Menu
CVS Customer Service Phone, Email, Contacts

CVS
reviews & complaints

cvs.com
cvs.com

Learn how the rating is calculated

1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for CVS has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of CVS. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

CVS reviews & complaints 3342

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
15 reviews
Sort by:

Newest CVS reviews & complaints

ComplaintsBoard
U
10:50 am EST

CVS website filled with errors

My prescription numbers, refills and other pertinent data are often incorrect. CVS REALLY SUCKS AT CUSTOMER SERVICE, RELIABILITY, EFFICIENCY AND TRUST. I am now afraid to take any meds these people are involved with. This has been the case in multiple states so I can only surmise that their top management, like most American corporations, could care less than less about their customers. GET A GRIP YOU JERKS. YOU ARE DEALING WITH THE HEALTH AND WELL-BEING OF PEOPLE.

Read full review of CVS
Hide full review
ComplaintsBoard
M
5:03 am EST

CVS customer service

I was using the public restroom at the cvs in mission Viejo, ca. A man identified himself as a deputy with orange county sheriffs department Started violently banging on the door demanding I open the door. I opened the door to a cvs pharmacy emploee who then ask to see my bag I had with me of my personal clothes inside. He stated that he had to check it without giving any reason to do so. But I agreed to him looking and i had nothing that was taken from the store. Then I was told to leave and would not be allowed back. I did nothing legal wrong or against store policy.

Read full review of CVS
Hide full review
ComplaintsBoard
S
4:42 pm EST

CVS manager/customer service employee

My husband and I were at the CVS at 1223 2nd Avenue on 65th street in Manhattan in the area that we live in on December 24th, 2018. It's the closest to our home. My husband always goes there to refill his Green Dot card. My husband told the cashier who's name is (Neimarie) as he always does that he wants to put money on his card. The cashier (Neimarie) who was a Latin female, immediately said she could not refill the card because my Identification card was a bit cracked in the middle of the card. My husband has NEVER had any problems prior to refilling his card until this day. My husband has applied for a new identification card so it should be coming soon. He has NEVER had any problems in the past about his ID card being slightly cracked. Neimarie immediately went to her manager and stated that in her words, "we cannot accept this card because it's damaged, right?" This is a standard NYS ID card. Everything is clearly visible on his card. So I wasn't sure what the problem was. The cashier was a bit rude towards my husband and I. We have never got that type of treatment in all our times going to this particular CVS. Neimarie then called her manager over to address/fix the situation. The manager came over and I spoke to him about what the issue was about not being able to refill the card. The manager then stated something about people trying to put together ID's that are not matched in hopes of scamming the store. As I'm listening to him say this, I begin to think that he is discriminating against us because of a slightly cracked Identification card. My husband and I began to get very frustrated at this point. Luckily, the manager still was able to put the money on the card, but was a bit rude in the process. As LOYAL customers, we should not have to endure this type of service. This manager and Neimarie need to be highly trained on excellent customer service. My husband and I are really having second thoughts about ever going back. I think CVS just lost loyal customers and a bit of extra revenue because I don't think we will be going back. This situation needs to be handled immediately because I know it will happen to someone else. This is a great neighborhood and things like this should NOT happen, especially where I live.

Read full review of CVS
Hide full review
ComplaintsBoard
C
7:53 pm EST

CVS unethical behaviour

On march 13, 2017 I was in cvs during a blizzard and there was noone else in the store except me and the store manager saw me take something and I was intending on paying for it. I then proceeded to walk out the door without thinking and the store manager grabbed me and would not let me go. He grabbed and pulled on my pocketbook then fought with me. I was struggling with him for at least 2 minutes. I was literally fighting him off of me and he would not let go of me or my bag. He had the other store employee shut the metal gates to lock me in the store until the police showed up.

Read full review of CVS
Hide full review
ComplaintsBoard
D
1:31 pm EST

CVS return policy

I shopped at 3:48 Pm on Saturday in Mount Joy, PA. I bought 3 packs of Krave jerky b/c a sign said it was on sale for 3.99 each. I also bought to bags of hershey kisses 2/$6.00 (earning extra care of $3.00), thee gift cards, a magnet from photo dept, etc. When I got home, my sales showed that 3 bags of kisses were scanned but I only bought 2 and that the Krave jerky was $7.29 per bag. I went back Sunday morning to get a correction. Luckily the sales manager was there. She explained that the company policy is that the sale items starting on Sunday have to have the sales price hung by 4 PM on Saturday and deduced that I saw the sale price that was hung but wasn't charged the sales price. She also explained that the new company policy doesn't allow the employees to make refunds when prices ring up wrong. She had to get a calculator out to figure out the difference and was only able to give me the refund in Extracare bucks. I was fine with this since I shop there weekly. I decided to shop right then since it was Sunday and a new flyer of sales had just started. I purchased shampoo and 4 bags of candy on sale. My fault for not looking at the sales receipt. Kitkats and hershey nuggets were 2 for $6 but I was charged full price of 4.79 and 4.99. At this point, I am closer to the CVS in Elizabethtown, PA (five miles aways) so I attempt go there for the correction. I'm told that since I used Extra Care bucks, which scan as a coupon, that I am only entitled to the difference in the scanned price minus the "coupon". I explain that I didn't use any "coupons" but that my $14 refund was issued as Extra care Bucks and when applied to the receipt, shows up as a coupon. They know this b/c they can see the "coupon" description clearly printed at the end of the receipt. The cashier was insistent that I would only receive $1.36 back on two bags of candy that was worth almost $10. I put the stuff back in the bag and left to go directly to the Mount Joy CVS. Again, thank goodness for the manager who remembered me from a half an hour before. After another 15 minutes, she offered me the option of another extra care refund or a gift card. I opted for the gift card this time since the problems with Extra care bucks. I understand there are people who try to scam the system and pull one over on stores but these policies shouldn't make an honest customer feel like a criminal. The cashier at the Mount Joy store acted inconvenienced and obviously bothered that I had returned a second time. The cashier at the Elizabethtown store was just condescending and couldn't have cared less that I was overcharged. It took the manager to make things right. I thank her again for her patience and dedication to make things right. Without her and left to deal with just the cashiers, I truly believe I would be through with CVS.

Read full review of CVS
Hide full review
ComplaintsBoard
D
10:23 am EST

CVS pharmacy

CVS Pharmacy at 8000 Euclid Avenue Cleveland, OH 44103 Contact number [protected] Store #4803

I have a prescription that i needed filled and they said it would be two days because they was out of and and said i can have it transfered to my other pharmacy. in the morning, then in the morning i tried and they said they couldnt transfer it because it was filled and I need the medicine. They they keep me on hold forever and was rude and kept hanging up on me every time i called back and laughing. The worst service and professionalism ever.

Read full review of CVS
Hide full review
ComplaintsBoard
L
5:02 pm EST

CVS pharmacy complaint not refilling prescriptions

Family Pharmacy in mccomb, ms was filling all my prescription. when i transferred all of my prescriptions to cvs something went wrong, in particular a script for ipratropuim bromide and albuterol sulfate nebulizer solution could not be filled according to your pharmicist on todays date. she stated to me that a diagnostic code for the medicine would not go through. the code did go through for family pharmacy. your pharmicist was irate and did not want to listen to me about the transfer she also stated i stated some thing i did not say. she was hostile in handling my request on 12-11-2018. please e mail me back at [protected]@outlook.com. i really need to clear this up.

Read full review of CVS
Hide full review
ComplaintsBoard
S
4:31 pm EST

CVS pharmacy staff rude and refusal to use restroom

I stopped in at the CVS on 6164 arlington boulevard in falls church sunday Dec 9th around 4:30pm. I stop in here regularly as it is close to my house and for the most part the staff is really friendly (front cashiers). Occasionally I use the restroom but not often as I don't prefer public utilities. I asked the man working in the pharmacy for the key code and he gave me a 4 digit number. Once I tried the number the alarm went off and the guy came around and reset the lock and told me that they don't actually have a public restroom. He was quite smug and rude about it so I was a bit thrown off. Especially since I have used the restroom in this location before and I knew he was just being an [censored]. And also in Virginia I have heard it is required by law to have public restrooms. I grabbed what I came for, checked out, and put my items in my car. I then came back to video tape the gentleman in question so I could report it to you. Nobody likes using public restrooms but when someone goes out of their way to screw with your customers I figured someone should know. What you do with it is no concern of mine, I doubt I'll be back to your store again.

Read full review of CVS
Hide full review
ComplaintsBoard
W
6:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS rude employees / pharmacy

I visited the pharmacy on 12/02/18 @ 1108, at the location of 1706 US Highway 1. I was assisted by two of the rudest people I have ever encountered at CVS. Tammy, who initially assisted me became irritated when I asked why I had to drive around and get at the end of a 5 car line, when I am the customer being served. Tammy proceeded to roll her eyes and storm away but not before saying " Well, just stay there". Janet then comes to the window and I share with her that Tammy was rude to me. I explained, I am a customer too and I don't understand why the next customer is more important than my needs. Janet then says "well we have a set time to help people and our line was long. Janet then added sarcastically, "and she wasn't rude to you, I was standing right there". I was appalled that I would be talked to like my concerns and my business didn't matter. I asked Janet " So, you get to determine when your co-worker is rude to a customer"? I repeated what Tammy said and asked Janet "So, this is now the new way of doing business for CVS because I have been coming a long time and this is a first". Janet then stated, after I got both of their names, have a good day. After I called the store back, an associate advised me that Conner was in charge of the pharmacy and he would be available the next day. I planned to call but after the way I was treated by not 1 but 2 of their staff, I didn't see a point.

Disappointed

Read full review of CVS
Hide full review
ComplaintsBoard
B
5:13 pm EST

CVS fraudulent email

I received an email today 12/04/18 from a company appearing to be you(attachment of email as received in three photos).
They stated I'd won the $1000, of which I assummed was from the white survey/contest form for on-line
submissions I get from my CVS pharmacy. Instead when you hit the enter link, it says you may have won as
much as $100. Total BS. I can only imaging what their scam is.

Please forward this to your board and tech dept, as this is not good publicity for a major listed company!
I would appreciate being informed as to your progress and not by only standard form letters.

Sincerely,

Bruce H. Satter
[protected]@msn.com
[protected]
776 Burgundy Q
Delray Beach, FL 33484

Read full review of CVS
View 0 more photos
Hide full review
ComplaintsBoard
B
1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS pharmacy service

I almost never write reviews online. Almost never. Except when I receive exceptional, or, in this case, exceptionally poor, service.

A few days ago, I went into CVS #9819 in Vacaville, CA, to pick up prescriptions that I was told would be ready by 5 p.m. The time was nearly 6 p.m., but the medications were not yet ready. The pharmacist had no explanation other than that they were busy. I asked to speak to the store manager to complain about this situation, but I was told that the pharmacist was the manager at the moment.

Then, this morning, I went into CVS to drop off a prescription. I was told it would take 45 minutes to fill, even though someone who dropped off a prescription AFTER me was told it would take 30 minutes to fill. Why should my earlier-received prescription take longer? So I asked to speak to the store manager, Jessica, who was actually present. She and I went to discuss with the pharmacist.

While we were discussing everything together, one of the pharmacy technicians began to go on and on about how -- when I was at CVS a few days previously -- I got "irate" at her about my medications not being ready. (While I may have spoken sternly on that occasion, I was by no means irate.) In other words, a CVS employee was trash-talking one of CVS's own customers right in front of him (yet not to him).

At the time, I ignored this technician's unprofessional and inappropriate behavior. But when I got home, I called up the pharmacist to see if the technician wanted to apologize for her lapse in judgment. The technician decided she did not want to apologize, because she thought she was right. (Isn't the customer supposed to be right?) I then asked to speak to Jessica, the store manager on the phone.

I stated to Jessica that "I'm sure you'll agree an employee should not speak about a customer that way while he's there." She responded affirmatively. Yet paradoxically, Jessica stood by her employee's refusal to apologize. Jessica told me that for me to have any resolution to the matter, I would need to call CVS's corporate offices and complain.

I am on hold with CVS corporate as I write this. But the problem remains that I'll have to go back to the same CVS later today to pick up the prescription that I had dropped off. Surely, the same technician will be there, and it seems likely, given it is a Sunday, that she'll be the only technician there.

Thus, in essence, CVS will be holding my prescription hostage.

Read full review of CVS
Hide full review
ComplaintsBoard
D
10:08 am EST

CVS unethical pharmacist behavior

This incident occurred on 11/27/18 at 9:15am. The location is 1301 Dixie Highway, West Palm Beach, FL. I was attempting to have my medication refilled that was written by a licensed physician. Because this medication was an opioid, the pharmacist immediately assumed I was an addict. He had the nerve to ask why I was having this medication filled--none of his business and then stated that before he would fill it again, I would have to see a specialist. All of this being done in the presence of other customers none of which I know. He blatantly violated HIPPA and to have the nerve to question my physician or need for this medication is completely out of line. Then he decides that he is going to take 3 hours to fill a medication that shouldn't take that long. If this gentleman wants to become a drug counselor, he should change positions but he doesn't have the right to treat me or anyone else like this. I would like to add that if my company HCA did not have a contract with CVS for our prescriptions, there is no way I would be going there.

Read full review of CVS
Hide full review
ComplaintsBoard
R
12:34 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS expired item

My name is Raymond, Im writing this complaint regarding an issue I had with the CVS store at 1616 Memorial Dr, Chicopee MA.
My experience shopping at this CVS in trying to recieve a refund has been hectic, Neither CVS nor the simcard provider (Ultra Mobile) wanna refund me the cash for selling me a Expire simcard from May 2017. The Cell provider did provided me with such information to contact CVS corparate, which is Why im writing this complaint as to why am I at fault, an cant recieve my money back if CVS should had never sold me an expire simcard. The total was $36.00, i still got the reciept. Please contact me @ [protected]
Thank you.

Read full review of CVS
View 0 more photos
Hide full review
ComplaintsBoard
L
5:52 pm EST

CVS medication

At the CVS pharmacy on 100 S Douglas Blvd., Midwest City, Oklahoma, I tried to get medication refilled, it's ready for days and no one called or contacted with texting? I could not go long without the drug... I came in and asked a lady at the pharmacy to contact my doctor for refill, it's printed on the package--promised for the same day, the next day I contacted my doctor myself and he ordered the refill directly with the pharmacy, I waited by the phone for a "ready message" from the pharmacy, no call and no text for days... almost died. Finally the day before I traveled for Thanksgiving, I came in and was told the refill was ready, and I had to wait for days without medication, you could have killed someone. (Walgreens used to ask if I had enough pills to go on while waiting, so they could give me a few to get by without discontinuation.)

I am complaining the staff at the pharmacy ignored me, and did not take the incident seriously--when someone's suffering without medication for even a day. It could be a matter of life and death, and serious effect/damage on daily living/work/family. (Having been a loyal customer for years, I am mad at the treatment I have received.)

Vuong, Long
333 S Tyler Rd 203
Wichita KS 67209
[protected]

Read full review of CVS
Hide full review
ComplaintsBoard
L
10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS customer service window

Went into the pharmacy this morning and a person by the name of Deanna was waiting on a customer so I waited till she was done to get her attention. Well she acted like I wasn't even there for a while looking for plastic bags. Finally she said oh what do you need? I asked if the pharmacist was here and she said yes Travis was. I ask can I speak to him and she said, Not right now he is in the restroom. I said ok and she immediately said, "You know he has to use the bathroom just like we do, " in a rude manner. I told her I realize that, and she kept saying yep we all have to go to the restroom as she walked away. What is her problem? She is one of the rudest people I have ever had to deal with at CVS. If this keeps up I will not be getting my meds at CVS anymore

Read full review of CVS
Hide full review
ComplaintsBoard
N
1:24 pm EST

CVS pharmacy staff

I was at the pharmacy at CVS in Collinsville, Virginia, this week. I needed to get a simple flu shot. I went to the drop off window to inquire about one. I stood there for five minutes and one of the staff saw me and ignored me. They didn't even say I will be with you in a moment. I then preceded to the pickup window which someone did ask me what I wanted. I then was directed back to the drop off window. I asked how much it would be. She put in lots of information but never gave me the amount which was $0 because I am on Medicare. Did she not know this when she took my cards? She said she would do my paperwork and for me to wait over in the chairs to the side. I sat there and looked at several magazines while three associates worked on prescriptions. During this time, no one came in to fill a prescription and only two drive thru prescriptions were filled. Again I was being ignored. I asked how much longer and finally the pharmacist said he would give me the shot. I expected to go into a partioned area. Instead he gave me the shot in the middle of the floor in front of the pharmacy. I will never go to CVS again for a flu shot. I hope I can move my Medicare prescriptions too because you wait forever for those too. I now know why Walgreens where I had always got my shot was out of flu shots--they actually give customer service.

Read full review of CVS
Hide full review
ComplaintsBoard
R
11:50 am EST

CVS failure of liberty, sc store to fill prescriptions sent in by my doctors

on 10/28/2018 Dr. Abbas Mansour submitted a prescription for Asmanex Twisthaler, which I find listed on CVS computer listing, but when I call the stores computer withe the Rx# given on the computer the store's computer dose not recognize this Rx#.

More recently on 11/06/2018 Dr. Jony Bolinger called in a prescription for simvastatin 20 mg tablets, again I find this on the stores computer with RX#, but it is not being filled and the store telephone computer dose not recognize the Rx#.

my name is Mary Myers. You can contact me thru my husbands Email [protected]@yahoo.com.

If this is not straighten out immediately CVS will lose Three (3) customers; Mary Myers, Robert Myers, and Alex Myers.

My husband Robert also is having problems with CVS in Liberty, SC and has files a complaint earlier today.

Read full review of CVS
Hide full review
ComplaintsBoard
K
8:26 pm EST

CVS store harassment

I have never been more humiliated in my whole life, until I shopped in CVS on 4840 Marlboro Pike, in Capitol Heights, MD. After leaving the ER, because of a horrible allergy reaction, my face swollen, I went to CVS to look for Aloe Vera to help my healing process. My initial intentions were to get "in/out" to save myself the embarrassment of my swollen face being seen. As I was searching for the Aloe Vera, I was approached by a store worker(Female), asking if I needed any assistance, I replied "No, thank you, " and she hurried off in another direction. As I am still searching, I then get approached by store security insinuating that I was attempting to steal! I have given CVS, at this specific location, and many more, an ample amount of my business without incident, until now. I was singled out, humiliated, because why? I dumped the bag that I was carrying, in front of the store security, frustrated, and blown away that this was even happening to me, period. Once security realized that they had made a terrible mistake, I left completely and utterly speechless and angry. Not once did I get an apology from the store clerk who reported that I was "stealing", and the officer on duty was highly unprofessional during the whole ordeal. I pride myself on how I handled the situation on my end, but after this whole ordeal, I'm highly dissatisfied on how I was handled, and nothing was done or said to make things right. At this point, I'm not even comfortable going back into another CVS store, ever, and it makes me sad, because I love CVS. :(

Regards,
Trenee Fayson
[protected]

Read full review of CVS and 2 comments
Hide full review
2 comments
Add a comment
D
D
Dissatisfied and Disgusted by CVS!
, US
Dec 07, 2018 6:14 pm EST

So SUE CVS! for your Civil Rights Violations! They deserve it, regardless of whether you were shopping while black, shopping while white, shopping while sick, or a woman, you get it.
It is all illegal to accuse you falsely like that!

E
E
eb2344
, US
Dec 02, 2018 11:30 am EST

Wow, you must have been mortified. That happened to me once at a Walmart, several years ago, and so I left my bagged purchases with management when the police showed up and then got a refund the next day and told not to return there, but I still shop there since I didn't do anything wrong . I had forgotten that I stuck my sales receipt in my rear pants pocket and found my receipt after I went home, but couldn't understand why they didn't just check their surveillance tapes to prove my innocence. I had been trying to get a phone card i just bought there to work at Walmart's payphones and Walmart customer service was of no help to me on that. Then another employee accused me of shoplifting because I walked from the payphones back inside to customer service with my bag of purchases. Of course, in retrospect, I should have sued for emotional duress, but that store got a new manager within the year. And that's the only time in 60 years of living that I was ever falsely accused and accosted as such. But I was going to say that by trying to hide your face in embarrassment which is understandable, that they naturally became suspicious. Hope you're better now. Some stores have the drive-through to make a purchase.

ComplaintsBoard
M
3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS manager vanessa

Store #10986, 1230 E. 8th Street, Odessa, Texas 79761

I went in to find a styptc pencil to stop bleeding from shaving. 2 asscoiates and a pharmacist could not find what I needed. I finally found myself in a locked cabinet on shaving isle. After locating what I needed then I couldn't find anyone to open cabinet. Went back to pharmacy and ask for help again. Manager finally shows up on isle 8 and I told her what I needed. She said I didn't have to be rude. I said I wasn't rude buy I needed it as quickly as possible for someone at office. She said I was rude again. I told her that after 3 of her people and none could help and even a pharmacist and me being the only customer in the whole store that someone should have been able to help without me having to find myself and everyone had disappeared. I can't believe I couldn't get help when I was only customer in the whole store

Read full review of CVS
Hide full review
ComplaintsBoard
A
9:09 am EDT

CVS prescription expiration date

I recently had a prescription filled Tacrolimus Ointment 0.1% 30m by CVS. When I picked up the script I was informed it cost $394. With various coupons the price did go down to $175. I had this script previous for a condition and the reason I had it refilled was my condition reoccurred after 8 years. The script I had in 2010 had an expiration date of 9/13. The new script of $175 dollars has an expiration date of 7/19. They gave me a ointment that expires in less than a year. Paying all of this amount I think it should last at least 3 yrs. It should have been pulled from their shelf. Very disappointed. I have been with CVS for years, however I will not be renewing anything with them in the future.

Read full review of CVS
Hide full review

CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with CVS?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CVS Customer Service. Initial CVS complaints should be directed to their team directly. You can find contact details for CVS above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.