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Direct TV / so desperate to keep clients, that they make it hard to cancel their service

1 United States Review updated:
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I called to cancel DirectTV.. they tried to talk me out of it. I said I am moving to corporate housing for awhile. So they kept insisting that they sign me up for a 6 Month Temporary Suspension and when I was ready to start it up I could call.

They are so desperate to keep clients.. they will do anything to keep them on the books.. including making it hard to cancel.

I get $0 Bills for 5 months.. then all of a sudden a $213 bill (for 1.5 months - if I would have gotten an email for the partial $75 month I would have called then). I call and say that I won't be ready for service for at least another month.. and they would delete the $212 from the account. They want my service so of course they are not gonna charge me for their service I didn't use...

Well, I decided not to use DTV so I called to officially cancel and the $212 fee is still there. I argue how can they charge for something I didn't use. If you don't use electricity.. you don't get charged. If you don't use water.. you don't get charged. WHAT COMPANY CAN CHARGE YOU FOR NOT USING THEIR SERVICE?

They refused to give me my $212... Of course their notes in their computer are incomplete and favor their firm. No note of the last conversation where I was told I would not be charged.

I have spent thousands with DTV and was a HUGE fan of them.

Now.. I am going to blog the heck of my experience and I will cost them many many customers.

And the $1500 annually i spend with a TV provider.. which is $15000+ every decade... will go to AT&T Uverse or some other carrier.

DTV had to squeeze a dime out of me..this is what they get. I probably was responsible for 20-25 clients signing up for DTV and now I will take back those 25 and 50 more.

Cm
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Comments

  • Ro
      2nd of Mar, 2010
    0 Votes

    After cancelling my direct TV account, and paying a cancellation fee, I started getting letters from a collection agency, who refused to talk to me, unless a sent a written request. After several INTERNATIONAL telephone calls direct TV claimed the charges were for payper view from January 2009, which were on my box when I turned it in. When I tried to disput this all I got was pay it, you don't have a choice.

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