DISH Network review: Service ( 1 comment)

I have been a faithful customer to Dish Network for nearly 8 years. My service was inadvertently interrupted during a period in which there was a billing dispute around April of 2023. The issue was finally resolved and credits were provided in order that I keep the rate for my Welcome Package. My card on file for debuting the monthly payment was compromised and my bill became past due pending receipt of the new card. As a result my rate increased and I was billed 12.99 in late fees. After speaking with a CSR, Joseph and a Supervisor, Sam (whom were very professional and seemed to have been sincere in their efforts to assist, I paid the past due bill of $52.12. I requested time to have upper management review b this issue because I love Dish, but I am seeking the credit adjustment to reduce my bill to the monthly amount billed as of April 2024 and prior; as well as, an adjustment for the late fee, so that I may pay my current bill on or before February 26th and remain a loyal customer. Please cell me with resolution. Thank you kindly.