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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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10:49 am EST
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CVS rude, arrogant, nasty employees

I will never use CVS pharmacy located in Sherman Oaks again! The employees are rude, unprofessional and believe that they have the power to decide whether or not a prescription is to be filled. Even with the prescription from the prescribing doctor and the approval from the insurance company, one arrogant young pharmacist decided that she was not going to fill a prescription. How dare any pharmacist ever intrude upon the doctor patient relationship and think that they can decide to not give the customer his medication. While trying to explain to the pharmacists the details that she should be aware of regarding the medication, instead, she ignores me, interrupts me, she laughs, speaks in her native language to another pharmacist and completely disregards me. This episde took place once I asked if the medication were ready after waiting an hour and a half, and she non-chalantly waved her hand at me and said "another 10 minutes". It was 20 minutes after that interaction that she told me she was not going to fill my prescriptions. The eliticist superior attitude of this particular pharmacist is revolting and disgusting, If CVS is interested in keeping their custormers, they better take a good long hard look at their pharmacy staff and get rid of many of them ASAP. We are the customers, they should do their job professionally and respectfully. The consistent inability to treat any of their customers as equal human beings should be a huge red flag to the future busines of CVS.

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lindalinda
Sand City, US
May 27, 2011 4:50 am EDT

You are apparently ignorant. I feel that if you would like to speak about a situation you should educate yourself before you speak because you sound like an absolute idiot. Pharmacist have EVERY RIGHT to not fill a medication! They are Doctors of Pharmacy that get their doctoral degree in the pharmacology, treatments, and medicine. If you think all a pharmacist does is count pills and make 130K a year, then you must be an idiot. If a pharmacist for one second feels the medication is unsafe to dispense to the patient they are OBLIGATED to not fill the medication.
Please educate yourself before you speak, thanks.

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sredrosid
Huntsville, US
May 18, 2011 10:42 pm EDT

You people that have commented after are absolutely out of your mind, not to mention rude. You have no idea whether this guy is a ' drug seeker. ' or 'junkie' yet you jump on your high horse so quickly to put him down for being refused THEIR medication. I agree, this should be at the doctors discretion, but I also believe if for whatever reason a pharmacist deems the prescription false. Or wrongly. Prescribed, that under those circumstances they should be able to 'red flag' the prescription, and perhaps call the prescriber to get a detailed look at their personal situation. Under no circumstances, other than false prescriptions do I beliee a pharmacist should have the authority within 20 seconds of neetig you decide wether or not you should be allowed your prescription. The end. That is plainly profiling and discrimination. Get off your high horses and go get a real career other than countig pills if you think you should have the autority over doctor patient relationships.

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MasamuneX
Elswhere, US
Apr 09, 2011 8:17 am EDT

The pharmacist and techs have every right to refuse to fill your prescription for any reason. If for any reason the prescription turns out to be fake or otherwise illegal, then the blame goes completely on the pharmacy staff and fines or harsher legal action can ensue. So if anything at all on your prescription or in the way you behave raises any red flags, it's liable to happen.

You're probably just another drug seeking junkie who's had their bloated sense of entitlement shattered by being told "no" for the first time since you were in diapers.

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John C8
Yucca Valley, US
Mar 07, 2011 12:46 pm EST

"How dare any pharmacist ever intrude upon the doctor patient relationship and think that they can decide to not give the customer his medication."

In every pharmacy it states pharmacist have the right to not fill your RX for religious, moral, or ethic reason. However the pharmacist must also aid you in finding a pharmacy that will fill it. Pharmacist have EVERY right to intrude upon doctor patient relationship. If the pharmacist feels your doctor is wrongly prescribing your prescription and it could be lethal you would rather the pharmacist say what the hell lets fill it anyway? Please...

Pharmacist line of field is medicine, they make it their life. I've seen countless doctors prescribe the wrong dose or even lethal dose of a medication for a patient. If you prescription was a C2, they could have denied it based off they feel the doctor is writing to many controlled and right a report to the DEA.

Since you failed to give us any reason for the refusal to fill, I'm going to assume it's because it was a reasonable reason not to fill your medication.

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5:48 pm EST
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CVS - I smell a huge heep of dung

Caremark sucks, they violate any sense of ethics and legally I'm sure they border on the negative but who is going to help you in a republican set up society. These idiots have carte blanche to do anything they want including violating your rights. Just quit using them and if everyone would get a clue that making complaints on a meaningless board like thi...

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6:54 pm EST
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CVS discrimination & personal attack

The store manager mistreats most all the Spanish speaking costumers that walk into his store especially if they don't speak English. I don't know his last name but his first name is Chuck & what is most intriguing is he is back by the District manager his name is Tim. He follows them all over the store acting if they only go there to steal at times with no probable cause he has search there personal belongings. I am writing this here to you today not because I experience my self but because my wife is an employee at this store & has experience first hand discrimination towards her.Starting with the district manager Tim and going down to the store manager Chuck. They tell how great an employee she is but when she call sick they don't pay her for her time off even after they make her run around getting doctors note & other proves. Even human resource agree that for such a responsible employee like her self she should have not been giving such a hard time. When other employee don't even call in sick & they get paid for sick time including employees that have not even been employ for three months. That might not be discrimination but it is certainly a personal attack on her. Because she has been complaining on how she is being treated since she move here from their Miami stores.I am hoping that some one could come & investigate because I am having a hard time coping with her coming home crying all the time because of all their mistreatment towards her. And make no mistake about this Chuck does discriminate against all the none English speaking costumers that go into that store especially if they are Mexicans. She does not know that I am writing to right now but I could guaranty you that if come and speak to her she will not be afraid to tell you her self. If you do decide to send some one to speak to her, her name is Ivania Morales . Thank you so much for you time sincerely your Jorge Morales

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E A Silva
Santa Rosa, US
Jun 29, 2011 4:55 am EDT

I worked for CVS for over a year, and it was the worst experience of my life ! I believe every word you wrote. When CVS took over our store, after they purchased Longs Drugs, morale went down the toilet. No one was happy, they pressure you, cut your hours, push you to do more work faster, I was treated very, very rudely if I called in sick, they did not want us to, we had to be there, because they cut back the staff so much. Leaving that company was the best thing I did, it was the worst company to work for. I hope your wife can find another job, you are a good husband to care about her, believe me working for CVS is horrible. I will not shop there any more.

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11:58 pm EST
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CVS rude-non-proffesional

I just can not believe how a pharmacy like this that has been established for years could do buisness the way they are. I have been filling with cvs for about 5 years but i'm to my breaking point. I have had enough and I will never fill with them again I am taking my buisness elsewhere. I spend around 2, 000 a month with them so I would figure they would respect me as a customer. I dropped my prescription off on the 10th and they didn't have it all. So they said come back on monday well I did they did not have it nor knew what I was talking about so after going through 4 people they said call tomorro we'll get it resolved. As so I did the lady on the phone was so rude when I called I told her I wanted to pick it up today and she said ok we'll I never recieved a call back so I figured i'll go in the morning well when I get there once again the lady that was suppose to have it ready was not there nor did she leave a note for the morning shift to call for the rest of my medication. Today is the 18th already and it's a friday so now I have to wait till monday untill the regular shift comes in and tha'ts the one that messed up in the first place. This has happend on several occassions I have just let it ride im done with it now. I have a friend who fills at walgreens and when I go in there with him they are always so pleasant and they know him you think by me going there for 5yrs that it would be diffrent. My money and buisness is going anywhere but cvs

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MasamuneX
Elswhere, US
Apr 09, 2011 7:54 am EDT

Mother of God, I refuse to even read this train wreck due to caps lock.

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Kfoxx
Edmonton, CA
Feb 19, 2011 1:40 am EST

writing in Caps will not get your point across for one. Secondly, we are now living in a day and age where the economy is hurting in certain parts of this earth. A business with poor customer service should be really hurting at this point because the smart shopper will and should be doing there purchases with vendors that respect and care about there customer. Kill them with kindness is always the best way. There is over a million Pharmacists on this earth, stop dealing with incompetent company's. Its your money spend it with businesses that make you feel like you are important.

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6:16 pm EST
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CVS poor service

There have been several times with one prescription that requires my doctor's authorization that they have said they faxed it into the doctor. I never received a call from CVS Pharmacy letting me know that the doctor did not send the authorization back so I assumed he did not want me on the prescription. I requested this refill in December of 2010 so in February 2011 I contacted my doctor's office about the prescription and they had faxed the authorization back to CVS Pharmacy on January 13th; however, I was never notified. My doctor's office faxed the prescription again yesterday and when I called today the pharmacy again said they have not received anything from the doctor, now the doctor office has closed for the weekend and this is a prescription that I need. I asked CVS to call my doctor and was told they could not call the doctor had to call them. I understand this may be protocol for CVS but I feel if you are in the business of serving people CVS needs to make sure their clients get what they need and at the very least contact me to let me know they never got anything from my doctor. This is not the first time this issue has happened and as much as I like using CVS I may be forced to go to another pharmacy to make sure I get what I need.

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DisgustedwithDemopolis
, US
Dec 30, 2010 1:44 am EST

I submitted two perscriptions to the pharmacy counter, and was asked if I was waiting or if I was going to pick up the meds. I clearly told the lady I was waiting for the prescriptions, this was approximatly 4:15 in the evening. There were several customers in line behind me and several customers at the pickup counter, so I moved away from the counters and walked up and down the isles close to the pickup counter to 'kill time'. After approximatley 45 minutes I took a seat in the waiting area next to the pickup area to wait and noticed all of the customers that were behind me had left the store and watched several more customers come in, submit the paper perscription, and be served while I was waiting. The lady whom initially waited on me, walked over to the pickup window and stated loud enough for me to hear from where I was sitting that I had been waiting for a long time. She did this twice before I approached the counter and asked if my perscription had been filled. I was told that yes it had been filled, and the 'associate' started searching for the perscriptions. After about 5 minutes of searching and asking other associates if they had seen the perscription with my name on it, one of the people searching for the perscriptions began to fill a bottle, which was then labeled from a fresh printout, bagged and handed to me. The bag only contained one of the perscriptions and I was told the other perscriptions would not be available until the following day. In my opinion there was a hidious mistake made behind the counter, either the script was never filled or it was given to another customer. I should have been informed as soon as the pharmacist realized one of the perscriptions was not available to enable me to choose to go to anther business for one or both perscriptions. Result, my wife and I will not be using CVS in the future, and as soon as I finish this complaint I will log another with my insurance group.

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sue888
Coconut Creek, US
Sep 21, 2011 1:37 am EDT

2nd time this happens and it's unacceptable. the man - cashier #0808438 ( name is Jeffrey I think)at the CVS at Lyons and Hillsboro - 4650 w Hillsboro rd. coconut creek FL - is so rude... others have commented and he still works there!... rude as ever.. this time, I come and he snaps do you have a cvs card?... I said yes, should I swipe it? -- very abruptly he replies, no, ...with a sigh, totally annoyed it seemed, "I have to scan it"... then rolling his eyes, he continues...I replied "the last time I was in here, you were very rude, and you are again this time...you must really hate your job!" I gave him no reason for this reaction.. cvs will hear of this somehow..they don't have a section for complaints on their website.. but this kind of behavior should not be allowed.

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sue888
Coconut Creek, US
Sep 21, 2011 1:33 am EDT

2nd time this happens and it's unacceptable. the man - cashier #0808438 at the cvs at lyons and hillsboro - 4650 w hillsboro rd. coconut creek FL - is so rude... others have as well commented and he's still there... rude as ever.. this time, i come and he snaps do you have a cvs card?... i said yes, should i swipe it? -- very abrutly he replys, no, ...with a sigh, totally anoyed it seemed, "I have to scan it"... then rolling his eyes, he continues... i replied "the last time i was in here, you were very rude, and you are again this time...you must really hate your job!" i gave him no reason for this reaction.. cvs will hear of this some how..they don't have a section for complaints on their website.. but this kind of behavior should not be allowed.

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AAAS
Secaucus, US
May 08, 2011 7:22 pm EDT

I went to CVS for my high Blood Pressure prescription, so pharmacy ask me to wait for 15 minutes so i thought i can do some shopping for my household, I have some coupons to use it .I went to the self checkout counter the old lady was so nasty that she stand next to me the whole time and not even trying to use my coupon manually because the printout was small.They think we are stealing some thing from the store. The manager over their was black he has no manners to talk to the ladies.Its all color difference going on. We all do have some respect . I f we cannot use the valid coupons provides by CVS or the manufactures, why the send us in the mail that u will save this in the store. I want the CVS authority to take the action at CVS store in Secaucus, NEW JERSEY, 07094. I am not the only one who has complaint .I can bring more people who always complaint for them. Even they hide the name also . Day by Day this CVS is becoming racism store .

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K
8:06 pm EST

CVS not following instructions for prescription

I use Cvs pharmacy because that is the only pharmacy my insurance covers. I have been on a new medication for over 1 year now. I also have a card from UCB Parma that gives me $30 off of each refill. Everytime I refill the parmacy has to call UCB to confirm that I have insurance and not on medicare or medicade to receive the discount. Every single time they do not call. Despite telling the pharmacist and techs when I drop off the script, when I come to pick it up..they have not called and try to over ride it in their computer..which I have told them they cannot. They have to call. Once again today went to pick up (my 10th refill) same thing. I told them they had to call..and once again..3 techs and the pharmacist tried to over ride it with no success..finally they called and got the code to get the discount...an hour later I left.

I am sooo tired of this happening ever time! Tried to call the corporate office..of course they are closed..I said if I could go elsewhere I would..but I'm stuck with CVS.

I am pissed off Sandi!

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happy grandma
, US
Mar 06, 2012 3:17 pm EST
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See what I mean? Attitude, attitude, attitude! You simply proved my point. YOU have a job to do. I realize I am nothing to YOU, YOU have made that clear. However, just remember without customers YOU would be out of work! I can get my prescriptions filled at any pharmacy and because of YOU I do not choose CVS. So, who wins? Huh? Huh? Get a factory job where you don't have to deal with the likes of me. OH, that's right. We don't have factories in the U.S. anymore.

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happy grandma
, US
May 17, 2011 5:42 pm EDT
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This seems to be a common complaint regarding CVS. Their pharmacy technicians simply do not listen. They operate like robots and do not go to any additional trouble to make sure their customers are happy. It definitely seems to be "just a job" and not necessarily a service they are performing. In all fairness I will say that attitude seems to be prevalent in the work place theswe days. CVS pharmacy technicians and associates do seem to be a little more "ho-hum" about their customers, though. I have had several experiences with CVS where they simply did not follow through with my prescription issues. Their employees need serious customer service training.

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3:13 pm EST

CVS cleanliness

I recently moved to PA. and thought I would transfer scripts from Rite Aid

to you as you are more convenient. I went into your store and the trash was spewing out of the can in front of the store. I asked the manager to clean and he said sure. 3 hrs. later not done. In store today and filthy. I will not do business with such indifference. I suggest you send in your DM on a surprise visit. Or is it him TOO? I have been retail for years and if my store were to ever look that way I would expect to be fired. Your DM and manager are the only front line to the consumer. I just thought does the company even care?

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Ashley Torm
Port Charlotte, US
Aug 27, 2012 1:51 pm EDT

Wow. I am doing a science fair project on the cleanliness of CVS, Walmart, and Publix shopping carts and restrooms. I am very surprised at this CVS act. Even though I am not trying to study the trash can cleanliness, I am still using your ideas about the trash. Being a fired CVS manager, you probably know a lot about the way things occurred in your CVS. Do you have any thoughts you would like to share about how often the shopping carts were cleaned and how often the restrooms were cleaned? I am in need of some information. You would be a big help.

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fired CVS manager
Sturbridge, US
May 19, 2011 9:17 pm EDT

CVS corporate kind of cares...at least they used to care. A few years back they had consumers wear special glasses where it tracked where the consumer was looking while they entered the store, shopped the store and then checked out. 90% of all women looked at the front trash. Managers were directed to move the trash as far away from the entrance as possible. Managers were also required to empty the trash 3X per day. We all did this and agreed that an overflowing trash barell is gross. In the managers defense, CVS is cheap and send us the thinnest bags on the planet, and when you have 3 employees stuck with needles in 2 years you can understand why no one wants to empty the trash.

The real reason is that CVS has cut staffing hours by 40% over the last 18 months. Managers are threatened with their jobs daily. Managers are told they need to keep their employees happy (CVS wants to be in the top 100 places to work) . So when an employee refuses to do a task or they have bad customer service skills managers need to get DM approval before documenting a conversation. Field managers have been trained to say bad employees have bad managers...so if you try to write someone up, your DM is going to say "what did you do to cause the situation?" Bottom line - CVS just wants to be on lists, they don't care about the customer, they don't care about the employees...its all about being profitable to their shareholders.

(Shareholders requested a major reduction in inventory and payroll, you'll notice the stores are light in staff and product - looks like they wanted to make the shareholders happy!)

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9:14 pm EST
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CVS solicitation phone calls to registered customers

Now CVS is calling individuals soliciting them to call the store or go to the store relating to allergy season. The call is during the day and interrupts business or personal time, may be on a personal cell phone, and requires the customer to call a special national number to opt out of the calls. This is in poor judgement and pure greed and I'm sure angers enough people to be bad business practice. I am instructing my family to avoid CVS business.

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ecc444
, US
Aug 17, 2011 2:55 am EDT
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CVS has been calling me for months. Most of the time I recognize the number and send to to VM but the few times I've answered I've firmly insisted that they STOP tele-marketing me. The lady said "I am not tele-marketing, I am calling with updates on allergy season blah blah blah" To which I reply: "CVS would like to sell or make me aware of (marketing) a product for allergy season over the phone ... that is THE definition of telemarketing ma'am" She was rather rude and said I would be taken off the call list ... that is until I was called again 2 days later and again today. In my opinion this is a violation of HIPPA, CVS as my pharmacy has taken my patient information and using it for marketing purposes other than what the information was intended for. I am going to push this to an attorney and have then look into the HIPPA regulations for patient privacy.

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7:11 pm EST
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CVS "professional" screw-ups

In attempts to build a portfolio, my friend volunteered to take some photos of me to give my boyfriend on Valentine's Day. She sent them to me via email and I immediately sent them to be processed at CVS to be sure I would have them in time.

I sent them to a CVS near my apartment and went in to pick them up the next morning only to find out their machine was down and they had not printed them. I was never given any courtesy call to notify me they were not completing my order. In fact, quite the opposite. I received a message via e-mail saying my order was complete and ready for pick up!

Aggravated and pressed for time, I went home and had them sent to another CVS near my office. I called ahead and made sure their machine was in order this time and again received a confirmation email when my order was "ready" for pick up.

When I arrived to the CVS to pay for my photos I was told they could not give them to me as it was clear they were professionally done. I was told I would need a signed consent form from the photographer, who lives in Virginia. I am in Pennsylvania.

I explained to the manager I had not paid for the photos to be taken, there was no watermark on them to indicate they were copyrighted and even went as far as to get my friend who had taken them on the phone to approve the purchase. Still, they would not allow it. They were also very rude and continued to check out other customers at the register the entire time they were refusing me service, instead of attempting to talk to me personally, forcing me to interfere with others.

I asked if they had a consent form online to print and have signed, as Shutterfly and many other photo printers do. They said "no", and it was the photographers responsibility to write one.

I left the store infuriated, went back to my office, printed out Shutterfly's consent form, forged my friend's signature (with her permission) and went back to the store. When I presented the form, they barely looked at it. It could have said ANYTHING!

It appears CVS photo has clerks processing their prints 90% of the time, so who are they to judge what is professionally done? Just because some general manager, who probably thinks a Cannon, Rebel is a type of firearm, thinks a photo is too good to be taken on an afternoon in my friend's apartment, means I have to guess whether or not I need to print a written letter of consent?

Not to mention when I finally did have the photos in hand, they cut the bottom off of two of them.

Never again.

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Update by MoreraRL
Mar 03, 2011 8:18 pm EST

The point of this rant was convenience, not quality. I am addressing their customer service and explaining it might be a good idea for them to have a consent form for customers to use, if they plan to enforce such a rule, and perhaps better practice when it comes to informing people there is a problem with their order.

Of course I would have used someone else if "importance" was a factor. I had given myself plenty of time to have them processed if all had gone accordingly.

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4:20 pm EST
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CVS unprofessional

Recently while waiting for prescription at cvs in naugatuck, ct - an arguement insude the girl doing the register at the prescription fill in line, got really rude and started talking about a co worker negatively, she didn't know that co worker was actually there, the girl said i'm right here, the first girl with dyed jet black hair, said in a loud and arguementable voice if you are not happy you can leave now, the poor young lady just walked away from the pharmacy I assume she did leave, while 3 customers waited for our prescriptions all the girls three of them which was all of them that were left stopped what they were doing and all started gousaping talking bad about the girl that had left.. Waa laa 20 minutes later I had what I was waiting for.
I find that very unprofessional! If someone has a problem with a co worker they should do it away from the customers, 2 if the girl that left wants to presue a lawsuit I will back her up and 3 when the girl left one of the other girls looked at us and rolled her eyes instead of saying i'm sorry about that they all were talking about it,, rude unprofessional, and a customer who now uses walmart

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2:57 am EST
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CVS walter, assistant manager

I have already filed a complaint with this company's corporate office regarding this matter; I have never received more disrespectful, rude and bizarre service/treatment as I received frtom this specific store's so-called assistant manager, Walter, on 3, February 2011. Because I have already went into detail with corporate, I will simply say that my own opinion about this individual is that his behavior toward me was inches short of physical assault, and I am pulling 16 monthly prescriptions from this store's pharmacy (a shame, because the pharmacy has always been very helpful and gracious), and will not let this matter drop. Corporate is supposed to get back to me tomorrow regarding this, but, for anyone in the Fremont area, a head's up. One of the strangest things I have ever experienced, and corporate is in fact looking into it.

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truth i...
, US
Feb 04, 2011 5:11 am EST

I'm going to go with CVS on this one. U lost me at 16 prescriptions...psycho.

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pobarjenkins
Minneapolis, US
Feb 04, 2011 3:23 am EST
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It really helps no one if you don't explain what happened.

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7:21 pm EST
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CVS harrasing manager

I frequently shop at the CVS drug store on 85th street and Lexington Avenue on Manhattans Upper East Side. I have a docile friendly Golden Retriever that I frequently bring into the store with me if I am passing by while walking her. The manager Amir Poloes store 3295 has approached me on two occasions and said no dogs allowed. Then he ignores what he says and lets me shop in the store with my dog. Today February 2, 2011 I went into the store with my dog to purchase a few items and once again he said no dogs allowed. It's a regulation set fourth by the Board of Health. I said how come you have allowed me into the store with her before ? He has even rung me up with my dog in hand and did not say a word.
I asked if I could pick up a few items he said okay. I then asked him for the paper that he has from the Board of Health. He left me waiting while he found the paper. Meanwhile I purchased twenty-five dollars worth of items. He brought me the paper I read it. I told him that he is inconsistent with enforcing this rule. Most of the time he allows me to shop in the store with my dog. He then said oh yeah are you calling me a liar? I said yes I am. I told him to stop bullying me and and remain consistent with the rules. Why am I allowed to shop here with my dog on some occasions and not others I proceeded to ask him? He became hostile towards me and tried to start a fight. I asked him for his Id name and store number to make a complaint. As I was leaving the store I ran into a neighbor that has a dog and asked him if they allowed him in with the dog. He said all of the time and they are so nice about it. He said probably because my dog is small. I then explained the situation to my neighbor. He said then they should not let him in with his dog either. The notice says no dogs doesn't state only small dogs and not big ones can come into the store. This situation needs to be straightened out because it appears that the manager for whatever reason was only giving me a hard time and enforcing this rule only with my dog. As I said he has allowed me in there with my dog and has not said a word. He is inappropriate, inconsistent and a bully. He needs to learn customer service skills and should not be allowed to enforce the rule when he feels like it. He has to enforce the rule with everyone that has a dog. Please do something about him as he is a bully and does not appear to know how to deal with the general public. This is a major part of his job as a store manager. I told him that he cannot speak to me that way ever again. I will not shop there anymore unless I get an apology from him for the way he spoke to me and for being inconsistent when enforcing the rule of no dogs in the store. I know many people that shop there that have dogs and I will make them aware of the situation. I asked him to give me a copy of the notice form the Board of Health and he refused.

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Update by HRL
Feb 02, 2011 10:06 pm EST

Who do you think you are ? One who tells someone to grow up is one that needs to grow up or shut up !

Update by HRL
Feb 02, 2011 9:43 pm EST

I surely would not bring you into a store !

Update by HRL
Feb 02, 2011 9:42 pm EST

Many people in the city bring there dogs into stores. perhaps somebody needs to call the police on you !

Update by HRL
Feb 02, 2011 9:35 pm EST

Who are you ? He allows other dogs into the store and does not enforce the law. You say the law is the law! I don't like you either!

Update by HRL
Feb 02, 2011 9:32 pm EST

You are very limited !

Update by HRL
Feb 02, 2011 9:29 pm EST

What are you an eleven year old? What goes for one goes for all! Never heard of selective enforcement! Maybe I don't like you! You sound like just as much of an idiot as the store manager does ! Get a Life

Update by HRL
Feb 02, 2011 9:20 pm EST

Some people are filthier than animals !

Update by HRL
Feb 02, 2011 8:54 pm EST

He is inconsistent and allows some dogs in while others he doesn't . If it is the law than it should be enforced for all dogs. He allows people to carry there pooch in with them. Dogs are cleaner than some people I know you all sound angry and dislike animals. He is dead wrong.

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upfed
, US
Oct 11, 2019 2:39 pm EDT

People may have allergy or fear or both. Shopping should not have to be an angst-causing experience. The store policy exists for a reason and should be enforced in ALL cases. I know 2 people, family members, who were bitten and scratched by the same dog because its defiant owner chose to take it into a drugstore where it was clearly not allowed. In order for CVS to completely enforce the law, I suggest management replace the stupid, amateurish paper signs with real signs. Also, seriously, "CVS Loves Your Pets"? Do pet owners really even see the fine print saying that state law prohibits the animals from being in stores? Somebody call management and tell them that the way they do their presentation of the policy is childish, ineffective, and easy to overlook. No wonder pet owners think they can walk right by the signs! Anybody who has mentioned that this is wrong and inconsiderate of other customers' needs (the need to breathe and the need to shop without angst) is absolutely correct!

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pobarjenkins
Minneapolis, US
Feb 03, 2011 4:47 am EST
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It doesn't matter if the management is selectively enforcing the rule. He can choose how he wishes to enforce it. I love animals, but unless they are for disabilities, they have no business in a store. People with allergies or other issues with animals should not have to worry. I hope you get kicked out permanently.

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Shannon36535
Foley, US
Feb 02, 2011 11:13 pm EST

HRL - ok you've gone stark, raving mad and made this a personal attack. The fact is you were shown the code that says dogs are not allowed . So it is a simple fix . dont bring your dog back into that store and if you see someone with a dog in that store, if you choose to go back then call the health department right then and complain Then call the general manager, the number is usually listed on the front door . No one is attacking you or your dog. You are probably both decent but the fact is when I go to my drugstore, I dont want to dodge an animal Im allergic too just to get my medications. That is why it is a health code violation. Plain and simple. You are not going to win this fight . Your dog doesnt belong there, the park, your home, the pet store, those are acceptable places but until fluffy gets a job, pays with cash and doesnt offend anyone's senses he /she doesnt belong in a drugstore.

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playpiano89
, US
Feb 02, 2011 9:39 pm EST

If I were him, I would have called the police on you. Who ever heard of trying to bring your dog into a store anyway? Unless of course it is a service dog.

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JESSICA2472
barksdale afb, US
Feb 02, 2011 9:32 pm EST
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i feel bad that your being ganged up on. But the facts are the facts. It doesnt matter if the manager has let you "go ahead and shop" with your dog, if thats the main problem complain to hr about his work ethic. However it is a law and everyone has to follow it. That is just the way things go. Ps although your dog may not be vicious some poeple are terrified of big dogs. I have seen a little girl get her hand bitten badly by a "loving" pet that was brought into a rite aid. It is more of a sefty and hygeine issue than a "we just dont like you and your dog "deal.

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ItsreallyjustallYOURfault
yahooooooooooooooooooo, US
Feb 02, 2011 9:29 pm EST

Let's say someone is trying to kill you, and you kill them in self defense. Now let's say you kill some one because they won't let your dog in their store. Is your plea going to be well I killed someone before and it was okay?

There's no possible way the health department told him that he shouldn't allow pets in there either. And how dare you assume we don't love animals. I love animals and other people even managers at times and respect their decisions because it's not my store after all, it's theirs and I'm not about to invite my pet in their store if that's not want they want.

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Shannon36535
Foley, US
Feb 02, 2011 9:11 pm EST

PS .. if you want to shop with your animal why not just go to the pet store where I am sure that they will gladly welcome him or her without an issue instead of the local drug store?

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Shannon36535
Foley, US
Feb 02, 2011 9:09 pm EST

He may be dead wrong but the fact is the law is the law . I love animals but some of us are allergic and that needs to be thought about before you go shopping with your pet. Some people can sneak a little dog in in their purse, still doesnt make it right. Keep your animals out of the store unless they are assistance animals. I dont want your animals hair, dander or other stuff on my clothes or near my medication. That is why it is part of the Board of Health Rules and Regulations. Atleast with an assistance animal I have no right to complain because that dog has a job to do .

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ItsreallyjustallYOURfault
yahooooooooooooooooooo, US
Feb 02, 2011 8:16 pm EST

He told you to stop, I'm from the board of people not listening to others, and I will show you my papers.

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Shannon36535
Foley, US
Feb 02, 2011 7:47 pm EST

Excuse me. I am allergic to dogs and perhaps you should think of other people. Other than seeing eye dogs or assistance dogs it is a general rule anywhere that you just cant carry your pooch in with you . Maybe you should think of others instead of you and your dog or better yet leave him at home if you want to go shopping.

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3:22 am EST
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CVS pharmacy personnel

W hen I go in to pick up a prescription there will be 3 techs standing around & one poor little tech running her butt of f because the others are yelling at her to get the drive thru or get pick up. She is a really sweet little girl and tries very hard to help but it amazes me that the rest of the staff will be stand there doing nothing except gum flapping and laughing and I had to wait for 1 hour to get my prescription filled. I've had enough of this place and am going to start going to Walgreens-- at least they all act like they are being productive. Very poorly run pharmacy!

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Abalone
, JP
Jan 29, 2011 5:19 am EST
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Just jokING----------------------------------------->

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Abalone
, JP
Jan 29, 2011 5:19 am EST
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DING DING DING--------------------------------------------->

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pobarjenkins
Minneapolis, US
Jan 29, 2011 3:53 am EST
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Have you contacted the store manager? Maybe you should let them know how much you like the person and how you feel about her treatment.

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1:51 am EST
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CVS too much info

My wife and I, just had our 3 years anniversary until january 27, 2011 around 3-4 pm. She went to cvs pharmacy at mary esther fl. A cashier by the name amber that works there told my wife a lot of information about me. That I was with another girl one night and that I also was flirting with this girl amber. Now i'm very upset of this cashier. My wife has pack all of her clothes and left me with a letter telling me that she wants a divorce. Now, I would like for this person amber to be terminated for destroying my marriage.

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Update by Danny M
Jan 29, 2011 6:46 pm EST

You white people all you think is Lawyers . We are latinos. Get te picture.

Update by Danny M
Jan 29, 2011 5:10 pm EST

You people think your so smart. You don't know CRAP. I don't need more drama save that for your mama.

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Christianman987
Fort Walton Beach, US
Mar 19, 2012 8:03 pm EDT

People have nothing else better to do... have it out for people in the customer service industry. You are obviously unhappy with your life and have it out for that poor girl. Get a life dude.

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pobarjenkins
Minneapolis, US
Jan 29, 2011 3:58 am EST
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There is no cashier confidentiality agreement.

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IMPdancing
Apex, US
Jan 29, 2011 2:02 am EST
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I notice that he did not say the cashier was mistaken on lied about him. Just that she gave out too much information concerning him. Interesting thought: Fidelity should be obvious! Cheating surely is far too easy to spot.

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CVS gave me less pills

I had a prescription and I went to CVS pharmacy thinking they can't give me wrong or less medicine.I paid and left.The pharmacist had an attitute even when she called for the next person when I was in line.But it never crossed me she would do such a thing.Later on that night when I opened my 2 boxes of medicine which was supposed to be 6 in each box had only 2 on one of the boxes.I couldn't believe my eye and was really mad, b/c I never expected it.I got calm and called them and they told me I can pick it up in the morning.I went in the morning and they said come back tomorow morning b/c we dont have it now.So I went again the next morning.And they said the same thing, and told me to come again tomorow and that they gonna write a note.Still I didn't get mad I said fine.And I saw the lady and said 'thats her'so she turned around and sked her.Her responce was 'can't be and walked away...That's when I really got pissed and decided to write this!I just need those medicines for migraines, but what if I needed them for something more serious.A pharmacist acting and doing like this in a big place where lots of sick and old people buy drugs at?Very sad...Please open and check before you leave!I will get what they owe me tomorow.Just wanted to share n let my frustrations out, thx

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Allan22
Dallas, US
Jan 27, 2011 1:52 pm EST

not uncommon with CVS, many similar stories just from friends and family.

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CVS - pharmacist

These very young pharmacy grads need alot to learn about customer relations, what ever happened to the customer is always right.??? I ordered a very specific prescription refil for Shingles of my eye (neurontin) that I have been taking every month since january I paid 83.00 for my prescription & went home. When I got home I realized it was an ointment I had...

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9:49 pm EST

CVS sold fake giftcard

For Christmas I bought an AMC dinner & movie giftcard ($50) for a coworker and his wife. When he received it and called to find a theater it turns out there aren't any in our area. The closest one is in another state! I understand the no refund policy but CVS has not be willing to help me at all. I called AMC numbers I found and could not find a live person on the phone. I finally filed an incident with CVS and was told its up the district manager, if he chooses not to help me - I'm out $50.00. I find it rediculous that CVS and AMC filled their pockets at my expense and I'm left hanging as a consumer.

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zazaa
, GL
Jan 20, 2011 1:44 am EST

wow, this is a shame. I just spend 13 dollars on beef jerkey and some tylenon and the expiration date for both of the thing are already past. In fact, the beef jerkey and tylenon were both expired two weeks ago!

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deper345
, UZ
Jan 20, 2011 1:44 am EST

wow i just bought a gift card from CVS and i found out that it was fake because it didn't work on any item i bought

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3:00 pm EST
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CVS pharmacist incompetence & careless

The pharmacist assistant took my daughters medical card to verify information, then as I watched the Pharmacist (Mark) took the 2 prescriptions and the medical card to complete the transaction. Although I waited in the store for the prescription, upon taking the closed (stapled) bag ...I have learned not to assume they have placed your card in the bag. In this case, my daughter did not open the bag until the following morning...finding the medical card missing. After calling the CVS, the staff insisted they never take county issued cards for verification...which is a total lie! The pharmacist sis not accept nor acknowledge the fact of losing our card or maybe even just tossing it. A card just won't disappear. I recognize Mark's actions as being incompetent and careless. The staff was very non-nonchalant with poor customer service. I will never go to another CVS again! Thanks Mark, the Pharmacist that tossed or lost our medical card!

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wade11
Decatur, US
Feb 19, 2011 12:12 am EST
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I just recieved a postcard in the mail saying i am pre-approved for $500.00 and thought that this is great, because i can use the money, and it will help build my credit. I'm so thankful i came across this website, because i would have entered the approval code, etc. Thanks again for saving me from this scam. wade.

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chrispbacon
Edison, US
Jan 20, 2011 3:54 am EST

Hi I'm a pharmacy intern at CVS from NJ. Normally, the pharm tech is supposed to take the insurance card and give it back immediately at dropoff or given back immediately at the drivethru to avoid this type of situation.

Of course, sometimes human error plays a role and the card is not included or is forgotten by the customer. In our store, unfortunately, we have literally a hundred forgotten cards in our lost cards bin.

If he did not give it back, most likely it would be in the lost insurance card bin that most pharmacies keep. Ask the staff if they could look through the lost insurance cards for your card and make sure to talk to the PIC (Pharmacist in Charge) if the techs or the normal pharmacist won't help.

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6:45 am EST
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CVS wrongly accussed of theft; someone used my info!

SOMEONE ELSE used MY info. off of MY I.D. when they got caught for shoplifting at the above address and I'M the one being charged. I sent a colored copy of my I.D. after speaking to whom ever it was that answered after calling the number on the letter informing me of this incident. I don't know if it's corporate or what but I was suppossed to give a call back two weeks from the day I sent the colored copy and this was well over 3wks ago. Since then I've clearly misplaced this letter that has the number, got picked up on a warrant for this crap and nobody at any of the local cvs's down to even the one (above) that's accusing me of this can seem to help me. All I want, is to speak to somebody who knows the process after sombodys been caught shoplifting from their store. The letter informed me of the amount of merchandise that was taken and was requesting me to pay in full if not, in payments.

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cherfisch
Pittsfield, US
Jun 10, 2013 8:16 pm EDT

Please provide as much information as possible...

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cherfisch
Pittsfield, US
Jun 10, 2013 8:04 pm EDT

My son went today to pickup his prescription, they said some girl already picked It up. The girl at the pharmacy said two girls came in drunk and picked up his script ...She went on to say she took her name because she thought something was wrong because she knows him from waiting on him monthly. When my son picks up his prescription he has to show his ID...Now CVS wouldn't give him his script because they already filled It. They have the worst service at this pharmacy, I've waited up to an hour waiting for a prescription to be filled on numerous times in the last two years
If the girl at the pharmacy knew it wasn't my son why would she give the script to someone who never picked the script for him, ever. Personal I go to Target for all my prescriptions..No wait ever. Friend, fast service with a smile ...@

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CVS self

On Jan.14 I called about refilling meds...then i had 4 new perscritions that i turned in about a 30 min.time .I was told to come back in a hour or two and my medicine would be ready ...on ariving back they had my meds with my sons meds all messed up ..I recieved 4 of the ones I called in and 4 new in my name ...but i couldnt get them because they wasnt ready ..I said thats ok but I only had two that were mine and my son had two that was hes...NOTE MY SON IS ONLY 14...well they filled them all in my name, so I finally got that straight I thought on arriving at home CVS calls me and ask would i check my Rx no. on my meds bc i might have someone eles meds ...well by this time I am all upset and didnt understand that a phar. would or do something like this I had one meds that looked diffrent than my meds look...WELL SHE ASKED ME WOULD I BRING THEM BACK ...I was like yes and then she told me never mind they changed the color thats yours...I am scared to even take my own meds.and even more scared to pick up the 4 remaining there bc I dont know if its going to be mine or my sons or someones eleses...I dont usally complain but this could have killed me and my son thats my concern in all this, I will be transforing all my meds to another place bc I am very worried and concerned in this matter...thank you to whom ever this concerns...Mrs.Carol Arnold

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Bennie Hicks
West Monroe, US
Feb 28, 2012 9:58 pm EST

The cvs in West Monroe La.my wife went there last night to pick up some scrips.and she was there 1hr.and 40min. for them to tell her they were out of some med.and today i drop off some scrip at 12:00 noon and went back at 4:00 p.m and it was not reddy and they told my wife that one of her scrip she call on the phone at 5:00a.m this morning it would be reddy at 3:00p.m and it was not reddy i talk to the manger but i did that before something need to be done about this i am going to change pharm. thank you Bennie.

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
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  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
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Remember to be factual and avoid including unnecessary personal opinions or emotional language.

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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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