Having problems with Starbucks?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1800 787 289 (Australia)
1300 808 989 (Malaysia)
+1 800 782 7282 (United States & Canada)
+44 333 005 0449 (United Kingdom)
+353 16 770 744 (Ireland)
+43 133 6633 (Austria)
+41 449 471 818 (Switzerland)
+90 444 4749 (Turkey)
+852 21 011 399 (Hong Kong)
+62 150 0078 (Indonesia)
+63 284 626 262 (Philippines)
+65 65 137 500 (Singapore)
+82 230 151 100 (South Korea)
+66 20 798 688 (Thailand)
+54 800 122 0129 (Argentina)
2401 Utah Ave., S Ste 800
Seattle, Washington
United States - 98134

Complaints & Reviews

Hygiene carelessness

Staff who collect money or cards by hand also writes on the paper cup and hand it over to next staff which is carelessness about hygiene and spreading infections! The cashier who collect money shouldn't touch the cup or any item hand to customer. A staff dedicated to preparing coffee or food etc. Should only hand to customer

Store never opens on time

The Starbucks store at 1500 Nations Dr in Gurnee IL never opens on time. Store is supposed to open at 6am and...

order was wrong

I went to the Starbucks at 999 Middleton Rd Aberdeen Md 21001 on Saturday 4/11/20 The drive thru was long I...

Please read complaint

A friend who works at Starbucks came down with flu like symptoms: bad cough, sore throat, fever. She...

beyond meat breakfast sandwich

Good Afternoon,

My inquiry is not a complaint per say, but more of a dissapointment regarding the new Beyond Meat Breakfast Sandwhich.

An employee was passing out samples at the location I was in today. I unfortunately did not recieve one, but decided to try it as it was new.

I must say for all the hype it was not that appealing, and tasted like another breakfast sausage sandwhich. And a price point of $6.72 Canadian it is quite honestly overpiced and not refective of the prices of the other sandwhiches adverstised as breakfast.

I suspect customers will try the sandwhich because of the hype, but at that price point not repurchase. This is not how loyal customers should expect to be treated from their beloved coffee brand. It actually turms me off from returning and buying anything else to be honest.

Thank you for your time.

Marlene

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

Service

I ordered 3 drinks at 2:35 pm in the store on 2/1/20 and there was no line but waited for the drinks until 2:55pm . It seemed like the drive thru took priority. I didn't receive the 3 drinks in any time close together. I expressed my concern as I waited for my 3rd drink. I wasn't in a rush but it was very frustrating. A woman also placed a mobile order and was waiting for an extensive amount of time she said .

iced caramel macchiato and matcha latte

Every time I go to this Starbucks and ask for soy milk they disregard that and use regular milk. Also, I...

coffee, yogurt

We arrived at the Starbucks line on the Southwest concourse at 8:55AM. There were 2 people working behind the...

loud music

I come every day to Starbucks at W. Broadway and Balaclava in Vancouver, B.C., but their loud music i...

Vancouver Coffee & Tea

customer service hotline

I contacted Starbucks per phone, since Emails only get standard, prewritten answers like "just call us"...
I cannot log into my account anymore.
The employee on the hotline told me, he would transfer that technical issue onto the higher department, - they would come back.

Needless to say, nobody ever did...I have a gift card with a balance in my account, and also still some star rewards to use.

I know many of friends and family have the same issues. It seems Starbucks purposely blocks customers - so they can not EARN and USE their stars - in order to save money. We can always spend a lot of money, but they don't want us to earn stars in order to get free drinks or food items.

The internet is full of complaints.
So if I do not get any help asap, I will address that and submit an official complaint to the BBB.
I feel betrayed as many other customers do.
I need to be able to access my account.

Klara Reed
klara.[protected]@gmail.com

serena a blond barista who works here

I come to this place often as I live close and enjoy coming to Barnes and Nobel which it is attached to. My...

harassment by manager

On February 4, 2020, the manager at Scarsdale Starbucks (East Parkway branch) harassed me, and I would like...

food

I will no longer go to this Starbucks. Every time I go and give them another chance they mess up my order...

Starbucks

extremely rude and belligerent staff.

I am highly disappointed today 1/29/2020 with this girl with "red hair colored with glasses" who wa...

customer service

I went into Starbucks today (January 22, 2020) to use my gift card. When I entered the store, the two...

corporation staff

I came in to get a a white chocolate mocha and I had to wait almost 10 minutes because there was at least 10 people from your corporation doing a site survey on the Ohio Turnpike the guy held up the line and there was at least six of us why he's sitting there talkin and talkin and talkin this happen around 4:54 p.m. on January 21st the staff that works there did a wonderful job the mocha was great but we are limited on time when we come through the Ohio Turnpike to have someone stand there from your Corporation Headquarters and kept talkin and talkin and talkin

16oz starbucks insulated decanters

Hello, I purchased 2 coffee mugs from one of the Watertown, NY Starbucks locations totaling over $60. In...

pricing

Advertised price at the vendor for Coconutmilk Latte was 4.20. At checkout I was charged additional 0.75 for the coconutmilk. Counter worker told me there was no button for drink, so she had to charge me for a latte and add the coconut milk. No attempt was made to sell the drink for correct price. I was told that the sign is wrong.

Scott obright
Bright.[protected]@gmail.com

pricing

Starbucks

customer service

January 11, 2020 11:22am I ordered online as I usually do, 3 drinks, 2 matcha Iced lattes with light ice and...

service on 8 jan 2020, 12:30 pm & electrical outlets

I was in today and ordered a hot sandwich. When the young woman behind the counter gave it to me, there was a...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem