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Citizens Bank / banking

1 United States
Contact information:

Several times this bank updates it apps and it fails when you log in. It begins adding extra characters that I am not typing. (Only happens on this app) and then locks me out of my account because to many failed attempts. I call customer service (India) and they ask me all my security questions. I answer them all correctly and then they verify phone number, and tell me it doesn't match their records. I've had this account for 17 years and have become a real problem bank in the last two. I've had this phone number for over 10 years and have had to have them reset my lock out several times in the past, but over the last 2 months has been a constant problem with Citizens. Now they tell me the phone number doesn't match on my account (someone switched last 2 numbers) However, they do show both phone numbers on my account, but the wrong one is somehow attached to my SS# and now they cant help me. But when I request a reset code, they send that to the right number. Now they have locked me out of my account several times over the weekends and leaving me no access to funds unless I present my ID to a physical bank, (again on a weekend). In addition, there was a fraud charge on my account, the bank stopped the charged, disabled my card, never sent me a new one. Called me several times to tell me to hold for a rep. 45 mins later still holding...and they called me. I call them and same thing happens. Now I have a Citizens Bank Customer Service number calling me...2 months later. I couldn't answer so I called back within a few min and now had only automated phone options to choose from and none are returning their. All they want is my to put my accnt or social in so they know how to direct my call...In today's times of crime dont make people enter their personal info to return your call. I since have opened an account at a different bank. Unfortunate since this is a 17 year old account and looks great on my credit. But now time to build a new relationship elsewhere and use Citizens for bare minimums so it continues to look good to Credit Agencies. Thanks for letting me vent!! From: Totally Turned Unsatisfied Citizens Bank Customer

Me
Jan 16, 2019

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