DISH Network
Reviews and Complaints

I feel you they did the same to me lies about everything...They are nothing but crooks in my book...and now they advertising for $9.95 per month
DON"T DO IT ...IT'T A TRAP IT WILL COST YOU AN ARM AND LEG PEOPLE

Someone who said they were calling from Dish Network called my cell phone and promised me for $43.99 a month that I would get HBO/Starrz free for 3 months, installation for 4 rooms for free, 2 DVRS and a $50.00 credit on my first bill and if I gave them my credit card number to the tech that installed it that I could get HBO/Starrz free for 12 months. What a joke! I have never been treated so badly by a company.
The first employees had no idea what to do and after requesting a supervisor or corporates number they wouldn't give it to me. I have been given some 3rd parties number (which is never answered by a live person) and told that they can't do anything for me. I have been on the phone for 2 days and after two supervisors, David with dish #[protected] told me that my account was set up with a fraudulant credit card! I haven't even given my credit card information yet! He informed me that I could get in trouble for someone in New York signing me up and using someone else's credit card. I haven't even paid my first bill yet. I was calling since my bill was wrong and to get a tech to come out and fix my equipment. We didn't get the 2 dvrs promised and if you are recording anything we can't watch tv in the bedroom. And my child's tv changes channels when I'm watching tv in my bedroom.
Everytime I call I get someone who barely speaks English and who brushes me off to someone else.
I was also told by the supervisor David that he wasn't going to call me a liar but he wouldn't honor what was originally promised to me the day I signed up. I had no idea that I should be recording the conversation!
I want to cancel and I've been told I have to contact 3rd party to see if there is a early termination with them! I never would have signed up if I knew it was a 3rd party.
What can I do?

I too am sick and tired of overcharging and no customer service. They were going to charge me 49.99 to have a tech come out to my place,but they said it would be free one time. Guess what? They are charging me for that, but i am not paying them the 49.99. Then I didn't want hd anymore so now they are taking 4.68 out of me for that. It said that in one spot but in another spot they are taking 6.00 out for enabling my hd programming.They are still charging me with a partial for hd. What can we really do with these fraudulent people? Any smart ideas smb...

Dish network means Trash & neverwork!

I was sent a flyer today saying $19.99 and showing Americas top 100. I filed a complaint on them today with www.bbbonline.com It's GREAT! Use this website for ALL complaints. I called about the americas top 100 and the great price plus free 4 room installation, 5 premium channels for a penny etc but boy was I wrong! They are two different packages and not clarified as two seperate deals. The $19.99 is for 40 channels not including local I was furious for wasting my time with them. The Americas top 100 was over $50.00 with taxes and surcharges =/ What is funny is they tried sticking me with a $200.00 charge due to my credit! Okay, I don't see how me paying 12 months in advance would matter? I wanted to do this so i can pay in full every year around income tax time.. I'm going with directv I think. they said if I call custoimer service and explain they should remove the $200.00 fee :)

I work for AT&T residential, we sell Dish Network combined in our bill, here in California,
Daily i get customer asking about the 19.99,, it just a scam.

1)Get it right, this is not offered by DishNetwork, BUT by resellers (plural) , please pay attention to the names on the flyers or article/adds, example "Dish TV" , "Dish Family TV" ect ect- NEVER DishNetwork or Direct Tv directly, Vendors aka Resllers, these are flyers or Pennysaver or newspaper

2) Since they resell, the work on commission or items sold, hence they are misrepresent items, hide taxes additional fee,, Why? - Simply, there are flight by night vendor here today, gone (with your $) tomorrow

3)Basic TV for Dishnetwork is Dish FAmly ( 40 channel 19.99 & local 5.00= 24.99, & 1 dual tuner (1 box, 2 remotes) included.
As far as i know DishNetwork is the ONLY one to carry DUAL Tuners, saving to spend addtional for the 2 room

4) additional equipt 1 single tuner for a 3rd bedroom or dual tuner for a 3rd & 4th is 5.00 extra,, Pay attention, if it is not connected to a working telephone jack you may pay addtional 5.00 ( 5 +5=10.00 for 3rd/4th bedroom,) so plugged it in a jack

5)In spanish " lo barrato sale caro" , translation " the cheaper the item, the costlier in the long run",, If your tight/scrooger/miser you will fall into these scam,, but suggestion pay the right price because after all for your entertainment and fun, it work it, you'll pay more going to the movies twice per month, after the concession stand, turn you upside and shake out all the money , you be filing chapter 11,, hahaha

I have had the same experience. Signed up on-line and have screen shots showing what I would pay monthly. My bill is now $35 more per month! No one at Dish Network can give me a valid reason for the difference. Some one needs to take this company down.

i ordered service with dish 3 weeks ago, and ordered online, it was not made clear to me that there was a third party involved, called all SAT i believe? and no one told me there was a 18 month agreement, there was also a special going on 19.99 a month. and that's what caught my eye, cheaper than cable! so then i was also told the 49.99 deposit covers the first month rent,it would be a couple of months before i received a bill right? so my card was charged immediately then 1 week later i get a bill for 60.00. i am a single mother of two, am on a fixed income and can only afford so much, so also the tv in my living room never worked properly, and also the channels the Internet said was included, were not i found out, i had to pay extra for certain ones, even after them telling me that channel was included,
after them sending me a bill due within 1 week i called them and told them i cant afford but the extra 49.99 deposit that was already sent, and i cant send another 60 in 1 week they said that covers the next two months bill, i told them that is what was said about the 49.99 deposit, now, i canceled my service even after being charged $50 and they told me i will be charged $500 since i had an agreement, what?! unfortunately my bank account is now charged has insufficient funds negative 200+ dollars and i am as of this weekend going to find shelter for me and my kids to go to because i will eventually get put out, i cant catch up my rent , don't make to much more money for that, and they will continue to deduct from my account even after only having service for no more than 3 weeks. this unfortunately happened the week of rent being due. please all single mothers, and/or family living pay check to pay check do not use this service. i was tricked lied to and now in debt and about to be homeless.

Dish network customer service sucks ! They don't value customers who are going out...

I was moving out of my apartment and dish network cannot setup in my new apartment. So, I need to do the following to help us from early termination fee.

1. I need to call four retailers to get a "customized special installation". At least two should say it is not possible after checking my apartment and then hopefully my early termination fee will be deducted. and yeah... dish will take care of up to 80 bucks for the charges.

2. I need to get my old dish removed by myself ! I need to have the "eye" with me in case if I get canceled else, I will get an early fine for that (may be 900 as mentioned here)

BTW, I can ignore wires as it is of no use for them and me.

I have decided to try this and lets c how it goes... will update here how it went... But anyway, I decided not to use dishnetwork from here afte completing my 18 months contract !

Dish sucks and people should know what they are getting into before they start dish.

Go down dish!
cheers,
Babs

In there pamphlet in small letters it says they do charge a certain dollar a month fee for the use of the dvr. I have been with them over 1o years u have to read the fine print. The box itself is free but the service is not there just telling u no extra fees installing the box. It is a pretty gray area on some of there writing info. Always check there website for the best information. If u cancel there service of the dvr they will shut that part of it down so u cant use it and sometimes there customer service is a big headache to. just call there phone # and tell them that i never got anywhere with there chat line thing. Good luck!

I cancelled my service with Dish Network and gave them a month's notice. I told them that I would be moving out on March 1st. Dish network agreed to send a box to return the dish prior to the March 1st move. The box never came, then in April they deducted an unauthorized $300 from my account. When I call support they said that they had sent the box out on the 5th, but would send our another box. I waited three more weeks; when the second box did not come, I called once more. This time the support person stated that she would send out a return label via e-mail within the next 24 hours. Needless to say, it has been over 24 hours and nothing has arrived. Where do I go to file a complaint. I live in Delaware and would appreciate any suggestions.

The dirtbags from Dish Network are at it again. I signed up a year and a half ago and paid extra for my local channels. On March 4, 2011, they stopped carrying the local ABC affiliate on their system. I called to complain and the rep was rude. I canceled my service and they debited my checking account $105.00 without my authorization. They said it was authorized in the fine print of the agreement. ###! Please do not use this service. They are rip-off artists and thieves! Their call centers are in the Phillipines and they hate Americans.

I am married and my wife and I decided to use Dish Network as our satellite TV provider in June of 2010. This decision was due to the advertisement of FREE HD and HBO/Showtime. I, the husband, called Dish and set the whole thing up.

I have called several times into the service department on various small issues from June 2010 until today Sept 15, 2010 and have never had a problem changing things, getting information, and generally handling the issues that have popped up. Today I called and tried to cancel the HBO and Showtime as the free preview had ended. I was told that I could not get information about the account and was not an authorized user on the account and therefore could not terminate the programming. Apparently the only name on the account was my wife's.

I explained that I was the one who set the service up, that I was the one that had always called in on every other issue and that I was the one who now would like to stop being charged for services. I was told to talk with the supervisor JOSH, he did not give his id number. His first reaction to my explanation was to say that he would not work with me because I was not being business like telling them that they made a mistake. After asking for some explanation into the account setup and not being able to cancel the now charged service, but being able to add services in prior phone conversations was for him to hang up!

Deplorable customer service. Deplorable!

The first customer service person's id number is Z6L. Like I said "Josh" did not give his number.

The absolute worst customer service experience I have ever had. It seems like they know you just signed a 2-year agreement and you are totally stuck with them, so screw you!

I keep getting phone calls from people with such thick Indian accents that I can only understand every other word they say, claiming they're applying some discount or another to my company phone bill and long distance. I'm not sure it's actually CenturyLink making these calls as if they were they would know that this is a branch office and ALL accounts are owned and operated by our corporate office. They ask if we have any other lines to apply the discount to as well. They ask a bunch of questions as to if I'm a legal employee, how old I am, if I'm authorized to accept this discount, if I am the admin on this line, and won't take NO for an answer. Say that I have to be the admin for the purposes of this call only and that's what I'm going to be. Then when you think you're done they transfer you to their manager to go through the same thing again, then again, and finally I hang up because at that point it's been 20 minutes and I have no time to waste tying up my business phone for these stupid calls!

It all started with a mailer i received in august stating that I will be auto-enrolled back in to NBA League Pass since I had it last year. I immediately called to cancel this auto-renewal. I was told by the customer service rep that I have been removed and not to worry I will not be charged. Fast Forward to November when i noticed that my Auto Pay was pulling more than the normal. I called you Customer Service Rep AGAIN. They apologized for the problem and said that they would remove me from the NBA League Pass and credit my account for the payments. Now since I do not trust that you are an honorable company I checked my bill again and guess what i saw, another bill for NBA League Pass. I was once again reassured by your customer service rep that I will be credited and NBA League Pass will once again for the 3rd time be removed from my account. This is utter ridiculous. the worst part is that I was not giving the opportunity to speak with a supervisor, which I requested every time i called. I was just told what the supervisor said.

I've recently have had the misfortune of dealing with the JOKE they call customer service at CenturyLink. I work for a company that processes invoices for every carrier possible in North America and CenturyLink has managed to get the worst reputation out of all the carriers. I submitted a disco request 5 times by email, called over 10 times for status and each time I was told that there was no record of the disconnect request. Finally after 4 months of not paying I received a not so friendly call from Account Receivable asking for there money. I politely told them to cancel the service for non-payment and I would fight with whatever collection agency they send me to...all I can say is I will fight tooth and nail to make sure no client I manage ever tries to use CenturyLink again. The company this happened too is a Law Firm and they were more then happy to back me up!

Part a) A Dish Network (partner) salesman comes to my house and lies my wifes face. Tells her "Dish network has purchased DirectTV and you might as well change now or you'll be forced to in a few months." DirectTV is a service we had been very pleased with for several years.

Part b) Having been coerced and signing a contract under false pretenses they install some dvr's. I come home and nothing is working right. I call DISH customer service and after an hour they determine we were given the wrong equipment.

Part c) Days later the equipment is replaced with two more dvr's.

Part d) A few months later both dvrs' are rebooting at random times daily. We have to turn them off to sleep. Then, to watch tv we have to turn them on and wait ten minutes.

The final straw) I cancel the service because I'm fed up. They still insist upon charging me $240 for the cancellation of contract. The 'customer loyalty representive' I was eventually transferred to says 'I understand that you've had a terrible experience and that you feel the contract was signed under false pretenses, but the charge is "automatic"'.

our dishnetwork system has not worked properly since the 90 day trial period ended they have sent out new dvr and still not getting all the chanels, it keeps going to no satilite service and freezes up now they want to charge me to have someone come out and look at it at my cost, i can not cancel service without paying for it for 18 more months this is the length of the contract, I should be able to cancel if their service is not up to some kind on standards.

Noel Cook

Back, a little over a Year ago, I decided that since I had purchased a T.V. with HD, that maybe it would be nice to have what our service provider was offering, and that was called The Hopper!
Bad decision... I ordered, we settled on a package, and the rep came to install. Once it was installed about 3 1/2 hours, and another 2 1/2 hours the rep . was on the phone with the provider, NO resolution was to the problem. I knew that when the Service Installer was on the phone for that long, that this was not a good decision, and believe me it was not!
I ordered the Hopper, and a Joey for my bedroom T.V. Bedroom T.V., is not HD, so this caused it to be blurry and impossible to even read. Over a year now, and our perfectly good t.v. in our bedroom is USELESS!
Then upon turning on the new and improved Hopper, we found that our Local channels for our news outlet were gone.
I immediately informed the Satellite Installer, 9whom by the way was very nice), that I did NOT want the Hopper if it were going to cost me the loss of our local channel networks, he said it should not. So, he diligently worked for a very long time in setting the position of the dish, to where it previously was, to get me my channels back...to NO avail! Upon, my informing him, I did not want the new service if it was not going to allow me our local news channels, he then got on the phone, only to be on the phone for just about as long as I, myself was.
I have been wanting to break contract since the beginning of this nightmare, and each time I have called, I have been called a liar, EACH time, not just once, EACH time. THEY (dishnetwork reps), try to tell me that I have NEVER had Kansas City local channels, since I became their customer. The Hell I haven't, I have ALWAYS had K.C. local channels, since becoming a Dish Customer back in 2004. The next excuse I am given is, that because of the new FDA regulations, (mind you this is after being told I NEVER had K.C channels), that, due to the new regulations, I am no longer Satellite wise, eligible for those local channels.
Upon informing me that I know 2 of my neighbors that have lied to Dish, about their address, are now able to keep their K.C. channels. How, one might tend to ask, is this possible? Easy, give them your Moms in town address, and have them send the bill to your out of town address, and wa-la...you have K.C. channels! Sadly, both of these neighbors are 1/2 mile down the road, further south from me. So I inquire after about my 6th attempt, to get my service canceled, about what my neighbors are doing, and ask if this is indeed what I must do to get my channels back, I still have the Hopper AND the Joey, NO t.v. that is watchable in my bedroom, and the worst local channels on the planet, (Columbia Missouri), paying $30 more per month for all this C***, and resolution to the issue.
I am one of the nicest person, when it comes to dealing with Service Reps. they are not to blame, however after being told they will rectify the issue in 4 days, waiting another 3 months for the 4 days to pass, after being called a liar, on EVERY SINGLE OCCASSION, I can no longer do this. I do not want to lie about my address, I do not want strangers who are happy to take my $160 a month to continue to treat me as if I am sub-human. I want my old Local channels back, I want the Hopper gone, I want the Joey out of my bedroom(there is only one Male named Jim, that belongs in there), and I want them to quit calling me a liar, even after explaining that I indeed have ALWAYS had K.C. local channels! I want out of my contract, period!

The worst satellite company! Had their service installed in April 2012, has NEVER worked correctly, equipment failure daily! Their very poor customer service always wanted to give us free HBO/Showtime etc. They did not understand that even being free would not matter THEIR EQUIPMENT DOES NOT WORK! Now they are trying to charge 297.00 to cancel THIS VERY VERY VERY BAD SERVICE. Their customer service IF! You get one you can understand! Has got to be the worst customer service department still in business. Beware if you are thinking of signing up with this company, their equipment works on average 20 percent of the time! Their customer service should be called "LACK OF CUSTOMER SERVICE" During one of my frustration calls to DISH, one of the customer service reps had said to me in a very nasty tone "I understand your frustration, I deal with these complaints all day! I too have Dish and Have the same complaints" OMG! That should tell you how bad this service is. Save yourself a huge! headache and a lot of hidden expense not to mention the dishonesty! DON'T USE THIS COMPANY!

Just installed dish network july 6th 2012 ordered it on july 3rd 2012 (On june 3 amc was listed as a chanel i would get) , could not find amc chanel which is my favorite chanel, was told by dish today july 7th that they dropped amc for good on june 30th 2012, so it was not avalible
When i ordered dish network but was still listed as available, dish net work tells me that the fine print in
Their contract covers that situation and there is nothing i can do about it, and that i am stuck with the two year contract as is. I offered for them to upgrade me from the
200 chanel to the 250 chanel package at no charge as compensation for
The loss of amc but they said no.

So far my two months experience with Dish internet has not been very good. The first month after installation the speed drastically reduced after about three weeks and I was told I had excdeeded my basic plan limits of 5 GHz per month and the contractually agreed speed of 5 MHz would be restored at the first of the following month, which it was on August 1. On August 2 the speed was very slow again, and when I checked the Dish service website it said I had again exceeded my 5 GHz limit! In one day I had supposedly used up my monthly alloted 5GHz.? We don't downstream movies or music, and only use the computers/tablets to do email, browse news, Facebook, etc., and there is no business useage. We cut off the two table devices when they are not in use and all apps on the tablet devices are cut off so they are not running in the background. When I talked with Dish service reps they suggest "someone is stealing the signal, " which is patently absurd as we are in a rural retirement area, and I'm at least 1000' from the closest house who is a friend and uses a different provider. The router (new) is also password protected. Dish also suggested the possibility of a virus, which doesn't seem likely as my "after hours useage" is minimal. The pole installation was done by a local contractor licensed by Dish who had suggested a new router and booster to get a signal to an upstairs apartment, which we agreed to purchase.

It is pretty frustrating as everyone I talk with assumes we are down streaming movies, which we aren't (I sitll have the old fashioned Netflix contract DVD mail service), or we are listening to downstreamed music, which we aren't. I am trying to get the contractor back out to see if they can determine what is causing the high useage of band width that the modem is recording, but so far no luck. I'm also giving this contract to an attorney friend to see what options I have in breaking the contract on a breach of promise by Dish. I don't want to go that way, but if I cannot get this service issue straightened out, I will.

I have Dish Wild Blue Internet Service when it does not rain or snow. It is slow and I was told that the weather would bother it! cant wait until my 2-yr contract is up!

I was also locked into a crappy service and when I call them again and again, I am either treated rudely, or can't speak to anyone who can make any executive decisions. Any ideas how to get through to a manager who can actually do some 'customer service'?

Not only that I'm calling BBB and PUCO for the [censored] you pull! OMG I'm so p!ssed!

I have to say Dish Network is a total ripoff and I am terminating my account and not paying them one more dime and I'll see them in court. This is the second time the tria has burnt out on the satellite. The first time they charged me $50 to come fix it. This was just a couple months ago! Now they are wanting to charge me $95 to come fix it AGAIN! WTF! I'm not paying a hundred bucks everytime the equipment fails! Piss off you sons of [censored]es I've had enough! This equipment is still under warranty but yet when it needs fixed they charge you for the tech to come fix it! WTF! Not only that when I first had it installed I told them I would be moving in a month or two and the rep told me that's no problem we will move it for free. Now I was only moving up my driveway to my other house which is only like 100 yards away. When I went to move they charged me another $300 dollars to move it. They installed a new dish and equipment and took the stuff they previously installed a month before that I paid $300 dollars for. Frickin ridiculous! My brother had Hughes installed around the same time and I got dish to compare and well he hasn't had one damn problem and when something comes up they quickly get it fixed. I could kick myself in the [censor] for the money I've dished out to dish network. I'm done! See you in court you b@stards!

I am homeless now only 4 months into getting Wildblue. Which start up costs were MORE than originally told to me. I called customer service so I could send back the TRIA & modem, but they want to mail me that form ! Go figure. I no longer have my bank account, for which the WildBlue was automatically debiting my account each month. I want to do the right thing, but they won't give me an address ! The "form" that was to be in the original box, was removed by the installer! (subcontractor) He told me that was for "him". If anyone out there has their address of where to return the unit, maybe they would publically post it..

Ooops, I meant to say "Solid roofs (as in they DON'T droop anywhere) are good...

I am an Installer, a Satellite Dealer for 25 years and I do computer work too. I believe the above person who works at a computer store was correct on the installation, it needs to be done correctly. I have repaired a few hack jobs done by others, and from what I see is they are not following some basic rules (such as proper positioning of the stays) of the three point mount that is the standard mount. Besides that the next would be where they are mounted. Solid roofs (as in they droop anywhere) are good, but I've seen some that flex when you walk on them, which is bad to mount to. Most walls are better, but a concreted schedule 40 pipe is best.

Now mind you about us whom say we haven't had many complaints. By Wildblue's direction, customers are to call WB for tech assistance. But you should call your local dealer whom you got it from... (Didn't use a local dealer? Too bad.) to let them know you are having a problem. Although there is a limited amount of help we can give without a "Service Ticket" being issued, we don't know if you had a problem if you never told us and no Service Ticket is issued. I do request my customers to let me know for that very reason. I do WB for NRTC, DISH, and WB direct. The most failures (besides hack jobs mentioned above) are from dead trias or modems usually caused by electrical situations like thunderstorms.

My personal opinion about WB is it would be nice if they were more flexible with the FAP, like early morning "non-counting" hours.

HOW COME WILDBLUE USES NON FCC LICENSED HACKS?

WHY DOES WILDBLUE SPEND SO MUCH TIME ATTEMPTING
TO COUNTER OUR TRUE COMPLAINTS ABOUT THEM RIPPING
US OFF WITH THEIR FRAUD AND NO TIME AT ALL IN HONORING
THEIR OWN WRITTEN CONTRACT?

JUST TRY TO HAVE THE WILDBLUE INSTALLER CORRECT THEIR
HACKED UP NON WORKING INSTALL AND DEFECTIVE MODEM
THEY PUT IN FOR ME ON A DISH WHICH WAS NOT EVEN
TIGHTENED DOWN.

JUS TRY AND YOU WILL NOT FIND ANY HELP FROM WILDBLUE!

AT ALL !

JUST TRY TO CONTACT THE INSTALLER WHO GAVE US A
CELL PHONE NUMBER HE SAID WAS HIS AND HE NEVER IS FOUND
TO BE IN RANGE OR HAVE HIS CELL PHONE ON!

JUST TRY TO READ HIS SO CALLED SIGNATURE ON THE
LONE PIECE OF WHITE PAPER HE LEFT. THE ONE WHERE HE
DOES NOT WRITE CLOSE ENOUGH TO THE PAPER TO EVER READ!

WHAT RIGHT DOES WILDBLUE HAVE TO INSTALL MODEMS FOR
PEOPLE LIKE ME TO LATER LEARN THAT THE MODEM WHICH I
HAD TO REPLACE MYSELF HAD PREVIOUSLY BEEN REPORTED AS SCRAP?

WHAT MAKES ANYONE WHO SUBSCRIBES TO WILDBLUE THINK
OTHER THAN THAT THEY HAVE BEEN SCAMMED BY WILDBLUE?

HOW DOES WILDBLUE GET AWAY WITH DRIVING A 6 FOOT
PIECE OF 1-1/2" EMT THINWALL ELKECTRICAL CONDUIT INTO THE
GROUND WITH A FENCE POST HAMMER AND CHARGE PEOPLE $ 100 TO 150
FOR THIS JOKE OF A DISH MOUNT?

MY "C" BAND SATELLITE TV DISH HAD OVER 150 POUNDS OF BAGGED
QUICKCRETE CONCRETE INSTALLED TO ANCHOR THE DISH POLE.

THAT INSTALLER WHO WAS NOT AND DID NOT NEED TO BE FCC
LICENSED TO INSTALL MY "C" BAND 10 FOOT DISH WAITED 2 DAYS
FOR THE CONCRETE TO SET BEFORE HE MOUNTED MY DISH.

THE WILDBLUE INSTALLERS I KNOW OF, EACH AND EVERY INSTALL
I HAVE LOOKED AT PERSONALLY, DONE AT PEOPLES HOMES I KNOW,
WERE OF THE THINWALL CONDUIT HAMMERED INTO THE LAWN
AND THE DISH INSTALLED WITHIN THE SAME HOUR!

HAS ANYONE WITH A WILDBLUE DISH OUT THERE HAD THE
CONCRETE POLE MOUNT INSTALLED AND THE INSTALLER RETURN
AFTER THE CONCRETE SETS UP BEFORE THE DISH IS INSTALLED?

...

...

...

NO, I DIDN'T THINK THERE EVER WERE ANY OF THESE INSTALLED!

STEER CLEAR OF THE WILDBLUE CROOKED HYPE AND KEEP YOUR
DIALUP IF YOU REALLY NEED TO REACH THE INTERNET.

HAVE A SIMPLY FANTASTIC DAY.

I too am a certified WildBlue installer and would like to comment on a couple of posts- to all the previous people who have complained about slow internet speeds, that can be checked by ANY certified installer within minutes. To Sheepie99, it matters little if your DishTV install never caused you any trouble- TV sat compared to Internet is the proverbal apples to oranges, TV sat dishs can be off by a MUCH wider margin than WildBlue dishes, that is why people you are charged for a heavy duty pole- the Wildblue dish must be steady and up to code. I have seen crap like installs on wooden decks, substandard grounding, and improper cableing (all of which are against code) but what else makes a HUGH difference is how accurate the POINT and PEEK of the dish is. You can be somewhat in the ballpark and still get service, but without a really good signal you are much more apt to get slow service due to weather. And to snookered, your tria will fail if improperly pointed because it will use more power to achieve a modem lock with the sat and that in time will cause an early failure. The root cause of all your problems lay not with wildblue or its equipment but with hack subcontracted installers- but this is finally changing because requirements on installers are getting strict. Plus within 90 days of the install a tech is obligated to maintain and correct their work. One more comment to markandbonnie- you are FAP'd when your limits are exceeded, you can easily view your usage through your customer portal, plus you get an alert through your primary email whenever you get close to your limit. Thus if you are ever FAP'd, that is your own fault not your ISP's. Finally to 94flhtcu, Edwards was commenting on getting Internet service from computer specialist- getting DISH tv is completely different- I too run a custom computer biz and am A+, Network+, Linux+, and Wildblue certified- that does make a major difference in an Internet install- like Mr. Edwards and myself, we are not just guys who know how to toss a dish on your roof and drill some holes- we are highly trained experts who know much more than what we are paid for (by the way- I got a 100% on my final hands on training course). I think now and in the immediate future there will be more installers like us and less like the one's all of you have had trouble with.

I called dish network customer care 27th April 2007 and fix up an appointment for installing the dish at my home. At that time they spoke to me in very friendly way. They even took us $50 as an installation charges in advance. Later on we decided to cancel the the account and I called the customer desk and ask them to cancel my account. He did cancel the account and told that it will take 3-4 days to refund the amount back to my bank and if I don't get the money in 7 days then call them back. But the money did not get transfered to my account even after 7 days, so I called them back and spoke to one of there customer executive about the status, she replied she don't have any information but she will again process to cancel my account and told that it will take yet another 7 days. I asked her why she don't have any information that what had happened to my money, she said she just don't. I asked her to give me any contact information for the concern department who have that information she said she even don't have that and she bang the PHONE DOWN. It was just a RUDE and TERRIBLE BEHAVIOR from the CUSTOMER CARE EX of DISH NETWORK that I could never think off.

MY ADVICE DON'T GO WITH DISH NETWORK, they are WORST. DISH NETWORK IS WORST.

gigo1,

We would hate to see you go and it would certainly be my pleasure to help you with your situation! Pricing is always subject to change and if your noticing your bill going up by a few cents each time, it sounds like it may due to your tax, which we do not control. If you could please private message me with your account number so I can take a look for you, as well as provide me with some of the details about the treatment you were given by the representative, I'll enjoy the opportunity of assisting you further and getting this straightened out for you!

Bobeee,

You have my deepest condolences about all the medical treatment you were going through and I can imagine how difficult that must've been to manage! I understand how you were trying to get the situation with your disconnected handled appropriately and would be delighted to help you further if you could let me know whether or not you've been able to seek some assistance with it. I'll look forward to hearing from you!

fort worth 99,

We know it's not the easiest situation to go through when you move, which is why we strive to not only make it as easy and convenient for you as possible but also to do everything we can to reestablish service at your new residence. I would love to look into this further for you if you wouldn't mind letting me know whether or not you've already gotten this resolved correctly. Feel free to private message me with your account information if I can provide you with some further assistance!

Tom_USA_411,

Your frustration is understandable from a situation like that and hate to hear it came to that means of getting your issue handled. If you haven't already been able to get that resolved, please let me know as I'll be more than happy to follow through for you and see what we have going on!

Dishnetworksucks,

I can understand it can be quite frustrating to not see your bill to determine your ending balance after cancelling the service and would be more than happy to help you! Have you been able to get this issue resolved properly? Please let me know so that I may follow up with you if necessary and I would appreciate it, also, if you could provide me with some details on why you chose to cancel your service with us as we always enjoy reaching out to our customers for any feedback they can provide us about the experience they've had with us. Thanks!

My suggestion,

It's unfortunate to hear of the frustrations you were going through with the billing and I just wanted to check in with you to see if you needed any further help! Please feel free to send me a private message with some details of what the situation was so I can at least take down some of your feedback. Thank you.

Kryswilson123,

I can see how that was aggravating for you and if I was in your shoes, I'd feel the same way. Were you able to get that situation resolved? Any damage done to your home is definitely we're happy to look into and I'll await your follow-up!

cabo rick,

That's a site we enjoy monitoring to help resolve our customers concerns and I'd be delighted to further assist you with anything you may need help with! Please let me know!

lostinAlaska@seward.net,

I can understand how you were frustrated from that and am always happy to provide you with some additional assistance if you ever need help with anything!

Rock,

I realize how long ago your post is from but just wanted to reach out to you to let you know I'm always here help you if you ever need assistance with your service. How are you liking it at this point?

DISH Network and its horrible customer service, please stay away from this product! We had poor service for the past few weeks and we called customer service. The agent, Elda was super rude and not helpful at all, then we spoke to her supervisor, JJ, who was trying to help and said that dish network accounts are regularly hacked! This made us so uncomfortable about using this product. At this time, we are going to look into other options of watching cable channels.

I have been a Dish Network customer since 2002, but this is on the verge of changing. Dish charged me $179 for a service and product (the HD DVR), which it refused to provide.

I set up the installation appointment for Sunday, August 12 between the hours of 8am and 12 pm. The technician arrived around 12:20 pm and refused to install the HD receiver because my HDTV wasn't in place. I explained to him that I just wanted the HD service set up and my HDTV would be coming in later that week. The satellite technician then berated me and told me that in the future Dish would not install until all the TVs were in the proper location as they wanted to avoid having to come back to check their work.

I explained that I knew someone who had the HD upgrade installed and asked him to go ahead with the installation. Again he refused, told me that I didn't understand his position, and berated again about my failure to be prepared for the Dish upgrade.

At this point, I asked him to leave my home, but he refused, continued to make calls to his supervisor to complain about my behavior, and then insisted that he needed his clipboard. I asked him to take off his shoes to retrieve the clipboard, which was in my bedroom, but he refused and would not leave until I retrieved his clipboard. You can imagine how upsetting his refusal to leave was as I am five one and he was a much larger man.

I called Dish Network to complain about his conduct, made it clear that it was unacceptable for me to feel threatened in my own home by a Dish technician, and to complain about the failure to provide services and products that I already paid for. He was not able to tell me the technician's name (the service agreement is for DNS LLC, Long Beach, #054841) and I was told the best they could do was to reschedule the installation with a note that the installer (which he could not identify) should not install the upgrade. In light of the poor customer service I received, I asked the customer representative (JAMES) to have the installers pick up the leased receivers, but he refused to even consider this small concession.

I cannot understand why Dish is so intent on alienating a long time (and prompt paying) customer with its callous attitude toward complaints regarding physical safety and failure to provide service and products already paid for.

Just recently canceled my account and was told to wait for the box to ship over the receiver and the remotes - fine.
Then I asked, about the dish up on my roof, the operator told me he has scheduled a technician to come out today 7/20 from 12-5pm to remove that. Then, what happen? NO ONE showed up! We took a day off and spent the whole day at home waiting for them to come and no one came?
I called again today around 7pm and was told that no appointment was ever scheduled and plus technicians don't come out to remove dish for a "canceled" customer. Then why did the first operator told me a totally different story. Are they trained differently and all the information provided are so different? I asked to speak to a supervisor, the 2nd operator put me on hold...for more than half hour and I got disconnected!
I called back AGAIN, spoke to a 3rd operator and asked to speak to a supervisor again...and no surprise, put me on hold again for another 30 minutes and then for some reason, the call was re-direct to the "main menu" and a new 4th operator - have to explained the whole story again. This time, finally got to speak the supervisor. However, she doesn't seem to find/realize the whole problem.
If I was told by the operator (doesn't matter if he is wrong) that a technician is coming over, then I expect someone to come over and do the work (for free)! BUT, the supervisor clearly think I am crazy, she told me "if you want a technician to come over, you have to pay $99...because you have canceled your account"...how nice?!?! Why should a customer be responsible for what Dish Network done wrong? When I tried to get my point over again, she HUNG UP on me!
Is this the type of service Dish Network is providing?
Is this how Dish Network trained their customer services rep...to hung up on you when there's no solution to your problem? WOW, I am very impressed!
Now, I am really glad my account is canceled, so that I don't have to deal with them again! I am pretty sure I will pass down this message to me fell0w relative and friends who also have Dish Network. Maybe, its time for a change?

I have had nothing but trouble with them. They initially signed me up with a free DVR offer. They sent me an incompetent tech to install the service. He did nothing but complain about working and informed me he needed to go meet his girlfriend for a concert. He did not set the service up correctly and left two receivers unconnected and sitting on the floor. I had to finish setting it up myself. I called to request my free DVR because he did not leave one and they said it would cost $200. So much for the free offer. The cancellation fee was so steep that I just kept the service. I had terrible service to 16 months and then the system went down. Spent an hour on the phone with several techs who couldn't fix it and said I needed service call. I paid someone to be at my house for the scheduled 12-5 service appointment. No one came or called during those hours. The tech called me at 7 pm and asked if he should still come by. I expressed my displeasure. He said I could call their dispatch and they would send someone at my specified time. I asked for 1 pm and they scheduled the appointment. I had my person there again but no tech showed up. At 445 i received a call saying he would be another few hours. I am disgusted and called to cancel my service. It will now cost me $140 plus $15 per receiver just to rid myself of this horrible experience. Beware of doing any business with them.

I've been having an ongoing problem with my Dish Network service. I get intermittent long bursts of visual and auditory static, and the colour often reverts to black and white. I have been trying to correct the problem with the Dish Network customer service dept., and have had all kinds of horrible interactions, from waiting on the phone for someone to pick up, rude employees, one of whom refused to let me speak with a supervisor and actually hung up on me, and having the automated service CHANGE my service appt. window without my permission or notifying me. I can't seem to get anyone to address my problem. I am thinking of switching to Direct TV.

Ive simply been trying to set up a new account with Dish Network. I called (Dish Customer Service: [protected]) today and was passed back and forth to 7 different technicians. Each tech told me they were transfering me because they were not qualified to help me. The last tech, named Bob, put me on hold for over 43 minutes. I hung up when I lost my patience and started getting a headache. The only reason I'm still trying to get Dish TV is because my apartment is already set up with a DVR. I just need to activate it. A good thing, I guess, is that every time I was passed on, the English accents got better! I'm seriously only going to call one more time and if I don't get what I want, I'm taking my business elsewhere. Even if that means I'll have to pay more.

Moral to the story...cancel your credit card or bank account BEFORE you call them...problem solved

I'd be more than happy to look into this for you, mtvernontexas, as I understand your concern! That can be very frustrating to not have everything properly done the first time around, then have to go through hoops to get it followed through with. Have you been able to get this resolved yet? In the event that you haven't, I would encourage you to email me your account number so I can review the situation and determine a good resolution! My email address is michael.lemar@dishnetwork.com. Thank you and I'll look forward to hearing from you!

i CALLED TO SEE IF WE CAN SWITCH FROM DTV TO DISH ...BUT THE CUSTUMER SEVICE REPRES.IS RUDE, IRRIGANT AND PUSHED PUSHED PUSHED ME ALL THE TIME DURING MY PHONE CALL...TRYING TO GET MY SSN.?..SORRY DISH, WE DON'T WANT YOUR BUSINESS... U R SUCK!..

JustWantWat_I_Pay4, Tommy Faust with DISH Network's Executive Offices here. I apologize for any trouble you experienced, and would be glad to help you with this.

I'm unsure why they wouldn't be able to help you, but I can look into it. As you already have a DVR, I would have to confirm it's ID, we should be able to set you up with a simple activation account, or see if any other promotions are available. I would have to talk to you specifically to get all the details.

If you'd like assistance with this still, then please contact me at thomas.faust@dishnetwork.com!

I think part of the problem is that Blockbuster is a rip-off.

Please be aware that DISH network has 2 very important clauses in their "non-contract " which they prefer to call a Service Agreement or commitment. Both deal with your ability as a consumer to file legal action. First, you are not allowed to file a Class action suit against them without meeting some very stringent principles of breach of contract law. This eliminates most individuals. The second, and even more egregious, disallows you from filing single case civil action. You are required based on your commitment to give up your right to arbitration as soon as you become a customer of DISH. In other words, they make sure that they are covered coming and going. The cases that have gone to judgement have been heavily documented, individuals working with some sort of legal assistance and involved amounts of less than $2250.00 which is what it costs DISH to file a cross complaint against you. All of which means you could end up paying a lot more money. We already know they are unscrupulous so be careful.

We need a CLASS ACTION against Dish Network.

I just had some horrible experience on New Year day of 2008 after receiving my statement of Dish for December 2008. It is a long but very frustrating story. Let me start from the statement of November 2008.

I received November statement with $21.95 charge for PPV (pay per view). I called Dish right away regarding this charge. Same old story as you all know: Dish was not going to refund me. The caveat here was that I recently purchased an international Dish package for my in-laws who live in a room with a dedicated TV (blue remote control). They do not even understand English. They were trying to learn how to use the remote control and I thought they probably mistakenly push some buttons that cause me $21.95 in November.

Okay, let’s move on. I called the Dish and was taught how to set password to lock it up. I set up everything in my green remote (The main one as I only have one receiver but 2 remote controls) and I even asked the tech people who told me that as long as I set up lock in the main (green) remote, my blue remote should be locked too automatically. Sounds settled?

Not really and even worse, I got the bill for this month (December) and have again extra charge of $52.95 for PPV. The funny thing is that all 5 PPV movies were charged at the same day. I called Dish on this New Year day and they basically would not refund all. After talking with the supervisor, I realized that I can use remote control and website to log in and look for PPV purchasing activity. To my very surprise, it turned out that there is a total of extra $142 to be billed in next cycle. There were 7 PPV of $11.99, 6 PPV of $8.99 and 1 of $3.99. The funnies thing is that all of them are charged between December 27-30. It seems even funnier that I had ordered 3-4 movies, even the same one in 2-4 hour of period. However, Dish is not able to refund most of them. Dish really wanted me to believe that I watched 5-6 movies in 3-4 hours period. They even told me that I could order a lot and watched them later one by one-pretty smart for Dish, Ah? Sure, Dish wanted me to believe that I am pretty ###ed. Basically Dish will make me pay a little less than I would have to pay if I would elect to terminate this contract-smart ###, Ah?

It turned out that I have a pre-teen who likes to hide in another room and change TV channels in grandparents’ room to surprise them. Sure kids are naïve and I probably have to pay for the price. The reason why I am upset about Dish is that they want me to believe that someone has ordered half dozen movies in the same day while some of the movies are even identical. Sure they want to act as a smart ###. I have never ordered any PPV during my 1.5 years with Dish. Suddenly I paid more than $200 in the last week of 2007 for all the PPV movies-Merry Christmas-Dish Network! Someone needs to see a psychiatrist!

It turned out that when I locked the green one last time after I had to pay for the first PPV, I had actually NOT done anything on blue remote which was the problem causing all my PPV fees. I called the Dish today and another tech told me some extra fact. Old dish remotes work that way. As long as you lock up the main green one, your blue one will be locked too. Then Dish heard some complain saying that customers want 2 remotes locked separately since they want the main one in living room locked but the private one in bedroom unlocked-well, makes sense too.

What I have complained to Dish is that their tech people whom I talked to at the first time insisted that I should be okay with only locking up the green one since the blue one will also be locked by default action of the green main one. I asked Dish to search phone record of that conversation but they said they do not have it. That is why I am saying they are a big fat liar by not telling the technical truth of their remote control. The bad thing for me is that this international package is not available in other carrier. Otherwise I would dump Dish tonight.

BY ALL MEANS, I would like to hear from other Dish customers so we can try to ask for a class action against Dish. I am also going to report my case to local newspaper, media, business bureau and government. Meanwhile I will call Dish time by time and tell them that I am spreading this piece of “Good” news for them until they stop those bad business practice.

PLEASE SAVE ALL YOUR STATEMENT and we will have some fun with Dish.

An upset Dish customer

07/06:Upgraded from standard definition to hi-def service.Contacted Dish for disposition of old SD receiver. Reply-would send return shipping kit. Kit never received,contacted Dish again-Reply-"Don't worry about it".Odd! Stored old SD receiver 3 months to assure wasn't charged for it, then discarded the receiver.

11/07: Canceled Dish contract. Dished informed me they would send shipping kit for return of HD receiver & LNB. I received the kit and returned the items. Two weeks later I received another kit, supposed it was a duplicate.

01/08: Received a Dish bill for $200; 1 LNB & 1 SD receiver!Contacted Dish. Their reply- No recourse, owed the bill. Contacted Dish again telling them they could check the bill of lading to prove I shipped the LNB. That charge was rescinded. I then was transferred to a supervisor then to an exec on the SD receiver charge. Her explanation: My conversations of 07/06 did not relieve me of liability. They assumed I was still using the old receiver. The second shipping kit I received in 11/07 was for the SD receiver. They were partially correct about their assumption; I used the old SD receiver 3 months for a boat anchor.

Well Dish is out to screw someone again...ME... Those SOB's at Dish network REFUSE to pay for the damage they did to my house BUT say I MUST pay them to cancel...Isn't it like big business..out to screw over the lillte guy? Their installer mounted the dish to my roof, putting a hole in the shingles after I told him 3 times not to put it on my roof...now I have a roof with a hole in it and Dish says they are NOT responsible...well if that is so...then I will be one of the biggest campainers against DISH NETWORK..I will get on facebook, twitter and any other source and tell everyone how they treat their "customers" as they claim that they have a "high satisfaction rate"? BS they are the lowest of the low...DISH NETWORK you should be ashamed they way you have treated me as well as others! MOLLY I would be ashamed to work for a company that cannot admit they are wrong...Frank who works out of the Charlotte Office is the only one who seems to care and agrees that I wasn't treated fairly..but I guess this might cost him his job..because he is a man with compassion..Sorry Frank if it does..but if so I wouldn't want to work for a company of liars and theives anyway...DISH NETWORK

greg1951nc,

I'd like to help you with the issue you posted! Before the concern with the cancellation fee arose, what exactly did you notice about the service that differed from what was stated in the contract? Also, please email me your account number so I can have a look at it. My email address is michael.lemar@dishnetwork.com. I look forward to hearing from you!

Aggravatedjo,

I found your situation interesting and would be more than happy to look into that! What's guaranteed for the first 12 months of service is the dollar amount of the discount from the regular price of the programming package. If you could email me your account number, I can go over the information with you to get this straightened out, as well as get a copy of your contract ordered and sent to you! My email address is michael.lemar@dishnetwork.com. I hope to speak with you soon!

DISH NETWORK what a ripoff. I got their service in Feb and I HATE IT I tried to cancel today and they say I must pay them $17.50 per month for the 18 months left...$315.00 to cancel a sorry satillite service...That is Bulls___. My contract says the cancellation fee is 7 dollars and 50 cents per month ...where the Hell do they come up with th other 10.00 bucks per month? Michael, at dish network who solves problems...solve this one...DISH NETWORK is not even one half the quality of Directv and Directv only charges $7.00 per month cancellation fee...so that tells you how bad Dish Network is hurting...that they rip you off when you sign up and they rip you off when you want to cancel...I pray to GOD that some REAL Attorney reads this and can find a way that those of us who have been ripped off my dish network and sue them for sorry service and stealing money from customers...Have you seen the new ads? They have dropped their price even lower to $19.99 trying to get new customers...Dish Network is loosing customers daily..mainly because their equipment is 15 years behind Directv's equipment..I will pass on what Dish network has done and I will continue to pass on what dish has done and is doing...Somewhere there si someone who will stand up for the little guy that Dish network is stealing money from...DISH NETWORK is not only a saoory company..but it is run by theives! I WILL NOT PAY YOU PRICE TO CANCEL BUT I will agree to $7.50 as stated in my contract!Charlie Ergen (or ergon however it is spelled) You sir run a sorry company!

I agree with the poster who stated we should start a class action lawsuit against them. They are guilty of bait and switch and breach of contract in my case. They never actually sent me a contract. Verbally, i had spoken to a sale person and we had discussed a promotional rate of $24.95 plus tax for the first year. This started in September. By February, they increased my promotional rate by $5.00 and said they had the right to do this. In my eyes, our agreement was for $24.95 for the first year, it wasn't their discounts that motivated me to sign up, it was the bottem line price. That was the agreement, not discounts. So, when they broke their end of the agreement, then I have no valid contract from what I understand of contract law.
Does anyone know a lawyer? I don't. I am planning to take this to the BBB because verbally, I was also told by the salesperson I could cancel at any time, just sent back the equipment with no penalty. Now I am being told I have 13 months left- which is not true. It is maybe 12 but I think I already paid them for August and will owe them $227. Now, I am thinking it is worth it to pay the shysters the money because when they jump up my bill in September, they could easily charge me more than that within a couple months and say it is their right to increase my rates as they need to.
If anyone have ideas for organizing the lawsuit, please post them. I am happy to help as I can. DIsh is engaging in abusive practices towards their consumers.

Well Dish network has pulled another fast one...They removed another channel that I am paying for from the list that I am supposed to be getting. I am changing back to a real satillite service DIRECTV ASAP. I know that they are gonna make me pay the early termination fee...BUT I am going to contact an attorney ( probably the attorney general for my state) and see if because of them removing programming I paid for..that they are in breech of contract..If so I would have to pay the teermination fee...The law states that when you sign a contract with ANY company...IF either party changes ANYTHING on the aggreement with out the other parties permission, they are in breech of contract...so I will contact the state attorney general for my state ( they have a satillite division because I had to use them before) and see exactly where I stand... ( people check you programming that you are paying for and see how many channels that you are paying for are not on your TV I have found 2 so far...and I am looking each day to find more!) That friends is a breech of contract!

Dish TV needs to get with the 21st century. My credit card was used fraudulantly not once but twice within a 4 day period to the tune of $800. They were notified the first time and didn't even run the card to see that it had been "flagged" as stolen. Guess they don't have that technology. A very SIMPLE yet complicated (for the Executives) safeguard would be to require the people paying by credit card to give the 3 digit security code on the back. After many "assurances" and "apologies" by THREE, count them THREE people in the "executive offices they were "unable to cancel the order and return my money immediately. After a conference call with my bank confirming I was the only one with authorization to use that account - they refused to give me the information on who was using my card. It will take a suponea from the Police Department to acquire that information. To me, they are protecting the people that are stealing and have no regard for the victims. I have directtv and am so VERY HAPPY I chose them over this company who protects all but the victims. I can only hope that Dish TV is also named as a co-defendent in the charges against the people who have been arrested before for doing this. But I'm sure "big business" will slide right through this. DON'T go with this company! They are so competitive that when the police officer called it took him a half hour, getting bounced around and telling them numerous time that he did not want Dish, was not calling about subscribing - he finally had to say, I am trying to arrest someone! Guess that's what you get when you outsource to India!

I came across your post, lyn elrod, and would like to assist you in getting that cleared up! Could explain what exactly the issue you ran into was? What is the situation with the $26.00? Let me know so I can look into it and help you further!

I am here to voice my own complaint. FOX NEWS when are you going to put that back on? We don't want to hear all about the negotiations. We have been with DISH NET for over 20 years. Never been late on a payment and pay by money order. You have never had to deal with bounced checks nothing. However, though we are unsatified often times with what you air because you play the same things over and over and over knowing you have countless films to choose from. We stay loyal to Dish Net. However, we are real close as are others to going to Direct T.V. just because of the FOX NEWS. The only fair and balanced news media that is not in the hip pocket of the Obama Adminisration and you removed it. Have you people not been listening to the new yourself lately. PUT FOX NEWS BACK ON. I am myself and others are making it our mission to get people to drop DISH NET and go elsewhere if you do not get it back on most ricky tick. The Hoffmans.

Extremely disappointed with DishNet!
I am paying for the fastest internet they offer and I can even use it properly. I can't use my netflix or Skype and those are the only two things I use. I currently have a bundle and wanted to remove the DishNet since it does not work and they want to charge me $350! I've had technical guys come to my house to fix the problem and it still does not work, I've tried calling dish to get their help and all they say is " you Internet is working properly"
Very very frustrated!

Customer service are liars plain and simple, and they make people feel like the customer are trying to cheat them...
We decided to get the movie pass so we did. They did not tell us at first that we needed to upgrade our modem at that time we had 3 mps. So after another call after trying to download movies they after 15 mins or so they said that they were upgrading and it would be on soon. After a few days they said OH you do not have enough speed after the 3rd call to them...THEN we still could not get the movies to down load..so they said they would have to have a tech come out for a fee...of course then ended up selling us the maintenance plan...he came out 3 or 4 times and a change in our dvr...we called and told them we are still having trouble. What we ended up doing is go to the menu then check connection then we could download a movie from blockbuster.. No help there...We talked to a supervisor and I do not remember his name now told us he would give us the block buster for a year and no charge...We just found out from a call to them today about billing that it was only for 3 months...so now we feel we are the liars...Then they billed us more then what we were suppose to so we text chatted with them after insisting we asked for a supervisor they told us we had to call them, which by the way is a lie because the last time we did get a supervisor on line..So we called and after some yelling because it seems that is all the customer service understands. We got the supervisor. He said he would credit our credit card within 5 days from today so I am expecting either a lie or a truth...I am not sure who you outsource you customer service to but the company needs to rethink things...Unfortunately we are on a 2 yr agreement with dish so if it was not for that we would be switching to direct TV...

dish give you 120 ch bet out of 120 there is117that is trying to sell you some thing if this is the beat 120 then i don, t need them& all of there are off from jan-1 -2012 =13 -15= 32= 31=35= 36= all of then are from hear thy not on because the place want pay dish to put them on dish now dish don, t cut the bill but you lost 6ch and they cannot keep your bill wright you pay & it take them 3 week to give you cr on your bill !

I tried Dishnet once and I will never make that mistake again and I won’t let anyone else either. Apparently Dishnet is getting desperate, their customer satisfaction is tanking and they are losing ground rapidly to DirecTV. The fraud at Dishnet gets worse every day. I could not believe my eyes when I opened an E-mail that claimed to be from” DirecTV” and in the subject line it says “Free HBO, Cinemax, Showtime & Stars”, but inside the E-mail was advertizing for Dishnet, they are so desperate at Dishnet they are now using E-mail fraud. I copied and pasted the following from the E-mail:
Free HBO, Cinemax, Showtime & Starz
Tuesday, August 16, 2011 8:00 PM
From:
"DirecTV"
Add sender to Contacts To.
I find this kind of stuff disgusting and would hope that the person doing this for Dishnet would apologize to their parents for being a pain in the ### to society and then shoot themselves.
If I had Dishnet I would switch to DirecTV because of this fraud.

OMG, I am so glad that I read all the complaints about Dishnetwork. I was seriously thinking to switch to Dishnet, but reading all the problems so many of you had, I changed my mind. I am a widow for 2 years and 5 month and living on a very limited income which I receive from SOCIAL SECURITY. There is no way that I want to go through all that hassle and the unbelievable extra amount of money all of you had to spend to get all those problems rectified. And accourding to everything I read it sure looks like that most of you got royally screwed. And specially I want to respond to o7newyork. Boy you hit the nail right on the head. Barely does one get to speak to a person who speaks understandable english. Why don't businesses hire people who learned and mastered the english language. I get so frusturated to having constantly to say, excuse me what did you say. After a couple of times I'm like you, I just hang up.

So I write again,
Will you post this comment or ignore it as before. You outsource. Simple ane cheap as that. You out source to the Phillipines for one and I guess rudeness is acceptable to you and whoever we have the misfortune of speaking. You have false advertisement. We can have high definition pictures for free for livetime. I was told that there is a monthly charge. Which is true. I called to speak to someone on the mainland and never connected, maybe everyone is offshore now and that is why we cannot get adequate help. 5 years ago, I could call and receive help from people who understood. Right now I'm trying to figure my options because I no longer feel good about recomending your service. You know, I spoke with someone about a problem and got an email congratulating me on my new service. WHAT SERVICE? Gerry

To DishNet! What are you going to do when you lose most or all of your customers? Go out of business. So what if DirectTV is owned by Fox. As it stands you are going to lose you business, so what have you accomplished. To switch over to DirectTV I have to pay the penality for breaking my contract early $220. and have to pay DirectTV $225 to switch over so that I can still have and enjoy Fox Sports, which is what I expected from DishNet. I am poor and really don't have the money to switch over but am being forced to do so, to have the channel I expected to get from DishNet. How much money does a body need. You will make your money penalizing poor people for breaking their contract to have the channel I most wanted, then you will be all done. What have you accomplished? I am furious that you have not been able to negotiate with Fox to continue to give me the programming I originally signed up for. You are losers and will lose everything in the end. Good job idoits.

I apologize that you feel the way you do. I am sure there is some misunderstanding in what kind of service you are getting. We are not bond to telling anyone lies or trying to deceive you, just get you to be a customer. However in some of the concerns that I have seen on here, they have been to the best of any person knowledge and help. I do employ you to dress your concerns but I believe that you have been a bit over aggressive and possibly hasty.

Paul G. I will address the first concern about the $504 dollar comment, all companies charge a DVR service fee, and since your complaint Dish Network has added the local stations into the package cost, to eliminate some confusion. To understand the separate charge for local stations you would have to understand that not everyone is able to receive local stations and therefore local stations were charged separate at a reasonable rate, it still the price was comparative and always has been.

Tammie Linn Graham: Your concern is billing issue in regards to programming, you should contact the customer service center and programming, for resolution to this concern you should call the customer service center, the number should be located on your bill.

Leonard Allen: Ok Mr. Leonard Allen, as I seen when I pulled up your order, I see that in your case you had a previous account with Dishnetwork. Your order was canceled and you were credited back for the order. Also Mr. Leonard Allen, you are a Dishnetwork customer, so not only did you get the service, but you also receive a credit twice for starting the service.

Neets Martin : I apologize that someone was rude to you, I do understand how you feel because it does happen from time to time. There are some rating blocks you can set, and only individuals who have the password and access the rated R channel. To do this go into your setting and click passwords, and once you are there you will see the rating lock, just follow through, and don't forget your password.

Debbie Boan: I am little confused about your concern, though I think this is a billing issue, we try to be the least expensive provided out there, however we do not offer internet or phone through the company and the pricing is determined by someone else.

Betty Burgin: Again this concern is with the customer service center, we have little to do with the policies of customer service center, I recommend speaking to a supervisor through the number provided on the bill if there is a concern you would like to be address. I am always with empathy for customer who did not get what they want, and will try to help, if you let me, but it is very important that we have no authority over the customer service center.

Carl Carlentini : We have seen this concern happen from time to time, usually it is due to over worked employees and long days; which I assure you is unfortunate that we are not able to get to everybody. Since then there has been some expansion of employees and better more efficiency work order entry tools put into place, in hopes to prevent over work and limit unhappy customers. Though I am not able to go back in time, I would like to help, if you would like me to feel free to contact us at [protected]. Just let us know what happen and will do our best to help.

Steve McCain: I believe that there is some confusion her, I say that with all due respect to everyone. But the package that was free at the time was HBO/Showtime. That may have been the only real upset about the situation, again this issue does happen and when it does, at that time there was little the customer service representatives were authorized to do, but again since thin more authority have been given to representatives, and more leniency has been in place to allow representatives to give some credits. You should be able to contact the customer service at the number located on your bill.

AngeryGranny: This was a concern for some time, I assure you we did not participate in the telemarketing sleuth and we have great concerns for the customer who endured. I will tell at this time the advertisement of Dishnetwork in regards to telemarketing has calmed greatly.

wobrown2007@bellsouth.net: For anyone with this concern you would just have to follow the following instructions. I hope this will hope in the mean time I will be in touch.

Remote programming is simple all you need to do is be in front of the component you wish to program and make sure that component is on. Such as your TV, press and hold the TV mode button located at the top of the remote control until all the lights turn on then release it. The light will stay on this lets you know it is in the programming mode. Scroll in one direction using your channel buttons and once the component turns off the code was found and you will need to press the # button to safe the information. You can repeat this step for the other components.

mrs bc: I understand your frustration, many models of the HD receivers were serviced and repaired, one of the reasons it was taken time to redistribute is because time was needed to fix the error and to find an overall resolution, since this time, we have a new model receive the VIP 722 please call and let them know you would be interested and also let them know about the previous experience, if you need help to resolve this problem, please contact us at [protected]. We will try to help you.

gholman: I do understand your concerns I believe we all would like an indianite plan for service. Dishnetwork was strived since the date that it has been open to offer the best technology, the lowest reasonable pricing, and the best programming that is available, you are always welcome to explore and see what there is to offer at www.dishnet.com, just click on the programming tab and there you will see all the packages that are offer.

07newyork: We do apologize, I will say everyone tries the best we can to help you with your needs.

Debbielee Thomsen: I apologize for your interruption for service, unfortunately the only thing we can do is give you some advice in this matter. Have you tried to contact a local retailer? How long have you had the service?

CarolN1: This situation seems to be indifferent, there should have not been any reason you were not able to cancel your account as long as the commitment was fulfilled. Losing customers is not what we look for and though we are not the ones who cancel service there again is some advice to be given, always be sure to talk to a supervisor if they are still no help, contact us for further help.

Mad Atdishnet: This should not have happen, in your case you will need to have the matter investigated.

I do hope this sheds some of the weight and puts a perspective that though we are not Dishnetwork we have always tried to offer customer a route to get good new service, that starts off right and last for a long time. And though many of these concerns are not directly related to us, we do understand them and hope you do not hold them against us.

Jesse

So you finally decided to cancel or terminate Dishnet service. Here's what you will have to do, according to their policy.
They will send you a return packing box for each set-top box you "rented". You will place them in the return package, together with the LNBF that they installed on top of your roof. Otherwise, you will be charged $150 for the unreturned LBNF and $500 for the set-top box.
To top it all, you are to pay the shipping of $15 for each returning box.
I regret the day I ask for the Dishnet service. I've been a customer for almost ten years.

I have recently had the same problem with dish network. I called them after I received my first bill on the Internet. I notice that there was a lot of charges for adult movies that I know we couldn’t have ordered, because the lady who I called to talk to about my dish going out about a week after I had it said that I should place locks if I have kids. She helped me do that and I only placed them on their TV because they only watch our TV for family nights. Well I called in to let them know if they could check into it and I was informed that someone had to have ordered them and nothing could be done but pay for the PPV ordered. I explained to her that I never had that issue with DirecTV when I was with them for almost 10yrs and I also never ordered ppv. She told me that someone had to have ordered it. I explained to her that I wanted to cancel my service after only having it for one month and she said well you will have to pay a disconnection fee and/or early termination fee for leaving the contract early. I advised her that I didn’t care and I would look into getting a lawyer because of the fraudulent mess going on. I have a Christian household and my husband and me have never ever ordered ppv, certainly not adult ppv. They told me that I had to have my phone line connected or they would charge me 5 dollars a month and now I know why they want you to have it added so these outrageous charges could continue. If I find one more charge after I have called them Monday then I will get a lawyer because I advised them that absolutely no one could order any movies with our remotes and anyone trying too would have to call in with my set pin to do so. My husband don’t even know that pin so in the future there shouldn’t be any more charges and if so I will be writing again and getting a lawyer. Something needs to be done for services that scam people like this. They are no more that thieves and they are being protected.

i ordered dish and the rep i got took the fees out to soon and caused my bank account to be overdrawn and he was to call back last night and tonight but i had to hunt him down and told him to refund all charges plus the overdraft fees because he did not listen i think a lawsuit should be estblished against them for the stuff they do they do not do very good reps at all

I had a PPV channel come up before I even decided to purchase it I called right away and asked the representative to lookup that PPV and he stated that he could not even see the charges on there and that he would make a note that it would not be charged but of course it was. So when I called to have it removed they gave me the runaround I even spoke to a supervisor who said that they could not remove any PPV charges due to corporate policy and I had to write or email there was no # OF COURSE now I want to cancel and switch to Direct TV.

Where do I go from here? I have a $600 charge to my debit card, I called Dish and got the run-around, I called my bank and got the there's not much we can do for you. In the mean time, I have NSF's all over town. Now, Dish told me that if I had their service turned back on that I would receive a refund minus the service reconnect. All the while, I'm getting NSF's in my bank account. I finally received the refund several days later (after threatening to call a lawyer), but I still have all the NSF's. What now? No, I did not have auto-pay. How can they just go into your account and withdraw funds without your permission.

The exact same thing described above just happened to me. It was maddening and I had a horrible experience with DISH reps and supervisors. They basically wouldn't believe me that I hadn't authorized the charges. They said that since they were called in from the phone they HAD to have been made by me. But I didn't do so and I live alone. I don't like being called a liar and a thief by company reps that find it impossible to admit the possibility of a billing error on their part or a hacker billing things to my account.

I truely believe I had my dish payment in bank and went ahead and paid like always but when payment was summited it was returned . well I looked at acount on my bill pay and said it was paid. well ends it got returned for Insfunds not noing this. Well to make long story short they ended puting this through 5 times in less than 10 days cost me $ 165.00 which could have paid the bill plus gave me some to eat on but oh no. When I called only said put thru one times. So now I waiting for dish because my bank and lawyer they owe me fees back . here I set with no supper . have been on phone all day with them with people can't even speak English about ten still nothing and just back from faxing then the charges and to pay $2.00 more to fax to them I swears I will get my money or there will be more fees they will be paying . Teresa Dufoe

I'm sorry to hear about the issues you had experienced with us to make you cancel the service, nomoredish. Did you get the $700 charge for any possible non-returned equipment cleared up with one of our agents? As far as the shipment fees are concerned, not everyone uses our boxes with shipping labels to send our equipment back. Given that, we don't feel that it's fair to increase all of our customers' rates to cover the cost of shipping it back to us. You are by no means required to use our boxes with labels, but we provide you with them as an available option should you choose to use them.

Hope that helps and let me know if you have any further questions!

I too and pretty disgusted with dish network I had the service for 4yrs and the dish went out and they said it will take 3 days to send someone out so I decided to cancel my service with them after a few minor problems with the service and the wanted to charge me 700 dollars if I didn't return all the remotes and stuff if it wasn't back to them in 2weeks so I sent it all back and they still charged me 130 bucks for using the postage they put in the return box they are a joke, beware people don't use them they have a bunch ot hidden charges they add to your bill.

Customer service? They have none! We tried to speak with anyone with compassion and a commetment to service. None were to be found! Emails go un-answered.

Dish customer service really does suck. I have been rounds with them in the past. They are just inept I think. If you ever have trouble first thing I do is tell them I am wishing to cancel my service. This sends you to american better trained reps who have some sense. Usually they get it worked out well. Don't even bother with the lower levels of service.

I have spent the last year trying to get a refund out of dish network for approximately $39.00, I know it doesn't seem like much but it was my money not theirs, I didn't donate it to them and would have like to put it towards another provider. Well now I have been told that the time period to collect is over and they can no longer refund my money because it has been over a year. How many times does a person have to call a company to ask for a refund? We have tried at least six different times over the last year and have never received the money. This is definitely a Buyer Beware company. does anyone know who I can contact to try and resolve this matter. Here is the letter I attached with another complaint to them on receiving my refund.
To Whom It May Concern:
After spending five years as a customer, in January 2007 we had finally decided to cancel our services. We had many reasons concerning this including poor maintenance support and poor customer service. Now fourteen months later we are still trying to acquire our refund, and now we have been informed that it is no longer available. This money was not a donation to your company and it was ours. However, no matter how we have tried to be reimbursed, it has been one thing after another. No I do not want to pay five dollars a month just in case we decide to come back. We made a decision to leave and we are happy with the services we are now receiving. If this issue is not resolved I am willing to take this matter as far as I need to. I do not appreciate being taken advantage of and I do not like to feel “ripped-off”. This matter will need to be resolved or I will continue to e-mail and to write to whoever I can find to resolve the matter of your theft.
Sincerely,
Brenda Gerdes

They activated my account and charged me without installing a dish, or billing me. The account went to collections and was later deactivated for lack of payment! Same story as above. Now I have hits on all three Credit Reporting Bureaus.

Who can I contact to get their attention:

State Atty General
FCC
Anyone Else!

I am looking for E-mail addresses for workers that are in the Headquarters building. I have been having so many problems with the service. From them asking for there old equipment back (the people that hooked up the new one took them) to wanting me to pay the 5.00 fee for my dvr system since I can not hook up the phone line to is since it will knock out my phones (I have DSL and it doesn't like the Receiver) I had the tech here put that info in the Work order as well as that they took my receiver. I call the help desk just to be put on hold then disconnect, Or to be told that someone will call back just so they do not.

I am looking for E-mails to the big guy in HQ so that they really know what is going on ands to inform them that I have a lawyer working on a law suit since they broke the contract between us.

And Last, I would like to here from anyone that have problems with DISH NETWORK. I have a family member that is in a Natl. broadcast news TV and is interested in starting a investigation on them.. They say it may be news worthy!

Dish network is the worst company i have ever encountered. Class action? Fraud? Lies? I will file my full report soon.

Please be aware... if you ever use a credit card with dish network they can access it to charge you -even if the service if unusable, the charges not what you agree to, and service non-existent - the 18 mo contract in their paperwork still stands and allows them to access your account.

Here is the best part... even if you cancel the debit card number on your checking account and get a new one to prevent access, the banks consider it pre-approved and pay whatever charges... cancellation or equipment fees... dish network decides to charge. You must either close the entire account or change banks.

I cancelled a debit card at the bank because of the tj maxx fraud, and this is what happened. Dish network withdrew $373.00... i am taking this up with the bank. Consumers should be notified of this situation, you can bet dish network knows and uses it to their advantage.

Dish network has an 18 mo contract, and no matter what they do, incorrect or blatantly overcharging on your bill, raising the price in 90 days after you sign up, bad service, indian customer service, billing you for a higher package, anything they do they will charge you and expect you to put up with it for 18 months. Buyers beware...

Does anybody out there know the actual physical address for these executives... like charles ergen? Please email me. They seem to hide out. I do have a list and bios of the execs, and am sure they are collecting bonuses and not worrying about us.

My complaints read like many of yours. I have been a abused customer of dish network only since November 2006, and have a 3" high file of paperwork re them, and it is only 4 months later.

Sub: You name it, they've done it!

The retailer who came out to install the dish put it in my neighbor's yard in the winter, before the leaves on a ton of trees came out. He also connected the wrong cable and the wrong switch, using a splitter, instead of a SWITCH. He then took off and refused to respond to complaints from me. He'd always say, "call you back" or " I can sell you some cable".. etc I had a 90 day warranty! What's this sell?

I finally got a Dish tech to come out, he had to change the whole system out, took over 3 hours. Then a few days later, I had to call tech support because I had a snowy screen on TV 2. TV one was fine. The first tech Valerie, hung up on me when she was asked to hold on. The second, Brian, said there was nothing he could do, it was my TV, my fault, blah, blah! I scheduled another tech appointment which couldn't be till 2 days later and called my son who has a BS in computer science. He told me how to fix it on the phone. Very simple steps, very simple instructions.

Meanwhile, they also told me I would get Showtime free for 3 months, but they began charging me again. They also charged me a late charge that I already paid. They said pay the full amt and next bill we will credit you. I got online to pay today and it was a new amount, which I paid. They will probably bill me the balance and a late charge next.

I had Direct TV for 13 yrs and never a problem like this. Dish Sux and I am contracted for 2 yrs! HELP!

3/21/25 called the Dish service desk to report issues with Dish receiver which is over 5 yrs old. The sound on dish stops (random occurs while we are on a Dish tv show or snow appears on the screen . Find if we do a hard reset and wait 15 min. receiver works. Told they could not help as they could not do Troubleshooting. I

Sir channel 706 and channel 709 are not working right.there is no sound.please rectify immediately.

I called today to add netflix to my dish account. Advertisement says new and existing customers are eligible. I was told because I'm a existing customer I cannot have it. False advertising. 7/2/24

My #2 dish remote seems to be worn out. Can I get a replacement remote.

It is a 21.1 IR/UHF Pro