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4.4 9653 Reviews

How responsive is Netflix's customer service?

68 Resolved
1350 Unresolved
Very poor 🤒
We don't know much about how Netflix handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Netflix and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Netflix A Mixed Bag of Experiences with Netflix

As someone deeply immersed in the world of entertainment, I understand the importance of a reliable streaming service like Netflix. Reading through various customer reviews, it's evident that Netflix has its strengths and weaknesses. Some customers praise the platform for its exclusive content like 'Stranger Things' and 'Black Mirror,' highlighting the quality of their TV series. On the other hand, there are concerns raised about customer service issues, unexpected price hikes, and limitations on sharing accounts. It's clear that Netflix has room for improvement in certain areas to enhance the overall user experience. Despite the mixed feedback, Netflix remains a popular choice for many due to its diverse library of movies and shows. If you value exclusive content and convenience, Netflix could still be the right fit for your entertainment needs.

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Netflix Well worth it but nothing less than a decade old

I enjoy Netflix and having the ability to have thousands of media options available. Price is kept reasonable to the consumer for affordability. This coupled with hulu allow me to forgo cable and is 10 times cheaper and lets me have more to watch. I've never had an issue with customer service and have always found them to be easy to work with. 2019_____________
Add on: I enjoyed Netflix in 2017 and took a leave from it for 2.5 years. I recently reactivated it for 6 months 2020. Several old tv shows that were fan favorites got removed. Main hollywood favorites got replaced with terrible seconds. Netflix doesn't supply full seasons and leaves you missing a season here or there. Watch one show and the algorithm fills up your page with this or that. Watch one cartoon and it fills your page suggestions up with cartoons. I tried to find other stuff to watch under different categories and it wouldn't display anything but children shows.

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Netflix Love, love, love this service

It's not a website - it's a window into filmography and describes 90% of my downtime. Yes, I am biased - and use Netflix every day I've even paid for my family to use this service, as they have their own viewing habits. I like the feature to set up different accounts and I also enjoy the email/whatsapp notification for a new series link or episode. It's one of the few websites which has changed the way I spend my leisure time and I think concept for investing in new netflix shows are funded in a non-traditional, low budget series really supports the fact, I am enjoying TV more now than I have ever watched before.
So, in summary - give netflix your money every month and you'll enjoy every moment of the new series released to your devices. There's no debating the matter. The service is far better than Amazon Prime, Now TV or Apple TV (ive used them all) and wayyyy better than getting a DVD delivered or going to the local video shop (awww, remember those days?)

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Is Netflix legit?

Our verdict: Complaints Board's thorough examination reveals Netflix as a legitimate entity with notable strengths. Despite a 4% resolution rate on customer complaints, which invites a closer look, Netflix stands out for its commitment to quality and security. Clients considering Netflix should delve into its customer service record to gauge compatibility with their expectations.

Netflix earns 91% level of Trustworthiness

Perfect Trust Endorsement: Netflix achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Netflix. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Netflix has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Netflix has claimed the domain name for netflix.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Netflix.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Netflix.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Netflix as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Netflix and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Netflix has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 1418 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Netflix protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Netflix. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Extensive content library
    2. Original programming quality
    3. User-friendly interface
    4. No commercials or ads
    5. Multi-device streaming
  1. Cons
    1. Limited New Release Selection
    2. Increasing Subscription Prices
    3. Intense Competition from Rivals
    4. Content Removal Due to Licensing
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Netflix Netflix Dual Membership for $20/mo gives you access to 100,000 titles! Beat That!

If you want the Best Entertainment Value then a Dual Membership to Netflix is second to none.
The cost of for rights to streaming content is very competitive and expensive. Netflix still leads, and you pay $8-10/mo for streaming, I think currently about 4,000 titles, and increasingly original Netflix production.
Here's the goldmine everyone seems to be ignoring being so fixated on streaming -- If you want a great depth and breadth of content, Netflix DVD library is second to none! 93,000 titles! And access to New Releases, 9-18 months before they go to streaming, if at all. I pay $12/mo for 2 DVD's at a time. I might watch 8 DVD's month at this flat fee. If they were all new releases you could use Amazon PPV and pay $6/pop and the same 8 movies would cost you $48 in a month.

So for $20/mo I get the best streaming [protected]@ $8/mo for one TV and 12/mo for 2 DVD's at a time. So for $20/mo I get access to 100,000 titles! No streaming service alone will ever be able to match this simply because Netflix bought DVD rights cheap for years before the competition woke up and have an incomparable library of TItles - 93,000 plus access to New Releases on DVD. Streaming is great for skimming the surface. DVD's for going deep. Can't imagine where you can spend $20/mo for a comparable value of nearly 100,000 titles! Dust of your DVD player or go buy one.

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Netflix Shows I never heard of

Ok so I live in Ireland and I only use saorview tv. Sky tv is just too expensive for how little I would be watching. So my 2 brothers and I went together to get the 4 screen Netflix account for 12 a month. It's great. Lots of programmes I had never heard of and in some cases programmes which my jobs had stopped me keeping up with so the convenience of Netflix is amazing. New stuff added each month then to make it better. I love how we have individual profiles so my list is just mine and the KIDS profile is separate so if my cousin's come this profile is there automatically so on our Netflix from the beginning it was one profile plus kids but then we edited and now have our 3 individual profiles plus kids. So they don't have to see what I'm watching and their programmes won't be in my list either. Also there are Netflix original series which won't be seen anywhere else. I'm obsessed with hemlock grove right now. All in all Netflix is a welcome and cheap edition. And also my broadband is unbelievably bad its only 1.7MB and the Netflix works on a smart tv and 2 phones at the same time so don't listen to this "you need at least 2MB". Oh and also don't forget the first month is free, at the beginning you give your card details but you will not be charged until the last day when you will then be charged for the following month but you can cancel before this day and not be charged.

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Netflix Since the early days

I have been a member of netflix since their earliest days and am still old school in that I receive actual disks in the mail. Don't ask me why - it just works for me. I've never had a problem and find that turnaround time is fairly fast. I think I am near a distribution center. I can mail a watched disk back in the morning and receive notification that something new is on its way evening.
I have used Netflix to watch many, many cable shows I never had the chance to see when they first aired - series like The Sopranos and Nip/Tuck. Netflix's inventory includes many shows I enjoyed the first time and want to watch again in sequence like The Office and Parenthood. It's also good for viewing shows I never paid attention to when they were new but want to watch once hearing the hype later.
I appreciate the short and sweet online descriptions for shows and movies and find the site incredibly easy to navigate. I choose not to rank what I have seen because I know many suggestions for things I might like would follow.
I know it's probably crazy but I also use Netflix for research. (Yes, I know about google and others made for this purpose.) Often, we will see an actor and wonder what he or she was in before. A quick search on Netflix almost always gets us an answer.
I have been hearing about rate increases the last couple days. Although I love getting the little red envelope in the mail, I am not sure I will continue the disk plan if rates will affect it too much.

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Netflix Netflix has truly revolutionized

Netflix has truly revolutionized the way we consume entertainment. With a vast library of shows, movies, documentaries, and original content, it has become the go-to streaming platform for millions of users worldwide. As an avid Netflix subscriber, I can confidently say that this service has exceeded my expectations in every aspect.

Firstly, the user interface is incredibly user-friendly and intuitive. Navigating through the extensive library is seamless, thanks to well-organized categories, personalized recommendations, and a powerful search engine. It is effortless to find content that suits my mood or interests, making the browsing experience enjoyable and efficient.

The content variety on Netflix is unparalleled. From critically acclaimed TV series like "Stranger Things," "The Crown," and "Breaking Bad" to blockbuster movies, Netflix offers something for everyone. Additionally, their commitment to producing original content has given rise to exceptional shows like "Ozark," "Narcos," and "The Witcher." These exclusive series not only showcase the platform's dedication to quality but also offer unique and engaging storytelling that keeps viewers hooked.

What sets Netflix apart from other streaming services is its commitment to diversity and inclusivity. The platform offers a multitude of international content, allowing users to explore different cultures and perspectives. From Korean dramas like "Crash Landing on You" to Spanish thrillers like "Money Heist," Netflix embraces global storytelling, making it a truly inclusive platform.

Furthermore, Netflix's recommendation algorithm is a game-changer. It learns from your viewing habits and suggests content tailored to your preferences. This feature has introduced me to numerous hidden gems that I might have otherwise missed, expanding my horizons and exposing me to new genres and creators.

The streaming quality on Netflix is exceptional, with options to stream in HD or even 4K, depending on your subscription plan and device capabilities. The seamless streaming experience, combined with the ability to download content for offline viewing, ensures that you can enjoy your favorite shows and movies anytime, anywhere.

Lastly, Netflix's affordability and flexibility make it an unbeatable value for money. With various subscription plans catering to different needs and budgets, it offers a range of options for individuals and families alike. Whether you're a casual viewer or a binge-watcher, Netflix has a plan that suits your needs.

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Netflix 11 days subscription ripped off + Call Center Incredibility

PLEASE, I REQUEST SOMEONE TO LISTEN TO MY CALL CENTRE CALLS ATTEMPT."
NETFLIX IS SO INCREDIBLE WITH CUSTOMERS ALLOWING A RIPPE OFF AND THEY WILL NEVER INVESTIGATE YOUR ISSUE, BEING SO IRRESPONSIBLE WITH THEIR CLIENTS. IT'S VERY ANNOYING FEELING THAT NO ONE IS Willing TO HELP YOU.

Netflix is in almost everyone's home, yet they really seem not to care solving problems or to respect their customers due too many excuses + Blaming much on customer End, and worse they claim giving credits while they didn't and they refuse listening to previous records.

We subscribed to STANDARD Using brother Email. We renew IT whenever needed. So the story as Follows

December 28th, 2022. We paid Standard which allows you use to screens at the same time. Out of sudden the screen should ANNOYING renewal messages by the second week. And SERVICE STOPPED ON 17TH JANUARY 2023...
I called to address the issue. There are too many excuses in every call and never solution and they go like "You want to cancel your account or pay new fees?"

No solition.
1-they tried pointing at the due date. That it is recorded to be 17th of every month and so service stopped even though you are ripped off because this is how it is.

2- someone has upgraded to 4 screens and that is why it stopped on the 17th. The Lady Agent at probably second call. Informed me that THE UPGRADE CAN JUST HAPPEN SIMPLY BY PRESSING YES TO IT. They blamed it on us... I tried to explain that you created the sharing service, so you must protect who ever paid by at least a conformation or an informative email saying that someone has upgraded... when i said this probably happened by mistake. They said it is your fault to share your account... I can't believe they created a sharing service and no confirmation for any addition and BLAME IT ON YOU FOR SHARING. I thought this is what their business all about. SHARING...Guess what was the respond by one of the agents " This is how it is, we can't offer anything."

- Credibility Gap was the worst and felt insulted and belittled by thatwas the worset.
One of the time waste attempts. They offered 25% off if i renew subscription and simply forgetting about the 11 days i was deprived of. I refused obviously. BUT TODAY 14TH FEB 2023 QATAR TIME. I CALLED AND THEY WEREN'T COOPERATIVE PLUS THE AGENT CLAIMED I WAS CREDITED 15 $ AND THEY RETURNED MY SCREEN AND ALLOWED TO USE THE SERVICE ON JANUARY 2023, ADDRESSING THAT MY ISSUE WAS SOLVED... I SAID THAT IS NOT A FACT AND THE SCREEN STILL OFF SINCE JAN 17TH 2023. ASKING HIM TO INVESTIGATE AND LISTEN TO PREVIOUS CALSS... AGENT CARELESSLY SAID NOTHING TO INVESTIGATE AND NOT NECESSARY TO LISTEN TO RECORDS...
I CAN'T BELIEVE THEY SIMPLY CLAIM THAT I WAS CREDITED AND ISSIE WAS SOLVED AND IMPOSE THAT FALSE ASSUMPTION AND NOT WILLING TO BELIEVE ME NOR LISTEN TO PREVIOUS RECORDS THAT PROVES MY SOLUTION HAS NEVER BEEN SOLVED AND STILL I'M DEPRIVED FROM THOSE 11 DAYS..

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Netflix Netflix has become one of the biggest scams on the streaming market

I live by myself have multiple TV's in my house hold, and talked to a representative about 3 years ago about adding my parents to my account even though they don't live with me. They told me to get a premium account which allows you to add up to 2 people who don't live with you. So for over 3 years now I've been paying $300 a year so my parents could use my Netflix. This is what the plan description says

Premium
Unlimited ad-free movies, TV shows, and mobile games
Watch on 4 supported devices at a time
Watch in Ultra HD
Download on 6 supported devices at a time
Option to add up to 2 extra members who don't live with you
Netflix spatial audio
It list in a completely separate area that: Premium: 20.99 CAD / month (extra member slots*** can be added for 7.99 CAD each / month) which to me and every single person I know means that if I need anything above the 2 extra members included with my premium account it will be an additional charge. This thinking was also confirmed by the scam artist over at Netflix when I spoke to them. Come to find out that after this new primary residence verification thing they are doing, that was not the case at all and that I (according to them) misread the plan details and its not the responsibility of Netflix to ensure I understand my plan details. Even though this was the description of the plan I was given by a customer service rep at Netflix. I'm a single guy who lives by himself. I could of got a basic plan for $10 a month and saved myself almost $200 a year for the last 3-4 years and received the exact same benefits I was receiving from a premium plan. Called Netflix today and was basically told sorry about my luck. So I have cancelled my subscription after being robbed of hundreds of dollars for nothing. Zero compensation offered for being mislead by a representative of Netflix, absolutely no care at all that a member was leaving after having Netflix for over 15 years. In all honesty with the content included lately I'd advise everyone to switch to one of the other providers with better content and clearly better customer service. I understand the update to stop people from sharing their Netflix accounts and I to could of scammed them and just had a basic account and shared my password with multiple people. But I paid for premium so that I could share with other people and it turns out that instead of supporting the company that provides me with entertainment with the accurate member rate and not scamming them, they were scamming me the entire time. Why would a single guy who lives by himself need the ability to watch on 4 separate devices at the same time and download on 6 different devices at the same time. Why would I agree to all of those add-ons that were explained to me by a representative If I didn't think it was part of sharing with my family as explained to me by an employee of Netflix. 10 year member lost and hopefully many more. Congrats Netflix your greed will cost you in the end. Sincerely scammed out of hundreds of dollars by Netflix.

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Netflix 6.50/month additional cost for the plan.

I received an email advising that my plan had been changed to the most expensive plan (I was on the grandfathered plan), which is essentially the same thing. I called in to have this corrected as this was not a change that I made. I was told by Netflix that I couldn't go back to my plan because it no longer existed. They kept insisting that I made the change, again, I didn't, my account was hacked. So because my account was hacked I now had to pay an additional 6.50/month to get the same thing that I was getting prior to that? I was also told on the same call that a manager would call me back only to find out, when I called back and after receiving no call, that Netflix doesn't do callbacks. So to review, Netflix hacked my account (can't think of anyone else who benefited), gaslit me saying I did it, told me someone would call me back and didn't. They obviously have a monopoly on their programming and feel that they can treat their customers however they want.

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Netflix Subscription cancelled for paid period

Hi,

On 21-02-2024 I found out that Netflix had removed my subscription from my account. This was done without any notification/explanation.

I contacted customer support through chat. The rep indicated that my subscription was cancelled due to 'unusual activity' but could not explain what it was about.

I was told that I needed to restart my subscription with a different card and basically pay double for part of the period I paid already for.

The credit card was used for 2 consecutive payments which were both successful.

It's unacceptable that Netflix cancel the subscription while it was paid for without any explanation. What could even be a reasonable explanation for such action?

I doubt whether I will ever restart my subscription with Netflix.

Desired outcome: Netflix should pay back the period: 12/02/2024–11/03/2024Receipt No: 8C12E-76AE1-6D4B0-1D18E

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Netflix - Netflix gift card

I received a Netflix card for Christmas (in Canada). We are on vacation for a couple months in another country and brought the card to set up and enjoy Netflix. We went through the account setup and entered the gift card info and everything seemed get set up. We launched Netflix ten it stated that we could not view in ths country. I reached support via...

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Netflix Netflix OTT

This complain related to Netflix charges levied on me. My registered Email Id with Netflix is [protected]@gmail.com and I am using RS/- 199 plan in the past but I called Netflix customer care on 25-Jan-2024 that I am just enquiring that I have to watch Netflix on two screen while just enquiring with him only he changed my plan RS/- 199 to RS/- 499 without my permission and then I asked him please rollback with the old one RS 199 but due to this activity my validity days has been reduced to 12 days in the past my amount will be deducting on 12 every month but its changed to 01 of every month. This is very poor feeling to me. So I request you to take proper action on this and I need my 12 days validity back.

Claimed loss: 299(12 days)

Desired outcome: Please refund my 12 Days back

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Netflix Autoplay has stopped working as intended

Being a person who can not sleep I really liked how I can put on a show and have it play continuesly.. I dis this for over 2 years with no issue...2 weeks ago my account got paused for some reason and took a week to get fixxed...

Now when watching a show I keep getting a pop up askinf if I am still watching...Netflix says turn off auto-play... The whole point of auto-play is to keep playing... Not get up to keep starting new episodes... I tryed calling and get due to high call volume them chatted with a [censored] who did not unserstand basic english... Horrible service... Stupid changes that many hate.. Greedy price changes... I will use any of the free sites id I will have to see ads.. Nice job losing customers craplflix

Claimed loss: Uninterupted sleep

Desired outcome: Make autoplay work like it did with no pop up

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Netflix Old Content

I have been paying for Netflix for some time now however I rarely use this platform because the content is so old that there is no sense in logging on to see the same shows. Also if you watch a show it will be at least two years before they get to the next season. I watch more YouTube for free so Netflix before you lose another family of customers please step your service up for 2024. Happy New Year

Claimed loss: Paying for a crap service with no new content.Provide new content with some diversity

Desired outcome: I want bang for my buck however I am being charged more for a crap service with old content.

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Jan 18, 2024 9:04 pm EST
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I been using netflix over 2 years free with my phone service..i'd put on a show and it would play until i shut it off..now netflix changes plans which puts ads& the app and now i get a stupid pop up every 30 mins or so asking if i am still watching and this has just started this week..customer service is horrendous& only repeats the non working faq and turn off auto-play...the pointn of auto-play is to keep playing..haha...if i have to see ads i will use tubi,crackle,peacock,philo or plex

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Netflix Inappropriate content

Netflix has a series out now titled 'Obliterated' and I feel that they have really crossed a red line here: the content in this series goes well beyond 'salty' and has now crossed into what I consider to be obscene pornographic territory. This show depicts overt sexual acts and displays body parts that I would never have imagined seeing in anything less than an 'X-rated' show. This includes openly displaying male/female body parts and drug use.

I think that I have been fairly patient and tolerant with Netflix over the years with their pushing the envelope on these issues but this show is a bridge too far.

Desired outcome: Remove this show and anything like it. This is to include everything scheduled to be broadcast.

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Netflix Netflix customer service billing

On November 27th I received an email that said my Netflix plan would change at the next billing cycle. I went into my account to try to change it back to the original basic plan that I had but there was no option to do that.

I called customer service on December 1st and told them that my disabled son pushed the wrong button and I would like to go back to the basic plan. Mark at customer service told me that he did not have the option to switch me back to the basic plan. I had to cancel my service because I cannot afford $17 a month.

The rules of Netflix state that the basic plan is not available to new or rejoining members. The basic plan is only available for members who are existing. I explored that we made a mistake and that I didn't sign my password. Mark still did not change it back.

Claimed loss: Loss of favorite TV service. Loss of peaceful mindset.

Desired outcome: I want to change back to the basic plan for $9.99 per month please.

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Netflix - New netflix household system

Netflix, My family and I have been loyal customers of your service for years & have enjoyed your entertainment greatly. Recently, upon trying to relax after a stressful day, I went to my TV to turn on Netflix, only to realize that you implemented your new “households” system, which requires families to pay an extra $7.99 per month for additional member...

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Netflix I'm complaining about a show being canceled

The show is called 'the imperfects' it's a netflix original. Netflix please realize that you're failing yourselves by canceling all your shows — please im begging you bring it back. It gives me joy watching that show and knowing that i'll never get it back hurts so please. Just bring it back.

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Netflix - Control of my subscription area account given to a third party partner

I am reporting a crime that is happening with the approval of NETFLIX at this moment. Now I live in Spain, but before my Netflix account was Brazilian and was associated for two years with my phone provider in Brazil. I am a NETFLIX client since 2015. But now I have no contact with the phone company in Brazil, and at this moment, I no longer have access to...

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Netflix In-depth Review

Pricing and Subscription Options: Netflix offers a variety of subscription options to fit different budgets and viewing preferences. From the basic plan to the premium plan, users can choose the one that best suits their needs. The pricing is reasonable considering the vast content library and the convenience of streaming.

Content Library: Netflix boasts an extensive content library that caters to a wide range of interests. From popular TV shows to blockbuster movies, documentaries, and even original content, there is something for everyone. The library is regularly updated with new releases, ensuring that users always have something fresh to watch.

User Interface and Experience: Netflix's user interface is sleek, intuitive, and easy to navigate. The platform provides a seamless experience, allowing users to effortlessly browse through the content library, create personalized profiles, and manage their viewing history. The search function is efficient, making it simple to find specific titles or genres.

Streaming Quality: Netflix offers high-quality streaming, with options for both standard definition and high definition. The streaming is smooth and buffer-free, provided you have a stable internet connection. The platform also supports 4K Ultra HD streaming for those who want to enjoy their favorite shows and movies in stunning detail.

Device Compatibility: Netflix is compatible with a wide range of devices, including smartphones, tablets, smart TVs, gaming consoles, and streaming devices. Whether you prefer to watch on the go or on a big screen, Netflix ensures that you can access your favorite content anytime, anywhere.

Original Content: Netflix has made a name for itself with its impressive lineup of original content. From critically acclaimed series like "Stranger Things" to award-winning movies, the platform continues to deliver unique and captivating content that keeps viewers hooked. The variety and quality of Netflix's original productions are commendable.

Customer Support: Netflix provides excellent customer support, with various channels available for assistance. Users can reach out to the support team via live chat, email, or phone, and can expect prompt and helpful responses. The comprehensive help center also offers a wealth of resources and FAQs to address common issues.

Accessibility Features: Netflix is committed to inclusivity and offers a range of accessibility features. Subtitles and closed captions are available in multiple languages, making content accessible to those with hearing impairments. Additionally, audio descriptions are provided for visually impaired viewers, enhancing the overall viewing experience.

Personalization and Recommendations: Netflix's recommendation algorithm is highly effective in suggesting content based on users' viewing history and preferences. The platform takes into account individual tastes and provides personalized recommendations, making it easier to discover new shows and movies that align with your interests.

Account Management and Security: Netflix prioritizes account management and security. Users can easily manage their subscription, update payment details, and monitor viewing activity. The platform also offers multiple security features, such as two-factor authentication, to ensure the protection of user accounts and personal information.

How to file a complaint about Netflix?

Here is a guide on how to file a complaint or review about Netflix on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Netflix in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Netflix. Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about Netflix on ComplaintsBoard.com.

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Contact Netflix customer service

Phone numbers

+1 (888) 638-3549 +1 (408) 540-3700 More phone numbers

Website

www.netflix.com

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ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Netflix. Discuss the issues you have had with Netflix and work with their customer service team to find a resolution.