Citizens Bank – Page 4

Service that provide uncomfortable by newroad branch manager I don't know what's her problem but customers aauda mobile chalayera bashne hoina specially manager ko name leyara gayeko costumer lai aarulai sumpera aaru sanga kura gara bhanera aafu mobile sunera bashne hoina just can't digest that kind of behavior

That's why aba ma and mero family ko all account close garna lagauchu Yaha bata

My name is.L.Castles attoney of law abount my cilent dean williams acct#[protected]-past few days the was some charge on the account since 10/30/2022-was told to go to.The branch get new card.System was down that they will order new card never did any had call.Up.To sent sent card ups.Never did now.It sent by postal.Mail this complaint about issued w/bank.In city of yonkers branch manager my client that had zelle.Amount $20.00-someone had charge my client payment

i will.Take it futher nys complaint boards file w/citizen bank.

Thank you.

On 07.29.22 I was scammed as I tried to recover my contacts on my iPhone. This resulted in the scammer's' attempt to transfer money from my checking account to my Venmo account - two transfers totaling a few dollars shy of $5,000 were eventually rejected by Citizens. Another two transfers were made from my account to Google Pay. These transactions were within $1 of the aforementioned amount to Venmo. These transactions cleared my account on the following business day (08.01.22, I think). Within a few days the bank did issue a temporary credit to reimburse me while the investigation was initiated.

On 07.30.22 I visited the W Hartford CT branch and set up a new checking account. A representative advised me not to close the old checking account until the investigation was completed.

Since that time, I have tried more than a dozen times to obtain the status of the investigation. For the first few weeks this was done, as I was instructed by bank staff, through the customer service department. In each and every one of those contacts, the CSR was not able to provide the status. Starting in mid to late August, I have been working with Francisco, the branch manager. He continues to advise me "just be patient", advises that he has spoken to the fraud department and that the investigation is still on-going.

I would be extremely appreciative if someone at Citizens Bank would advise me how long I will have to wait for completion and closure. Thus far I have found no such individual. Please call my cell # [protected] or email me at jduffy.[protected]@gmail.com. Acknowledgement of receipt of this complaint form would also be appreciated. Thank you very much ...

Joseph Daniel Duffy

Please do not put your trust or your money into citizens access, citizens bank or now called citizens. They have the most rudest customer service. Some of their customer service people don't speak very good english. Hector and shay are very rude. When you ask for a manager or supervisor there's never one available or they are in meetings all day long which is not true. You have to wait for a call back, which never happens. If you want to do any ach transfer out. They do a text every time, the text is either severely delayed or never comes through, same as the email. Citizens will never let you do a ach transfer yourself, you have to let them do it for you, from a so called back office. Also they will ask you alot of pereonal questions that you have to answer or they refuse you access to your money period. The request takes a couple to a few days to request your ach transfer, then a couple or few more days. So that being said it will take approximately 4 to maybe 5 days for transfer to be completed. I am still waiting for my funds to be transferred out. Even if you can do a ach transfer yourself it still takes several days for the money to move. I don't trust this online bank at all. Please do not deposit any of your hard earned money in this bank or online bank. Also when you establish a deposit, do not allow the bank to pull the funds from your external account because it takes 5 business days or longer to have the funds clear, closer to 7 days. If you want yo deal with poor customer service, headaches or hassell gaining access to your money, go right ahead and deal with these totally incompetent. Again you can do what you want, I am not telling you not to do any business with this online bank, its up to you it's your choice what you do, but if you don't want the hassle or headaches from this bank, I highly recommend and highly suggest doing business with a different bank. I can not wait until my account is closed. Please check out all their reviews, it's a terrible bank all around

Also your interest will not be credited at the end of the month and will not be credited on the 1st of the month either. They claim they don't operate like other real banks do, in fact they wait to credit your account 30 days after you open the account, they do not credit in the morning, they wait until the end of the work day to credit you your interest that you earned. Incompetent banking all around. Not highly recommend at all. Stay away if you don't want the hassle and headaches.

I opened an account with Vivint July 2022 for my security cameras and have been paying them monthly on time as always. I did not know about this account or any payments needed to be made. I was told to pay Vivint. Once I found out, I immediately called Citizens and paid my balance in full for August, September and October of 2022. As of today 10/06/2022, I have paid off my loan in full with a confirmation. I am in the middle of purchasing a home and because of Citizens/Vivint my credit score dropped 163pts. Is there any way you can please put my account in good standing. The credit bureau said it's possibe since you have me in a 38-day late comment. My credit went from 810 to 647 and now my mortgage broker told me my credit score is in the 500s and I don't know why. Please any help would be greatly appreciated. This may ruin my home purchase. Any information would be greatly appreciated.

i was charged 6 times fees of 35$ and i recieved an email that i will get my fees back and of course it was covered the over drawn then with posotive account again i was charged another fee which i could not figure that out called citizen bank talked to nata who kept saying i can not listen to you she probably meant i cant hear you any way afte calling 10 times i got 2 fees back instead of 6 no good at all.

some one was lying email or a person who told me shortly you will get all fees back it used to be a good bank not anymore i am so disappointed with this bank now

When I tried to login to my online banking account, for the first time ever I was prompted to enter an access code. I was given two options: text message or phone call to one of two numbers. One number was my home phone and the other was my son's cell phone(go figure). I requested a phone call to my home phone. I made the request several times and never got a call with the verification code. I called several of their 800 numbers and was told I had a wait time of 30 - 60 minutes. This has really inconvenienced me and I am not happy with their customer service.

My father, John Allen Murphy and his brother, my uncle, Lawrence Melvin Murphy had a safe deposit box together at Citizens Bank. On February 7, 2011, my father told Citizens bank that his brother Lawrence died 12/2006 and my father wanted to add my name to replace my uncle's name as legal owner of the box once my father passed. They asked us to sign (Deputy Appointment). Once my father passed in 2014, the bank told me that the safe deposit box now belong to Lawrence melvin Murphy who died 12/2006. And that the deputy appointment was only good while my father was alive. The bank failed to follow PA State protocols by asking for proof of death of my uncle, take inventory of the box, protect my uncle's rights. Then they gave content of the box to a third pary five days after my father's death. Why is the bank telling me that my deceased uncle now owned the box?

Like many others my HSBC accounts were transferred to Citizens in February 2022. No provision was made for people who do not reside in the USA. After a complaint to CFPB I was told by a Ryan Davis in the Chairman's Office that I could close my account. I requested closure but this was not done. I was able to transfer some of the money to another bank but then the account was blocked, no reason given. Subsequent emails to the same address have been ignored.

This was the worst visit that I've had a Citizens bank in over 30 years as a customer. I went in to Citizens Bank at 8th and Walnut, at 11am to deposit check and also to get a 5-year statement for my mother's medicaid application. At the time there there three reps in their cubicles (one, Rep 1 was serving another customer). After telling Rep 2 the request, he responded they would be with me shortly. At the time the person helping me, who I assumed was new, received instruction and he went to the third person Rep 3 for help. As I observed Rep 2 was on his phone while the Rep 3 was on the computer. When Rep 1 asked Rep 2 to observe, he walked closer to the Rep3 and stayed on the phone. Rep 1 was not taking notes nor even observing what Reb 3 was doing.

The 3 then walked to the back and were standing around and I asked after half an hour if they were helping me. Rep 1 then said that Rep 2 had to clear it for me to get 5 years of statements. — if that's the case why didn't they just tell me rather than letting me sit and wait. Rep 2 definitely showed he didn't want to be there and was very incompetent for the position.

August 24 2022

To Whom it may concern:

I have experience an problematic interaction with one of your employees name Carlo A. On Saturday August 20th, customer service rep Carlo A. verbally expressed strong resistance to my request to speak to a supervisor, repeating more than twice that the supervisor will say the same thing. After much pleading he gave in and put me on hold to get supervisor.

A female who subsequently answered stated she is a supervisor and that Carlo A. told her that I reported to Carla of fraudulent activates on my account.

I said no such thing and requested a compliant to be filed immediately of a customer rep make false/inaccurate statement of a customer. This matter of communicate was via phone. The superstar stated she will file the complaint and someone from said department will be reaching out to me via phone within the next 48 hours. As of to date I have not been contacted.

Going forward I request this matte is looked into and met with some sort of remedy. In addition please remove the telephone transaction commutate so that I may do telephone business transaction whenever needed.

About 3:57pm today customer rep name Celi, (refused to provide last name initial) she could not provide any assistance, to question regarding the call I have yet to receive from the complaint department. She stated a number of times that she cannot provide any assistance. There lies a question in my mind as to the capability or lack there off the reps providing Simple customer service. Celi, stated she will not transfer me to a supervisor regarding my concern about the complaint that was filed last week.

Ellen

[protected]

Release telephone communities transactions.

Address the customer reps poor performance so that other customer do not experience afflicting interaction.

Jul 25 - Aug 1, 2022

I am having a problem where I have paid my credit card twice actually in error.

And I cannot believe it keeps declining for insufficient funds. I called the number on the card, waited an hour and spoke to someone who did not even know the fundamentals of a credit card. I had to explain to her once I paid off the credit card I should be able to use it. Besides the fact I actually have a credit on the card due to the fact I paid it twice. When I asked about that, she said that money in on hold. When I asked why is it on hold, I was told their system does that randomly for no reason.

WORST Customer Service & Mortgage Dept Ever…. Loan officer & Processor are incompetant took 55 days for a HELOC to process & when my documents are submitted by day 30, They don’t have an answer for me for the next 25 days & they keep replying we don’t know what is delaying your process unfortunately. To process a Loan, this bank takes 60 days & no replies, Just imagine how wonderful will their service be during the life of loan…. Glad I quit the process but such a waste of time! Case Filed - CFG02027306

$36.00 was taken out of my checking by Citizens Bank on June 30th. I did not get a cash advance so I want it refunded. My name is Ruth K Peffer 410 Short St, Apt 302 Ellwood City, Pa.16117.

I spoke to Citizens Bank earlier this week and despite the climb to speak to Tom the Supervisor I only got $70 of rebate which is supposed to be every month not once a year. I only been with Citizens Bank for almost 7 months, and I feel that I've been getting a runaround and being taken advantage of by Citizens Bank, and I felt this could've been more resolved if they just rebated almost $1,700 fees that I didn't even knew about b/c I thought I was getting overdraft protection, but I wasn't.

Because of my Disability I never understood that neither did my local bank branch and they agreed that I should've have this rebated to wipeout the mess but only $70 rebated once every year.

I want this to be a valuable lesson to those who with disabilities and feel that they financial goals are being guttered by info that wasn't explain clearly. Don't be afraid to speak up and get what rightfully belongs to you

David Michael Hammond-We have One Deposit Checking and received an email this date 28June22 stating that we will begin to be charged $9.99 monthly. There is a monthly automatic direct deposit to this account [protected] and it should not be charged any monthly fees. Please assist and correct this. Thanks. [protected]@gmail.com

David Michael Hammond/Merida Mejicanos

2250NW114th Ave Unit 1PTY13119

Miami,FL [protected]

Please correct this with alacrity

I am an Attorney, who has represented Barbara H. Eberle of 23 Osetgatchie Road, Waterford, CT 06385 Social Security Last #2029 for over 40 years and on May 17, 2022 I filed a Connecticut Statutory Durable Power of Attorney with Lisa. I requested information needed to provide funds to keep Barbara in her home. To date, neither Lisa nor the Bank have requested certification pursuant to CT Statute I-305s, which failure deems that the Power of Attorney is valid.

Lisa demands to meet personally with Barbara who is 90 years old and basically informed her that the Power of Attorney was invalid. Barbara will not have the funds to keep her in the house around September 1, 2022.

2/7: payment made $181.20.

2/10: 2nd payment was made again $181.20 for amount due on 3/11.

I asked credit card to reverse my 2nd payment back to checking account. Instead of reverse 1 payment, they did 2.

3/1: $181.20 went back to checking account

3/2: $181.20 went back to checking account

then 3/9: $181.20 was taken out of checking account went back to credit card.

However, credit card still posted on 2/28 to March statement due 3/11: REVERSE PAYMENT to amount due in March for $181.20 which already taken out of checking account and went back to credit card on 3/9. I paid for all purchases of the month in full but this amount was kept added to total amount due every month and I was charged for interest. I kept calling many times in March, and they kept saying their records are correct. I even sent my checking statement to show them the transactions of 2 payments made on 2/7 & 2/10, 2 reversals 3/1 & 3/2 and 1 debit on my checking account for $181.20 on 3/9 but still the $181.20 is keep showing on amount due month after month after month. This issue has been since Feb until now. Credit card did it wrong to begin with and now the customer has to pay for it?

On 5/12/2022 I was attempting to withdraw $130.00 from an ATM located at the Giant Food store in Alden PA. When I observe the green light came on and my card was returned. ATM began to make a noise like it was going to dispense the money but never did (slot opening never opened up). At this time the Screen indicated to me that there was a problem with the dispensing of money and the transaction was canceled. Knowing that there was an addition ATM at this location I proceeded to the other machine wear I was able to obtain $130.00 in cash. Later I checked my balance via the telephone it indicated that there were two withdrawals the same day for the same amount. when I only got $130.00 one time.