SUBMIT A COMPLAINT

Ing Bank Customer Care Service

0
Complaints36
Pending0
Resolved0

ING Groep N.V.

Amsterdamse Poort, Bijlmerplein 888
Amsterdam
Netherlands - 1102MG

Customer Support Phone Numbers

133 464(Australia) 0 0
+31 205 639 111(Netherlands) 0 0
+1 646 424 6000(United States) 0 0
+44 207 767 1000(United Kingdom) 1 1
+61 290 284 077(Australia) 0 0
+54 114 310 4700(Argentina) 0 0
+43 168 0000(Austria) 0 0
+32 24 646 004(Belgium) 0 0
+55 114 504 6000(Brazil) 0 0
+359 29 176 400(Bulgaria) 0 0
+86 109 5526(China) 0 0
+420 257 477 777(Czech Republic) 0 0
+33 969 362 200(France) 0 0
+49 695 050 0105(Germany) 0 0
+852 28 488 488(Hong Kong) 0 0
+36 12 358 700(Hungary) 0 0
+91 226 666 6400(India) 0 0
+62 215 151 616(Indonesia) 0 0
+39 29 996 789(Italy) 0 0
+81 332 170 232(Japan) 0 0
+60 321 668 803(Malaysia) 0 0
+52 555 258 2000(Mexico) 0 0
+63 24 798 888(Philippines) 0 0
+48 323 570 069(Poland) 0 0
+351 211 201 362(Portugal) 0 0
+7 495 755 5400(Russia) 0 0
+65 65 353688(Singapore (Asian Regional Office) 0 0
+82 23 171 800(South Korea) 0 0
+34 916 349 280(Spain) 0 0
+41 225 923 000(Switzerland) 0 0
+886 287 297 600(Taiwan) 0 0
+66 22 991 558(Thailand) 0 0
+90 850 222 0600(Turkey) 0 0
+971 43 653 411(UAE) 0 0
+84 439 367 844(Vietnam) 0 0
We are a global financial institution with a strong European base, offering banking services. We draw on our experience and expertise, our commitment to excellent service and our global scale to meet the needs of a broad customer base, comprising individuals, families, small businesses, large corporations, institutions, and governments. Our customers are at the heart of what we do.
Our more than 52,000 employees offer retail and commercial banking services to customers in over 40 countries. Our strengths include our well-known, strong brand with positive recognition from customers in many countries, strong financial position, omnichannel distribution strategy and international network.
Mailing Address
ING Groep N.V., P.O. Box 1800, 1000 BV Amsterdam, The Netherlands

The United States
1133 Avenue of the Americas, New York, NY 10036 

The United Kingdom
8-10 Moorgate, London, EC2R 6DA, United Kingdom

Australia
60 Margaret Street, Sydney NSW 2000

Argentina
8th floor, Av. Juana Manso 205, Puerto Madero, C1107CBE, Buenos Aires, Argentina

Austria
Praterstraße 31, 1020 Wien

Brazil
4th floor, Av. Pres. Juscelino Kubitschek 510, 04543-000 Sao Paulo, Brazil

Bulgaria
49B, Bulgaria Blvd., Entr. A, Fl.7, 1404 Sofia, Bulgaria

Czech Republic
Českomoravská 2420/15, 190 00 Praha 9

France
Service Clientèle Libre Réponse 70678 75567 Paris cedex 12

Germany
ING-DiBa, 60628 Frankfurt am Main

Hong Kong
Level 8, Three Pacific Place, 1 Queen’s Road East, Hong Kong

Hungary
Dózsa György út 84/B, H-1068 Budapest, Hungary

Indonesia
22nd floor, Indonesia Stock Exchange Building, Jl. Jend. Sudirman Kav 52-53, Jakarta Selatan 12190, Indonesia

Japan
Meiji Yasuda Seimei Bldg. 8F, 2-1-1, Marunouchi, Chiyoda-ku, Tokyo 100-0005, Japan

Malaysia
Level 8 (B2), Main Office Tower, Financial Park Labuan, Jl. Merdeka, 87000 Labuan F.T., Malaysia

Mexico
pisos 3/4, Bosque de Alisos 45-B, Bosques de las Lomas, 05120 Ciudad de México, Mexico

Philippines
20th floor, Tower One, Ayala Triangle, Ayala Avenue, 1226 Makati City, Philippines

Poland
ul. Sokolska 34, 40-086 Katowice

Portugal
Av. da Liberdade 200, 6th floor, 1250-147 Lisbon, Portugal

Russia
36 Krasnoproletarskaya ulitsa, 127473 Moscow, Russia
Singapore (Asian Regional Office)
ING Bank N.V., Singapore Branch, 1 Wallich Street, № 12-01 Guoco Tower, Singapore 078881

South Korea
11/F, Seoul Finance Center, 136 Sejong-daero, Jung-gu, Seoul 04520, South Korea

Switzerland
6 Rue Petitot, Case Postale 5613, CH-1211 Geneva 11, Switzerland

Taiwan
70th floor, Taipei 101 Tower, 7 XinYi Road, Sec. 5, 11049 Taipei, Taiwan

Vietnam
Press Club Building, 5/F, Room 505-506, 12 Ly Dao Thanh Street, Hoan Kiem District, Hanoi, Vietnam
Plus

Ing Bank Complaints & Reviews

Ing Bank / the trouble in opening a business account in bucharest

Da
Jun 10, 2019

Good day. My name is dr dan harary. I am an israeli romanian citizen. I am specialized in endodontics dentistry and I tried for more than six months to open an account for my firm in bucharest romaniai have an euro account to in your bank. The procedure is taking more than 6 month!!...

Ing Bank / I was scammed by your customer

Or
Dec 14, 2018

Good morning ING Bank, I'm a citizen of Japan. I'm begging for your authority to please investigate my case . I was scammed recently, using your bank. I don't have a bank account in your bank yet. I have already reported to the bank here in Tokyo were I sent the money that I wa...

Ing Bank / account to close : 40002933824 : france account

Pr
Nov 03, 2018

Hello, I have sent the closure form by La poste dated 13.07.2018 but you have not closed the account. I have tried to contact from india and does not work out. My friend contacted to Customer care france but they said only i have to contact them. Request you to please close my account. I...

Ing Bank / change of contact details/mobile number

Gr
Oct 04, 2018

I have started using my ING account after a few years and I absolutely need to do a bank transfer. Unfortunately I changed number since opening the account and I don't have the old one. A mobile number is necessary in order to receive an authorization code to proceed with the transfer. I...

Ing Bank / im selling iphone 6 64gb

Je
Jun 20, 2018

Im writing this because i encounter suspicious transaction coming from Balbuena Leonida, i post on olx that im selling my iphone 6 64gb and she inquire about my ads on olx that she willing to buy it as a gift to her son and send it to nigeria address, and the transaction would be i need to...

Ing Bank / I cannot access my account

Le
Feb 08, 2018

Almost20 years ago, I opened accounts with ING bank on-line. I forgot about the accounts because they were CD's. Now, when I go on-line, I cannot access the account because they want my telephone number that was associated with the account. I don't remember the account number I had back...

Ing NL / customer's right to receive his own financial records

Vi
Sep 11, 2014

Hello, I believe ING (Netherlands) has neglected my basic rights as a regular client. I hold an account for 2 years, and for the last month I have kept my balance high and steady so I could pay for my PhD in London. Now the UK immigration office asks me for an official record of all my...

ING Direct / ing stole $8,500 from me!!

An
Feb 16, 2012

I opened an ING Electric Orange bank account 4 months ago, along with a savings. I transferred $50 from my Bank Of America account into ING. I sent my tax return money, of $8, 500 to my ING bank, and they immediately froze my account and had me answer security questions. They were all off...

ING Direct / ing is not a good banking service

In
Jan 05, 2012

I have been an Ing direct costumer for years. I have not had issues until recently. A couple of months ago, Ing asked me to change my password for security purposes. After that I had forgotten the password. After many attempts, I was locked out. I asked for a pin to reset my password. The...

ING Direct Orange Checking / security - or lousy reps?

Jo
Nov 16, 2011

Last year, My wife helped me open a orange checking account during their black friday sale. We were able to do this all via online, with no paperwork back and forth or any phone calls. Seemed simple enough- right?? Nov 15th i log in and see 2 posted charges, and 2 pending charges for amex...

ING Direct / poor appraisal only looks at low property sales, charged $350 for nothing

Ce
Jun 15, 2011

Warning ING Direct has scam appraisals. Company charged $350 nothing. Poor appraisal would not consider recent sales in correct town.. Went to other town over 5-10 miles away/. Applied for refinancing ing did a pitiful job of appraising my home and then charged me three hundred and fifty...

Ing Bank / fund clearance certificate from the uk security and exchange commission

Ma
Jun 09, 2011

Our Ref: INGBN31OZ15.   Date:  06/06/2011   Attention: Beneficiary,   Welcome to ING BANK NL, Berkshire, UK branch office. Please note that this branch has been mandated by FACE BOOK TEAM to handle your payment batch. To proceed with your payment, you are to send...

Ing / annuity

Do
Jan 19, 2011

My 95 year old mother had a annuity with ING that matured on 5-1-09. I, as POA, set it up to be paid out monthly over 5 years with myself listed as beneficiary. I asked how this would be handled in the event of her death and was told that the beneficiary could either continue the payment...

ING Direct / no refund for fraudulent charges

In

H-O-R-R-I-B-L-E!!! RUN from this bank. They will allow fraudulent transactions on your account and offer no remedy to return the stolen money! Most reputable banks investigate your claims and return funds promptly. ING has rude and LAZY customer service who are clearly trained to take the...

Ing / scam for employment

Lc

I received the e-mail below and thought it was legitimate so I completed the contract with ALL of my personal information and scanned and e-mailed and faxed. I cDate: Mon, 8 Nov 2010 16:24:15 +0100 To: [email protected] Subject: Job Offer #81103. Financial Assistant. From...

Ing Bank / keep waited customers

Te

when I was entered the ing bank yenigun branch in kemeralti in izmir in turkey. it was eleven o clock i had my numbers waiting just 3 person and thought its a short time for me to pay my bills.What has happened???? they kept us waiting one was talking on cellular phone with her boyfriend...

Ing Direct Bank / my 25k stolen by ing direct

Ka

I had $25000.00 in ING Savings account. When I changed my banking from Chase Bank to Wells Fargo Bank, ING DIRECT froze my account and asked me to verify if I am the person. Well this happened after the fact I deposited money from Wells Fargo to ING and transfered money from ING to Well...

ING Direct / customer service practices

St

This bank has the worst customer service department. The reason they give high interest is they hold your money from you for inordinate amounts of time. When I transferred my money from my regular checking into their "savings" account they said they'd hold my money for 5 days. I put...

ING Direct / stole money

Ri

I tried to open a business savings account with this company, they said they couldn't verify me so, yeah, whatever, I've only been in business 8 years? They still withdrew the initial deposit out of my business checking account, won't give me access to it, and won't...

ING Direct / rip off

Ni

I had a savings account with ING Direct. I used it to pay for my wedding in 2006. After the wedding I turned off the automatic deposits but left the account open. There was about $18 left in the account. In April 2009 they sent me an email saying I needed to log into my account or it would...

ING Direct / unauthorized charges

Fe

Our debit card information (including our pin) was stolen and manufactured into a new card. Our real card never left our possession. The crooks withdrew $100 NINE separate times at a Las Vegas ATM. Including transaction charges, our loss is $927. The fraudulent withdrawals were disputed...

ING Direct Mortgages / redlining

Dm

I have worked as a professional in the financial services industry for the past 25 years, and I consider myself to be a sophisticated consumer. My wife and I wanted to combine the balance of our first mortgage and existing home equity line into one single mortgage, and I received information...

ING Direct / fraud and cheating

Je

Someone was able to access my Electric Orange account and withdraw $800 from it. INGDIRECT says it was my card used and will not investigate the unauthorized use of my card and will NOT honor there service guarantee. They promise the money would be safe, but it is not.

ING Direct / fraudulent actions

Tr

Over the weekend, 1/10&11/09, the market figures ING used were incorrect. I made several trades that with the figures were $3, 000 buying and $1000 profit in sales of stocks. When they opened Monday and changed the figures, the stock that I sold were at a loss and the stock bought was $12...

Ing Direct Bank / caution!

You may not be able to access your money for a long time after you deposit in your Ing Direct Bank account. On 11-10-08, I requested Ing Direct Bank to electronically transfer a decent amount of money from my checking account at Wachovia Bank to my Savings account at Ing Direct...

ING Direct / ing direct complaints file with bbb

Ma

If you are having trouble with ING Direct, file a complaint with the BBB. I accidentally received notes on an email that I received from them. Turns out they do not like BBB complaints and that will help you get your problems resolved!

ING Direct / ing direct will not close my account and send my remaining funds

Ch

I have requested my account be closed with ING Direct and my remaining balance be refunded to my linked checking account on November 14th. I was told my funds would be sent over Monday November 17th, but as of today November 26th I have not received them and my ING account is still open. I...

ING Direct / Orange Savings / money hijacked

El

I have had this savings account with ING without much incident for years. Yesterday (11/17/08) I called to link up a new checking account with this account. I was asked 4 security questions (not the ones I set up but ones based on information they pull from public records such as your...

ING Vysya Bank / no standard, no service, big fraud bank

So

No standard, No service, Big Fraud Bank. Its a f*cking rascel bank!!! Netbanking website is a hell. Netbanking login never works, even if it work all changes. Overcharges for non ING Vysya Bank ATM usages... I will f*ck all the employees of this bank!

ING Direct / illegal unfair practices

Ni

I had unauthorized charges on my account dated 03/23/08. I disputed them on 03/24/08 and sent in the corresponding required paper work on 03/31/08. I called in April and again in May to verify that the dispute is under investigation. I was told that they had up to 90 days or two billing...

Ing Vysya life insurance / cheated by the company

Ku

I joined ING VYSYA LIFE INSURANCE freedom plan paying $10, 000(Rs 4, 44, 000). But I was awarded only Units numbering 23, 632. The unit price was Rs 11.00 and I should get more for the amount of Rs.4, 44, 000. I enquired with ING and found they have taken and paid commission fee of more...

ING Direct / horrible treatment illegal practices

Da

On Wednesday, February 20th I attempted to use my debit card and was unable to do so. I called ING customer service and was told that my account had been placed on restriction because it was scheduled to be closed on Friday, February 22nd. I then asked to be transferred to a supervisor and...

Ing Direct / NetBank / terrible customer treatment

Since 2000 I was an extremely pleased customer with Netbank service. Every time I called their customer service I knew what to expect, friendly service and they got requests processed in a timely and accurate manner. I remember calling them for many reasons, from a debit card that I lost...

ING Direct / false advertisement

ING Direct - www.ingdirect.com I was looking to do a refi with ING. I locked in a rate of 5.87% which I thought was great! Two weeks later they sent a counter offer because they said my house value was below what I put on the application. I thought this was garbage. I had my house appraised 2...

ING Direct / terrible customer service!

Jo

I opened this account by mail about a month ago. I called today to inquire about my PIN as it hadn't arrived. The "security" guy asked me a series of questions. He told me that my home address didn't match up--that it came back under someone else's name. Well, I hold the...

ING Direct Savings / in an attempt to save money I have now spent over $ 200.00 with this company

Lo

On October 11, 2006 I decided I would open an account with ING Direct Savings, since I have heard nothing but good things about them I gave it a try. I went online and set up this account. In doing this I was asked for a date to start deducting the money from my bank account and I...