scallops

Between 4/8-4/10 I had three grocery orders and paid $515 to Shaws. I am dissatisfied with two products

1) I purchased diced nut squash, and it turned bad in two days. I shouldn't have to be inconvenienced to go back to the store to return it.
2) Small scallops have a bad fishy smell and I couldn't rinse them out after 10 times. It was still foaming. I threw one package out. The other two are still in my freezer. I had planned to return them. However, I shouldn't have to be inconvenienced because of poor product.

I also had issues with the large scallops. I am not even asking for a refund for all I purchased.
I bought a lot bc they were on sale. I will ask for only one at $23.99.
I want a credit for all. See attachments.
Thank you

Desired outcome: Credit for $59.99 for the squash and three scallops. I also had issues with the large scallops. I am not even asking for a refund. I bought a lot bc they were on sale. I will ask for only one at $23.99.

Last year we complained about pixelation issues with the Satellite reception that occurred on all of our Shaw Direct programming channels. It seemed to happen at irregular times. At that time Shaw thought it might be Dish interference with the surrounding trees, so we had the Dish moved to eliminate that as a possible cause and upgraded our receiver. It never did resolve the problem, and now it seems to be getting worse. We thought it was our TV or setup but when we were in Vancouver last week, it was the same issue, on the same channels on the hotel TV. Obviously, it is the signals from the Satellites that are the problem. As for weather being the cause, it can happen any time, in any weather. The pixelling last anywhere from a few minutes to continuously and is sporadic. Maybe someone can look into this because we can't be the only ones having this issue, or were the only ones complaining.

Victor Goegan

Do not have the option of taping a show at the time desired. If I tape a series for 5:00pm it defers itself to 8:00pm. This has happened many times and a technician came to my home as stated it was not fixable by them. Stated it was due possibly to Comcast and or the guide preferences. The Bluecurve system is quite flawed. I can no longer resume watching a previous channel from where I left off which was doable with the gateway system. I am not getting what I was expecting and am very disappointed with this. When you call technicians you get someone in Belize who knows little about what you are asking. We are paying through the nose to get an inferior service. So sorry to have continued with Shaw. Fix these flaws.

I have contacted Shaw support and do I have the switches to stop unknown/scam callers. The Amazon electronic message from different 780 numbers is always the same. Apparently This scammer has spoofed their way around the block.

Telus has a call control feature that Shaw should be looking for a similar feature to stop this. The calls come every 5-10 minutes for over 30-60 minutes. Not only is it frustrating but very disruptive when you have young sleeping babies/toddlers. Not looking for a solution tomorrow but get the request in the queue for future development.

I've been getting improper billing for years now as Shaw wants you to pay two months ahead although I have stated to the customer service that I'm only going to pay for services one month at a time... In which they have agreed to. Even tho they have agreed to this contract request, I am not able to change services or make changes to manage my account online, I can only access my bill. Not only that, they are charging an imaginary late fee after my billing cycle even tho my monthly bill has been paid in full, totally due to according to the customer service rep I talk to as a result of their computer system automatically charging late fees for the extra month not paid for, and also threading emails to disconnect my service. Who pays to rent a product for services not rendered? I've talked to Shaw customer service many times in which they agreed to my argument and replied someone will get in touch to solve this issue and that my services would be as monthly.

2022-11-29

My power on my remote is not functioning properly.
I have to press the green watch cable to turn the tv on & off.
When it goes off there's a blinking sign that says ''No Signal''
As well as the volume, nor the mute don't work at all.

I have spent countless time with techs that don't seem to know what they're doing. I was told that you have no codes for Hitachi, so I found the codes & I provided them to the techs. I repeated the procedure endless times using the Hitachi codes with these techs. One just hung up on me. This is what I did;

You will want to make sure the TV is turned on, point remote at the TV

1. Press the TV power key
2. Press and hold the SETUP until the LED light in the middle of the remote at the top blinks ''TWICE.''
3. Using the digit keys on the remote enter the code shown in the list above. NOT ONCE DID THE SET UP BLINK TWICE. Some snooty supervisor told I'd have to wait to get a new remote in the mail.

I asked him why I can't just go to a Shaw store & get a new one. He told me because that's the way it is.

If you check our finances with Shaw, we always pay! As a matter of fact, we've paid 3 months in advance! Now, I have to go and buy a new one?

My name is Kim Condrashoff. The account is in my sister's name, Lillian Condrashoff. Phone # [protected] Address 12784 64 th Ave. Surrey BC V3W1X2

I'm pretty pissed off with your service! Kim Kondrashoff (Condrashoff)

I have been having problems recording programs on Shaw Cable. I use the Bluecurve cable box. The sound drops on some recordings and picture has frozen as well. They have replaced the modem, hardwired the modem to the cable outlet and even replaced one of my cable boxes. It got worse. Now my billing is wrong. I found out after 3 weeks of repeated calling that they actually have a service bulletin on this issue since Oct0ber 19th/22. Not even the supervisor either knew of it or did he chose not tell me of it. They overcharged me on my Oct bill, failed to give me the credit for loss of service they promised me and then hung up on me when I pointed out that the written statement they sent me did not show the same numbers that the service ( term used very lightly ) rep told me constitue my Nov bill. She hung up on me. I have hung up on twice and returned to the queue to wait again twice as well. Covid cannot be blamed for this sever lack of Customer service. The only technician I spoke to and trusted was " Nathan ", he arranged for the service call to fix the issue on my modem that he found. I asked for another supervisor to call me on Thursday Nov 17/22, I am still waiting and not expecting it to happen.

Well i was living in alberta, and had to get shaw wifi because that was available in my apartment building. Decided on getting wifi and went in to get a mobility plan which was the worst decision i have ever made in my entire life. Every corner of this decision was on nationwide which usually shows up everywhere in the city so that means you can’t call no data nothing. In a 5g world shaw proved 4g which is fine but it’s not even 4g it gives you a speed less then 3g and shows 3g next to the bar. After all this frustration of using shaw everyday i feel like a fool writing all this because today i woke up to a message where it said your bill is $189 dollars keeping in mind my plan is $45 but they said we texted you last month saying your services changed from 4g lte and to 4g something if you made this changes pls say yes or call if not. I never replied cause i was like it’s the same thing 4g to 4g but actually what it really meant was your services changed from $45 to $85 now if they messaged me this I would’ve done something cause then i can be with other providers and pay that amount and actually get good services instead I’m stuck with these guys saying pay $85 dollars for what for never working for testing my patience everyday I’m done with shaw and i will never recommend even my enemies to get shaw for anything. They are not good at there services and they are definitely not professional. False advertisements for speed and cheap prices got me into this but I’m not paying that amount to shaw.

I am an IT guy and have been for about 25 + years. I have always used Shaw for clients. I'm sorry but you people SUCK! I am so frustrated. My internet goes out everyday on a constant basis. YES Ive gone through the motions and techs have been here. Thats a joke too because I can do everything they do times 10 Its a bigger problem but guess what? You still take me for over a hundred bux a month for your [censored]ty service. I cant service clients responsibly or even watch streaming without it getting disconnected 3 or 4 times, or more in an hour but you still expect me to pay like Im getting premium service. GUESS what! I'm changing to Talus who I hate if something doesn't happen and quick! Beyond rich spoiled children arguing over mergers that doesn't ever effect them having food in their fridges but I cannot get a consistent connection to pay my bills? JACK [censored]ING [censored]! I think about Rogers and his sisters arguing like spoiled children while they eat cavier in limos and I puke [censored]. I just want to make a living and watch some news and TV!

1

i walk to this shop and make enquiry about whether the shaw received my returned modem by canada post since the post person wrong miss match the tracking no and shaw make the transaction fee, i understand sales man (Alan ) who cannot immediately check the system to respond me, but his attitude is very bad and look not allow me to talk , he is defensive himself not help me , actually he is not suitable for working service industry with showing any service manner all the way, i never would join shaw companies as HE (alan) represents shaw companies staff training is very poor and allow this low standard staff to handle customer

Shop location Shaw Sales Person : (Alan)

6551 No. 3 Rd Unit# 2026, Richmond, BC V6Y 2B6

July 9th 2022 chat live 12: 33 p.m , 2:35 ( they disconnected ) on the phone and also 3:35 then disconnected.

The Chat live , the lady who didn't understand my english grammar , she neglected me that I explained about the bill and asked for loyal care, she refuse to asked them to chat with me. her supervisor is very rude to me and " can you please call the shaw direct then they disconnected me. I was call the VRS and my interpreter told me that the shaw direct who answer the phone , very attitude , discrimination & rude . I told them that I can not hear the voice phone that I am deaf. I use the chat and VRS ( video interpreter service ) sign language. Please contact me Tomorrow at 11 am

Gateway has been freezing sometimes for acoupel of mintues or 1hour. This has been going on for months. Not a happy camper. I have 2 hd boxes up stairs and they work fine. Only have problem with gateway almost daily. Ihave phoned them on numerous occasions and they keep saying it's the cabel coming into the house. If its the cabel why dose the gateway freeze but the other tv's are working fine.