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1.4 3342 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3342

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Newest CVS reviews & complaints

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A
1:52 pm EDT

CVS pharmacy never having my prescription and being rude about it

turned in my prescription on 7-6-2018, to be filled on 7-11-18. i was called and told they were out of my medication and it would be in later today. i called back at 3:00 and was told very rudely that they were out all had been sold, they couldn't order because the pharmacy manager was off until friday, and that it would be the following tuesday before my medication would be there. i tried to ask questions about what i could do, as this is a medication that causes withdrawals if not maintained. i was told nothing other then calling my dr, and was treated with extream rudeness!

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Mel18
, US
Oct 23, 2020 6:54 pm EDT
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I'm over there app saying one thing and you talk to the pharmacy they say different. And when you asks for them to run your medication they go in fix the app and send you a text saying to soon. The medication is for depression the doctor knows I'm out that's why she called it in she said I can't go with out it.
What ever happened to doing a job at 100%
I didn't get we'll can the insurance or well call the doctor?
I will never be put though this again.

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Mel18
, US
Oct 23, 2020 6:56 pm EDT
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Replying to comment of Mel18

My complaint is in Riverside ca sorry it posted here

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J
9:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

CVS store manager very rude

My name is Jane Lauro and I am a mobile merchandiser for beeline. I service the beeline jewelry in numerous Cvs stores. I went into Cvs #6048 1933 Victory Blvd Staten Island, New York 10314 on July 10th 2018 at 3:45 in the afternoon to service the store. I did my normal service I asked for my delivery so I can put it out on the display and a manager named Joanne said that she put it out on display already. I explained that is why I was in the store. She rudely was acting very unprofessional telling me that I didn't have the right to tell her what to do in her store and she continued to yell and scream at me for no reason at all! This was the first time I have met her and I gave her no reason to act that way. I wanted you to know what kind of a manger you have in your store. I was very upset when I left the store and I feel this person should not be a manager in any store if she acts so rude to people!
Thank you,
Jane Lauro
[protected]

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Gianni862
, US
Nov 28, 2019 9:58 pm EST

This manager Joanne and much of her staff are extremely rude, unprofessional, angry and just plain insane. It’s obvious she has connections and someone is protecting her and her rude staff. We no longer use CVS as do many friends and family who think this store is a horror show

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C
3:13 am EDT

CVS pharmacy

I am at the CVS in Red oak Texas and EVERYTIME I COME TO PICK UP MY HUSBANDS MEDICINE THE PHARMICIST ASK WHY I AM PICKING UP MY HUSBANDS MEDS
and as I sent in the drive thru waiting for the second time first time was 1:30 he claims my insurance company was updating there system now I'm back and he says his system is down! Seriously!? This is ridiculous and unprofessional someone needs to call me back or email me this is the 3rd time I have complained and still ... stupid is as stupid does! I will keep sending emails until someone does something with this [censored]!
Thank you
Christina Robertson
[protected]
[protected]@yahoo.com

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2:58 pm EDT

CVS 12 pack of diet coke

Purchased a 12 pack of diet coke from our local cvs pharmacy. 2 cans were dented - 1 had a hole in the bottom of the can and was empty and another had a "bulge" on the bottom of the can... Almost a square shape and completely warped the can. We were unable to drink from these cans... So technically we only had a "10" pack. This isn't the first time this happened to us... It's happened quite often... That's why we're writing to you... It's getting to be a problem. We buy at least (3) 12 packs a week... For years now. It's obvious we like your product... We're just getting very annoyed...

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Update by Amy Sue Mills
Jul 04, 2018 3:01 pm EDT

Still waiting for an answer. ..

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12:48 pm EDT

CVS hideous garbled same old on hold music

I am going to lose my mind and change pharmacies if I have to listen over and over to the same old garble music you play while on hold. Almost intolerable when you do not feel well. PLEASE give your customers a break! I am very serious, your customers are tired of this as 'waiting music.' It is so very irritating. PLEASE hear what I am trying to tell you. I told the local store and it went nowhere.

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4:04 pm EDT
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CVS prescription refill

On May 6, 2018 my Norco script was filled. When he closed his practice the NP wrote a script for refill on 6/62018. The pharmacist stated that
they made a mistake and filled it on 6/5/2018, one day earlier(per the script. However, per days it was correct. Otherwise, I'm quite sure the
computer would have caught it. Now they say the next script is going to be late because THEY made the error and won't fill it until 7/6, 2018.
I can count out 30days, and the pharmacist on duty today was very condescending and admitting they made an error that I have to pay for.

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6:53 am EDT

CVS aloe vera hand soap 360 brand

We like your 360 line of products but over a period of time have noticed that the pump feature often does not work... You can "turn to open" and it does not. I currently have 2 products in my home with this fault. Aloe vera hand soap and a charcoal facial wash. It has also happened in the past. The percentage of times this has happened is too much and should be reviewed in the production chain. It is an annoyance to have to return to the store for an exchange.
Thanks,
Kim

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8:07 pm EDT
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CVS pharmacist and manager.

Cvs of Bangor PA, the pharmacist at the drive through window pocketed change and stole money from my grandmother. The bill was &1.78 for my grandmama meds, and making sure we were not paying attention, she shoved the receipt, meds and "change" in the bag and handed the bag to us and we drove off. We then checked the bag when we got home and realized there was only 22cents in the bag and not the 18$. We went back the store said they would look into it and call us the next morning. Nothing till we went back in person at 2pm and the manager was acting like we had no idea what we were talking about. Then we were told there isn't anything to do and that they won't Check the cameras because there is no proof. I'm sorry but this is unacceptable and unprofessional. Needless to say we will not be going back to this store and will be using a different pharmacy due to not being able to trust your workers at this store.

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7:23 pm EDT
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CVS charged me full price and did not use my insurance provided.

I gave the pharmacy my insurance card and the pharmacist said to me "no problem". When it came time to pay for prescriptions ...6 hours later...The charges were full amount and the sales person said that the amount was with my co-pay. I told her it was the full amount and the co-pay should be $3.35 NOT $90. She shrugged her shoulders and said "that's the total".. I went to Walgreens the next month and they charged me $3.35 for same prescription. CVS are not only LIARS but THEIVES as well. Never will I set foot in their store again.

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Ghost8531
,
May 15, 2022 1:19 am EDT

It's a gender tax. Women like us pay way more than men.

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Ghost8531
,
Mar 12, 2022 12:52 pm EST

Women pay a "gender tax" and disabled pay a "disability tax"

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Ghost8531
,
Jul 29, 2021 9:15 pm EDT

Women pay a massive gender tax at CVS

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I
2:05 pm EDT

CVS a refund coupon

You sent me a coupon for $4 in the mail. I never had any trouble cashing it with the required purchase. Today CVS would not take it. After a lot of wasting my time the only excuse they gaveme is the number on the coupon did not match that of the number on my CVS card. That's funny. because I had another coupon sent with the same $4 off coupon and they took it. Anyway my card number is487-[protected]. CVS toldmethe number on the card is EC#5492. I don't think that is even a card number. Since I am a regular customer of CVS I would appreciate ifyou correct whatever the misunderstanding is and send me another $4 coupon that will be accepted. Thank you. Irene Wehan

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10:48 am EDT

CVS rude employees/ products out of stock/refills not fulfilled

I am disabled...Every time we go to drive thru my Rx I called in is never ready...she said can't be filled even when bottle says it has refills...she doesn't listen..very RUDE...Pain medication never in stock...Way too many texts and calls even though I have told them several times to stop... Your employee s could use a class in courtesy to the customer..!

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12:43 pm EDT

CVS customer service

I was in Asheville NC and went to ther Cvs store on Smokey Park Highway and when I entered the store I could hear complaining from management about one of their vendors. The were very disrespectful and rude to talk about this person in public. I asked one of the employees where a product was and they were rude and ignored me. This will be my last visit to this store if I am there again. Very uncomfortable shopping experience.

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11:52 am EDT

CVS pharmacy technician

I wanted to submit a complaint on pharmacy technician "Stephanie" located at the Farmville Va CVS. I came in to pick up my prescriptions and received attitude as soon as I started speaking. She huffed & rolled her eyes at me when I told her I was coming from the clinic next door and wasn't sure if the prescription had gone threw yet, being that I had just left. Apparently I was giving her unnecessary information because she cut me short by blowing & saying with an attitude, "What is your name?" While rolling her eyes. She typed in something & walked away still huffing and never said anything. Someone else proceeded to help me. People are sick coming in there to pick up medicine and do not want to deal with rude unpleasant workers. Especially when sick. I work in healthcare and everyone has bad days but you don't act like that when dealing with the public especially when it was not at all necessary.

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1:09 pm EDT
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CVS show tours and more

We saw the sign outside of your Store for the Grand Canyon- we went in and spoke with Maria. We told her we planning a trip on Monday June 18- and we would be renting a car to go. She then started telling us why it would be better to go on the Tour. She stated the Tour would stop at Hoover Dam and drop us off at the Grand Canyon and there is hop on hop off buses we can use to move around the Canyon. Making it seem like we can make a whole day out of the tour.
She sold us at the price of $144 which she stated is the cost of the tour which includes breakfast and lunch. She said if we go by car we would have to pay 89.99 each when we get to the Canyon (which that was a lie, the 89.99 is for the west side which was not even included on this tour)
As we were on the bus and started talking to others, we found out the Grand Canyon Tour Company had a special for $69.99 which almost everyone on our bus paid. We were LIVID at this time. I called CVS and asked to speak with someone in Show Tours. The lady was extremely rude and stated she would find out who I worked with to book my tour. Maria then texted me and I expressed my concerns with the price. She basically stated there is nothing she can do and we were told that was the price.
The next day, Tuesday June 19, 2018 we went back to the store and got into a yelling debate with all staff members in CVS about them giving us the $70 they charged us at CVS. The balance we had to pay at Grand Canyon Tours location before we got on the bus. Maria, stated they didn't even know the company was offering a discount and I told her they should know if their partners and they should honor that price. They continued to argue that we will not be getting the $70 back that was charged at CVS. They told us we had to Speak with Dan at the Grand Canyon Company for our $70 - we call the number they provided and we spoke to someone there who stated they are not responsible for our money but Show Tours would have to give it us and Show Tour Refuses too.
We are ok with what we paid at the Grand Canyon Tour facility ($74) but I will not have a fraud company stealing $70 from 4 girls and get away with it. CVS should not allow third party vendors to work doing scams like this.
Our trip was horrible, the bus picked us up at 6:20 am - and we didn't get to the Grand Canyon till 1:40pm and the guide dropped us off then stated he would be back in an hour. When he came back, he dropped us off at the shopping location for 1 hour and half, total of 2 and half hours. We did not get home till close to 10 pm. This was so horrible, a whole day wasted on a bus when we should of stick to our original plan which would have been way cheaper for the 4 of us. Now we are out a total of $280.00 because CVS workers took us for suckers.

My name: Maranda De Jesus
[protected]

CVS
• Address: 3758 Las Vegas Blvd S, Las Vegas, NV 89109
• Phone: [protected]

Canyon tour website which now their back to their original price of 89.99 which is still cheaper

https://www.canyontours.com/?utm_source=bing&utm_medium=cpc&utm_campaign=Grand%20Canyon%20Tours&utm_term=grand%20canyon%20tours&utm_content=Grand%20Canyon%20Tours

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10:40 am EDT
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CVS store manager, asset protection and district manager

Joe, the Asset Protection District Manager, and Riddhi, the District Manager are both new, and they are legit psychopaths. I'm feeling the effect of how they mistreated me and I don't have the patience to fully explain the whole situation, but I know that what they did to me is wrong. Joe is like a condescending, self-projecting bad cop who lives on power trips and stating things without any actual proof or evidence, in order to intimidate and bully. Riddhi is an out of touch, impersonal and insincere ex pharmacist who expects people to be robots, but thinks she deserves to be shown compassion and understanding. The store manager Vinnie, is almost like a tree blowing in the wind of whatever direction will best serve him. He doesn't stand up for his employees, he lets them be steam-rolled because he is afraid of what will happen to him. He also doesn't exactly manage very well, making sure that everyone knows explicitly CVS's myriad of policies, one of which I personally know goes against their (lack of current and appropriate) technology and a lack of having a store card, one that most other modern retailers have, in case the customer doesn't want or can't (an email is required for an ExtraCare card and some people don't have one) sign up for one in order to get the store savings on items.
Something needs to change as far as this area (to my knowledge, but it's probably all over)with not just the store managers and their lack of actual training and maturity, but the district managers/asset protection, etc at that level as well. Like I mentioned above, Joe never actually showed concrete proof of what he was accusing me of, saying he knew my intention, or that he knew what I said to customers without having audio for the video. He claimed I acted a certain way that I know for a fact I didn't, and I believe it was to persuade me to confess to something I didn't do, so that they could terminate me without giving me unemployment. He made several weird and out of place remarks about my hand-writing, that written down read like a compliment, but the tone and atmosphere he said it in didn't feel like one. He also joked that "we're not saying you're an axe murderer or something.." which was not only not funny, but considering my past traumas and experiences with being very mistreated and misjudged, that doesn't feel right with me now. It is inappropriate to say to anyone, but someone with my past experiences, especially so as it can trigger very bad emotions and memories. His behavior reeked of paranoia, as he waited for me to get my shirt from the back and stood at the door to watch me leave. Really? To over-react like that for something so minor (even though it wasn't intentional on my part, it was not something major) leaves me with a very bad taste in my mouth so to speak. I don't think CVS will ever succeed if they continue to promote people to authority who clearly have issues and love to power-trip over people. That's my two cents, as I am a good person who will never promote bad, abusive behavior when I have my own business.
Joe was also clueless about who I am as a person, which is funny because as someone whose job it is to properly and quickly assess people, he failed significantly. He was mentioning about pharmacy mistakes due to accidentally miscounting, and I didn't tell him but I have worked for three years as a pharmacy tech and knew about that, but he was talking to me as if I wouldn't know.

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4:48 am EDT

CVS pharmacist closing 6/21/18

I had an unbelievable experience at CVS Garden Street Titusville Fl. The internet said they were open till 10.00 pm I was about 40 minutes away to arrive at 8.55 PM too get my medicine I needed terribly. So there was an announcement, the store was closing in four minutes as I approached the window. I saw the pharmacist and stated how much I had hurried hoping he would understand my situation; he stated you can drop it off but I won't fill it. He randomly went too the computer to only criticise me more. He proceeds to ask why didn't you just go too the Merritt Island store? (I have a home pharmacy I thought) And why didn't You fill this last month (my father had a stroke in Michigan) really? He then said I have 34 pills available but you will have to forfit the remainder of the prescription, Really? He was soooo rude I couldn't believe how mean he stated it. I had other filled prescriptions to pick up and he told the check out clerk let's see if they will even ring up now it's 9.02? really. After, I was in my car only too watch him leave in the same car with the pharmacy clerk my daughter had complained too!. How do absolutely horrible people hold such important customer service positions? This overweight middle aged balding man with glasses was so judgmental with an aggressive demeanor, I'm still stunned and disappointed I was treated so badly by him due to closing time.

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4:14 pm EDT
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CVS return policy needs to change and it takes to long, no id unless over 10.00

CVS pharmacy bellmore Ave, NY
I had return some product got the wrong color, vitamins, first you don't need people Licenses because your invaded your customer privacy for hackers, from selling our information . make the exchange easy because you will lose customers. less then 10.00 you don't need ID. I couldn't even exchange my hair color . iwill call up the news because your mistreated your customer and I spend lots of money and I can go to others. if you like to keep your loyal customers . here is a tip we can provide a library card or medical insurance card for a simple ID. under 10.00 please . I wont buy anything until you change this and I will tell my friends and family and face book.

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8:35 am EDT

CVS rude remark

I was returning a item without a receipt which I have none done before and I am a regular customer of CVS at Lindbergh and Lemay Ferry Road, St. Louis, Mo. I explained to him that I always have a receipt this was the first time I did not, and he proceeded to tell me "well If you continue to do this you will be flagged and you will have a problem", I just stood there, kinda stunned, and told him, I just explained to you I have never done this before and do not plan on doing it again. That statement that came out of his mouth I found to be very rude. It may me wonder why treat a good customer like that, maybe he is not a people person and maybe he should not be behind a counter.

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12:05 pm EDT

CVS customer service

I recently had a very bad experience at your Fallston MD location with your manager Tara. If this is how your managers treat long time customers I'm planning on taking my business elsewhere. I went in to pick up one piece of cover girl make up and noticed that half of the covergirl make up was on clearance marked down 50% great I'll stock up I grabbed the last three of my Shade on the shelf and the last 2 of my eyeshadow. Get to register none of it rings up correctly neither piece the polite cashier behind the counter says I'll go go check with his scanner he comes back and tells me it's a different Shade not the one I got even though I grabbed all three of them off the peg with the clearance ticket I said okay he scans the eyeshadow same thing does not ring up he goes and checks this one and same thing. At this point I am upset because it's not my mistake that they are in the wrong location or the label is put on the wrong product. No where on the label is the shade written and there were multiple in front of the wrong label. He asks me if I want the manager I said yes please. Tara comes up to the front and as he's explaining to her what happened she interrupted him mid sentence and says yes some shades are marked down. I politely jump in and say half the cover girl wall is marked down and very confusing to a customer to shop if it's only some shads why is the color not on the label and why is it stocked incorrectly. Her response to me was customers move stuff and she won't honor the clearance price. I said a customer will move multiple of the same shade. Her response was I'm not gonna stand here and argue with you. I never raised my voice at her I was just trying to understand how this was my fault and felt as though she should have done something to correct the situation even offer one at the clearance price or even apologize for the inconvenience. Which she never did not once. I am a long time loyal customer at CVS and will take my business to Walgreens if this is how you allow your managers to treat customers. I took pictures of the clearance ticket on the shelf and told her I could show her and she could see how it was confusing and wanted to contact corporate about her service. She wrote the Cvs customer care number down and her name. Horrible customer service skills and not at all what a manager should be

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8:08 am EDT

CVS customer service

My family and I had an awful experience with a cashier at our local CVS pharmacy drive thru. The associate was very rude and unprofessional. Her mannerisms towards me were uncalled for. It was around 930 pm. After making us wait for her to assist us, she was short and quick to answer with a smart remark when I asked her a question. Never asked if I had any questions for the pharmacist. At the end of my transaction, she didnt say one word - not thank you, have a nice day or anything. Our total time in the drive thru was 12 minutes.
This was cashier 78 at store 5201 trn 0840

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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CVS contacts

Phone numbers

+1 (800) 746-7287 +1 (888) 607-4287 More phone numbers

Website

cvs.com

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Use this comments board to leave complaints and reviews about CVS. Discuss the issues you have had with CVS and work with their customer service team to find a resolution.