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Starbucks
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553 complaints
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C
3:14 pm

Starbucks - Music - language

The music is too loud at Starbucks, Starbuck is supposed to be a place to study, it is not a club or the gym! You can't ace studying or take an important call with music blasting on the speaker behind you, put on study music, please. Starbucks is meant to be a classy place for students and young work professionals to work and study. It was to be the Nordstroms of coffee venues, please put on the original classical music Starbuck's started with..

Desired outcome: Classical music and study music on all venues

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P
12:38 am

Starbucks - Mobile Ordering Store #20895-192164

This store has a terrible issue with Mobile Ordering. There has been several recent occurrences in which the Mobile Service for ordering is not working. Again today, 5/8/22 - there service was down. I find the Mobile App to be very convenient considering this is basically a drive through store, however, it has been unreliable over several occasions. I do not like the fact that you have to go to order outside the store when this is not working.

Desired outcome: Please fix the Mobil app to be reliable more often. I hear that Starbucks in trying to advance with their technology - I find this to be halarious since they cannot even get their basic app to work.

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P
4:18 pm

Starbucks - "It's our store's policy..." to dump your paid for product down the sink.

My wife has been visiting our local Starbucks (Store #57214 - Maple Valley Center, Farmington, MO 643640) since the place opened and have always been greeted with nothing but smiles and courteous people.

My wife always gets the same order, "Venti Cafe' Vanilla Frappe / add five shots of espresso / extra ice (compensates for the heat of the espresso) / double blended / whipped cream" which makes her drink nearly $12.00 USD when it's rung up with applicable local taxes included. It more than fill a "venti" cup and the baristas are always keen to give it to her, firstly because she paid for it; secondly out of plain old general courtesy.

Recently, however, the store (and one @#$%^& employee in particular) has started dumping her product that would over fill a venti cup because she says, "It's the store policy. You're exploiting the ordering process to get more than one drink," to which I replied, "No... You're throwing half of what I just paid for down the sink and basically, you're stealing from me," and I was directed to, "File a complaint if you feel it's necessary.

I have contacted Starbuck's Customer Service line on three different occasions now and was told a District Manager would follow up within, "48 business hours." The first call was over a week and a half ago and I have yet to be contacted.

I don't mind spending the money for something my wife greatly enjoys, but I'm getting decidedly sick and tired of receiving half of what I paid for.

So... On a scale of 1-10

Farmington, MO Starbucks Staff = 14

Farmington, MO Starbucks Management = -5

In essence... Avoid it like the plague; all the other Missouri locations actually deliver the product you pay for.

Desired outcome: I would really like to see the look on this manager's face if she went to a steak house, ordered a 12 oz steak, and watched the staff throw one half in the rubbish and her say, "It's our stores policy."

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ADVERTISIMENT
R
9:24 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Starbucks - Customer service

Location: 2010 Henesta Drive Billings, MT 59102 It’s becoming a rarity to get good customer service at this location. Today as I was short on time trying to get a coffee and a quick snack before my granddaughter hit her ballet class we saw the drive thru was 12 cars long so decided to go inside. The doors were locked. Ok they are short staffed. So Not...

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Starbucks - Over charging us for venti water with scoop of strawberries

Gold member ID: 6115 9697 7396 4644 Receipt number: 778680 My family and I have gone to this Starbucks @ 9th and Palm every since it opened. My wife and I are both gold members and she even has a Starbucks VISA. My kid and I order coffee, hot chocolate and butter croissant every morning for the past few years as well. As you can see I even have 2710 star...

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D
12:09 pm

Starbucks - Packaging delivery orders (uber)

All the other stores on the Westbank of New Orleans do a great job of preparing and setting the order on the counter for the delivery to pick up and go on their way. However, your store at 1677 Barataria Blvd, Marrero, LA 70072 takes their sweet time packing the order which is also packed by the cashier then the order sits behind the counter where the delivery driver cannot access it needs to be handed to them. So, the driver must wait for the cashier to finish and then hope they will finally pack the delivery order. Meanwhile, customers ordering from the drive-thru can get their order faster. The manager at this location does absolutely nothing to help in this matter.

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B
3:45 pm

Starbucks - Half-filling cups because of pick-up tardiness

At the Starbucks on 949 Auahi St Honolulu, Hawaii there is a male barista that intentionally half-filled my entire order because I was late picking up my orders the previous two times.

I understand punctuality is important and lateness is rude; I also understand that not delivering goods and services being paid for id illegal. Unless half way filling my coffee as a retaliation for tardiness is included in the user agreement, then I have been wronged because I paid full price for that order.

If Starbucks wants to add late fees or expiration times to app orders then I'm all for it. This most recently took place on February 21, 2022 (I took my service elsewhere afterwards). My order is in the attached screenshots.

Desired outcome: An apology from the offender, my $1 tip returned, and 50% of my payment back. Please take back 50% of the stars I earned for that order to keep things fair and balanced.

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I
6:58 pm

Starbucks - Baristo

SB used to be a nice quiet place I would go to 3-4 times a week, but recently with the addition of one new vibrant personality behind the counter, I can't stay here. They laugh loudly, outrageously, yell out when the next order is read - makes us all startle. I don't want to be grumpy but wondering if there can be a staff meaning about loudness. Maybe it's my problem, but I can't sit here when they are here.

Please consider.

Location: Fraser Heights, Surrey BC at 160th and 108th.

Desired outcome: A meeting about decorum. Friendly is not the same as falling off my seat loud, especially when it's super busy and constant, haha.

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M
1:31 pm

Starbucks - Forgotten order

Will Rogers Airport location did not communicate orders well to provide prompt service on Monday. February 21st at 11:30am. We waited almost 30 minutes to walk away with our two coffees and two egg sandwiches. One of the coffees was made iced when the order was placed as hot, so it had to be remade. The food order was completely forgotten and we spoke to two additional staff members, besides the cashier, to get our food prepared. We barely made it to our flight.

Desired outcome: Please review processes with staff to make sure orders placed are delivered as quick as possible the first time.

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ADVERTISIMENT
L
5:19 pm

Starbucks - Sick Tea Drink

I have drank the Sick Tea from your company for years now . But lately I have had to go to several Starbucks to try and get my drink and all your employee say is we don't have the Peach tea to make the drink . or I hear We don't make that drink. so which one is it. I am now going to stop going to your Company due to them NEVER having the only drink I go to Starbucks for . A very unhappy customer .

1876 Curtner Ave San Jose

1815 Hillsdale Avenue San Jose

145 W. Santa Clara Street

Let these stores know to keep there store stocked .. Its winter outside

Desired outcome: its winter outside so the drink sick Tea should always be able to order always

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Starbucks - Did not get what I ordered and paid for

I ordered a caramel ribbon crunch extra crunch. I get it and it has no crunch oh we're out. We'll if you can't give me what I paid for why should I have to pay for it give me back my money keep it and let me go no not helpful people and had to beg for a stupid straw

Desired outcome: A new venti caramel ribbon crunch

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B
12:30 pm

Starbucks - Purchasing an online gift card

On January 14, 2022 I attempted to purchase an online $100 gift card with my Starbucks card in my Starbucks app on my phone. I loaded the $100 earlier that day. There is no option to purchase the card so I requested online help. The response was that they would get back to me in 3-5 business days. This was a birthday present and it was a Friday.

So on January 15, 2022 I visited a Starbucks store that is normally open for walk in, but was only open for drive-thru. I waited and went through the drive thru. I was told they could help me purchase the card if I come into the store but since they are not open I need to go to another store. I drove to another store, waited in line, then was told, the opposite, that I could not purchase the card with my Starbucks card in-app. They gave me a number to ask for $100 to transfer to my bank so I could go ahead and purchase the card through my debit or credit card. The customer service agent was as unhelpful as could be and told me she could only transfer $50 to my account in 7-14 days.

Desired outcome: I would like to be reimbursed for my purchase.

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I
Mar 06, 2022 3:28 am

Yeah, you can't purchase a gift card with your SB card.

Helpful?
0 0
S
10:26 pm
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Starbucks - Service

Pulled up to the drive through at around 7:45 pm. Store hours say it is supposed to be open til nine, lobby closes at 7:00pm. Waited ballpark 5-10 minutes, no response from restaraunt, place looked closed down. Left without service.

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J
1:01 pm

Starbucks - Egg White Egg Bites

Case # 210113-006654
In January, 2021, I ordered the Egg White Egg Bites, and bit down on two toenails in my food. I immediately contacted the Provo Starbucks, where I bought them, and they apologized and gave me my money back, which was nice, but not enough. I was sick for two days afterwards, which makes me wonder what other surprise ingredients were in it, and completely disgusted with Starbucks ever since. I'm really sad. I LOVED the egg white egg bites, and Starbucks has been my go to cafe for years . After trying to contact Starbucks Corporate to resolve this for the last 11 months, I haven't had any resolution other than a perfunctory soooorrrryyy and a small gift card... for more Starbucks, and no follow up with my case # 210113-006654. The toenails in my food felt intentional, and someone needs to at least contact me. After trying to solve this privately, to no avail, I'm letting the public know. This problem needs to be fixed! Be warned. You food at Starbucks may have more ingredients than you think.

Desired outcome: A response to my case, and follow up with what is being done to prevent this EVER happening again!

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ADVERTISIMENT
G
3:58 pm

Starbucks - Packed starbucks long waits

Hello

am shareholder and long time customer. Christmas morning I had my 5 year and was directed to get a 10 drink order. I went to my not usually Starbucks. I placed my order inside and had to wait over 48 minutes to get my drinks. This Starbucks on Cavitt Stallman road was packed with people and need other Starbucks open. I am asking for other Starbucks to be open in the area or shut them all down in next Xmas. Also the order was completely wrong.

Desired outcome: 200 Gift Card

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Update by Ghost7765
Dec 25, 2021 3:59 pm

Please reach out to me to resolve the issue

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I also hit my wife. Now my son us living with her and her boyfriend. He us Middle Eastern. I gate them all. They are terrerists. I told my son to say that her boyfriend was touching him. He messed up by telling them i told him to say that

Helpful?
0 0

I was so angry that when my 5 year old asked me to use the washroom i took it out on him. I punched my son in the face. Someone reported me. They had called the police with my license plate number. My son us now in foster care

Helpful?
0 0
C
6:20 pm

Starbucks - coffee

I ordered a small dark roast coffee with cream. The barista was busy making several complicated iced drinks with fruits and syrups but there was no one in front of me. After 10 minutes I finally had to ask for the coffee.

She had poured it 10 minutes ago and left it standing next to a machine where no one could see it.

Also, it was undrinkable because they filled half the cup with cream. She handed it to me cold and undrinkable.

How difficult is it to fill a cup with coffee and hand it to someone before it gets cold?

STarbucks barista in the location at Target (Raymer St. in Van nuys) could not give me a simple cup of coffee.

Small complaint but again - the Starbucks barista could not do a cup of coffee correctly.

Terrible experience on Christmas Eve. I'm never going back to Starbucks.

Desired outcome: have it on record

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I would like to add one more thing. I was so angry that I took my anger out on my grandmother. She is pressing assault charges against . My grandmother ended up with a black eye and broken arm. I was arrested. They made me hurt my grandmother because I was angry at them

Helpful?
0 0
M
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Starbucks - Sweet vanilla cold brew

I ordered a venti sweet vanilla coldbrew. I waited approximately 20 minutes after watching multiple customers who ordered after me walk about with their orders and finally asked. They looked around for my ticket and couldn't find it and a couple seconds later they brought me out a random drink with nothing but sweetness. It definitely was not a sweet...

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C
2:00 pm

Starbucks - Your non-dairy offer just cost me .80 added to the Americana coffee.

Hello, I am aware that, "Starbucks has announced that they will be offering more plant-based milks, including almond, coconut, soy, and oat milks, as alternatives to conventional dairy products.

An environmental audit found that dairy was the main source of emissions in the company's supply chain, which prompted this change and the company's goal to reduce carbon emissions by half by 2030." (February 2020) Green America

"Offering" almond milk for an extra .80 is disingenuous. Starbucks needs to let the unsuspecting customer know about the surcharge before ordering.
I look forward to your response.

Connie Glore

Desired outcome: Starbucks will offer the dairy alternatives for the same zero cost that it does for cows' milk.

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Starbucks - Lack of Masks In Restaurant

Needs to comply with local laws and not state that they are allowing people to unmask when seated even if they are not eating or drinking. Lives are at stake and that is much more important than the corporate greed money. They also are raising the prices too much to take advantage of the pandemic although this could be legitimate. I like their products but take care of the customer so the customer can take care of you.

Desired outcome: Follow the local mask rules please or risk being reported and shut down by the local agencies

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S

Starbucks - Rude employee

I pull up and it takes 30 min to get through the drive way, I get handed an overflowing drink which is not even my correct drink. I asl for my correct order and he gets an attitude. Leaving my hand dripping with coffee I waited for him to return with my correct order. He comes back to the window and tries to throw the drink at me. I stop him and ask for a napkin and so he starts getting more and more agitated. After he hands me a single napkin he give me my drink and slams the glass door in my face. I am so agitated with the 1488x 2978 Starbucks service. This was on 11/12/2021 at 9:45 at night.

Desired outcome: Customer service for one.

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