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Netflix Complaints Summary

68 Resolved
1347 Unresolved
Our verdict: If considering services from Netflix with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Netflix complaints 1415

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Newest Netflix complaints

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2:20 pm EST
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Netflix Subscription cancelled for paid period

Hi,

On 21-02-2024 I found out that Netflix had removed my subscription from my account. This was done without any notification/explanation.

I contacted customer support through chat. The rep indicated that my subscription was cancelled due to 'unusual activity' but could not explain what it was about.

I was told that I needed to restart my subscription with a different card and basically pay double for part of the period I paid already for.

The credit card was used for 2 consecutive payments which were both successful.

It's unacceptable that Netflix cancel the subscription while it was paid for without any explanation. What could even be a reasonable explanation for such action?

I doubt whether I will ever restart my subscription with Netflix.

Desired outcome: Netflix should pay back the period: 12/02/2024–11/03/2024Receipt No: 8C12E-76AE1-6D4B0-1D18E

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12:09 am EST
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I received a Netflix card for Christmas (in Canada). We are on vacation for a couple months in another country and brought the card to set up and enjoy Netflix. We went through the account setup and entered the gift card info and everything seemed get set up. We launched Netflix ten it stated that we could not view in ths country. I reached support via...

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5:31 am EST
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Netflix Netflix OTT

This complain related to Netflix charges levied on me. My registered Email Id with Netflix is [protected]@gmail.com and I am using RS/- 199 plan in the past but I called Netflix customer care on 25-Jan-2024 that I am just enquiring that I have to watch Netflix on two screen while just enquiring with him only he changed my plan RS/- 199 to RS/- 499 without my permission and then I asked him please rollback with the old one RS 199 but due to this activity my validity days has been reduced to 12 days in the past my amount will be deducting on 12 every month but its changed to 01 of every month. This is very poor feeling to me. So I request you to take proper action on this and I need my 12 days validity back.

Claimed loss: 299(12 days)

Desired outcome: Please refund my 12 Days back

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Is Netflix legit?

Our verdict: Complaints Board's thorough examination reveals Netflix as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Netflix stands out for its commitment to quality and security. Clients considering Netflix should delve into its customer service record to gauge compatibility with their expectations.

Netflix earns 91% level of Trustworthiness

Perfect Trust Endorsement: Netflix achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Netflix. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Netflix has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Netflix has claimed the domain name for netflix.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Netflix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Netflix website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Netflix.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Netflix as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Netflix and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Netflix has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 1415 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Netflix protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Netflix. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:18 pm EST
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Netflix Autoplay has stopped working as intended

Being a person who can not sleep I really liked how I can put on a show and have it play continuesly.. I dis this for over 2 years with no issue...2 weeks ago my account got paused for some reason and took a week to get fixxed...

Now when watching a show I keep getting a pop up askinf if I am still watching...Netflix says turn off auto-play... The whole point of auto-play is to keep playing... Not get up to keep starting new episodes... I tryed calling and get due to high call volume them chatted with a [censored] who did not unserstand basic english... Horrible service... Stupid changes that many hate.. Greedy price changes... I will use any of the free sites id I will have to see ads.. Nice job losing customers craplflix

Claimed loss: Uninterupted sleep

Desired outcome: Make autoplay work like it did with no pop up

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5:15 pm EST
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Netflix Old Content

I have been paying for Netflix for some time now however I rarely use this platform because the content is so old that there is no sense in logging on to see the same shows. Also if you watch a show it will be at least two years before they get to the next season. I watch more YouTube for free so Netflix before you lose another family of customers please step your service up for 2024. Happy New Year

Claimed loss: Paying for a crap service with no new content.Provide new content with some diversity

Desired outcome: I want bang for my buck however I am being charged more for a crap service with old content.

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Bluedog75
Monmouth junction, US
Jan 18, 2024 9:04 pm EST
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I been using netflix over 2 years free with my phone service..i'd put on a show and it would play until i shut it off..now netflix changes plans which puts ads& the app and now i get a stupid pop up every 30 mins or so asking if i am still watching and this has just started this week..customer service is horrendous& only repeats the non working faq and turn off auto-play...the pointn of auto-play is to keep playing..haha...if i have to see ads i will use tubi,crackle,peacock,philo or plex

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2:09 pm EST
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Netflix Inappropriate content

Netflix has a series out now titled 'Obliterated' and I feel that they have really crossed a red line here: the content in this series goes well beyond 'salty' and has now crossed into what I consider to be obscene pornographic territory. This show depicts overt sexual acts and displays body parts that I would never have imagined seeing in anything less than an 'X-rated' show. This includes openly displaying male/female body parts and drug use.

I think that I have been fairly patient and tolerant with Netflix over the years with their pushing the envelope on these issues but this show is a bridge too far.

Desired outcome: Remove this show and anything like it. This is to include everything scheduled to be broadcast.

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4:29 pm EST
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Netflix Netflix customer service billing

On November 27th I received an email that said my Netflix plan would change at the next billing cycle. I went into my account to try to change it back to the original basic plan that I had but there was no option to do that.

I called customer service on December 1st and told them that my disabled son pushed the wrong button and I would like to go back to the basic plan. Mark at customer service told me that he did not have the option to switch me back to the basic plan. I had to cancel my service because I cannot afford $17 a month.

The rules of Netflix state that the basic plan is not available to new or rejoining members. The basic plan is only available for members who are existing. I explored that we made a mistake and that I didn't sign my password. Mark still did not change it back.

Claimed loss: Loss of favorite TV service. Loss of peaceful mindset.

Desired outcome: I want to change back to the basic plan for $9.99 per month please.

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12:20 am EST
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Netflix, My family and I have been loyal customers of your service for years & have enjoyed your entertainment greatly. Recently, upon trying to relax after a stressful day, I went to my TV to turn on Netflix, only to realize that you implemented your new “households” system, which requires families to pay an extra $7.99 per month for additional member...

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12:22 pm EST

Netflix I'm complaining about a show being canceled

The show is called 'the imperfects' it's a netflix original. Netflix please realize that you're failing yourselves by canceling all your shows — please im begging you bring it back. It gives me joy watching that show and knowing that i'll never get it back hurts so please. Just bring it back.

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3:13 pm EDT
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I am reporting a crime that is happening with the approval of NETFLIX at this moment. Now I live in Spain, but before my Netflix account was Brazilian and was associated for two years with my phone provider in Brazil. I am a NETFLIX client since 2015. But now I have no contact with the phone company in Brazil, and at this moment, I no longer have access to...

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9:50 am EDT
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Netflix UK Manifest series

I'm in the UK and I watched season 1 of Manifest, I was really enjoying it and it automatically went to the next season - nothing I watched was making any sense, series 1 left me on a cliff hanger and I see the person who was shot is walking around as usual, so they're not dead. Then I click back and see that I'm watching season 4, there is no season 2 or 3 - what on earth is going on?! I'm really disappointed and have, of course, stopped watching this now but I'm left really fed up and annoyed. I don't pay to be left with stupidity like this. Why do this?

Desired outcome: put on season 2 and 3 immediately please

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9:13 pm EDT
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The lack of customer service @Netflix.com is incredulous. I was on the phone with the customer service department for at lease 1 hour 20 minutes and 8 seconds, which is when I last took a screen shot of how long I had been on hold with them and the run around they had been giving me. My user account was hacked. NetFlix refused to tell me when / by how ...

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2:37 pm EDT
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Netflix Lockwood and Co, the imperfects, and i am not okay with this(the show)

you keep making new season after new season and it's always the 1st one never a second, they always lead into a massive cliffhanger, without pursuit of a second season. They need a second season and the only reason you can't get people to watch the shows is because people pay Netflix to watch already completed and fulfilled story lines. not to watch an amazing new show just for it to be that: New. never to grow old and never to gain enough momentum from a second season if you only add a tiny bit of a show no one is going to watch something with one season if they don't think they're will be a second.

Desired outcome: i would like these three shows and more to have momentum. A second season. a reason they're there in the 1st place. a second chance

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7:07 am EDT

Netflix Netflix

We have used this service off and on. We think it's too pricey.

10/02/2023

I canceled my Netflix account thru their app

10/03/2023

I checked my bank account, and saw that I was charged.I chatted with the company for a refund, we are still waiting. They are so quick to take money, but snail slow to return. They are not a good company for watching movies.

Desired outcome: Money Back

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6:39 pm EDT
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Yesterday I was watching a tv show and my girlfriend living in a different city from me, 8hrs away to be exact. We call on the phone to watch shows/movies together, basically pretending we are together while watching something. We were watching an episode and it played fine then the next episode it kicked me out saying that i need to either buy an entirely...

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3:36 pm EDT

Netflix I bought subscription for two devices but I must frequently confirm i’m the owner

Modern technology but same devices I use and frequently I should confirm I’m not stealing my own account. I contacted customer support and first they said I can use only one device but recently I upgraded my plan to use 2 devices. Basically customer support doesn’t have any idea about it I simply wasted my time chatting with them.

Netflix is a huge company and their application or whatever the system that they are using doesn’t identify same devices when you are using all the time

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cwtpc
, US
Sep 20, 2023 6:01 pm EDT

They determine your 'household' by the internet connection, so if you're having issues with 2 tvs within your own household check with your ISP why it looks like a separate connection to the system. If you're sharing the account with someone outside your household, depending on your region you may be able to buy an Extra Member slot (a side account, basically) for an additional fee.

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3:30 am EDT
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You’re a huge company that’s been very successful. I get it, you don’t want everyone sharing passwords with their next door neighbors or international girlfriends, but you have locked me out of my immediate family account due to my living despite: a) being a college student b) spent years being a customer (since you first released dvds online only (we...

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8:52 am EDT
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Netflix Payment taken twice for months!

I originally paid for my netflix via subscription but due to the fact that my netflix wasn't working I redid the subscription on my smart TV. All good or so I thought. I used a different account when I redid the netflix on my TV so didn't notice that payments were still being taken from my other account. When I contacted netflix they said they could only pay back one month, even though they owed me many months, and when asked for a complaints number/address/email was told they didn't have one. Always check!

Desired outcome: My money back. Times are hard enough as it is and being a pensioner every penny definitely counts.

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cwtpc
, US
Sep 20, 2023 6:10 pm EDT

The silver lining here is that you noticed it now and were able to cancel the duplicate account. Next time if you're having issues with your device or account, don't start a new one, call the customer service instead of starting a 2nd paid subscription.

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4:01 pm EDT
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Netflix Took my payment before it was due

My payment comes out directly on the 8th of every month. These last two months Netflix has been taking it out on the 4th. So when I called customer service I asked them to refund the money to my card and I would pay it on the 8th of the month like always. The guy was rude and said if he refunded me the money back to my card it would cancel my Netflix account. The money that was taken from my chime card was just deposited to my account due to an emergency so now, I can't get pay for my medications that I must have in order to stay alive but I can still watch my Netflix. If someone wants to review my account it will show I have never missed a payment ever! The payment way taken out of my account this morning September 4th,2023. I can be reached at [protected] my email is [protected]@gmail.com

Hopefully this can be resolved without the cancellation of my Netflix account.

Desired outcome: Payment returned until the 8th of October which is in 4 days without the cancellation of my Netflix account

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10:28 pm EDT

Netflix Designated Survivor Season 3

I began watching Designated Survivor Season 3 yesterday and was shocked at the amount of vulgarity. Just because you can add vulgarity doesn’t mean you should. I’m grateful my daughter didn’t continue to watch this show with me. Today, 9/2/23, I began watching episode 4 today and was completely offended and caught off guard with a pornographic scene between two men. Thank fully my children were not in the room during that moment! Shame on you for offering X-rated content on this show. Between this and the constant price increases, I am contemplating cancelling Netflix so my children are not unintentionally exposed to offensive and inappropriate content.

Desired outcome: Don’t include x-rated context in shows. If you feel you need to include these offensive things for the minority of people who are interested, Always boldly advise of x-rated content or start another Netflix-X branch.

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Overview of Netflix customer experience

Netflix, the popular streaming service, has been receiving a lot of negative feedback from its customers. Many users have complained about the limited selection of movies and TV shows, with some even claiming that the content is outdated. Others have reported issues with the streaming quality, with frequent buffering and slow loading times. Additionally, some customers have expressed frustration with the company's customer service, citing long wait times and unhelpful representatives. Overall, these issues have left many users feeling dissatisfied with their Netflix experience.
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