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I switched from Direct TV to Dish on October 24. Everything I am writing was recorded. My two items I wanted was local channels and access to the Golden State Warriors. I also stated that I do not have strong Wi-Fi where I live.
The technician came the next day. The first thing he had to do was call and reorder the equipment because I received equipment that had to have Wi-Fi. After everything was installed and he left I had no local channels and had to call and pay more. Then I found out I could not get the Warriors that night. I called again and I needed to pay more money. By this time, I was beside myself and felt they had misled me on my subscription. I would not have changed services if I had known I could not get the channels I wanted without paying additional money. I feel this should make my contract voidable. I switched back to Direct TV who had the channels I wanted at no extra charge. I canceled Dish Saturday morning and now they want to charge me $512. I do believe it was fraud on their part for lying to me about the channels.
Rita Tanner
Account # [protected]
Desired outcome: I want the $512 canceled and the $49.99 up front fees returned
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Contact DISH Network’s customer service and escalate your complaint, providing the recorded details and emphasizing that you were misled about channel availability. Request they waive the cancellation fee due to the misrepresentation. If they refuse, consider filing a complaint with the consumer protection agency or seeking legal advice on voiding the contract based on unmet service expectations.