I have been a loyal customer since 2013. I called today to inqu ire about increasing the internet speed. I was on hold for over 1 and a half hours. The person then tells me she cannot assist me as my service is too old and I only have internet and phone. Do I want to add cable? No. She said she could transfer me to Loyalty department, but the wait was at 15 people. She said I could leave my number and someone could call me in the next 72 hours. I asked to speak with a supervisor. I was put on hold for another 25 minutes. When the customer service person returned she said none of the supervisors have answered her call yet. When asked about Loyalty department I was told the wait was now 18 people. She said she would ask that someone call me. I informed her that I am very disgusted and Atlantic Broadband may have lost a loyal customer of over 7 years.
Anytime I call I am put on hold forever. 5-3-20 I am currently on hold for 40 minutes. If you have a choice do not use them.
Call center does not have a clue how to fix anything. I need to invest in a satalite and not be held hostage by a cable company that does not care at all.
the technician came and hooked us up and left before explaining anything in detail.
Poor service, poor attitude, why are these people still in business,
Atlantic Broadband is the only game in town in some areas of Belle Vernon, PA. After 1 month of lies, false...
I wish I could cancel my home and business account but not only are they are the most rude people to try and talk to but every time I call you are put on hold at least 30 minutes or longer only to be put on hold again when they say you got the wrong department. I specified when I called what my problem was only to get the run around. There Internet keeps starting and stopping and there solution is pay more and get better Internet and when I opened my account I was told what I have was more than enough. This month bill I got charged a $5.00 late fee for last month but I never got a bill they told me I signed for on line billing and I never did that. Why would they skip a month and then start sending me paper bills again to try and charge me. I think it is because they Altantic Broadband wants to cause me problems because I call so many times because of problems with there service. I wound cancel my service today as everybody else I talked to would to but Altantic Broadband is the only provider in Altoona Penna. and thats why they don't care. There is much more if you wish to contact me Please do so at your convenience. Thank You.
Galen Musselman [protected] [protected]@aol.com
The service is atrocious. Channels keep going out. And now they're increasing their rates again! ABB...
This used to be a great cable tv company... No more. For over a year, many people have complained about...
I have had them for two years as soon as I started having problems with my service and complained my bill went up each month till now they want $411 when theres no way in * I owe that much I would most deff tell you not to use this company they rip you off over and over going with dish!!! Atlantic also has very very rude sales reps and even the supers are rude very unsatisfied costumer and I will never deal with them again and would suggest that others do the same stick with dish!!! Better service for sure!